658 Service Excellence Jobs - Page 2

The role will report into our Vendor Quality Organization. In this role you will be responsible for the maintenance of ingredient and supplier information supporting our various Corporate Quality fundamental risk based programs. In addition, you will be responsible for distribution, tracking, and follow-up of multiple daily tasks. How you will contribute Support projects driving master data alignment across the businesses Ability to manage large sets of data efficiently and accurately Ability to manage data in various system with multiple levels of complexity Gather and interact with Vendors and be familiar with documentation that is needed by the Quality Organization. Identify opportunities for process improvements to ensure standardization and simplification of data maintenance. Drive standardization of processes within the business supporting our ingredient and vendor risk strategies What you will need to be successful Experience in SAP quality module. Preferred experience with Excel, PowerPoint, Sales Force, and Power BI knowledge of quality systems and ingredients Experience working in a similar role within an international organization and comfortable working in globally connect team Experience working with external vendors Highly detail oriented with a focus on accuracy and efficiency 3+ years of experience in similar role Highly organized and self-directed to prioritize and multi-task effectively Must have excellent communication skills and goal-oriented attitude

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Accounts Payable department as Specialist. Your Focus As a Specialist based out of our Finance Shared Service Center in Hyderabad, India, you will be responsible for processing invoices, manage end-to-end accounts payable and maintain the quality of the process for respective region. The role reports to Operations Leader. How you will contribute: Payment of invoices in line with S2P policies. Handling payment runs as per the timelines. Monitoring exceptions and taking appropriate action based on error codes. Monitoring payments issued through SAP are being interfaced to bank & taking immediate action based on rejections. Issuing manual payments in bank portals. High attention to the data ensuring 100% accuracy. Ensure business compliance through issue identification and appropriate escalation. Supplier query resolution Document retention is maintained in line with retention policy/ guidelines Provide front line support for inbound queries via email and telephone related to invoice processing, approval and payment Meeting SLAs/KPIs, updating systems and providing input into continuous improvement initiatives. Maintain SOP s in line with SOP quality requirement and keep SOP s up to date. Interact with Bankers, treasury and other stake holders on payment related queries and ensure queries are addressed as per TAT. Updating trackers, supporting Audits for the required documentation. Forecast reports, posting cash/bank entries based on forecast reports. What you will need to be successful B.Com / M.Com / MBA (Finance) with minimum 3+ years of relevant experience in Accounts Payable Payment Proficient in Microsoft Tools MS Excel, Word, and PowerPoint is a must. Exposure to SAP ERP (FI-CO) as an end-user is a must. Flexible to work in regional shifts. Flexible and adaptable to changing business needs and requirements. Must be able to work well under pressure and have a strong understanding of business process and systems. Well organized and time management skills. Ability to coordinate with multiple teams spread over different countries, Centres and time zones. Must possess strong and effective written and verbal communication & presentation skills. Ability to succeed in a team environment.

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance Accounts Payable Invoice Processing function as Specialist. Your Focus: As a Specialist based out of our Finance Shared Service Center in Hyderabad, India, you will be responsible for processing invoices, manage end-to-end accounts payable and maintain the quality of the process for respective region. The role reports to Operations Leader. How will you contribute: Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience. Identify opportunities for process improvements and contribute to implementation of effective solutions. Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected. Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done. Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools. Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams. Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks. Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them. Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure. Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks. Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events. What will you need to be successful: B. Com. Or Finance graduates with minimum 3+ years of experience in invoice processing in SAP. Good understanding of basic accountancy. Proficiency in SAP ERP (FI-CO) as an end-user is a must. Able to process invoices with 100% accuracy and agreed timelines. Satisfactory typing speed and eye on details. Should be decent in verbal and written communication. Working knowledge of Microsoft Tools MS Excel, Word, and PowerPoint is a must. Flexible to work in regional shifts. Flexible and adaptable to changing business needs and requirements. Must be able to work well under pressure and have a strong understanding of business process and systems. Well organized and time management skills. Ability to succeed in a team environment. Excellent attention to detail and problem-solving skills.

