Job
Description
About The Role
Skill required: Employee Services - Data Analysis Reporting
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:4 to 5 years
What would you do? ImKey Responsibilities:
Reporting & AnalyticsoOwn and maintain internal operational reports and dashboards.oAnalyze service delivery metrics and generate insights for leadership.oPrepare weekly/monthly performance summaries and variance reports.Client-Facing DocumentationoCreate and update client decks and presentations for governance meetings.oEnsure consistency, accuracy, and branding compliance in all client materials.Headcount & Resource ManagementoMaintain and update headcount trackers across projects and teams.oSupport workforce planning and resource allocation activities.oShare attrition data with leadershipFinancial OversightoTrack and report on budget utilization, cost forecasts, and financial KPIs.oCollaborate with finance prove workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementCollect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives.
What are we looking for? Key Responsibilities:Reporting & AnalyticsoOwn and maintain internal operational reports and dashboards.oAnalyze service delivery metrics and generate insights for leadership.oPrepare weekly/monthly performance summaries and variance reports.Client-Facing DocumentationoCreate and update client decks and presentations for governance meetings.oEnsure consistency, accuracy, and branding compliance in all client materials.Headcount & Resource ManagementoMaintain and update headcount trackers across projects and teams.oSupport workforce planning and resource allocation activities.oShare attrition data with leadershipFinancial OversightoTrack and report on budget utilization, cost forecasts, and financial KPIs.oCollaborate with finance teams to reconcile and validate operational spend.Process & GovernanceoSupport PMO governance activities including risk tracking, issue logs, and change requests.oAssist in standardizing templates, processes, and documentation across delivery teams.oManage Roll on / Roll off for employeesoManage access for client tools and maintain data setsoMaintain data logs for mandatory trainingoPrepare and circulate scorecardsoSLA reports, quality reports, CSAT / DSAT Key Responsibilities:Reporting & AnalyticsoOwn and maintain internal operational reports and dashboards.oAnalyze service delivery metrics and generate insights for leadership.oPrepare weekly/monthly performance summaries and variance reports.Client-Facing DocumentationoCreate and update client decks and presentations for governance meetings.oEnsure consistency, accuracy, and branding compliance in all client materials.Headcount & Resource ManagementoMaintain and update headcount trackers across projects and teams.oSupport workforce planning and resource allocation activities.oShare attrition data with leadershipFinancial OversightoTrack and report on budget utilization, cost forecasts, and financial KPIs.oCollaborate with finance teams to reconcile and validate operational spend.Process & GovernanceoSupport PMO governance activities including risk tracking, issue logs, and change requests.oAssist in standardizing templates, processes, and documentation across delivery teams.oManage Roll on / Roll off for employeesoManage access for client tools and maintain data setsoMaintain data logs for mandatory trainingoPrepare and circulate scorecardsoSLA reports, quality reports, CSAT / DSAT
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
