Role & responsibilities Team management: Manage high performance teams Improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business. Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.) Client Satisfaction: Ensure client satisfaction. Become Voice of the Customer Establish strong relationships with clients. Business Growth: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies. Compliance: Ensure compliance with all client regulatory requirements Preferred candidate profile THIS IS A DIVERSITY HIRING - ONLY FOR FEMALE CANDIDATES 13+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operation. Successful track record in growing and inspiring large teams approx. 300 FTE, with proven ability to select, attract, motivate, retain, and develop leaders and team members. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements. Experience of managing P&L, driving performance and growing businesses. Understanding of contracts and key BPO dynamics governing them Strong customer service orientation and client management skills Experience with a matrix driven global organization. Proven track record of building strong relationships with stakeholders Excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes MBA/ PG Degree would be an advantage.

Role & responsibilities We are looking for a highly skilled Senior Software Engineer and Team Lead with a strong foundation in Java 8 and above, Spring 3.0 and above, and a deep understanding of Data Structures, Algorithms, and RESTful API design. ->The selected candidate will be responsible for designing, developing, and maintaining scalable applications, while working Skills Required: 1. Java 8+, Spring Boot 3.0 2. RESTful APIs, Microservices 3. Design Patterns, Reactive Programming (for TL) 4. Strong knowledge of DS & Algo (for SSE) 5. Tools: Git, Maven, Jenkins, CI/CD

Role & responsibilities Customer Service for US / UK Customers Online / Outbound Sales for US / UK Customers Outbound Voice process ** For Bangalore : Minimum 1 yr of sales experience is mandatory ** For Hyderabad / Gurgaon : Freshers can also apply Preferred candidate profile Excellent Spoken English Should be ok for Night shifts Benefits Two way cabs, Free Meals, Free Insurance for self and family Attractive Incentives ( Upto 20k per month ) Fast promotions after 1 year for eligible candidates

Role & responsibilities Team Management, Performance Monitoring, Training & Coaching, Escalation Handling, Client Communication, Sales, Upselling Preferred candidate profile International BPO experience required, Spoken English has to be Excellent, Sales experience will be add on

Skills Required: 1. Team Leading 2. SaaS sales/sales/B2B sales/B2C sales/enterprise sales 3. International sales experience required.

Role & responsibilities Inbound Customer Service for domestic and international customers Outbound sales / upselling for a domestic and International client Exciting incentives in Outbound sales Preferred candidate profile Excellent English communication skills Domestic- 6 day working International - 5 day working

Positions: 1. Golang Developer/software engineer 2. Team Lead Golang Role & responsibilities As a Go/Golang Engineer/Team Lead you will be focusing on building and maintaining backend systems, APIs, and microservices using the Go programming language. Key responsibilities include designing and implementing scalable and performant solutions, collaborating with cross-functional teams, and ensuring code quality through testing and reviews. Skills Required - Golang - Kafka - REST API - Agile environment - Relational databases (PostgreSQL) - NoSQL databases (Couchbase, Cassandra) - Continuous integration tools (Jenkins, Gitlab CI) - Automated build and test frameworks - Containerization (Docker) - Container orchestration (Kubernetes) - Atlassian tools (JIRA, Confluence)

Role & responsibilities 1. To represent the Program and the organization at the hotel. 2. Manage a small Club Ambassador team and provide leadership and guidance to them 3. Responsible for enrolments of walk in and other customers into the Membership. 4.Collection of data from the hotels of potential Members and a possible reach out to them for enrolment. 5.Engagement with Members walking into the hotels to build a relationship. 6.Coordination with the hotel teams for reservation and other requests and responding back to the customers. 7. Understanding Program performances and always presenting that in an articulate manner to the hotel teams to build the value of the Program and the company with those stakeholders. 8. Ensuring confidentiality of all company information is always maintained. Preferred candidate profile 1. Candidates between 25 and 35 years of age with a minimum graduation and one- year experience. 2. Excellent social and verbal communication skills in English. 3.Self-motivated, smart, confident with excellent presentation skills. 4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage. 5.Willing to work on roasters including weekend

Role & responsibilities Outbound calling B2B Sales Lead Generation Preferred candidate profile Okay with Night shifts excellent communication skills Perks 2-way cab night shift allowance 5 days working (Saturday-Sunday fixed week off) Quarterly Incentives (up to 50k)

Role & responsibilities We are seeking a strategic, hands-on Head of Marketing to lead and scale our marketing function, driving end-to-end marketing strategy, operations and execution. You will be responsible for leading the end-to-end marketing function including lead generation, campaign performance, account growth and marketing technology enablement playing a critical role in driving our overall growth. Preferred candidate profile 15+ years of experience in B2B marketing, with a strong background in delivering large-scale digital or integrated marketing solutions to global & India based clients. Proven experience in CRM strategy, marketing automation, and revenue-focused marketing initiatives. Demonstrated success in account growth, presales support, and service scaling in a senior leadership capacity. Deep familiarity with tools and technologies such as Hubspot, Marketo, Pardot, SFMC, ZoomInfo, Ringlead, etc. Strong analytical mindset with a hands-on approach to solving strategic and operational marketing challenges. Experience working with SaaS-based or tech-led services/solutions is highly preferred. Highly collaborative, culturally sensitive, and adept at working across functions and geographies. Excellent communication, stakeholder management, and storytelling skills.

Position: Quality Manager Budget: Up to 17.5 LPA Experience: Minimum 2 years on paper experience required as Manager, International BPO experience required, Sales experience will be add on

Experience: Minimum experience of 4-5 years in Ed-tech Sales Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles, Proficiency with using Google Suites, Demonstrated ability to build relationships

Experience: Minimum 1 year on paper experience required as Quality Manager International BPO - Voice process experience is mandatory Experience in a sales process will be added advantage.

Role & responsibilities Client Management Outbound Calling Lead Generation B2B Sales Preferred candidate profile Candidates with at least 1 year of experience in any kind of sales. Excellent communication skills Fluent in english

Experience: Minimum 2+ years on paper experience required as Team Lead B2B/B2C Sales Experience required International BPO experience required

1. Talk to customers and help them choose the right car. 2. Customer Handling. 3. Arrange test drives. 4. Stay updated on available cars and offers. 5. Should be fluent in Kannada language

Experience: 3+ relevant end to end in B2B SAAS product in US/NA region dealing c-xos. Location: Bangalore Notice period: Immediate to 15 days.(or buy out) CTC: 18LPA Shift : US shift(7pm-4am/9pm-5am)

Experience: Minimum 1 years on paper experience required as Team Lead, International BPO experience required, Sales experience will be add on

Top International BPO Engage with customers through chat & recommend suitable products Drive sales by converting inquiries into successful orders Provide information about products, pricing, and offers Rotational Shift Prior experience in chat sales