You will be responsible for managing US accounts at MYCPE ONE in Mohali. Your role will involve finalizing accounts, preparing financial statements, conducting financial reviews, and managing month/year-end journal entries. Your leadership skills will be crucial in ensuring client engagement and team productivity. Your key responsibilities will include ensuring clients receive top-notch service, participating in training programs, reviewing client workflows, onboarding new clients, and mentoring team members. You will lead a team of Associates, Senior Associates, and Team Leads, and provide solutions for technical issues and anomalies. To qualify for this position, you should have at least 5 years of progressive accounting experience, with a minimum of 3 years in a supervisory or lead role. Your expertise in US accounting standards, coupled with proven leadership abilities, will be essential for delivering exceptional client service and driving team performance.,

The job requires you to manage and motivate sales, service, and back-office teams at multiple outlets. You will be responsible for driving monthly and annual sales targets for 2-wheelers and accessories. Ensuring high service quality, customer satisfaction, and workshop efficiency is a key aspect of this role. You will oversee the day-to-day operations of sales, service, spares, and CRM departments. Monitoring KPIs, preparing MIS reports, and strategizing for revenue and performance improvement will be part of your responsibilities. Building lasting customer relationships and efficiently resolving escalated grievances is essential. Conducting regular training sessions to enhance team productivity and morale is also required. Ensuring compliance with brand guidelines, policies, and statutory regulations is crucial. To be successful in this position, you should have a minimum of 8-10 years of work experience, with at least 5 years in the 2-wheeler automobile sector. Proven leadership skills in managing teams across multiple locations are necessary. A strong understanding of automobile dealership operations is vital. Excellent verbal and written communication skills are required. You should be result-oriented, energetic, and driven by targets and customer satisfaction. Proficiency in MS Office, DMS/ERP systems, and data analysis tools is preferred. The benefits for this role are as per industry standards.,

About BASF In India BASF has been a key partner in India's development for over 130 years. By the end of 2024, BASF employed 2,411 individuals in India, spread across 8 production sites and 42 offices nationwide. The Innovation Campus in Mumbai and the Coatings Technical Center in Mangalore are integral parts of BASF's global technology network. In 2024, BASF achieved sales of around 2.4 billion serving customers in India. For more details, visit www.basf.com/in. Objectives of the Position Your role involves driving the development and optimization of global supply chain processes within the business unit Cellasto, with a focus on Order to Cash, transport management, and foreign trade. You will also be responsible for ensuring the functionality of SAP systems in relevant areas and acting as the primary support for the global team. Additionally, you will participate in or lead various projects, coordinating global activities. Main Responsibilities In this role, your main responsibilities include: - Supporting, optimizing, and developing global sales, delivery, transport management, and foreign trade processes primarily within the SAP system, where Salesforce plays a key role. - Collaborating as an interface between the Cellasto business and Central GD experts to drive the implementation of solutions. - Providing global first-level support and assistance across functions in day-to-day operations. - Contributing to the development of business unit or customer-specific labels within the SAP environment and ensuring global harmonization of label printing. - Being part of the BASF test user community to facilitate SAP system upgrades, executing and documenting test cases, and supporting error correction. - Ensuring compliance with global process standards and promoting best practice sharing. - Cooperating with relevant global and regional units, functions, sites, and subcontractors. Projects You will lead or coordinate global IT/SCM projects, implementing harmonized processes and solutions with project and process documentation, tests, and trainings. Additionally, you will support change management in affected functions, conduct necessary knowledge transfer for proper system usage, and ensure process adherence in respective units. Continuous identification of process improvement opportunities is also a key aspect of this role. Costs, Performance & Compliance Your responsibilities will include obtaining long-term performance improvements, monitoring targets/key performance indicators (KPI + PPI), and identifying saving potentials. In case of deviations, you will ensure timely implementation of sustainable countermeasures. Job Requirements To excel in this role, you should possess: - A Master's degree in Business, Supply Chain, Logistics, Information Technologies, or related disciplines. - Fluency in English; knowledge of German or Mandarin would be advantageous. - Work experience in Supply Chain or IT functions related to Supply Chain. - Familiarity with supply chain and sales/OTC processes and tools. - Prior project experience and strong presentation skills. - Self-driven attitude with a proactive approach to learning and experimenting. - Strategic thinking abilities with a focus on continuous process improvement. - Strong problem-solving skills and the ability to implement solutions proactively. - Excellent communication skills, particularly in presentations. - Capability to work effectively in virtual teams. - Proficiency in SAP; familiarity with Salesforce would be beneficial. - Advanced skills in MS Office. - Service excellence competencies including being a team player and maintaining a positive attitude. - Flexibility to work flexible hours as required for a global role and to travel overseas on demand.,

