Role & responsibilities • Complaint Management: Lead and manage a team to handle customer complaints, ensuring all complaints are resolved within SLA and deliver Customer Satisfaction. • Team Leadership: Supervise, mentor, and coach a team of Complaint Resolution Specialists to ensure consistent quality and performance in resolving customer issues. • Process Improvement: o Analyze trends in Customer Complaints, identify root cause, and suggest improvements in Processes, Products, or Services to reduce complaints and enhance customer experience. o Suggest improvements to the document verification process to streamline operations and improve efficiency. • Escalation Management: Handle escalated or high-priority complaints from Customers that require special attention and ensure prompt and appropriate actions are taken. • Reporting & Documentation: o Maintain detailed records of all complaints and resolutions, prepare regular reports on Complaint Metrics, including volume, resolution time, and customer satisfaction levels. o Prepare and submit regular reports regarding the status of document verification tasks. o Document any issues or exceptions and escalate them to management as necessary • Cross-Functional Collaboration: Work closely with technical teams, Customer Service, Sales, and other departments to address customer issues that require multi-departmental involvement. • Drive Organizational SLA: Ensure Customer Tickets are resolved within SLA. • Ongoing Reduction in Active SRs: Drive ongoing reduction in open Tickets , with specific focus on tickets where SLA is missed already or is on hold(pending for resolution) • Training & Development: Continuously train the team on the latest complaint handling techniques, Customer Service best practices, and Product Knowledge. • Compliance: o Ensure all complaint-handling processes adhere to internal policies and external regulatory requirements. o Preparing & submitting TRAI Reports within specified time with 100% accuracy. o Ensure all document verification processes adhere to local regulations • Document Verification: o Review and verify the authenticity of documents submitted by customers (e.g., IDs, proof of address, business licenses, etc.). o Cross-check submitted documents against relevant customer data to ensure accuracy. o Ensure that the documents comply with regulatory and company policies. o Identify and report any discrepancies or fraud indicators in customer documentation. Preferred candidate profile Key Skills Will oversee the effective management of customer complaints(Non-Technical), verifying the authenticity and accuracy of customer documents as part of the onboarding or service activation process. ensuring timely resolution in line with system SLAs . The role requires strong leadership, problem-solving skills, and the ability to work cross-functionally to address issues impacting Customer
We are seeking a new Head Design to be responsible for deliverables of the studio. In brief: - As part of the leadership team, you will work closely with the Business head and senior designers and project managers for project and studio deliverables. - Develop designs for corporate interior projects, lead client presentations/pitches in the region and collaboratively manage the studio with the business head, - You will also have the added responsibility of supporting business development efforts and manage & pitches and design presentations. - Manage key clients projects working collaboratively with the Business development and Client Solutions teams. - As part of the design leadership team, ensure the organization has an effective training programmes & mentor and motivate the design team to ensure performance and design excellence. What we Expect: - You are an Interior Design or Interior-Architecture professional with leadership experience of managing a team or studio. - You have been in a client facing role and have experience of managing clients & handling pitches and design presentations. - You have excellent design management and presentation skills with relevant experience of working on Corporate Interiors/Workplace design projects. - You have a strong design sensibility and the technical ability to develop a project from concept to execution. - You are a team player with a positive attitude to go the extra mile - You have multi-tasking ability, with time management and organizational skills. - You have a registered Diploma or Degree in Interior Design or Architecture - You have knowledge of design tools such as AutoCAD, Sketchup and Photoshop - You will subscribe to the company core values- teamwork, integrity and excellence
Job Overview: You will be working on creation of many globally unique analytics assets as part of our Product and then using the outputs of the Product to provide consulting to our clients. You will experience working with some of the sharpest minds in the Industrial sector focused on Strategy and M&A. You are either an individual contributor or managing a team in the Industrial industry. You must have expertise in specific segments of the industry (for example, Aerospace & Defense, Chemicals, HVAC, Industrial Software, Waste Management et al) and have a demonstrable track record of independent thinking and analytics to industry and company attractiveness. Preferred Experience: 9+ years of experience in industry Currently in a client delivery and thought leadership position in Business Research, Consulting or part of a Corporations Strategy team Primary Responsibilities: You will have 2 primary responsibilities: Product management Doing research on industry segments and building content relating to industry and company attractiveness, company growth areas, financial performance, valuations et al. Being part of a highly talented and motivated team that is pioneering new thinking on industry outlook Consulting Use the output of our product, augment it with creative thinking and create compelling presentations and models for our M&A clients In addition, you will be expected to contribute with your ideas on all aspects of the firm so that we all succeed. There are no barriers and you should have an independent point-of-view. Required Skills & Personal Attributes: Excellent business writing and verbal communication skills including presentation skills. Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions. Ability to develop and articulate strategic recommendations based on rigorous data analysis. High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel etc.) Strong inter-personal skills; ability to work with teams in a timeline driven high pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy A strong can do attitude; ability and willingness to work in a small and fast growing set-up; ability to pro-actively identify ways to contribute to the firms goals & mission; international experience; professional appearance as well as manner of speaking.
