What is the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant / Front Office Manager, you’ll support the delivery of that experience by assisting in managing all aspects of the front office — including guest registration, business center, concierge services, telephone, and reservations. You’ll create a warm atmosphere that helps our guests feel at home, while supporting your team in delivering exceptional service. Your Day to Day at Holiday Inn Express At Holiday Inn Express, we offer travel that’s simple and smart . From effortless check-ins to comfortable rooms with all the essentials, our focus is on helping our guests be more than ready — so we need to be too. People Support daily staffing needs, assign duties, and assist in setting team performance and development goals. Provide coaching and regular feedback to enhance team effectiveness. Ensure all team members are trained in service standards, safety regulations, and hotel systems. Promote a positive team culture aligned with IHG’s True Hospitality values. Guest Experience Ensure the front office delivers great service and professional attention. Personally engage with guests during peak times to ensure satisfaction. Manage and resolve guest complaints effectively. Conduct routine inspections of the front office and lobby/public areas to maintain quality and cleanliness. Financial Assist in budget preparation and help monitor expenses, labor costs, and occupancy targets. Support inventory and rate management strategies. Oversee night audit tasks in absence of Front Office Manager. Help implement upselling initiatives at the front desk to improve ADR and RevPAR. What We Need From You Bachelor’s degree / higher education qualification in Hotel Management or related field. Minimum 3 years of front office/guest services experience, including at least 1 year in a supervisory/managerial role. Fluency in English is essential; additional language skills are a plus. Experience in using property management systems (PMS) preferred. How Do I Deliver This? We live IHG’s promise of True Hospitality every day: True Attitude: Be genuinely caring and seek to make a difference. True Confidence: Know your role and build trust with guests. True Listening: Understand guest needs by paying attention to what they say (and don’t say). True Responsiveness: Deliver what guests need quickly and thoughtfully. What We Offer Competitive salary and benefits. Global room discounts at IHG hotels. Learning and development opportunities across the IHG network. A supportive and inclusive team culture. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Key Responsibilities ?? Room & Public Area Cleanliness Clean and service guest rooms, bathrooms, and public areas according to IHG brand standards. Replenish room amenities (towels, toiletries, tea/coffee, etc.) and ensure rooms are guest-ready. Ensure all cleaning supplies and equipment are used correctly and safely. Report any maintenance issues or lost/found items immediately. ?? Guest Service & Support Greet guests politely when encountered in rooms or hallways. Respond promptly and courteously to guest requests (e.g., extra linen, toiletries, room servicing). Respect guest privacy at all times and adhere to “Do Not Disturb” protocols. Provide clear, simple directions or assistance when needed. ️ Brand, Safety & Sustainability Follow all health and safety protocols, including use of PPE and chemical handling. Contribute to the hotel’s sustainability goals by minimizing water and chemical waste. Uphold IHG cleanliness standards, especially IHG Clean Promise protocols. Use housekeeping systems (manual/digital) to mark task completion or report issues. Qualifications & Skills High school diploma or equivalent preferred. Prior housekeeping or cleaning experience is an advantage but not mandatory. Ability to work with minimum supervision and follow instructions. Physically fit and able to lift, bend, and be on feet for extended hours. Basic English communication skills. Core Competencies Competency Description Attention to Detail Delivers spotless, well-prepared rooms consistently. Efficiency Works with speed and care to meet room turnaround times. Respect & Teamwork Maintains respectful behavior with guests and colleagues. Adaptability Adjusts quickly to guest requests and business needs. Ownership Takes responsibility for cleanliness and guest satisfaction. What We Offer Competitive wages and duty meals. IHG hotel discounts and benefits. Uniform and laundry service. On-the-job training and career growth opportunities. Inclusive, supportive workplace culture with a focus on True Hospitality . Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