About the Team: The Care team at PayU Payments India serves as the frontline support for our customers, ensuring seamless resolution of payment-related queries and technical issues with empathy and expertise. Our dedicated professionals work round-the-clock to deliver exceptional customer experience while maintaining the highest standards of service quality and operational excellence. About the Role: The Social Media Escalation Analyst is responsible for managing and resolving complex customer issues that have escalated through social media channels. This role involves monitoring social media platforms, analysing customer sentiment, identifying critical escalations, and providing timely resolution to protect brand reputation. The position requires a deep understanding of social media dynamics, crisis management, and customer service excellence to enhance customer satisfaction and maintain positive brand perception across digital platforms. Responsibilities: Monitor and manage social media escalations across multiple platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) to identify and prioritize critical customer issues Analyze social media sentiment and engagement data to identify trends, patterns, and potential reputation risks that require immediate attention Collaborate with cross-functional teams including PR, legal, customer service, and management to develop comprehensive response strategies for complex escalations Track and report on escalation metrics including response times, resolution rates, sentiment improvements, and customer satisfaction scores Conduct root cause analysis of recurring social media issues to identify systemic problems and recommend preventive solutions Engagement with complainants and respond to customer queries & complaints via available mediums (Social media platforms, Emails, Calls) Requirements: Graduate (Bachelor’s degree), degree in communication, marketing is a + 2-4 years of proven experience in social media management, customer service, or crisis communication Demonstrated experience handling customer escalations in digital environments Experience with social media management tools and analytics platforms What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Country Remote Customer Meeting Point Manager at IKEA Country Remote Customer Meeting Point Manager Job Description Job ID: 295834 Date posted: 22/07/2025 Who you are Do you want to drive extraordinary profitable growth and brand positioning, encouraging an excellent Omnichannel customer experience and lead a people movement? To be successful we are looking for a person with a strong commercial background and big interest in commerciality, with the ability to maximize the potential of our Remote Customer Meeting Point. You should have 10-15+ years with an MBA or PG in Administration, Operations or Service excellence and a minimum 5 years in a senior leadership role leading large scale BPO , contact centers or Service delivery teams. Background in BPO s , airlines, banking or ecommerce is preferred. 4. Familiarity with CRM tolls and AI would be an asset. In this position, you are a role model of the IKEA culture & values. You have a passion for developing our business through people and you understand the importance of creating collaborative teams across your own organization and to co-operate with other parts of IKEA. In this role, we would like to see an entrepreneurial drive combined with a willingness to take calculated risks. You are eager to exceed goals and targets as well as a willingness to share responsibility with others. You should have the ability to lead org and digital transformations and an ability to lead during crisis management. You should be very high on customer centricity , communication skills and strategic thinking and value driven with a clear balance between deliverables and nurturing the IKEA culture Where others see limitations, you find opportunities! You are performance driven and have speed when moving from plans to actions and when delivering results. Last but not least, you of course have a passion for home furnishing! Your responsibilities The overall assignment in this role is to drive Omnichannel profitable growth and brand positioning, maximizing sales as well as encouraging an excellent experience in an omni-channel environment. Together with your team, you will create even more memorable and engaging remote meetings between us and our customers with new tools and ways of working and by launching new digital self-service tools that will simplify our customers interaction with us. You ensure high quality execution of all People processes securing performing, competent and engaged co-workers with the objective to be the best employer in your market. As a digital ambassador in the function, you embrace the omni-channel transformation in the market. By building networks with all relevant stakeholders in the local community as well as on the national and global arena in IKEA, you will be representing the IKEA market in the city where the unit is. In this role, you will lead and develop the RCMP Management Team to achieve IKEA goals and standards, embrace innovation, lead transformation, built a performance culture and deliverer an efficient and profitable operation in line with the IKEA Concept to secure IKEA as the best home furnishing company. Some of the specific key tasks: Enable omnichannel retailing at IKEA by establishing and integrating a RCMP to drive strategic profitable growth at Ingka Accountable for owning and setting the strategy and driving the development of a highly centralized RCMP in order to ensure business goals and differentiate IKEA in the market Secure competence in Remote capabilities, Strategic Direction, and business steering, across all RCMP unit in the country, ensuring a high performing organization Accountable for the creation of an operating model promoting RCMP as a remote sales, profit and resolutions unit in order to build critical omni-channel capabilities Initiate and drive a cohesive customer centric mindset throughout the organization enabling local relevance and cultivating a deep understanding of our customers Steer and drive an efficient and effective RCMP organization that supports broader Ingka goals, processes and principles ensuring full integration of the business with the rest of IKEA Together as a team At IKEA it s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We re a bunch of people who are truly passionate about people!

