Team Lead Quality - Six Sigma certified

Please share your resume in case below profile suits - Jitendra.Pandey@cotiviti.com / 7350534498

Team Lead Quality

We are seeking a dynamic and experienced Team Leader, Quality to guide and support our quality assurance team within the healthcare domain. This role is pivotal in ensuring high standards of transactional quality, supporting continuous process improvement, and enhancing process training initiatives.The ideal candidate will have a strong background in healthcare operations, a proven track record of supporting quality management initiatives, and the ability to lead a team toward achieving operational excellence.

Job Responsibilities:

Team Supervision & Performance Management

• Oversee day-to-day activities of the quality assurance team to ensure smooth operations.
• Delegate tasks effectively, ensuring that team members meet performance targets and deadlines.
• Monitor individual and team performance through data collection and reporting.
• Conduct regular one-on-one sessions with team members to provide feedback, identify gaps, and create action plans for improvement.

Quality Monitoring & Compliance

• Ensure team adherence to company policies, procedures, and client-specific SLAs.
• Support the implementation of quality standards as defined by the Quality Manager.
• Participate in calibration sessions with quality auditors and operations team leaders to maintain alignment with client expectations.

Process Improvement Support

• Identify opportunities for process improvement within the teams scope and escalate them to the Quality Manager.
• Assist in the implementation of process improvement initiatives using methodologies like Lean, Six Sigma, or Kaizen.
• Collaborate with cross-functional teams to adopt best practices and improve operational workflows.

Training & Development

Skills and Competencies