Job
Description
Job Description Position Manager - Quality & SE Incumbent Department Quality Function Quality, Service Excellence & Innovation Reporting to AVP - Quality, Service Excellence & Innovation Band 4 Location Gurgaon Team size (D/I) IC JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. Facilitating change & stakeholder management as part of transformational programs and improvement projects Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. Work with project teams for representing the function/organization in various external/internal Quality Competitions. Conduct internal/external benchmarking and in-sighting for best practice identification and replication Support business teams with Business Process Management (BPM) to improve process maturity index Quality Culture and Capability Building Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) Reporting of Quality initiatives to Sr. management Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS Six Sigma project closures Business Impact achieved BPM task completion Driving QDNA at functional level Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal Business heads, Quality head, Cross functional teams, Quality team, Sellers External As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS Lean Six Sigma Design Thinking Innovation Tools Stakeholder Management Project management Change Management Analytical Thinking Statistical Skills Mini Tab Strong Communication/Presentation Skills Facilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCE Certified Black Belt / Green Belt experience is a good to have with know-how of Minitab tool/ >=1 BB/ GB project completed Exposure to Experience in design thinking, innovation other than DMAIC will be preferred. Graduate with 5+ years experience in driving improvement projects in BSFI, preferable with experience in the Insurance sector and in distribution functions. Job Description Position Manager - Quality & SE Incumbent Department Quality Function Quality, Service Excellence & Innovation Reporting to AVP - Quality, Service Excellence & Innovation Band 4 Location Gurgaon Team size (D/I) IC JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. Facilitating change & stakeholder management as part of transformational programs and improvement projects Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. Work with project teams for representing the function/organization in various external/internal Quality Competitions. Conduct internal/external benchmarking and in-sighting for best practice identification and replication Support business teams with Business Process Management (BPM) to improve process maturity index Quality Culture and Capability Building Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) Reporting of Quality initiatives to Sr. management Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS Six Sigma project closures Business Impact achieved BPM task completion Driving QDNA at functional level Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal Business heads, Quality head, Cross functional teams, Quality team, Sellers External As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS Lean Six Sigma Design Thinking Innovation Tools Stakeholder Management Project management Change Management Analytical Thinking Statistical Skills Mini Tab Strong Communication/Presentation Skills Facilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCE Certified Black Belt / Green Belt experience is a good to have with know-how of Minitab tool/ >=1 BB/ GB project completed Exposure to Experience in design thinking, innovation other than DMAIC will be preferred. Graduate with 5+ years experience in driving improvement projects in BSFI, preferable with experience in the Insurance sector and in distribution functions.
