Front Office Team Leader (HIEX NOIDA)

Job Description

Key Responsibilities: Guest Experience Greet and assist guests with check-in/check-out in a professional and friendly manner. Resolve guest concerns and complaints efficiently, ensuring timely service recovery. Ensure IHG One Rewards recognition and personalized service for all loyalty members. Conduct lobby presence and guest interaction during busy hours. Team Leadership Supervise front office associates and allocate tasks during shifts. Provide on-the-job training and mentor new team members. Monitor grooming, punctuality, and performance of the team. Ensure all team members follow brand SOPs and safety procedures. Operations & Coordination Handle cash, billing, and night audit support when required. Coordinate with housekeeping, engineering, and reservations for smooth operations. Oversee shift handovers and prepare daily shift reports. Manage overbooking situations in collaboration with the Reservations team. System & Compliance Use and update property management systems (Opera/Concerto) accurately. Ensure proper data entry, room status, and payment handling. Support internal audits, lost & found procedures, and guest privacy policies. Key Skills & Competencies: Excellent communication and guest handling skills Team leadership and conflict resolution ability Proficiency in Oasis systems (Opera/Concerto preferred) High level of integrity, attention to detail, and problem-solving skills Familiarity with IHG brand service standards and loyalty program Qualification & Experience: Minimum 2–3 years of front office experience in a branded hotel 1 year experience in a supervisory/front desk shift leader role preferred Diploma or degree in Hotel Management IHG experience or knowledge of Holiday Inn Express brand is an advantage What We Offer: 8 week off in a Month Duty meals IHG career development and learning programs Global hotel discounts with IHG employee room benefit Opportunities to grow with one of the world’s largest hotel groups Be part of a brand that’s ready for what’s next – join Holiday Inn Express and help guests travel smart and stay simple! Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.