Dy. Manager/Manager Extension/ Plantations (agroforestry) Location : Hoshiarpur, Punjab. Preference : The candidate must be of Punjabi descent and proficient in the Punjabi language. Qualification B.Sc., Agri/ Forestry or M.Sc., Agri/ Forestry with specialization of preferably Extension/ Agronomy/ Horticulture. or M.Sc., Botany Relevant experience : 8+ years of experience in plantation management, preferably in eucalyptus or similar tree crops. Experience in agricultural extension services is highly desirable. Key Skill: - Strong knowledge of eucalyptus plantation management, including silviculture, pest and disease management, and sustainable land use practices. - Familiarity with agroforestry systems and extension methodologies. - Proven ability to work with farmers, rural communities, and multi-disciplinary teams. - Excellent communication and presentation skills, with the ability to simplify technical information for diverse audiences. - Proficiency in MS office and GIS tools. - Strong leadership, organizational, and problem-solving skills. Special Skills required: - Good communication skill, outgoing personality, capabilities to influence clients - Socially adept and excellent Team Skills - Able to provide quality leadership to a large team of field operations. Role & Responsibility: - Develop and implement extension programs to educate and assist local farmers in eucalyptus cultivation, management practices, and market opportunities. - Conduct field visits to assess and provide technical guidance to farmers, addressing issues related to plantation growth, pest control, irrigation, and overall field management. - Organize farmers training sessions, village level meetings and demonstration plots to promote best practices in eucalyptus farming. - Develop informational resources and disseminate knowledge on eucalyptus cultivation techniques, plantation management, and sustainability practices. - Establish strong relationships with local farmers and community stakeholders to foster trust, collaboration, and mutual benefits. - Collaborate with research institutions, universities, and agricultural experts to stay updated on new techniques, trends, and innovations in eucalyptus farming. - Collect field data and assess the performance of different eucalyptus clones under varying conditions to ensure optimal yield and disease resistance. - Regularly monitor the performance of the plantation and extension programs, providing progress reports to senior management. - Maintain records of plantation activities, crop yields, inputs, and extension outcomes. - Build and maintain relationships with local farmers, community organizations, government agencies, NGOs, and industry stakeholders. - Manage and supervise a team of field extension officers. - Develop the annual operating plan and control costs.
Job Location Mumbai Pune Ahmedabad Must be doing 500-2000 Cr business Job Summary The Relationship Manager Construction Finance is responsible for driving sales growth, managing client relationships, and developing strategic partnerships. The role involves leading sales initiatives, identifying new business opportunities, and ensuring revenue targets are met across the assigned region. Key Responsibilities Develop and execute sales strategies to drive revenue growth in corporate finance solutions. Identify and acquire new clients, focusing on Small to-large enterprises and corporate accounts. Build and maintain strong relationships with key decision-makers. Act as a trusted advisor to corporate clients, understanding their financial needs and providing tailored solutions. Conduct presentations, product demonstrations, and negotiations to close deals. Ensure high levels of customer satisfaction and retention. Analyze industry trends, market conditions, and competitor activities to identify growth opportunities. Develop and implement regional sales plans aligned with company objectives. Provide market feedback to product teams for continuous improvement. Collaboration with cross functional teams like Credit, Legal, Technical, Operations and Compliance is a required skill apart from relationship management with real estate developers.,
As an AI/ML Engineer at our AI platform and services company located in Mumbai, Times Square, Andheri East, you will play a pivotal role in transforming industries through innovative artificial intelligence solutions. Our mission is to empower businesses with cutting-edge AI technologies that drive growth and efficiency. You will be responsible for developing and implementing machine learning models and algorithms, designing and building scalable AI solutions for various business needs, and collaborating with cross-functional teams to define and deliver AI-driven projects. Your role will also involve conducting research and experiments to advance the state-of-the-art in AI, analyzing and interpreting complex data sets to drive insights and improvements, and staying up-to-date with the latest advancements in AI, machine learning, and natural language processing. The ideal candidate for this position will have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, along with experience working in new-age software organizations. You should possess a strong foundation in machine learning and natural language processing, proficiency in programming languages such as Python, experience with TensorFlow and PyTorch frameworks, and a solid understanding of data structures, algorithms, and statistics. We are looking for someone with excellent problem-solving skills, strong communication and teamwork abilities, high energy with a positive mindset, and eagerness to learn and unlearn quickly. In return, we offer a collaborative and inclusive work environment, opportunities for continuous learning and professional development, flexibility with a hybrid work model (3 days in office, 2 days from home), and the chance to work on cutting-edge AI projects that make a real impact.,
