1815 Service Excellence Jobs

Position Title: Manager Customer Experience Department: Marketing Location: Noida Experience Required: 5+ yrs Industry Preference: Diagnostic / Healthcare / E-commerce / Service led Education: Bachelor's degree, MBA preferred About Us Redcliffe Labs is India's fastest growing omnichannel Pan India diagnostics service provider having its services in 220+ cities through a network of 80+ owned advanced labs and 2000+ Collection Centres powered by home sample collection across India. We are on a mission to provide quality healthcare services at affordable rates making diagnostics easily accessible and convenient to one and all. Role Summary The Customer Experience Manager / Senior Manager will b...

Position Summary The Head of Operations is responsible for overseeing, streamlining, and strengthening the end-to-end operational functions of the organization across all Prayer Towers, departments, and ministry units. This role ensures excellence in service delivery, operational efficiency, cross-functional coordination, and compliance, while driving continuous improvement and supporting the organization's mission and strategic objectives. Key Responsibilities 1. Operational Leadership & Strategy Develop and execute the organization's operational strategy across all centers. Ensure operational alignment with ministry goals, service standards, and organizational vision. Drive process improve...

As an enthusiastic member of the Apollo Hospitals team, you will be part of a leading healthcare provider in India with a rich heritage and a strong commitment to delivering exceptional care with compassion. Apollo Hospitals is dedicated to ensuring patient satisfaction through its state-of-the-art medical facilities, advanced technology, and highly skilled healthcare professionals. Key Responsibilities: - Provide comprehensive healthcare services across various specialties and disciplines - Utilize cutting-edge technology and modern infrastructure to deliver high standards of healthcare - Collaborate with a team of experienced doctors, nurses, and support staff to ensure optimal patient car...

Role & responsibilities Service Excellence Key Responsibilities: Monitor and assess patient satisfaction: Conduct regular assessments and surveys to measure patient satisfaction levels. Analyze feedback and identify areas for improvement to enhance the overall patient experience. Training and development: Coordinate and deliver training programs for staff to enhance their customer service skills, communication, and empathy towards patients and their families. Provide ongoing support and coaching to staff members to ensure consistent delivery of exceptional service. Process improvement: Identify process gaps or bottlenecks that impact patient experience. Work collaboratively with cross-functi...

Become part of Barclays Impairment reporting as an Assistant Vice President - Impairment Models . As part of this role, the candidate will be required to embed a control functionality by building and leading the development of the output for the team, where you ll help craft innovative solutions that influence. The purpose of this role is to manage a team responsible for the Governance and Control aspects of the Impairments FTC. This is the front end of the Group Impairment FTC team where the output is most visible and therefore a transparent, detailed and well-understood approach to Governance and Control is essential. To be successful in this role, you should have: Strong expertise in cred...

Embark on a transformative journey as an ML Data Scientist at Barclays, where you will play a pivotal role in managing risk and enhancing controls within your area of responsibility. You will take ownership of your work, ensuring it aligns with the relevant rules, regulations, and codes of conduct while contributing to the overall integrity of the fraud analytics function. Key critical skills required for this role include: Expertise in SQL, Python and Machine Learning. Proficiency in any data visualization tool - Power BI, Tableau . Excellent communication and interpersonal skills to effectively communicate with stakeholders, build relationships, and present findings. Strong analytical skil...

Step into the role of Senior analyst where you will work as part of a team accountable for providing world class client service to a diverse client base. The role holder will be responsible for supporting an Operational Function within the Banking & Payments Operations Centre of Excellence. You may be assessed on key critical skills relevant for success in role such as: Payment processing of operational tasks across the client portfolios. Accountable for the delivery of own work against measures in place to track quality, accuracy and risk. Validation and verification of work produced by others using quality assurance processes. Responsible for identifying and managing exceptions and non-sta...

Join us as an Assistant Vice President - Product Control Banking at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful, in this role you should have: Product control experience in Investment bank. Qualified Chartered accountant preferred. In-depth knowledge of Financial product and markets of the relevant asset class. Good understanding of end-to-end processes of an IB (Investment Banking) and associated controls. Excellent communication and presentation skills in both formal and informal settings an...

Job Title: Senior Manager - CX & Operations Business Unit: CREW Personal Concierge Location: Bangalore Reports To: General Manager - CX & Strategy About the Business CREW is a premium lifestyle and travel service that combines AI-powered technology with a dedicated human concierge team to bring unparalleled convenience in lives for high-value customers. The business caters to use cases across travel planning, restaurant reservations, event and gifting arrangements, document assistance, hyperlocal pick-ups, and more all fulfilled seamlessly. Role Overview We are seeking a Senior Manager - CX & Operations to lead service excellence and operational efficiency for Home assistance & Lifestyle rel...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

Join us as an AVP USCB CFO BP, where youll provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions. At Barclays, we dont just adapt to the future we create it. To be successful in this role you should have below skills: MBA- Finance / CA or equivalent qualifications Strong communication skills. Strong working knowledge of Microsoft Excel. A continuous learning mind-set; someone who applies analytical reasoning and problem solving to all they do . Some other highly valued skills may include belo...