What’s on the menu for your next career move? As our new Director of Food and Beverage you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage. A little taste of your day-to-day: Every day is different, but you’ll mostly be: Directing, coaching, and developing a team of committed hospitality professionals Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them Managing food and beverage standards to deliver against our commitment to responsible business practices Working closely with the finance team to set, monitor and refine budgets and drive revenue Multitasking to oversee multiple food and beverage outlets, kitchens, banquet, and convention facilities – as well as a number of managers and supervisors What We need from you: Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field 4+ years’ related experience, including management experience Must speak local language Must obtain certifications or permits as required by local governmental agencies. What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

?? Key Responsibilities: Ensure completion of daily IT checklist and backups Resolve technical and application issues or escalate appropriately Coordinate with vendors, MSP, and internal teams for network and hardware performance Maintain hotel systems including firewall, switches, and user ID management Support guest Wi-Fi feedback improvement and CSA documentation Train and guide local IT resources Maintain IT asset inventory and follow up on AMC/ILL bill payments Suggest improvements to boost team efficiency ?? Requirements: Diploma or certification in Computer Science/IT Minimum 1 year of experience in IT support or computer setup Good knowledge of networks, operating systems, and PCI DSS standards Strong analytical, troubleshooting, and communication skills Able to work under pressure and multitask effectively ?? About You: You’re a proactive team player with a “True Hospitality” mindset—confident, caring, a great listener, and responsive to both guest and internal needs. ?? What We Offer: Competitive salary and benefits Global IHG team culture and learning opportunities Discounts on rooms and F&B at IHG hotels worldwide ?? Apply now and be part of IHG's commitment to simple, smart travel and exceptional service. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Sure! Here's a professional Job Description for a Cluster Reservation Executive at IHG – Holiday Inn Express , tailored to reflect the IHG brand standards and Holiday Inn Express's service style: Job Title: Cluster Reservation Executive Department: Reservations Location: Cluster Role (Multiple Holiday Inn Express Properties) Reports To: Cluster Revenue Manager / Reservations Manager Brand: IHG – Holiday Inn Express Job Purpose: To efficiently manage the reservations function across multiple Holiday Inn Express hotels in the cluster, ensuring maximum revenue generation, seamless guest booking experience, and accurate data entry while adhering to IHG’s brand standards and reservation SOPs. Key Responsibilities: Reservation Management: Handle individual, group, and corporate reservations across the assigned cluster of hotels. Respond promptly to guest and client enquiries via phone, email, and third-party platforms. Ensure accurate recording of all reservation details in the OASIS (Opera/Concerto). Monitor daily reservations and ensure availability is optimized based on forecast and occupancy levels. Coordinate with sales, front office, and revenue teams to manage room inventory. Revenue & Rate Optimization: Support revenue management by upselling premium room categories and promoting value-added packages. Ensure rate parity across all booking channels (IHG.com, OTAs, GDS, etc.). Follow IHG’s Best Price Guarantee guidelines and rate setup procedures. Assist in implementing promotions and packages under direction from the Revenue Manager. Customer Experience: Deliver exceptional guest service in line with Holiday Inn Express's brand values – Smart, Simple, Spot On . Manage guest preferences, loyalty member recognition, and special requests. Handle complaints or booking issues proactively and escalate when necessary. Reporting & Compliance: Maintain accurate records of bookings, cancellations, and no-shows. Prepare daily/weekly/monthly reservation reports and communicate key trends. Ensure adherence to IHG data privacy policies and GDPR requirements. Key Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Knowledge of OASIS , Concerto, and reservation portals (IHG Merlin, OTAs) Understanding of revenue management principles Attention to detail with a focus on accuracy Customer-centric mindset Qualification & Experience: Minimum 1–3 years of experience in a hotel reservation or front office role (preferably in a cluster setup) Prior experience in an IHG property or with Holiday Inn Express brand is an advantage Bachelor's degree in Hotel Management or related field preferred What We Offer: 5-day working week Duty meals provided Access to IHG Learning & Development tools