HR Service Delivery Senior Analyst

 About The Role  

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for? Lead and manage the daily operations of the Leave of Absence team, ensuring timely and accurate processing of employee leave requests across various categories (e.g., FMLA, medical, parental, personal).2. Lead and manage the daily operations of the Leave of Absence team, ensuring timely and accurate processing of employee leave requests across various categories (e.g., FMLA, medical, parental, personal).3. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 4. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.5. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 6. Escalate issues and seek advice when faced with complex issues/problems.7. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.8. Creates a logical plan, realistic estimates and schedule for an activity or project segment.9. Ensures progress, issues and agreements are properly documented and acted upon.10. Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions. 11. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.12. Participates in various Internal or Client initiatives related to Process.13. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.14. Actively participate in all process related business meeting in-person or virtually through conference calls.15. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 16. Participate in and/or support during Client visits.17. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls18. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.19. Work collaboratively with all internal & Third party stakeholders to achieve Business goals

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation