1437 Service Excellence Jobs - Page 3

Supervise and guide housekeeping attendants to ensure high standards of cleanliness and efficiency. Conduct daily briefings, assign tasks, and monitor staff performance. Provide training and mentorship to team members on procedures, safety, and service excellence. Operational Management Inspect guest rooms and public areas to ensure cleanliness and maintece standards are met. Ensure timely completion of daily, weekly, and periodic cleaning schedules. Manage inventory of housekeeping supplies, linen, and equipment, and report shortages. Guest Experience Respond promptly to guest requests, complaints, and feedback regarding housekeeping. Ensure rooms are prepared to meet brand standards for ar...

We are looking for a skilled Front Office Supervisor to join our team in the hospitality industry. The ideal candidate will have 3-5 years of experience in front office operations and management, with excellent communication and leadership skills. Roles and Responsibility Supervise and coordinate front office staff activities to ensure efficient service delivery. Manage front desk operations, including handling customer inquiries and resolving issues. Develop and implement effective strategies to enhance customer satisfaction and loyalty. Collaborate with other departments to achieve business objectives and goals. Maintain high standards of quality and service excellence in all aspects of fr...

Role & responsibilities Manage Service & Operations of Flagship Branch. Review Branch Operations Reports and Control Reports. Responsible for updating regulatory display items for the branch. Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis. Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines. Track & close CRM for the Branch (virtual queries/complaint resolution & Leads assignment & closures) Co-ordination with Operating Agencies and Branches on day-to-day basis. Quality check for all Financial (FD RD Acc...

Role & responsibilities Manage Service & Operations of Flagship Branch. Review Branch Operations Reports and Control Reports. Responsible for updating regulatory display items for the branch. Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis. Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines. Track & close CRM for the Branch (virtual queries/complaint resolution & Leads assignment & closures) Co-ordination with Operating Agencies and Branches on day-to-day basis. Quality check for all Financial (FD RD Acc...

Their primary focus will be to ensure that their team delivers exceptional service, fulfilling the needs and expectations of affluent clients. They will guide their team in offering personalized banking solutions, ensuring client satisfaction, and achieving KPI metrics. Their role will also involve mentoring and developing the team, ensuring adherence to compliance standards, and driving strategic initiatives to enhance the overall client experience Role & Responsibilities: Strategy and Planning Use Program & Channel enablers for: Seamless onboarding of NTB clients through Welcome calling and Channel activation Migrate mapped customers to self-help channels for seamless transactions Increase...

Greetings, We are seeking a Service Excellence Head for one of the renowned hospital based in Gachibowli-Hyderabad, Post : Service Excellence Manager Work Experience: 2+ Years (from Aviation/Hospitality Industry) Qualification : MBA/MHA Or relevant Remunerations : Best as per industry standard Key Responsibilities: Manage the daily operations of the hospitals physical facilities, including maintenance, security, housekeeping, and utilities. Develop and implement preventive maintenance programs and ensure timely repairs. Ensure compliance with health, safety, environmental, and building regulations. Oversee facility-related budgets, contracts, and vendor relationships. Coordinate with clinica...

We are looking for a dynamic and results-driven Deputy Branch Manager to lead and support the branch s sales and service teams The role involves driving business growth through CASA, third-party products, and asset sales, while ensuring high levels of customer engagement and retention The ideal candidate will possess strong leadership skills, a blend of sales and service orientation, and the ability to motivate and manage front-office staff effectively Lead a team of Relationship Managers and Senior Branch Relationship Managers Drive sales of CASA, third-party products (TPP), and asset products through the team Ensure consistent customer coverage, engagement, and retention Monitor and enhanc...

