1437 Service Excellence Jobs

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Service Excellence Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing application solutions, and ensuring that the applications function seamlessly within the existing infrastructure. You will ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Service Excellence Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solvi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Excellence Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day wil...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Excellence Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will invol...

Your role and responsibilities As an Escalation Manager you will be responsible for managing and resolving complex technical issues that have been escalated beyond standard support levels within the IT infrastructure domain. This role ensures that critical incidents are addressed promptly, root causes are identified, and preventive measures are implemented to avoid recurrence. The ideal candidate will have strong technical knowledge of the Z platform, excellent communication skills, and proven experience in stakeholder management under high-pressure situations. Responsibilities: Serve as the primary point of contact for high-priority escalations related to the Z platform, including Z hardwar...

Job Summary : To manage and impact improvement in the Affluent Clients Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas : Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyse clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly mana...

Role Overview: As a Business Development Manager / Business Development Executive, your main responsibility will be to drive sales and promotion of medical devices and equipment within the critical care segment to hospitals, clinics, healthcare professionals, and other stakeholders. Your focus will be on ensuring customer satisfaction, maintaining high levels of product knowledge, and delivering excellent service. Key Responsibilities: - Engage in rental sales of medical equipment to healthcare facilities. - Achieve and exceed sales targets to expand the market share of the company's medical equipment portfolio. - Develop and implement sales strategies customized for the healthcare sector, i...

As a Relationship Manager VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers This role is focused on driving customer engagement, expanding the bank s liability base, and promoting digital banking solutions You will serve as a key point of contact for customers, ensuring a seamless and personalized banking experience through remote channels Customer Relationship ManagementDevelop and nurture long-term relationships with existing HNW customers, focusing on liability products and services Maintain a comprehensive relationship record for each assigned customer account to ensure personalized service and effectiv...

We are looking for a highly experienced and skilled Executive Housekeeper & Sustainability Leader to join our team at Fairmont, with 10-18 years of experience in the hospitality industry. Roles and Responsibility Oversee daily housekeeping operations to ensure high standards of cleanliness and maintenance. Develop and implement sustainable practices to reduce environmental impact and promote eco-friendly initiatives. Lead cross-functional teams to achieve sustainability goals and objectives. Collaborate with other departments to ensure seamless service delivery and guest satisfaction. Implement and maintain quality control measures to uphold high standards of service excellence. Analyze and ...

As an Account Manager Corporate Sales, you will be responsible for managing high-profile corporate accounts in the chain hotel industry. Your key responsibilities will include: - Client Relationship Management: Act as the main point of contact for assigned corporate accounts, ensuring their satisfaction and retention. - Account Development: Customize hospitality solutions to meet the unique business accommodation needs of each client. - Revenue Growth: Identify opportunities to increase revenue by upselling and cross-selling hotel services to your assigned accounts. - Service Excellence: Collaborate with internal teams to ensure seamless delivery of services to clients. - Client Retention: P...

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consultat...

We are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in ficial services or banking. Handle customer service tasks including account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment ...

JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience H...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

We are looking for an experienced and passionate Restaurant Manager to lead our outlet operations, ensure exceptional customer service, and maintain the brands quality standards. The ideal candidate should be a strong leader with hands-on restaurant management experience. Key Responsibilities: Oversee daily restaurant operations and ensure smooth service. Maintain high standards in food quality, hygiene, and customer satisfaction. Supervise, train, and motivate staff to achieve performance goals. Manage duty rosters, shift schedules, and manpower planning. Handle customer feedback and resolve complaints professionally. Monitor daily sales, control wastage, and manage inventory. Ensure compli...

To lead the hospital’s efforts in enhancing patient satisfaction, ensuring superior service delivery, and fostering a culture of empathy, responsiveness, and excellence in patient care. The Unit Head - PEM & SE is responsible for designing and implementing patient experience strategies, monitoring service quality metrics, driving continuous improvement, and ensuring that the hospital consistently delivers world-class service standards. Roles and Responsibilities The Unit Head - Patient Experience Management & Service Excellence is responsible for leading initiatives that ensure every patient and family receives high-quality, compassionate, and seamless care across all touchpoints. The role c...

