Manager Customer Success

About Sirion

AI–native Contract Lifecyle Management (CLM) platform

www.sirion.ai

Power the Future of AI & Why This Role Matters

Manager – Customer Success

How You’ll Make an Impact

• Act

  as the primary point of contact for clients, fostering deep relationships and ensuring high levels of satisfaction and loyalty.

• Drive

  AI-powered adoption strategies that enhance product stickiness, deliver measurable value, and cultivate customer advocates.

• Lead

  onboarding, implementation, and operational success of AI-enabled solutions for new and existing customers, ensuring seamless delivery.

• Develop

  detailed project plans, define methodologies, allocate resources, and manage execution to ensure on-time delivery.

• Establish

  strong partnerships with client stakeholders to align on requirements, AI-driven outcomes, and evolving priorities.

• Proactively Identify

  risks to customer health, create mitigation plans, and execute retention strategies.

• Conduct

  governance reviews and regular business cadences to track progress, mitigate risks, and ensure alignment on AI adoption goals.

• Collaborate

  cross-functionally with Sales, Product, Marketing, and Support teams to ensure customer insights shape AI product innovation.

• Spot & Capture

  cross-sell and upsell opportunities to drive revenue growth across your portfolio.

• Oversee

  multiple client accounts, balancing priorities while delivering consistent, high-quality engagement and outcomes.

Skills & Experience You Bring to the Table

• Experience

  : 8+ years in Customer Success, Account Management, or related roles, with a proven track record of managing large enterprise portfolios and driving adoption.

• Education

  : Bachelor’s degree in Business, Management, or a related field (MBA or relevant certifications preferred).

• Core Competencies

  :
• Strong account management and relationship-building skills.
• Proven ability to identify and execute upsell/cross-sell strategies.
• Experience leading onboarding, implementation, and AI-powered product adoption initiatives.
• Project management expertise, including risk, schedule, and budget control.
• Excellent communication and stakeholder engagement skills across business and technical teams.
• Proficiency in CRM tools and project management software.

• Preferred

  : Experience with CLM or large-scale SaaS products leveraging AI.

• Excellent

  written and verbal communication, with the ability to bridge business and technical teams.

• Proven

  teamwork skills in fast-paced, multi-stakeholder environments.

• High Level

  of organization and prioritization with a focus on quality outcomes.

Commitment to Diversity and Inclusion

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.

Excited about this opportunity?

Career at Sirion