Cluster Assistant Human Resource Manager (HIEX Hyderabad)

Job Description

Here is the finalized Job Description for the Cluster Human Resources Executive / Assistant Manager (Cluster HR) based on the uploaded IHG Holiday Inn Express JD format: Job Title: Cluster Assistant HR Manager Department: Human Resources Reports To: Portfolio HR Director Location: Multiple Holiday Inn Express Properties (Cluster Role) Band Level: 06 Brand: IHG – Holiday Inn Express Job Purpose: Support and drive Human Resources functions for a cluster of Holiday Inn Express hotels, including recruitment, onboarding, employee engagement, compliance, training, performance management, and team culture aligned with IHG’s Winning Ways. Your Day-to-Day Responsibilities: Guest Experience Conduct service standards audits and share actionable feedback with HODs. Inspire teams to deliver exceptional guest experiences aligned with the IHG brand. Promote a culture of attentiveness and responsiveness to internal guests (employees). People Drive the IHG Winning Ways culture across hotel units. Lead employee onboarding and orientation processes. Maintain up-to-date and accurate employee records. Educate managers on HR practices and performance enhancement. Support team engagement initiatives including satisfaction surveys, R&R, and training. Ensure recruitment, joining, and exit processes comply with local laws and IHG standards. Financial Assist in preparing the HR departmental budget. Monitor headcount and cost control to ensure labor cost efficiency. Responsible Business Promote hotel involvement in the local community and CSR programs. Ensure statutory and labor law compliance (PF, ESI, Shops Act, etc.). Conduct annual compliance and HR self-audits. Investigate grievances and workplace issues with timely escalation when needed. Maintain reports on turnover, absenteeism, and exit trends. Accountabilities Acts as the sole HR representative for the cluster (may supervise property-level HR coordinators if any). Requires frequent travel to multiple units to ensure consistent HR support. Supports regional HR projects and directives from the HR Director / GM. How You Deliver True Hospitality: True Attitude : Care about people, show empathy, build genuine connections. True Confidence : Be skilled, dependable, and proactive in your role. True Listening : Understand needs beyond words—pay attention to details. True Responsiveness : Act promptly and effectively to all situations. What We Need From You: Minimum 3–4 years of relevant HR experience, preferably in hospitality. Degree or diploma in Human Resources or related field. Knowledge of Indian labor laws and statutory compliance is essential. Strong interpersonal, communication, and organization skills. Fluency in English; local language proficiency preferred. What We Offer: Competitive salary and benefits 5-day work week IHG Learning & Development programs Global hotel discounts under IHG Employee Room Benefit Career progression within IHG’s global network Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.