Role & responsibilities • Complaint Management: Lead and manage a team to handle customer complaints, ensuring all complaints are resolved within SLA and deliver Customer Satisfaction. • Team Leadership: Supervise, mentor, and coach a team of Complaint Resolution Specialists to ensure consistent quality and performance in resolving customer issues. • Process Improvement: o Analyze trends in Customer Complaints, identify root cause, and suggest improvements in Processes, Products, or Services to reduce complaints and enhance customer experience. o Suggest improvements to the document verification process to streamline operations and improve efficiency. • Escalation Management: Handle escalated or high-priority complaints from Customers that require special attention and ensure prompt and appropriate actions are taken. • Reporting & Documentation: o Maintain detailed records of all complaints and resolutions, prepare regular reports on Complaint Metrics, including volume, resolution time, and customer satisfaction levels. o Prepare and submit regular reports regarding the status of document verification tasks. o Document any issues or exceptions and escalate them to management as necessary • Cross-Functional Collaboration: Work closely with technical teams, Customer Service, Sales, and other departments to address customer issues that require multi-departmental involvement. • Drive Organizational SLA: Ensure Customer Tickets are resolved within SLA. • Ongoing Reduction in Active SRs: Drive ongoing reduction in open Tickets , with specific focus on tickets where SLA is missed already or is on hold(pending for resolution) • Training & Development: Continuously train the team on the latest complaint handling techniques, Customer Service best practices, and Product Knowledge. • Compliance: o Ensure all complaint-handling processes adhere to internal policies and external regulatory requirements. o Preparing & submitting TRAI Reports within specified time with 100% accuracy. o Ensure all document verification processes adhere to local regulations • Document Verification: o Review and verify the authenticity of documents submitted by customers (e.g., IDs, proof of address, business licenses, etc.). o Cross-check submitted documents against relevant customer data to ensure accuracy. o Ensure that the documents comply with regulatory and company policies. o Identify and report any discrepancies or fraud indicators in customer documentation. Preferred candidate profile Key Skills Will oversee the effective management of customer complaints(Non-Technical), verifying the authenticity and accuracy of customer documents as part of the onboarding or service activation process. ensuring timely resolution in line with system SLAs . The role requires strong leadership, problem-solving skills, and the ability to work cross-functionally to address issues impacting Customer

We are seeking a new Head Design to be responsible for deliverables of the studio. In brief: - As part of the leadership team, you will work closely with the Business head and senior designers and project managers for project and studio deliverables. - Develop designs for corporate interior projects, lead client presentations/pitches in the region and collaboratively manage the studio with the business head, - You will also have the added responsibility of supporting business development efforts and manage & pitches and design presentations. - Manage key clients projects working collaboratively with the Business development and Client Solutions teams. - As part of the design leadership team, ensure the organization has an effective training programmes & mentor and motivate the design team to ensure performance and design excellence. What we Expect: - You are an Interior Design or Interior-Architecture professional with leadership experience of managing a team or studio. - You have been in a client facing role and have experience of managing clients & handling pitches and design presentations. - You have excellent design management and presentation skills with relevant experience of working on Corporate Interiors/Workplace design projects. - You have a strong design sensibility and the technical ability to develop a project from concept to execution. - You are a team player with a positive attitude to go the extra mile - You have multi-tasking ability, with time management and organizational skills. - You have a registered Diploma or Degree in Interior Design or Architecture - You have knowledge of design tools such as AutoCAD, Sketchup and Photoshop - You will subscribe to the company core values- teamwork, integrity and excellence

Job Overview: You will be working on creation of many globally unique analytics assets as part of our Product and then using the outputs of the Product to provide consulting to our clients. You will experience working with some of the sharpest minds in the Industrial sector focused on Strategy and M&A. You are either an individual contributor or managing a team in the Industrial industry. You must have expertise in specific segments of the industry (for example, Aerospace & Defense, Chemicals, HVAC, Industrial Software, Waste Management et al) and have a demonstrable track record of independent thinking and analytics to industry and company attractiveness. Preferred Experience: 9+ years of experience in industry Currently in a client delivery and thought leadership position in Business Research, Consulting or part of a Corporations Strategy team Primary Responsibilities: You will have 2 primary responsibilities: Product management Doing research on industry segments and building content relating to industry and company attractiveness, company growth areas, financial performance, valuations et al. Being part of a highly talented and motivated team that is pioneering new thinking on industry outlook Consulting Use the output of our product, augment it with creative thinking and create compelling presentations and models for our M&A clients In addition, you will be expected to contribute with your ideas on all aspects of the firm so that we all succeed. There are no barriers and you should have an independent point-of-view. Required Skills & Personal Attributes: Excellent business writing and verbal communication skills including presentation skills. Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions. Ability to develop and articulate strategic recommendations based on rigorous data analysis. High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel etc.) Strong inter-personal skills; ability to work with teams in a timeline driven high pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy A strong can do attitude; ability and willingness to work in a small and fast growing set-up; ability to pro-actively identify ways to contribute to the firms goals & mission; international experience; professional appearance as well as manner of speaking.

