Extensive expertise in housekeeping Ops, asset preventive maintenance, SOP formulation, inventory management, IDS software, guest complaint resolution, guest interaction, maintaining superior room standards, laundry Ops, and staff training. JD: The Housekeeping Manager is responsible for overseeing the housekeeping operations and ensuring the cleanliness, orderliness, and attractiveness of the establishment. This role involves managing a team of housekeepers, ensuring adherence to health and safety standards, and providing excellent guest service. Key Responsibilities: Operational Management: Supervise and inspect the cleaning and servicing of guest rooms and public areas. Develop and implement housekeeping policies and procedures. Ensure all housekeeping activities are conducted in accordance with established standards and health regulations. Monitor inventory levels of cleaning supplies and linens and place orders as needed. Manage laundry services to ensure efficient processing and distribution of linens and uniforms. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met. Team Management: Recruit, train, and supervise housekeeping staff. Schedule staff shifts and ensure adequate staffing levels to meet operational needs. Conduct performance evaluations and provide feedback and coaching to staff. Foster a positive and productive work environment. Guest Service: Respond promptly to guest requests and complaints regarding housekeeping services. Ensure guest satisfaction by maintaining high-quality standards of cleanliness and service. Collaborate with other departments to meet guest needs and enhance overall guest experience. Budget and Cost Control: Develop and manage the housekeeping budget. Monitor expenses and implement cost-saving measures without compromising service quality. Analyze financial reports and identify areas for improvement. Health and Safety: Ensure compliance with health and safety regulations and hotel policies. Train staff on proper use of cleaning chemicals and equipment. Conduct regular safety audits and address any identified hazards. Education - Bachelor Degree in Hospitality / Hotel Sector
Upperdeck Resort is looking for Housekeeping Team Leader to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as needed, maintain adequate stock levels, and ensure cost-effective use of resources Scheduling and Coordination: Develop work schedules, assign tasks, and coordinate staffing levels to ensure efficient and timely completion of housekeeping duties Adjust schedules as needed to accommodate fluctuations in occupancy and special events Guest Satisfaction: Respond promptly to guest requests, complaints, and feedback related to housekeeping services Take appropriate action to address concerns and ensure guest satisfaction Budget Management: Assist in the development of the housekeeping budget and manage expenses within established guidelines Identify cost-saving opportunities and implement measures to optimize operational efficiency Training and Development: Provide ongoing training and development opportunities for housekeeping staff to enhance their skills and knowledge Keep abreast of industry trends and best practices in housekeeping management Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations Implement and enforce safety protocols and procedures to minimize risks and prevent accidents or injuries Collaboration: Liaise with other departments, such as front desk, maintenance, and catering, to coordinate housekeeping activities and support overall operations Foster a spirit of teamwork and cooperation across departments
Upperdeck Resort is looking for Assistant Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment. Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role.
Upperdeck Resort is looking for Sr. Captain to join our dynamic team and embark on a rewarding career journey Senior Captain is responsible for various tasks including planning, execution, and management of related duties They should possess relevant skills and experience to excel in this role Duties include teamwork, problem-solving, and achieving organizational goals Candidates must have strong communication and technical abilities Responsibilities include project management, strategy execution, and performance optimization
Upperdeck Resort is looking for Housekeeping Manager to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as needed, maintain adequate stock levels, and ensure cost-effective use of resources Scheduling and Coordination: Develop work schedules, assign tasks, and coordinate staffing levels to ensure efficient and timely completion of housekeeping duties Adjust schedules as needed to accommodate fluctuations in occupancy and special events Guest Satisfaction: Respond promptly to guest requests, complaints, and feedback related to housekeeping services Take appropriate action to address concerns and ensure guest satisfaction Budget Management: Assist in the development of the housekeeping budget and manage expenses within established guidelines Identify cost-saving opportunities and implement measures to optimize operational efficiency Training and Development: Provide ongoing training and development opportunities for housekeeping staff to enhance their skills and knowledge Keep abreast of industry trends and best practices in housekeeping management Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations Implement and enforce safety protocols and procedures to minimize risks and prevent accidents or injuries Collaboration: Liaise with other departments, such as front desk, maintenance, and catering, to coordinate housekeeping activities and support overall operations Foster a spirit of teamwork and cooperation across departments
Upperdeck Resort is looking for Housekeeping Executive to join our dynamic team and embark on a rewarding career journey Manage and supervise the housekeeping operations in a hotel, resort, or other hospitality establishment Ensure that all rooms and public areas are cleaned to the highest standards and that housekeeping staff follow established procedures and guidelines Order and maintain adequate supplies and equipment, including cleaning chemicals, linens, and laundry supplies Train and evaluate staff to ensure that they have the necessary skills and knowledge to perform their duties effectively Develop and implement procedures and guidelines to improve efficiency and effectiveness of housekeeping operations Monitor and maintain safety and security procedures, including the use of cleaning chemicals and equipment Conduct regular inspections of rooms and public areas to ensure they are clean and well-maintained
Role Summary: You will be responsible for corporate sales development, managing promotional activities including press ads, email marketing, website content, and devising value drivers such as leisure packages and loyalty programs—all with the goal of increasing the resort's revenues. This is a full-time, on-site role based in Mumbai. Key Responsibilities: · Lead corporate sales efforts, targeting organizations for resort rooms, meeting spaces, and events (conferences, seminars, weddings, product launches). · Develop and execute integrated sales and marketing plans to expand client base and enhance bookings. · Manage press advertising, digital/email campaigns, and website content updates. · Build and nurture strong relationships with clients, wedding planners, and event coordinators. · Analyze sales data and market trends to inform strategies and achieve monthly targets. · Coordinate promotional events and represent the resort at functions to generate new business leads. · Utilize social media platforms (especially Instagram and Facebook) to boost engagement and visibility. · Prepare and present sales performance reports.
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