Housekeeping Team Leader (HIEX Noida)

Job Description

Job Purpose: To lead and supervise housekeeping attendants to maintain cleanliness, hygiene, and aesthetic standards in guest rooms and public areas. Ensure consistent delivery of the Holiday Inn Express brand promise – Simple, Smart Travel – by maintaining high levels of guest satisfaction through clean, well-maintained spaces. Key Responsibilities: Team Supervision: Allocate work to room attendants and public area attendants as per daily duty roster. Conduct briefing at the start of shifts and assign cleaning schedules. Inspect rooms and public areas after cleaning to ensure brand standards are met. Quality & Brand Standards: Ensure all guestrooms are cleaned and set up according to IHG cleanliness and brand standards. Perform random quality checks and ensure immediate corrective action on defects. Monitor deep-cleaning schedules and periodic tasks. Inventory & Supplies: Monitor usage and stock of cleaning supplies, linen, guest amenities, and housekeeping equipment. Report maintenance issues and coordinate with the engineering team for prompt resolution. Assist in monthly inventory of linen and cleaning materials. Training & Grooming: Train new team members on SOPs, safety guidelines, and proper usage of chemicals and tools. Ensure team members are well-groomed and in uniform during duty hours. Promote teamwork and support a positive working environment. Guest Interaction: Respond to guest requests for extra linen, amenities, or urgent room cleaning. Assist with handling guest complaints and ensure quick service recovery. Coordinate with Front Office for VIP arrivals, early check-ins, and late check-outs. Key Skills & Competencies: Good communication and people management skills Eye for detail and passion for cleanliness Strong organizational and time management abilities Basic understanding of housekeeping equipment and chemicals Positive attitude and leadership by example Qualification & Experience: Minimum 1–3 years of experience in housekeeping operations in a branded hotel Prior experience as a room attendant with demonstrated leadership capabilities Hotel management diploma or housekeeping certification preferred Knowledge of IHG’s Way of Clean and Holiday Inn Express brand standards is a plus What We Offer: 8 week off in a month Duty meals Uniform and laundry services Access to IHG’s learning & career growth programs IHG worldwide employee discount benefits Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.