As an AI/ML Engineer at our AI platform and services company based in Mumbai, Times Square, Andheri East, you will play a crucial role in developing innovative artificial intelligence solutions to transform various industries. Your primary responsibilities will include developing and implementing machine learning models and algorithms, designing scalable AI solutions, collaborating with cross-functional teams on AI-driven projects, conducting research to advance AI technologies, analyzing complex data sets for insights, and staying updated on the latest advancements in AI and machine learning. To excel in this role, you should have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, along with experience in working with new age software organizations. Proficiency in Python, TensorFlow, and PyTorch is essential, as well as a strong foundation in machine learning, natural language processing, data structures, algorithms, and statistics. Your problem-solving skills, communication abilities, and teamwork mindset will be key assets in this position. Additionally, your eagerness to learn and adapt quickly will contribute to your success in this dynamic environment. Joining our team offers you a collaborative and inclusive work environment, opportunities for continuous learning and professional development, and the flexibility of a hybrid work model with three days in the office and two days remote. You will have the chance to work on cutting-edge AI projects that have a tangible impact on businesses and industries. If you are passionate about leveraging AI technologies to drive growth and efficiency, we invite you to apply and be part of our forward-thinking team.,
ROLE PURPOSE : Responsible for Project execution, Project coordination and Operations for all the projects in the region. Key Accountabilities & Responsibilities Responsible for top line and bottom-line achievements as per the approved budget of the Projects in the Vertical. Responsible for Project Management for the Vertical for various type of contract models including GC including MEP, Design & Build contracts, EPC, Conventional Item Rate Contract, Cost-Plus Contract , Etc. Responsible for periodic Project reviews and Client interface Company and thus responsible for Client Relationship management of the Vertical. Responsible for ensuring the Contracts and Commercial terms for the projects as per the contract. Responsible for interface and coordination with all RO / HO functions for required resources/expert advice. Responsible for leading and advising the Project Managers, for all the projects including Coordination with Regional Functional HODs. Responsible for ensuring all the Project Execution as per the stipulated norms of contract pertaining to cost, timeline & quality. Responsible for adherence to HSE (Health, Safety & Environment) statutes and norms. Responsible for the quality of the projects as per the statutes and norms. Key Skills, Knowledge, Experience and Competencies: (i.e. those (including qualifications) required B.Tech/ B.E Civil minimum 25 years of work experience. Exposure of Project management of multiple projects. Capable of managing a number of complex tasks and multiple projects simultaneously. Exposure in handling big value projects especially in Residential, Commercial, Industrial, Hospitality & Hospital segments. Exposure in handling Renowned Private clients, Indian Corporates, MNCs, Institutional Developers and Govt. Clients. Experience of leading managers and deriving expected results. Thorough knowledge of the Project Commercials and Contracts. Excellent organisational skills with the ability to deliver as per set deadlines. Ability for resource mobilisation and utilisation. Knowledge of all statutes for Buildings and construction industry. Strong interpersonal and statistical analysis skills with the ability to communicate at all levels. Proven ability in multitasking and prioritising workload. Proven ability in judgement / decision making on a variety of issues within tight deadlines. Team management skills Desirable Presentation skills Essential Customer / Client relationship management. Strong Business Acumen. Advanced Managerial skill. Commercial Acumen and Contracts administration. Business Development skill. Scope of Role Leading Project Directors and Project Managers Client management. Capable of managing number of big value projects. Cost budgetary responsibility for projects and the region. Accounts receivables and margins. Preferred candidates from reputed Civil Contracting companies.
