IHG Hotels & Resorts logo

Housekeeping Team Leader

5 - 6 years

2 Lacs

bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

housekeeping supervisor operations management compliance guest satisfaction service excellence maintenance engineering inventory management team supervision housekeeping staff

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise and guide housekeeping attendants to ensure high standards of cleanliness and efficiency.
Conduct daily briefings, assign tasks, and monitor staff performance.
Provide training and mentorship to team members on procedures, safety, and service excellence.

Operational Management

Inspect guest rooms and public areas to ensure cleanliness and maintece standards are met.
Ensure timely completion of daily, weekly, and periodic cleaning schedules.
Manage inventory of housekeeping supplies, linen, and equipment, and report shortages.

Guest Experience

Respond promptly to guest requests, complaints, and feedback regarding housekeeping.
Ensure rooms are prepared to meet brand standards for arrivals and VIP guests.
Maintain high standards of hygiene, presentation, and guest satisfaction.

Compliance & Safety

Ensure housekeeping staff follow safety, health, and hygiene protocols.
Report maintece issues and coordinate with the engineering/maintece team.
Enforce compliance with hotel policies and brand standards.

Reporting & Documentation

Maintain records of cleaning schedules, staff attendance, and supply usage.
Prepare shift or daily reports for the Executive Housekeeper/Housekeeping Manager.
Assist in audits and inspections as required.

Qualifications & Skills:

Previous experience in housekeeping in branded hotels preferred.
Leadership skills with the ability to supervise and motivate a team.
Good communication and organizational skills.
Knowledge of cleaning procedures, equipment, and safety standards.

Key Competencies:

Guest-focused and proactive approach.
Attention to detail and quality.
Ability to handle multiple tasks efficiently.
Teamwork, reliability, and professionalism.

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