Opportunity to grow within IHG’s global network IHG employee benefits & discount programs Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Purpose: To oversee the smooth functioning of hotel operations during shifts, ensuring guests receive exceptional service, and that safety, security, and brand standards are maintained. Acts as the manager-on-duty (MOD) in the absence of senior management and is the primary point of contact for guest concerns. Key Responsibilities: Guest Experience: Ensure a seamless check-in/check-out process and resolve guest complaints with empathy and professionalism. Actively engage with guests to gather feedback and enhance service delivery. Handle VIP and loyalty guest arrivals, special requests, and service recovery. Operational Supervision: Supervise all operational departments (Front Office, Housekeeping, F&B, Security, Engineering) during the shift. Conduct regular property walks to monitor cleanliness, safety, and adherence to brand standards. Ensure smooth coordination between departments for special events, group arrivals, or emergencies. Crisis Management & Safety: Act as the primary contact in case of emergencies (fire, medical, power outage, etc.). Ensure that safety and security protocols are followed at all times. Prepare incident and shift handover reports with full details of occurrences during the shift. Team Leadership: Motivate and guide team members to deliver "Simple, Smart Travel" aligned with the Holiday Inn Express promise. Train and mentor front-line staff to handle guest issues independently and with confidence. Monitor colleague grooming, attendance, and performance during the shift. Revenue & Cash Handling: Monitor overbooking situations and manage room inventory in coordination with the Reservations/Revenue team. Authorize rebates, discounts, and complimentary services as per company policy. Oversee cash handling, billing issues, and ensure accurate end-of-day reconciliation. Key Skills & Competencies: Strong decision-making and problem-solving abilities Excellent communication and interpersonal skills Calm and composed in high-pressure situations Knowledge of front office systems (Opera, Concerto), PMS, and emergency protocols Leadership presence with hands-on management approach Qualification & Experience: Bachelor’s degree/diploma in Hotel Management or related field Minimum 2–4 years in front office operations; at least 1 year in a supervisory or shift in-charge role Prior experience with IHG or Holiday Inn Express is a plus Familiarity with IHG Way of Clean, guest safety protocols, and IHG brand standards What We Offer: 5-day working week Duty meals IHG Learning & Development programs IHG employee room discount benefits worldwide Fast-track career opportunities within the IHG network Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Key Responsibilities: Guest Experience Greet and assist guests with check-in/check-out in a professional and friendly manner. Resolve guest concerns and complaints efficiently, ensuring timely service recovery. Ensure IHG One Rewards recognition and personalized service for all loyalty members. Conduct lobby presence and guest interaction during busy hours. Team Leadership Supervise front office associates and allocate tasks during shifts. Provide on-the-job training and mentor new team members. Monitor grooming, punctuality, and performance of the team. Ensure all team members follow brand SOPs and safety procedures. Operations & Coordination Handle cash, billing, and night audit support when required. Coordinate with housekeeping, engineering, and reservations for smooth operations. Oversee shift handovers and prepare daily shift reports. Manage overbooking situations in collaboration with the Reservations team. System & Compliance Use and update property management systems (Opera/Concerto) accurately. Ensure proper data entry, room status, and payment handling. Support internal audits, lost & found procedures, and guest privacy policies. Key Skills & Competencies: Excellent communication and guest handling skills Team leadership and conflict resolution ability Proficiency in Oasis systems (Opera/Concerto preferred) High level of integrity, attention to detail, and problem-solving skills Familiarity with IHG brand service standards and loyalty program Qualification & Experience: Minimum 2–3 years of front office experience in a branded hotel 1 year experience in a supervisory/front desk shift leader role preferred Diploma or degree in Hotel Management IHG experience or knowledge of Holiday Inn Express brand is an advantage What We Offer: 8 week off in a Month Duty meals IHG career development and learning programs Global hotel discounts with IHG employee room benefit Opportunities to grow with one of the world’s largest hotel groups Be part of a brand that’s ready for what’s next – join Holiday Inn Express and help guests travel smart and stay simple! Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Purpose: To lead and supervise housekeeping attendants to maintain cleanliness, hygiene, and aesthetic standards in guest rooms and public areas. Ensure consistent delivery of the Holiday Inn Express brand promise – Simple, Smart Travel – by maintaining high levels of guest satisfaction through clean, well-maintained spaces. Key Responsibilities: Team Supervision: Allocate work to room attendants and public area attendants as per daily duty roster. Conduct briefing at the start of shifts and assign cleaning schedules. Inspect rooms and public areas after cleaning to ensure brand standards are met. Quality & Brand Standards: Ensure all guestrooms are cleaned and set up according to IHG cleanliness and brand standards. Perform random quality checks and ensure immediate corrective action on defects. Monitor deep-cleaning schedules and periodic tasks. Inventory & Supplies: Monitor usage and stock of cleaning supplies, linen, guest amenities, and housekeeping equipment. Report maintenance issues and coordinate with the engineering team for prompt resolution. Assist in monthly inventory of linen and cleaning materials. Training & Grooming: Train new team members on SOPs, safety guidelines, and proper usage of chemicals and tools. Ensure team members are well-groomed and in uniform during duty hours. Promote teamwork and support a positive working environment. Guest Interaction: Respond to guest requests for extra linen, amenities, or urgent room cleaning. Assist with handling guest complaints and ensure quick service recovery. Coordinate with Front Office for VIP arrivals, early check-ins, and late check-outs. Key Skills & Competencies: Good communication and people management skills Eye for detail and passion for cleanliness Strong organizational and time management abilities Basic understanding of housekeeping equipment and chemicals Positive attitude and leadership by example Qualification & Experience: Minimum 1–3 years of experience in housekeeping operations in a branded hotel Prior experience as a room attendant with demonstrated leadership capabilities Hotel management diploma or housekeeping certification preferred Knowledge of IHG’s Way of Clean and Holiday Inn Express brand standards is a plus What We Offer: 8 week off in a month Duty meals Uniform and laundry services Access to IHG’s learning & career growth programs IHG worldwide employee discount benefits Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Are you passionate about building relationships and driving revenue? Join us at Holiday Inn Express , where you’ll be part of a global IHG brand that delivers Simple, Smart Travel . As a Sales Executive , you’ll play a vital role in identifying business opportunities, nurturing client relationships, and driving sales for corporate, group, and long-stay segments. Key Responsibilities: Identify and pursue new business opportunities through cold calling, site visits, and networking. Develop and maintain strong relationships with existing clients and key accounts. Prepare proposals, negotiate contracts, and close deals in line with hotel and IHG policies. Promote the hotel’s rooms, MICE (Meetings, Incentives, Conferences, and Exhibitions), and long-stay packages. Collaborate with the Revenue and Front Office teams to maximize yield and occupancy. Conduct regular competitor analysis and market research to identify trends and opportunities. Represent the hotel at industry events, sales blitzes, and client meetings. Update client interactions and bookings in IHG CRM tools (e.g., Osasis, Opera Sales & Catering). Achieve monthly sales targets and submit performance reports to the Sales Manager. Key Skills & Competencies: Strong communication, negotiation, and presentation skills Goal-oriented with a proactive approach to sales Ability to build rapport and long-term client relationships Knowledge of local market and hotel industry trends Proficient in MS Office and CRM tools (Opera/Delphi preferred) Qualifications & Experience: Bachelor’s degree in Business, Hospitality, or related field 1–3 years of hotel sales experience preferred (experience in Holiday Inn Express or IHG brand is a plus) Freshers with strong communication and passion for sales may also apply What We Offer: 5-day working week Competitive salary & incentives IHG career growth and training programs Employee benefits including worldwide hotel discounts Duty meals, travel allowance, and other perks Join us and be part of the IHG family – where your passion drives success. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Key Responsibilities: Guest Service & Experience: Greet guests with a warm, professional welcome at the reception. Perform check-ins/check-outs efficiently using PMS (Opera/Concerto). Manage guest inquiries, feedback, and complaints with courtesy and timely resolution. Recognize IHG One Rewards members and provide personalized service as per tier benefits. Reservation & Communication: Confirm guest reservations, room availability, and coordinate room allocations. Liaise with housekeeping and engineering teams for smooth room readiness and maintenance. Answer phones, respond to emails, and assist with wake-up calls, transfers, and local information. Financial & System Handling: Handle billing, payments, foreign exchange, and credit authorizations. Maintain cash float and balance shift transactions accurately. Follow all audit and data security procedures as per IHG policies. Brand Standards & Compliance: Adhere to Holiday Inn Express standard operating procedures and grooming guidelines. Uphold IHG's True Hospitality Promise through genuine interactions and positive behavior. Ensure compliance with safety, security, and hygiene protocols. Key Skills & Competencies: Excellent verbal communication and guest-facing skills Strong sense of responsibility and ownership Ability to handle stressful situations calmly and professionally Basic computer proficiency and experience with hotel software (Opera/Concerto preferred) Flexible with shifts, including weekends and holidays Qualification & Experience: Graduate or diploma in Hotel Management / Hospitality preferred 0–2 years of experience in front office or customer service roles Freshers with strong communication skills are welcome Knowledge of IHG systems and loyalty programs is a plus What We Offer: 8 week of In month Duty meals and uniform with laundry services IHG Learning & Development programs and global certifications Worldwide hotel discounts through the IHG Employee Room Benefit Program Opportunities to grow your career within IHG's global network Join Holiday Inn Express and be part of a global brand that’s always ready. Deliver Smart. Simple. Spot On. Service every day. Apply now and bring True Hospitality to life. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

?? Key Responsibilities: Ensure completion of daily IT checklist and backups Resolve technical and application issues or escalate appropriately Coordinate with vendors, MSP, and internal teams for network and hardware performance Maintain hotel systems including firewall, switches, and user ID management Support guest Wi-Fi feedback improvement and CSA documentation Train and guide local IT resources Maintain IT asset inventory and follow up on AMC/ILL bill payments Suggest improvements to boost team efficiency ?? Requirements: Diploma or certification in Computer Science/IT Minimum 1 year of experience in IT support or computer setup Good knowledge of networks, operating systems, and PCI DSS standards Strong analytical, troubleshooting, and communication skills Able to work under pressure and multitask effectively ?? About You: You’re a proactive team player with a “True Hospitality” mindset—confident, caring, a great listener, and responsive to both guest and internal needs. ?? What We Offer: Competitive salary and benefits Global IHG team culture and learning opportunities Discounts on rooms and F&B at IHG hotels worldwide ?? Apply now and be part of IHG's commitment to simple, smart travel and exceptional service. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Sure! Here's a professional Job Description for a Cluster Reservation Executive at IHG – Holiday Inn Express , tailored to reflect the IHG brand standards and Holiday Inn Express's service style: Job Title: Cluster Reservation Executive Department: Reservations Location: Cluster Role (Multiple Holiday Inn Express Properties) Reports To: Cluster Revenue Manager / Reservations Manager Brand: IHG – Holiday Inn Express Job Purpose: To efficiently manage the reservations function across multiple Holiday Inn Express hotels in the cluster, ensuring maximum revenue generation, seamless guest booking experience, and accurate data entry while adhering to IHG’s brand standards and reservation SOPs. Key Responsibilities: Reservation Management: Handle individual, group, and corporate reservations across the assigned cluster of hotels. Respond promptly to guest and client enquiries via phone, email, and third-party platforms. Ensure accurate recording of all reservation details in the OASIS (Opera/Concerto). Monitor daily reservations and ensure availability is optimized based on forecast and occupancy levels. Coordinate with sales, front office, and revenue teams to manage room inventory. Revenue & Rate Optimization: Support revenue management by upselling premium room categories and promoting value-added packages. Ensure rate parity across all booking channels (IHG.com, OTAs, GDS, etc.). Follow IHG’s Best Price Guarantee guidelines and rate setup procedures. Assist in implementing