About the Role: The Design Head will be responsible for managing all aspects of interior design projects, from conceptual development to execution. This role demands strong leadership, creativity, and an ability to translate client visions into reality. The ideal candidate will bring a deep understanding of interior design trends, materials, and project management to drive excellence in design and execution. Reporting To: Chief Executive Officer (CEO) Your Key Responsibilities: Lead and mentor the design team, fostering a culture of creativity, collaboration, and excellence. Develop and present innovative design concepts to clients, stakeholders, and senior management. Oversee project timelines, budgets, and resource allocation to ensure seamless execution. Collaborate with architects, contractors, and vendors to bring design concepts to life. Ensure adherence to building codes, regulations, and quality standards in all projects. Review, refine, and approve design plans to align with client expectations and project goals. Stay updated on the latest industry trends, materials, and design innovations to enhance offerings. Manage client relationships, facilitate meetings, and present designs effectively. Experience & Education Required: Bachelor's degree in Interior Design, Architecture, or a related field. 15+ years of experience in interior design, with a proven track record of leading and delivering projects. Strong portfolio showcasing diverse residential and commercial design projects. Excellent leadership, team management, and communication skills. Deep knowledge of building codes, construction techniques, and material specifications.. Technical Skills & Competencies Proficiency in AutoCAD, SketchUp, and Adobe Creative Suite. Strong space planning, project management, and budget management skills. Exceptional client presentation and stakeholder management capabilities. Ability to work in a fast-paced, dynamic environment while maintaining attention to detail
You should have solid experience working with React and Typescript, with a preferable experience range of 3-6 years. It is essential that you are located in Kolkata and able to join within 45 days. As a React Developer, you are expected to have 3-6 years of experience in web and mobile development using React JS. Additionally, you should possess strong skills in Node.JS, CSS, NPM, and Git, along with experience in REST web services. Knowledge of user experience best practices and familiarity with W3 Design principles would be advantageous. Your responsibilities will include designing and implementing responsive and mobile applications, as well as expertise in SaSS CSS Preprocessors and Bootstrap. You should be well-versed in resolving browser compatibility issues, responsiveness, web accessibility, and internalization concepts. It is important that you have worked on the design and implementation of easily extendable, custom UI frameworks. You will also be expected to work individually to create responsive UI applications with optimum design, collaborate closely with Leads to address design issues, and troubleshoot with the integration team. Your role will involve designing and developing responsive UI to align with customer brands. In terms of education, a degree in B.Tech, B.E., MCA, or M.Tech would be preferred for this position.,
Cluster Sales Manager - Bancassurance for Life Insurance products for a leading player in market Key Responsibilities Include: Responsible for sales and business development for the Life Insurance company in respective Banca Channel in the region as cluster manager Business Leadership : Achieve premium & revenue targets to fuel company growth Process Excellence : Optimize sales processes to maximize business potential Cost Management : Maintain expense discipline while scaling operations Team Productivity : Deploy right talent strategically for peak performance Profitable Growth : Implement effective acquisition strategies for optimal product mix Customer Retention : Ensure 2nd-year+ persistency per company norms New Business Development : Identify and capitalize on growth opportunities
As an Assistant Area Manager, you will be responsible for overseeing operations and sales in the designated areas of Cochin, Belgaum, Jaipur, Raipur, Vijayawada, and Mangalore. Your age should be less than 33 years. The offered CTC is 5-7.5 LPA with fixed variable incentives. To be eligible for this role, you should have 4-6 years of experience in wealth sales, preferably from Wealth Management companies, Banks, NBFCs, or Broking companies with a background in wealth management and financial planning. Your notice period should not exceed 1-2 months. Preference will be given to local candidates from the same city. You will report directly to the Zone Head.,
As an experienced individual with 4-10 years of relevant experience, you will be responsible for utilizing your skills in Javascript, Appium, Rest Assured, and Rest API Automation to contribute effectively to our team. This position is based in Bangalore and requires immediate joiners with a notice period of up to 10 days. Your role will involve working in the capacity of an SDET, with opportunities available at different levels based on your experience range. Specifically, you may be considered for the positions of SDET I (2-4 years experience), SDET II (4-8 years experience), or SDET IV (10 years experience). Depending on your level, the compensation package ranges from 6L to 22L. The number of positions available for each role varies, with a total of 7 positions across all levels. In this role, you will be expected to demonstrate a strong understanding of automation testing, particularly in the context of Javascript, Appium, Rest Assured, and Rest API. Your expertise will be crucial in ensuring the quality and efficiency of our software development processes. If you are looking for a challenging opportunity to showcase your skills in automation testing and contribute to a dynamic team, we encourage you to apply and explore the possibilities with us.,
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