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification Associate level ( Desirable)

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Job description: Experience in Handling International Brand Product and F & B service Background, Hotel Management Diploma or Degree Mandatory, Good Communication skills, Handling minimum 8 -10 people in shift. ROLES & RESPONSIBILITIES * Managing the outlet * Outlet maintenance * Inform the problems occurred to the senior * Report the default area, equipment & follow up to get it fixed * Manage inventories * Interact with customers * To come up with better idea in decreasing the amount of wastage * Support employees to maximize revenue generation & enhance the customer experience * Promote the brand through word of mouth * Promoting new products * Training the employees on product knowledge * Cooperate with all departments to represent outlet operations * Responding efficiently to customer complaints * Maintain quality & Consistency of guest experience *Actively manage the operations * Coordinate with FOH & BOH for in house operations * Maintaining a positive working culture for all team members * Overseeing the discipline of staff * Regularly check the quality and the day dots of products * organize the shifts * Make sure the safety regulations are followed up in the outlet * To make sure the outlet & washrooms are hygiene & clean * Make sure each and every one is greeting the guest * Make sure all the staff is aware of product knowledge * To make sure the stock requisition is placed before the time given * To make sure the cash deposition is done on the given days * To make sure the joining formalities and salaried accounts are done for new joined staff * Ensure the equipment's are working in good condition and maintained properly * To make sure the display is as per the standards * To make sure all the lights and music is on when operational * To make sure to upload the product status every day on cug mobile * To make sure all the name tags are available in outlet * To make sure upselling is being done in outlet Roles and Responsibilities Perks and Benefits Target Based Incentives. Food Allowance All Statutory benefits. Medical Insurance