promotions and packages under direction from the Revenue Manager. Customer Experience: Deliver exceptional guest service in line with Holiday Inn Express's brand values – Smart, Simple, Spot On . Manage guest preferences, loyalty member recognition, and special requests. Handle complaints or booking issues proactively and escalate when necessary. Reporting & Compliance: Maintain accurate records of bookings, cancellations, and no-shows. Prepare daily/weekly/monthly reservation reports and communicate key trends. Ensure adherence to IHG data privacy policies and GDPR requirements. Key Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Knowledge of OASIS , Concerto, and reservation portals (IHG Merlin, OTAs) Understanding of revenue management principles Attention to detail with a focus on accuracy Customer-centric mindset Qualification & Experience: Minimum 1–3 years of experience in a hotel reservation or front office role (preferably in a cluster setup) Prior experience in an IHG property or with Holiday Inn Express brand is an advantage Bachelor's degree in Hotel Management or related field preferred What We Offer: 5-day working week Duty meals provided Access to IHG Learning & Development tools Opportunity to grow within IHG’s global network IHG employee benefits & discount programs Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Here is the finalized Job Description for the Cluster Human Resources Executive / Assistant Manager (Cluster HR) based on the uploaded IHG Holiday Inn Express JD format: Job Title: Cluster Assistant HR Manager Department: Human Resources Reports To: Portfolio HR Director Location: Multiple Holiday Inn Express Properties (Cluster Role) Band Level: 06 Brand: IHG – Holiday Inn Express Job Purpose: Support and drive Human Resources functions for a cluster of Holiday Inn Express hotels, including recruitment, onboarding, employee engagement, compliance, training, performance management, and team culture aligned with IHG’s Winning Ways. Your Day-to-Day Responsibilities: Guest Experience Conduct service standards audits and share actionable feedback with HODs. Inspire teams to deliver exceptional guest experiences aligned with the IHG brand. Promote a culture of attentiveness and responsiveness to internal guests (employees). People Drive the IHG Winning Ways culture across hotel units. Lead employee onboarding and orientation processes. Maintain up-to-date and accurate employee records. Educate managers on HR practices and performance enhancement. Support team engagement initiatives including satisfaction surveys, R&R, and training. Ensure recruitment, joining, and exit processes comply with local laws and IHG standards. Financial Assist in preparing the HR departmental budget. Monitor headcount and cost control to ensure labor cost efficiency. Responsible Business Promote hotel involvement in the local community and CSR programs. Ensure statutory and labor law compliance (PF, ESI, Shops Act, etc.). Conduct annual compliance and HR self-audits. Investigate grievances and workplace issues with timely escalation when needed. Maintain reports on turnover, absenteeism, and exit trends. Accountabilities Acts as the sole HR representative for the cluster (may supervise property-level HR coordinators if any). Requires frequent travel to multiple units to ensure consistent HR support. Supports regional HR projects and directives from the HR Director / GM. How You Deliver True Hospitality: True Attitude : Care about people, show empathy, build genuine connections. True Confidence : Be skilled, dependable, and proactive in your role. True Listening : Understand needs beyond words—pay attention to details. True Responsiveness : Act promptly and effectively to all situations. What We Need From You: Minimum 3–4 years of relevant HR experience, preferably in hospitality. Degree or diploma in Human Resources or related field. Knowledge of Indian labor laws and statutory compliance is essential. Strong interpersonal, communication, and organization skills. Fluency in English; local language proficiency preferred. What We Offer: Competitive salary and benefits 5-day work week IHG Learning & Development programs Global hotel discounts under IHG Employee Room Benefit Career progression within IHG’s global network Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Key Responsibilities: 1. Onboarding & Induction Across Hotels Conduct and support new hire orientation programs across the cluster. Ensure timely completion of onboarding documents, brand introductions, and IHG compliance training in all properties. Create standard onboarding SOPs to ensure consistency across locations. 2. IHG MyLearning System Management Act as portfolio-level coordinator for MyLearning platform. Assign brand, safety, and compliance training and track completion percentages across properties. Generate training compliance dashboards and circulate weekly reports to HR and General Managers. 