We are seeking a strategic and performance-driven Area Manager to lead branch banking operations across a designated area This role involves driving business growth, enhancing service quality, and ensuring compliance across branches The Area Manager will be responsible for mentoring branch teams, managing productivity, and delivering customer-centric solutions across retail liabilities, assets, and third-party products Achieve business objectives for the area, meeting value, volume, and channel productivity targets Drive revenue generation through sales of CASA, assets, TFX, and third-party products (eg, insurance)Lead and mentor Branch Managers, Operations Teams, and Sales Teams Enhance dep...

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication The role demands strong customer orientation, high energy, and a consultative...

Fusion CX is looking for Team Leader to join our dynamic team and embark on a rewarding career journey Leading and motivating a team to achieve performance targets Providing guidance, support, and coaching to team members Developing and implementing strategies to improve team performance and productivity Monitoring team progress and providing feedback to team members Managing and resolving conflicts within the team Collaborating with other departments to ensure seamless integration and collaboration Ensuring compliance with company policies and procedures Developing and maintaining positive relationships with stakeholders, including customers, clients, and vendors Evaluating team performance...

We are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals The ideal candidate should have a blend of service and sales orientation with experience in ficial services or banking Handle customer service tasks including account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and investment produ...

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication The role demands strong customer orientation, high energy, and a consultative...

We are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch This role involves servicing walk-in customers, generating leads, cross-selling ficial products, and ensuring strict compliance with regulatory and audit requirements The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination Service walk-in customers across all segments with professionalism and efficiency Generate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and GoldEnsure regulatory and procedural compliance across all branch o...

Experienced Delivery / Engineering Manager with Data Engineering & (or) Cloud Native solutions background - (Agnostic on programming stack) - Background of Executing multi year technology road map, balancing between short term vs mid to long term tech & business strategy - Exposure to Stakeholder management roles, negotiating conflicts & influencing stakeholders - Experienced in managing large teams, creating a high-performance culture, nurture junior talent & promote an innovation in engineering practices Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consultat...

We are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in ficial services or banking. Handle customer service tasks including account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment ...

We are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, cross-selling ficial products, and ensuring strict compliance with regulatory and audit requirements. The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination. Service walk-in customers across all segments with professionalism and efficiencyGenerate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and GoldEnsure regulatory and procedural compliance across all branch...

Responsibility: Staff management and training Inventory control Sales and profit maximization Customer service excellence Implementing store policies and procedures Qualification: High school diploma or equivalent; additional education or training in retail, sales, or related fields is a plus. Previous retail or customer service experience preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks.

Role Summary Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget ass...

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school d...

Embark on a transformative journey as a Fraud Operations Team Manager at Barclays, where youll play a pivotal role in shaping the future. In this role, youll be responsible in managing a team of Fraud Operations. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Experience into Banking, People Management, Fraud Ops/ KYC is preferred. Well versed with MS Office/ Excel. Candidate must have brief experience into team handling. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, busi...

Step into the role of Controls Analyst at Barclays, where youll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. You may be assessed on key critical skills relevant for success in role such as: Excellent written and verbal communication skills Investment Banking experience (within Operations preferable). Previous experience with Risk and Control understanding. Understanding of Operational Resilience. Proven Stakeholder Management experience Intermediate/Advanced Experience with Microsoft Excel, comfort managing large data sets and data modelling functions ...

Join us as an "Operational Change Manager" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. To be successful as an "Operational Change Manager", you should have experience with: Proven experience in driving Operational and Organizational Change, with solid knowledge of change management frameworks and delivery approaches. Strong critical thinking and problem-solving skills, with the ability to assess risks, identify gaps, and propose effective, sustainable solutions. Excellent relationship-building, stakeholder ...

Step into the role of CDD Senior Analyst at Barclays, where youll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. You may be assessed on key critical skills relevant for success in role such as: Candidate should have prior experience of working within an operations environment in Banking, Insurance, or any other Financial sector. Experience in Private, Retail, Corporate, or Investment Banking is preferred. Preferably, candidates should have relevant experience in CLM Operations processes such as client onboarding, periodic reviews, trigger events, and tra...