Step into the role of Specialist Customer Care Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as a Specialist Customer Care Support at Barclays, you should have below critical skills. Graduate/Post-Graduate in any discipline. Non-Voice role. Experience in Business Banking/ BPO/KPO. Strong communications skills to speak with clients/stakeholders and explain the process. Process transactions in accordance to approved ...

Join us as an Assistant Vice President - Product Control Banking at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful, in this role you should have: Product control experience in Investment bank. Qualified Chartered accountant preferred. In-depth knowledge of Financial product and markets of the relevant asset class. Good understanding of end-to-end processes of an IB (Investment Banking) and associated controls. Excellent communication and presentation skills in both formal and informal settings an...

Join Barclays as VP Regulatory Reporting, responsible for the end-to-end delivery of the internal and external BBI resolution reporting requirements, including internal governance processes and support of other requirements as they arise, for example implementation of EBA reporting taxonomies, ad hoc Regulatory data requests and queries. To be successful in this role, you should have: Previous experience of working in a Regulatory Reporting role . Proven ability to meet tight timelines. Strong communication, interpersonal and stakeholder management skills. Ability to work with and present to senior stakeholders. Some other highly valued skills may include: Strong analytical/problem solving m...

Join us as an Integration Dev lead at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. As a part of team of developers, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as an Integration Dev lead, you should have experience with: Delivery of large integration projects by interfacing with multiple component delivery teams and stakeholder management. Must be proficient in understanding interfac...

Embark on a transformative journey as an AVP WCR Portfolio - Economist at Barclays, where youll provide timely, insightful, and actionable analysis of geopolitical and macroeconomic risks that could impact the investment banks portfolio, trading activities, and overall financial stability. The Team provides timely, insightful, and actionable analysis of geopolitical and macroeconomic risks that could impact the investment banks portfolio, trading activities, and overall financial stability. By implementing these strategies, the Geopolitical and Macroeconomic Analyst as part of WCR Portfolio Management Team will be a vital component, contributing significantly to informed decision-making and ...

Step into the role of Specialist Customer Care - Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Specialist Customer Care - Support at Barclays, you should have below critical skills. Graduate/Post-Graduate in any discipline. Back-office role. Business Banking Experience. Strong understanding of Payments, Risk and Controls related to the Payments/Funds Transfer. Should have experience of creating Dashboard, Rep...

Role Summary Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget a...

Role Summary Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget a...

Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operati...

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence,...

Job Title: Senior Nurse - LDR & OBG Company Name: Manipal Hospitals As a Senior Nurse in the LDR & OBG department at Manipal Hospitals, you will play a critical role in providing high-quality and compassionate care to women and infants during the labor and delivery process. You will work closely with a team of healthcare professionals to ensure the safety and well-being of mothers and babies, and provide support and education to new mothers as they navigate the challenges of childbirth and postpartum care. Key Responsibilities: - Provide nursing care to pregnant women during labor and delivery - Monitor fetal heart rate and uterine contractions - Assist with medical interventions such as epi...

Role & responsibilities : Service Excellence Implementation Feedback Management Training & Development Continuous Improvement Behavioural Competencies Ensures all Sops are adhered to, and we provide Care like no Other. Every customer has a warm & caring experience aligned with the Service Experience Plan. Lead the rollout and implementation of Service Performance initiatives and programs across all units and departments. Monitor and evaluate customer interactions at every touchpoint to ensure service standards are consistently upheld. Provide real-time support to frontline teams to enable smooth and effective handling of customer interactions. Take ownership of VOC platforms (Google Reviews,...

Interview for Customer Service Jobs in Cyprus( freshers can also apply) For Telephonic Round: Call 9240234024 (100 Hot Line No.) Or you can WhatsApp on 9540377764 (CITA Official WhatsApp Team) Requirements: * Age: 18 to 30 * Fresher or 1+ year experience in Customer Service / Hospitality / Front Office * Good English & strong communication skills * Well-groomed, polite & customer-oriented * Hospitality / Customer Service Diploma is an added advantage Key Responsibilities: * Greeting and assisting customers professionally * Handling customer inquiries through phone, email or in person * Providing accurate information regarding services, facilities, and processes * Maintaining high service and...