As a Team Leader Holiday Packages, you will be responsible for leading the holiday sales and operations team, ensuring a seamless customer experience, driving revenue growth, and maintaining service excellence. Your role will involve managing a team of holiday package consultants, planning and monitoring daily sales activities, and ensuring sales targets are met or exceeded. Key Responsibilities: - Manage a team of holiday package consultants for domestic and international packages. - Plan, delegate, and monitor daily sales and enquiry handling activities. - Train, motivate, and coach team members on product knowledge and upselling techniques. - Handle high-value clients and complex holiday ...

As the Trade Finance & Operations Manager at Mashreq Bank, your role involves providing strategic and transaction-level trade finance advice to customer segments such as CIBG, IBG, and RBG. You will be responsible for ensuring the operational delivery of world-class trade finance services for the bank's customers. Your key responsibilities will include: - Ensuring effective positioning of Mashreq Trade in the ever-evolving regulatory, risk, and technology landscape - Adhering to regulatory guidelines and meeting internal and external audit standards - Creating a unique service proposition to maintain Mashreq's leadership position in trade finance - Strategizing on process improvement opportu...

**Role Overview:** As a part of the Apollo Hospitals team, you will be joining a leading healthcare provider in India with a strong legacy of delivering exceptional care with compassion. Apollo Hospitals is known for its state-of-the-art medical facilities, advanced technology, and a highly skilled team of healthcare professionals dedicated to ensuring patient satisfaction in every aspect of healthcare services. **Key Responsibilities:** - Provide comprehensive healthcare services across various specialties and disciplines - Collaborate with a team of doctors, nurses, and support staff to deliver high standards of healthcare - Prioritize continuous learning, innovation, research, and develop...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all, Role Name And Description Senior As part of People Advisory Services (PAS), the Global Compensation and Assignment Services (GCAS) team provides and manages compensation and assignment services activities for multinational companies who send employees (assignees), and their families, to work and live in another country Global Compensation Service...

How will you make an impact in this role? Should have knowledge of KYC.Work on daily inventory towards cases related to onboarding. Keep a close eye on gaps & recommend solutions to plug them. Consistently manage high volumes of work accurately and efficiently while working under stringent timelines. Carry out Due Diligence activities to ensure timely onboarding of merchants Focus on merchant requirement, productivity, and efficiency to ensure SLA s are met Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics. Take ownership of the email/issue and resolve to customer s expectations to deepen relationship and achieve hig...

Join us as a Senior Developer" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets. To be successful as a Senior Developer", you should have experience with: Basic / Essential Qualifications: Applicant should be graduate. Core Java (1. 8+), Strong in OOPS concepts and Core Java Basics (JDK 8+) Good knowledge on Collections Framework, Concurrency,...

Join us as a Scrum Master at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of team of developers, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as a Scrum Master you should have experience with: Strong understanding of Scrum and Agile methodologies. Excellent communication and conflict resolution skills. Leadership and mentoring capabilities. Certifications: CSM, PSM, SAFe Scr...

Step into the role of Senior analyst where you will work as part of a team accountable for providing world class client service to a diverse client base. The role holder will be responsible for supporting an Operational Function within the Banking & Payments Operations Centre of Excellence. You may be assessed on key critical skills relevant for success in role such as: Payment processing of operational tasks across the client portfolios. Accountable for the delivery of own work against measures in place to track quality, accuracy and risk. Validation and verification of work produced by others using quality assurance processes. Responsible for identifying and managing exceptions and non-sta...

Step into the role where you will process CDD for new clients and on-going KYC review for existing legal entities, branches and ensure that review is completed on a timely basis. You may be assessed on key critical skills relevant for success in role such as: The Candidate should have core CDD/KYC/AML Knowledge and its policies related to sanctions. Should have experience in KYC/TM/CDD process. Should have complete corporate client Onboarding and its review. Desirable skills sets: Any AML stream related experience, preferably CDD (Client Onboarding). Should have interacted with Front office and RM teams via Phone on a daily basis. Should be flexible for any shifts. Should have worked on all ...