Embark on a transformative journey as an AVP FI Credit Risk at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. Ensuring compliance with Bank s credit risk policies & procedures and internal controls framework. Developing methodologies and credit risk controls to mitigate the risk of credit loss from the default of clients engaged mainly in Electronic Trading, including Algorithmic Trading, and in trading with DVP Settlement. To be a successful AVP FI Credit Risk you should have experience with: Develop comprehensive understanding of the Barclays e-Trading governance and controls procedures, and related regulatory expectations for Electronic Trading, including Algorithmic Trading, Market Access, and DVP Settlement. Work with various stakeholders in the Business, Technology, and Credit Risk to develop the suite of tactical and strategic risk controls for managing credit risk from Electronic Trading, including Algorithmic Trading, Market Access, and DvP Settlement. Help refine methodologies for setting and implementing intraday credit limits; set and manage said limits across various asset classes in compliance with risk control framework. Respond timely to requests for changes in intraday credit limits; coordinate monthly asset-class review processes. Evaluate materiality of changes to Applicable Systems with credit risk implications, participate in testing of risk controls, and approve changes with material credit risk implications. Some other highly valued skills may include: Analysis of complex financial information and business models of LevFin, SLF, and Hedge Fund. Clients to assess their creditworthiness, repayment capacity, and potential risks. You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The job location is Mumbai. Purpose of the role To independently assess and make credit decisions for complex financing transactions within the LevFin, SLF, and Hedge Funds sectors, ensuring alignment with the banks credit risk appetite and regulatory requirements and contribute to the development and implementation of credit risk policies and procedures for the Specialised Sector. Accountabilities Analysis of complex financial information and business models of LevFin, SLF, and Hedge Fund clients to assess their creditworthiness, repayment capacity, and potential risks. Monitoring of the performance of the LevFin, SLF, and Hedge Fund portfolio, identifying and reporting early warning signs of potential credit deterioration. Evaluation of the risk profile of each application considering factors like industry trends, borrower financials, collateral, and market conditions. Development and implementation of strategies to mitigate identified credit risks and optimise portfolio performance. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Join us at Barclays as an Executive Assistant role. In this role you will provide administrative and organizational support to executives, managers, or teams. Manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management and a professional presence for their assigned individuals or teams. Some essential skills you will need to be successful in the role of an Executive Assistant are: Previous experience as a Personal Assistant/Executive Assistant. Strong organisational skills and attention to detail. Experience of diary management and scheduling of meetings and meeting rooms if required as well arranging any travel that is required. Excellent communication skills, with the ability to respond quickly to an action log. Some other highly valued skills are: Previous experience in a financial industry. Proficient in utilising PowerPoint, Word and Excel. Skilled in cultivating relationships with local businesses and demonstrating a strong commercial awareness. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This role is based in Noida. Purpose of the role To manage the executives schedule, handling correspondence, preparing presentations and reports, and providing other administrative support as needed. Accountabilities Management of senior executive members calendars and overseeing their timely responses to meeting invitations and requests. Planning and arranging travel itineraries, including flights, accommodation, and ground transportation, ensuring timely and efficient travel for the executive. Proactively anticipating the needs of the senior executive, prioritising tasks, and ensuring timely completion. Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks. Management and facilitation of senior executive members meetings. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Job Description: Market Functions: Manage n ational accounts like Reliance, Spencers, MRL, Metro Cash and Carry, VMart for FMCG foods brands. Territory planning to ensure optimal coverage, infrastructure, visibility and service levels. Size and seize market level opportunities by building a strong business case around them and getting necessary investments and efforts to realize them. Engage with distributors so as to create collaborative, long term relationships with them to support growth ambitions. Manage trade spends as per agreed norms and deliver maximum results from them by innovative deployments. Ensure delivery of In Store Visibility and execution as per MARS standards leveraging tools available . People Function : Lead, Monitor, Motivate and drive performance by leverage selling tools and incentive programmes as designed by the company. Coach FSA s on the Mars Sales & Distribution system and drive desired productivity levels. Implement structured training interventions as per agreed calendar to continuously upskill his FSA team. Recruit desired numbers of FSA s of targeted profiles within specific timelines. Administration: Ensure timely submission of trade and distributor related paperwork such as claims, competitor information and any other information required from time to time. Effectively coordinate with CFA and Distributors to ensure adherence to PDP and delivery schedules. Key competencies required: Delivers Consistent Results Action Orientation Planning, Priority Setting Drive for results Creates Collaborative Relationships Customer Service Excellence Route to Market Optimization

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of ServiceNow Architect Key Responsibilities: Design ServiceNow solutions as new Demand comes into the platform team. Ensure all designs are in link with the core principles and procedures as defined by the platform policies. Ensure all customizations are approved by the appropriate body. Ensuring all content sets are fully documented as the progression into production, Identify continuous improvement opportunities within the team, focusing on performance, automation, process improvement, how technology is best leveraged and technology shift opportunities. Requirements Must have significant experience in ServiceNow platform administration or development of 6+ years in a large enterprise. Must have experience in migration / design of complex large scale ServiceNow solutions for 4+ years. Must have 10+ years of overall IT experience in Design and Implementation of enterprise-wide Service Management and Automation Solutions. BE/B Tech degree or equivalent experience Experience leading solutions feeding into global engineering or development teams in a complex and changing technical environment, experience of managing solutions for technical projects and support, experience in planning projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques. Knowledge and experience of ServiceNow ITBM & Service Now development is desirable. Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes. A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change. Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes Flexible, adaptable and able to manage multiple tasks in a dynamic, fast-paced environment. Ability to work under pressure and remain calm in the face of adversity. Strong critical thinking and problem-solving skills Ability to collaborate with different roles to achieve common goals. Management of Risk - Managing risk responsibly. Embeds efficient risk and compliance processes and procedures as usual practices. Risk & issue management. Manages tracking of risks/issues/ dependencies, validating them as they arise; takes ownership for critical issues and ensures resolution within agreed timescales. Monitors team adherence to established policies. Continually reassess the operational risks taking account of regulatory requirements, operating procedures and practices, and the impact of new technology. Once assessed, any risks outside of risk appetite should be addressed in the defined manner. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBCs Financial Crime Risk Appetite The jobholder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and Culture, adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators. Customers / Stakeholders - Customer focus. Promotes and prioritizes decisions or actions according to customer needs, encouraging others to do the same. Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy. Understands the current needs of all key stakeholders and be able to anticipate future needs to manage stakeholder expectations. Effectively engages customers, colleagues, and stakeholders to build a trust-based relationship. Leadership & Teamwork -Drives a high-performance culture through leadership by example. Must have led a large team spread across multiple geographic locations. Independently performs assignments to achieve stated objectives and resolves non-routine issues without guidance from others. Determines and develops solutions under conditions of uncertainty. Demonstrates lateral thinking and ability to act on initiatives. .

