Senior Manager- OTC

Main Accountabilities

• Oversee

  end-to-end service delivery

  of OTC functions including:
• Credit & Compliance
• Cash Application
• Order Management
• Billing
• Collections
• Dispute Management
• Period-End Closing & Reporting
• Drive

  transformation

  ,

  standardization

  , and

  automation

  of OTC processes.
• Ensure

  SOX, IGAAP, and Local GAAP audit

  readiness and 100% compliance.
• Collaborate with internal stakeholders to resolve operational issues affecting KPIs.
• Lead

  Six Sigma

  or

  process improvement projects

  to drive efficiency.
• Conduct

  monthly governance reviews

  to address challenges and action plans.
• Manage

  people development

  , talent retention, and capability building.
• Identify and execute on

  digital transformation

  and

  automation

  initiatives.
• Ensure achievement and improvement of

  critical business KPIs

  .
• Lead the implementation of

  RPA & automation projects

  for process optimization.

Knowledge and Skills

Behavioral Competencies

• Strategic decision-making aligned with global business goals.
• Strong

  networking, influence, and stakeholder collaboration

  .
• Data-driven approach to identify opportunities and inspire action.
• Proactive change leadership and communication effectiveness.

Technical Competencies

• Expertise in OTC process

  across all touchpoints.
• Strong

  SAP knowledge

  (environment and modules relevant to OTC).

• Audit compliance

  (SOX, USGAAP, IGAAP).

• Project management

  and

  service delivery

  capabilities.
• Familiarity with

  automation tools

  ,

  digital transformation

  , and

  BIZ Impact projects

  .

Education & Experience

• Educational Qualification

  : MBA / M.Com / CA (Regular/full-time from a recognized institution)

• Experience

  : 1214+ years in OTC service delivery management
• Preferably in

  Shared Services

  environments
• Experience in

  FMCG / Commodity

  sectors a plus
• Strong

  MS Office proficiency

  (Excel, PowerPoint, Word, Outlook)

• People leadership

  ,

  result orientation

  , and ability to manage teams and transformation

• Lean Six Sigma Green/Black Belt

  certification preferred