Process Manager

Manager Business Process Excellence & Assurance

Location: Hyderabad (Onsite)

Role Purpose

To lead NxtWaves Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvement across the organization. The role focuses on building data-led, scalable and efficient business processes that enable consistent

delivery and sustained growth.

About the Role

strategic hands-on leader

operations, data, quality assurance

You'll collaborate closely with business heads, ensure every initiative is tracked to closure and build systems that make NxtWaves scale story structured, efficient and sustainable.

Key Responsibilities

Team Leadership & Delivery Management

• Lead, coach and expand a team of Business Process Excellence & Assurance Specialists.
• Define quarterly project roadmaps and ensure timely completion of all assigned initiatives.
• Maintain high standards of analytical rigour, report quality and stakeholder communication.

Process Review & Optimization

• Oversee process reviews across Sales, Product Delivery, Marketing, HR and Support teams.
• Identify improvement opportunities, design better workflows and ensure consistent execution across functions.
• Drive closure of improvement actions and ensure measurable impact

post-implementation.

Data Analysis & Insight Generation

• Use business data to identify performance gaps, delays or inefficiencies.
• Translate findings into simple, insight-driven reports for leadership.
• Build dashboards that track process health, performance trends and improvement metrics.

Cross-Functional Collaboration

• Work closely with business heads and function leads to align priorities and track outcomes.
• Represent the team in leadership reviews and ensure all agreed actions are executed.
• Document learnings and build standard operating frameworks for repeatable success.

What Were Looking For:

Experience & Background

• 4+ years of experience in

  Process Excellence, Business Operations or Strategy & Performance roles

  .
• Minimum 2 years leading teams or cross-functional projects.
• Prior experience in EdTech or Service Operations preferred.

Analytical & Technical Skills

• Strong command of data analysis tools (Excel/Sheets; exposure to SQL or BI tools is a plus).
• Ability to draw insights from data and link them to business decisions.
• Familiarity with process design and improvement frameworks.

Leadership & Execution Skills

• Proven ability to translate strategy into execution.
• Strong project management and stakeholder handling capabilities.
• Track record of driving change through structured thinking and collaboration.

Mindset & Growth Orientation

• Detail-oriented, structured and outcome-driven.
• Comfortable navigating dynamic, fast-scaling environments.
• Enthusiastic about leveraging

  AI and automations

  to make processes smarter and faster.

Communication

• Excellent presentation and storytelling skills - able to simplify data and influence decisions.

Work Profile:

• Working Days:

  5 days (Mon - Fri)

• Work Mode:

  Work-from-Office, Hyderabad

• Compensation:

  As per industry standards