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Join us as a Technical Delivery Lead at Barclays, where youll take part in the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. Youll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Technical Delivery Lead you should have experience with: Scala (core), Spark, Hive, SQL, Snowflakes, AWS. Experience in tools like Apache Airflow, Gitlab, SBT, Maven. Experience with cloud adoption and microservice architecture is mandatory. Familiarity with Risk, Finance, and Treasury systems is highly desirable. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. Accountabilities Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data. Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures. Development of processing and analysis algorithms fit for the intended data complexity and volumes. Collaboration with data scientist to build and deploy machine learning models. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Embark on a transformative journey as a FI Credit Risk Officer at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. Effective credit risk management of the assigned portfolio of clients like financial institutions including Banks, Sovereigns, Funds, CCPs. Ensuring compliance with Bank s credit risk policies & procedures and internal controls framework. The role-holder will be supporting credit risk sanctioning and will need to achieve effective working relationships with other credit officers, including senior discretion holders; business and product teams and other relevant functional areas including all senior internal stakeholders. To be a successful FI Credit Risk Officer you should have experience with: Preparation of annual credit review packs and Industry reviews Supporting credit officers in day-to-day risk management activities. Managing day-to-day credit limit requests to manage transactions and where appropriate propose limit recommendations to more senior discretion holders. Day to day management and monitoring of risk limits, reporting of any positions outside approved parameters and understanding how risk profile alters in stress test scenarios. Maintaining accurate and up to date information in the Banks Risk systems. Some other highly valued skills may include. Takes responsibility for end results of a team s operational processing and activities. Thorough understanding of the underlying principles and concepts within the area of expertise. You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The job location is Mumbai. Purpose of the role To assess and approve/decline credit applications based on established credit policies, risk appetite, and regulatory requirement and analysing financial information, evaluating creditworthiness, and recommending credit terms and conditions to ensure responsible lending practices. Accountabilities Analysis of lending applications, financial statements, credit reports, and other relevant documents to assess the borrowers creditworthiness and repayment capacity. Monitoring the performance of approved lending , identifying potential risks and early warning signs of delinquency. Evaluation of the risk profile of each application considering factors like industry trends, borrower financials, collateral, and market conditions. Provision of independent credit decisions on lending applications, adhering to established credit policies, risk parameters, and regulatory requirements. Development and implementation of appropriate course of action for troubled lending , including workout plans, restructuring, or collections. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Embark on a transformative journey as a KYC/AML - Specialist at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Conduct enhance due diligence (EDD), screening, and periodic reviews for new and existing clients in accordance with AML/KYC regulations. Perform risk assessments for clients and counterparties, particularly with respect to PEP, sanctions, and adverse media. Monitor customer profile and escalate any unusual patterns or behaviors indicating potential financial crime. Ensure compliance with relevant laws, regulations, and internal policies related to financial crime. Participate in the development and implementation of internal controls, policies, and procedures to mitigate financial crime risks. Maintain accurate records of investigations, decisions, and risk assessments. Strong knowledge of AML/KYC regulations, screening systems and tools. Understanding of banking operations and regulatory frameworks. Minimum Qualification bachelor s degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

. Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance. Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product strategy and development process, and communicate key findings to relevant stakeholders to improve and implement new product offerings. Response to colleague and stakeholder inquiries, resolution of issues, and provision of guidance on product usage. . Presentation of the advantages and features of the product to potential customers and stakeholders, building trust and encouraging adoption. Assistance with the development and execution of marketing materials for the product, such as brochures, presentations, and online content. Participation in and delivery of training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders. Participation in events, conferences, and other networking opportunities to showcase the product and generate interest. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.

