Develop and implement quality management systems•Establish quality objectives.resolving quality issues using different methodologies (COPC, Six Sigma, PDCA, 7 QC tools etc).Plan and conduct internal audits to assess the effectiveness of the QMS Required Candidate profile Act as a primary POC between the QA teams, OPS & clients, coaching, remediation, training and development for QAs and QA Leads call @9716551077 share cv at mamta@emsol.co.in

responsible for team project organization, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. Required Candidate profile Monitor real-time queue, schedule adherence & attendance Optimize breaks the day of or day before the actual schedule share cv at mamta@emsol.co.in call @9716551077

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Drive continuous improvement for Transaction Quality & Delivery Manage Content Quality & Client related KPI Evaluate effectiveness of TQ interventions Strengthen Quality management processes/framework to improve quality delivery Required Candidate profile handle people including but not limited to client, stake holders, peers 1yr of exp as a Quality Manager Experience in content moderation is mandatory Suvidha suvidham@emsol.co.in 9911254430

Develop and implement quality management systems•Establish quality objectives.resolving quality issues using different methodologies (COPC, Six Sigma, PDCA, 7 QC tools etc).Plan and conduct internal audits to assess the effectiveness of the QMS Required Candidate profile Act as a primary POC between the QA teams, OPS & clients, coaching, remediation, training and development for QAs and QA Leads call @9716551077 share cv at mamta@emsol.co.in

Lead Team Members, foster growth via effective coaching and communication and promote teamwork and cooperation• Identify performance related issues, develop an action plan for improvement• Provide expertise in handling escalated customer calls Required Candidate profile Provide feedback to team members on both call coaching and other daily performance call 9716551077,share cv mamta@emsol.co.in

Lead Team Members, foster growth via effective coaching and communication and promote teamwork and cooperation• Identify performance related issues, develop an action plan for improvement• Provide expertise in handling escalated customer calls Required Candidate profile Provide feedback to team members on both call coaching and other daily performance call 9716551077,share cv mamta@emsol.co.in

Development of solutions in Oracle HCM Cloud Payroll, Time & Labor & Absence Management globally Provide needed support during payroll processing cycles to address any issues or discrepancies Conduct thorough testing of payroll systems Required Candidate profile Oracle HCM Cloud Payroll (Absence Management, Time & Labor Module) Implementation projects experience for US, UK or Global BI Publisher & OTBI. Suvidha Mahajan suvidham@emsol.co.in 9911254430

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Responsible for functional direction of agents within the program training classroom environment•Prepare and present training materials through classroom learning•Utilize presentation and facilitation skills including creative training techniques Required Candidate profile Recommend curriculum modifications to Training Manager•May support Instructional Design team in designing and developing training materials call @9716551077 share cv at mamta@emsol.co.in

Lead Team Members, foster growth via effective coaching and communication and promote teamwork and cooperation• Identify performance related issues, develop an action plan for improvement• Provide expertise in handling escalated customer calls Required Candidate profile Provide feedback to team members on both call coaching and other daily performance call 9716551077,share cv mamta@emsol.co.in

Selecting, training, developing, and managing performance of direct reports•Manage and review operational reports•Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards Required Candidate profile Conduct regular one-on-ones with direct reports• Handle a team of Team Leaders Experience in international Voice process call@9716551077, share cv @mamta@emsol.co.in

understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools ability to cultivate a team environment that provides customer service and ensuring all staff members perform Required Candidate profile 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain) Candidate must have 1 year on papers experience as a TL Suvidha Mahajan suvidham@emsol.co.in 9911254430

Responsible for managing the training function End to End for multiple LOBs Sites Locations•Assess Trainers’ facilitation skills during classroom training sessions Supervise training team through regular team reviews on performance call @9716551077 Required Candidate profile Support trainers during Nesting phase•Training Performance Management Training Reporting and Analysis share cv at mamta@emsol.co.in

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Design & develop interactive simulations & training modules Utilize authoring tools & software (Articulate Storyline, Adobe Captivate, or similar) to create immersive & interactive eLearning content Ensure content consistency, accuracy and alignment Required Candidate profile exp in designing simulations based on process training SOPs eLearning authoring tools such as Articulate Storyline, Adobe Captivate Suvidha Mahajan suvidham@emsol.co.in 9911254430

Collaborate with hiring managers to understand job requirements & develop effective recruitment strategies. Source candidates through job boards, social media, networking events & employee referrals. Screen resumes & conduct initial interviews Required Candidate profile experience as a recruiter, preferably in the insurance or financial services industry recruitment processes & candidate sourcing techniques Contractual role Suvidha suvidham@emsol.co.in 9911254430

providing the day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching & developmental feedback & readiness recommendations Required Candidate profile Proven experience in training methodologies & soft skills Process Training-Voice Process International BPO Exp 24*7 shifts 5 days working Suvidha Mahajan suvidham@emsol.co.in 9911254430

Apply instructional design theories & practice Evaluate instructional design of courses & suggest & author original instructional content to improve course design Ensure instructional content & assessments are aligned to specific learning objectives Required Candidate profile Skilled in Instructional Design principles & theory,Adult Learning principles, Andragogy, Kirkpatrick & Blooms' levels,ADDIE model Understanding of LMS & SCORM

Oversee Capacity planning for HC.Continuously monitor the performance against the plans and refine and redefine assumptions Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Required Candidate profile Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan call@9716551077, share cv @mamta@emsol.co.in