3. Training Planning & Execution Create and circulate annual training calendars for each hotel in consultation with HR and HODs. Plan monthly training themes aligned with brand standards and business priorities. Organize periodic refresher sessions, brand training (Winning Ways, HeartBeat), and skill-building workshops. 4. Departmental Training Coordination Monitor and support the execution of departmental training and on-the-job learning. Conduct Train-the-Trainer sessions for departmental trainers across hotels. Standardize and audit departmental training records, feedback, and effectiveness. 5. Brand Standards & Compliance Ensure training delivery meets IHG brand standards and contributes to audit readiness. Coordinate mandatory compliance training including Fire Life Safety, POSH, Code of Conduct, Food Safety, etc. Prepare documentation and support for IHG Quality Audits, HRBP reviews, and internal compliance checks. 6. Employee Development & Engagement Assist in the development of high-potential colleagues for future leadership roles. Plan and execute cluster-wide engagement activities such as L&D newsletters, knowledge contests, and trainer appreciation. Organize career development sessions, soft skills workshops, and performance improvement programs. Support drive IHG Corporate Responsibility initiatives at the hotel 7. Internships & Industrial Training Liaise with hospitality institutes and support the intern selection process for all properties. Create standardized training plans, conduct orientation, and monitor performance of interns. 8. Reporting & Documentation Maintain L&D dashboards and trackers for each hotel in the cluster. Prepare consolidated monthly L&D MIS reports and share with Portfolio HR Head and Cluster Leaders. Audit training records periodically to ensure uniformity and documentation quality. 9. Cross-property Coordination Conduct regular visits or virtual sessions with hotel teams to identify training needs. Support pre-opening or transitioning hotels in setting up L&D processes. Ensure knowledge sharing and best practice alignment across all hotels in the cluster. Qualifications: Bachelor’s degree or Diploma in Hotel Management. A Post-Graduation in Human Resource Management/ training is desirable Minimum 2–4 years of relevant L&D experience, preferably in a multi-property role or branded hotel group. Strong knowledge of training frameworks, adult learning principles, and digital learning tools. What we need from you: Excellent communication, facilitation, and presentation skills. Strong planning and organizational ability across multiple sites. Proficiency in MS Office and Learning Management Systems (preferably IHG MyLearning). Collaborative approach with a passion for people development. Cluster-based role with primary office at Gurgaon/ Hyderabad/Bengaluru. Frequent Travel to hotel sites required based on training schedules and audits. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At Holiday Inn Express, we’re all about travel that’s simple AND smart That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? Job overview : As HR Manager, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. Duties and responsibilities : People : Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey Educate and train managers on HR disciplines to foster productivity and enhance performance Welcome and conduct new team member orientation Oversee maintenance of accurate and up-to-date personnel files and records for all employees Ensure hotel or company hiring standards and applicable laws and regulations are followed Build great relations with outside contacts Financial : Help create the Human Resources department budget and control expenses Monitor staffing to manage costs Guest Experience : Develop creative ways to inspire and motivate team members to provide guests with a unique experience Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Responsible Business : Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community Ensure compliance with relevant employment laws, policies and procedures Conduct annual HR compliance/standards self-audit Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues Other ad-hoc duties – unexpected moments when we have to pull together to get a task done . Qualifications and Requirements : Bachelor’s degree / higher education qualification / equivalent 2 years’ related experience in Human Resources, or an equivalent combination of education and experience Some college courses in Human Resources, Employment Law or related field preferred. Must speak fluent English Other languages may be preferred . How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. What we offer : We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.