Step into a role of Team Manager, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need previous experience in: Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader subfunction, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices. Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the banks operations. Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the banks objectives and SLAs. Management of operational professionals and provide guidance, coaching and support to improve colleagues delivery quality. Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement. Compliance with all regulatory requirements and internal policies related to customer experience. Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas. Management of attrition by working closely with HR in implementing retention initiatives for work force. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Step into the role of Enterprise Architect-Vice President. At Barclays, we are more than a Bank, we are force of progress. As an Enterprise Architect-Vice President you will aim to build out a scalable data platform utilised across the wider org with modern tools and capabilities. The primary purpose of this role is to enhance our central enterprise architecture capabilities to governance and influence development and help facilitate integration. To be a successful Enterprise Architect-Vice President , you should have experience with: Knowledge of and experience with industry-standard enterprise data platform stack technologies and, ideally, the AWS technology stack. This should include catalogue, governance, store and transform, stream, data publication and data consumption capabilities. Good communication skills and the ability to work with stakeholders across departments and time-zones to realise shared business outcomes. Capable of engaging directly with Director and MD-level stakeholders. Familiarity with modern communication methodologies and tooling including Jira, Confluence and C4. Additional relevant skills given below are highly valued: AWS cloud services such as S3, Glue, Athena, Lake Formation, CloudFormation etc. Experience with Databricks, Snowflake, Starburst, Iceberg. Matrix-management experience. Agility, flexibility to adapt to evolving business priorities. Experience defining and executing governance. Curiosity, a passion for technology. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To design, develop, and implement solutions to complex business problems, collaborating with stakeholders to understand their needs and requirements, and design and implement solutions that meet those needs and create solutions that balance technology risks against business delivery, driving consistency. Accountabilities Design and development of solutions as products that can evolve, meeting business requirements that align with modern software engineering practices and automated delivery tooling. This includes identification and implementation of the technologies and platforms. Targeted design activities that apply an appropriate workload placement strategy and maximise the benefit of cloud capabilities such as elasticity, serverless, containerisation etc. Best practice designs incorporating security principles (such as defence in depth and reduction of blast radius) that meet the Bank s resiliency expectations. Solutions that appropriately balance risks and controls to deliver the agreed business and technology value. Adoption of standardised solutions where they fit. If no standard solutions fit, feed into their ongoing evolution where appropriate. Fault finding and performance issues support to operational support teams, leveraging available tooling. Solution design impact assessment in terms of risk, capacity and cost impact, inc. estimation of project change and ongoing run costs. Development of the requisite architecture inputs required to comply with the banks governance processes, including design artefacts required for architecture, privacy, security and records management governance processes. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Join us as a Cloud Data Engineer at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as risk and control, change and transformations, business acumen, strategic thinking, and digital technology and as well as job-specific skillsets. To be successful as a Cloud Data Engineer , you should have experience with: Candidate must have experience on AWS Cloud technology for data processing and good understanding of AWS architecture. Candidate must have experience with computer services like EC2, Lambda, Auto Scaling, VPC, EC2. Candidate must have experience with Storage and container services like ECS, S3, DynamoDB, RDS. Candidate must have experience with Management & Governance KMS, IAM, CloudFormation, CloudWatch, CloudTrail. Candidate must have experience with Analytics services as Glue, Athena, Crawler, Lake Formation, Redshift. Candidate must have experience with Solution delivery for data processing components in larger End to End projects. Desirable skillsets/ good to have: AWS Certified professional. Experience on Data Processing on Databricks and unity catalog. Ability to drive the projects technically with right first deliveries within schedule and budget. Ability to collaborate across teams to deliver complex systems and components and manage stakeholder s expectations well. Understands different project methodologies, project lifecycles, major phases, dependencies and milestones within a project, and the required documentation needs. Experienced with planning, estimating, organising, and working on multiple projects. This role will be based out of Pune. Purpose of the role To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. Accountabilities Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data. Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures. Development of processing and analysis algorithms fit for the intended data complexity and volumes. Collaboration with data scientist to build and deploy machine learning models. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.