Dy. Manager/Manager Extension/ Plantations (agroforestry) Location : Hoshiarpur, Punjab. Preference : The candidate must be of Punjabi descent and proficient in the Punjabi language. Qualification B.Sc., Agri/ Forestry or M.Sc., Agri/ Forestry with specialization of preferably Extension/ Agronomy/ Horticulture. or M.Sc., Botany Relevant experience : 8+ years of experience in plantation management, preferably in eucalyptus or similar tree crops. Experience in agricultural extension services is highly desirable. Key Skill: - Strong knowledge of eucalyptus plantation management, including silviculture, pest and disease management, and sustainable land use practices. - Familiarity with agroforestry systems and extension methodologies. - Proven ability to work with farmers, rural communities, and multi-disciplinary teams. - Excellent communication and presentation skills, with the ability to simplify technical information for diverse audiences. - Proficiency in MS office and GIS tools. - Strong leadership, organizational, and problem-solving skills. Special Skills required: - Good communication skill, outgoing personality, capabilities to influence clients - Socially adept and excellent Team Skills - Able to provide quality leadership to a large team of field operations. Role & Responsibility: - Develop and implement extension programs to educate and assist local farmers in eucalyptus cultivation, management practices, and market opportunities. - Conduct field visits to assess and provide technical guidance to farmers, addressing issues related to plantation growth, pest control, irrigation, and overall field management. - Organize farmers training sessions, village level meetings and demonstration plots to promote best practices in eucalyptus farming. - Develop informational resources and disseminate knowledge on eucalyptus cultivation techniques, plantation management, and sustainability practices. - Establish strong relationships with local farmers and community stakeholders to foster trust, collaboration, and mutual benefits. - Collaborate with research institutions, universities, and agricultural experts to stay updated on new techniques, trends, and innovations in eucalyptus farming. - Collect field data and assess the performance of different eucalyptus clones under varying conditions to ensure optimal yield and disease resistance. - Regularly monitor the performance of the plantation and extension programs, providing progress reports to senior management. - Maintain records of plantation activities, crop yields, inputs, and extension outcomes. - Build and maintain relationships with local farmers, community organizations, government agencies, NGOs, and industry stakeholders. - Manage and supervise a team of field extension officers. - Develop the annual operating plan and control costs.

Job Location Mumbai Pune Ahmedabad Must be doing 500-2000 Cr business Job Summary The Relationship Manager Construction Finance is responsible for driving sales growth, managing client relationships, and developing strategic partnerships. The role involves leading sales initiatives, identifying new business opportunities, and ensuring revenue targets are met across the assigned region. Key Responsibilities Develop and execute sales strategies to drive revenue growth in corporate finance solutions. Identify and acquire new clients, focusing on Small to-large enterprises and corporate accounts. Build and maintain strong relationships with key decision-makers. Act as a trusted advisor to corporate clients, understanding their financial needs and providing tailored solutions. Conduct presentations, product demonstrations, and negotiations to close deals. Ensure high levels of customer satisfaction and retention. Analyze industry trends, market conditions, and competitor activities to identify growth opportunities. Develop and implement regional sales plans aligned with company objectives. Provide market feedback to product teams for continuous improvement. Collaboration with cross functional teams like Credit, Legal, Technical, Operations and Compliance is a required skill apart from relationship management with real estate developers.,

As an AI/ML Engineer at our AI platform and services company located in Mumbai, Times Square, Andheri East, you will play a pivotal role in transforming industries through innovative artificial intelligence solutions. Our mission is to empower businesses with cutting-edge AI technologies that drive growth and efficiency. You will be responsible for developing and implementing machine learning models and algorithms, designing and building scalable AI solutions for various business needs, and collaborating with cross-functional teams to define and deliver AI-driven projects. Your role will also involve conducting research and experiments to advance the state-of-the-art in AI, analyzing and interpreting complex data sets to drive insights and improvements, and staying up-to-date with the latest advancements in AI, machine learning, and natural language processing. The ideal candidate for this position will have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, along with experience working in new-age software organizations. You should possess a strong foundation in machine learning and natural language processing, proficiency in programming languages such as Python, experience with TensorFlow and PyTorch frameworks, and a solid understanding of data structures, algorithms, and statistics. We are looking for someone with excellent problem-solving skills, strong communication and teamwork abilities, high energy with a positive mindset, and eagerness to learn and unlearn quickly. In return, we offer a collaborative and inclusive work environment, opportunities for continuous learning and professional development, flexibility with a hybrid work model (3 days in office, 2 days from home), and the chance to work on cutting-edge AI projects that make a real impact.,