Posted:2 hours ago|
Platform:
Work from Office
Full Time
Designation: Manager-Customer Success Business Assurance
Location: Bangalore (WFO- 6 Days working)- Mon to Sat
Key Responsibilities:
Client Relationship Management:
o Serve as theprimary point of contact for key accounts.
o Build and nurturestrong, long-lasting relationships with clients.
o Understand clientneeds and align company services to meet those needs.
Service Delivery Oversight:
o Ensure seamlessdelivery of services in line with client expectations.
o Monitor serviceperformance metrics and ensure SLA compliance.
o Proactivelyaddress service issues or concerns.
Account Growth & Retention:
o Identifyopportunities for upselling and cross-selling.
o Collaborate withthe sales team to support business development strategies.
o Develop accountplans to drive customer satisfaction and loyalty.
Internal Coordination:
o Work withoperations, technical, and product teams to ensure service excellence.
o Coordinate clientfeedback with internal teams to drive service improvements.
Reporting & Analytics:
o Provide regularreports on account status, service performance, and client feedback.
o Analyze trends toanticipate potential issues or opportunities.
Skills and Experience:
Min 8 years ofexperience.
The candidateshould be self-motivated, goal-orientated professional with a proven track
record into Field Service operations andservices to the big corporates and service industry.
Proficient inMicrosoft Excel.
Conflictresolution.
Cross-functionalteam collaboration.
Presentation andreporting skills.
Have theflexibility and availability to travel (approx. 50% of time).
Innoviti Technologies Pvt Limited
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