Customer Relationship Manager

Industry & Sector: AI-powered enterprise software and B2B SaaS technology delivering customer-facing solutions that drive adoption, retention and revenue growth across enterprise accounts. This role is on-site in India and sits at the intersection of account management, post-sales customer success, and product adoption.

We are hiring an experienced Customer Relationship / Success leader to own lifecycle outcomes for strategic customers. You will be the primary customer advocate driving onboarding, adoption, renewals, expansion, and long-term satisfaction while partnering closely with Sales, Product, and Engineering teams to remove blockers and create value.

• Own a portfolio of enterprise and mid-market accounts as the single point of contact for relationship management and post-sales success.


• Drive onboarding and product adoption plans: create playbooks, deliver training, and run milestone-based rollout programs that accelerate time-to-value.


• Manage renewal and expansion motions identify upsell/cross-sell opportunities, build business cases, and collaborate with Sales to close expansion deals.


• Monitor customer health using quantitative and qualitative signals; proactively address churn risks with remediation plans and executive escalation when needed.


• Coordinate cross-functional resolution of technical issues with Product and Engineering, and translate customer feedback into prioritized product improvements.


• Design and maintain reporting dashboards, SLA tracking, and playbooks to standardize processes and scale customer success best practices.

Must-Have (skills & tools)

• Salesforce


• HubSpot


• Zoho CRM


• Account management


• Customer onboarding


• Renewal management

Preferred (skills & tools)

• Power BI


• SQL


• Product-led growth experience

• Bachelors degree in Business, Engineering, IT or related field preferred.


• Proven track record in customer success, account management, or relationship management within SaaS or enterprise software environments.


• Strong stakeholder management with experience working across Sales, Product, and Engineering teams.

• On-site, collaborative environment with direct customer engagement and rapid impact opportunities.


• Career growth through cross-functional exposure product, sales and technical leadership mentorship.


• Competitive compensation and performance-linked incentives tied to retention and expansion metrics.