658 Service Excellence Jobs - Page 6

ICAI Grad Hiring Chennai Purpose of the role To support the day-to-day operations of the finance division providing insights and expertise that help more senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities Daily profit and loss analysis for business units, identifying and researching performance impacts, trends and insights. Compilation of regular reports, scorecards and presentations based on analysis for senior management. Participation in training and development programs to enhance skills and knowledge. Assist in calls and meetings with fiscal stakeholders. Management of the development and implementation of financial models and strategies that support in decision making. Training and mentoring of junior colleagues, facilitation of individual or group training sessions, and development and maintenance of training materials. Utilisation of data and data points in many forms (such as workforce, portfolios) to derive financials for key decision making and support of strategic conversations with senior leaders. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Join us as a BIA Financial Crime Validation Office - AVP within our newly established Barclays Internal Audit Financial Crime Validation team in which you will be working as part of a holistic group across London, Glasgow and India. In this role you will be responsible for overseeing work around the validation of a number of regulatory findings and suggested recommendations; reviewing, checking and challenging work. This role will cover various areas of financial crime with a primary focus on AML. You may be assessed on the key critical skills relevant for success in role, such as experience with Financial Crime Validation Internal Auditor as well as job-specific skillsets. To be successful as a BIA Financial Crime Validation Office - AVP, you should have experience with : Essential Skillset : Strong knowledge and experience within financial crime risk and control and AML. Excellent communication and interpersonal skills. High attention to detail. Desirable Skillset : Audit, Assurance, or Compliance experience, with an AML background. The location is based out of Chennai. Purpose of the role To support the development of audits aligned to the bank s standards and objectives by working collaboratively with colleagues, providing accurate information and recommendations, and complying with policies and procedures. Accountabilities Audit development and delivery support, including financial statements, accounting practices, operational processes, IT systems and risk management. Identification of operational risks to support the delivery of the Barclays Internal Audit (BIA) Audit Plan through risk assessments. Assessment of internal control effectiveness and their capability to identify and mitigate risk aligned to regulatory requirements. Communication of key findings and recommendations to stakeholders, including the Audit Owner, senior managers and directors. Identification of regulatory news and industry trends/developments to provide timely insight and recommendations for best practice. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Embark on a transformative journey as a Team Manager for Merchant Services at Barclays, where youll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers. Key critical skills required for this role include: Handle inbound and outbound voice calls related to card servicing, payment queries, and customer complaints. Execute back-office processes including transaction investigations, payment reconciliations, and dispute resolutions. Log, track, and resolve customer complaints in line with the BUK Mandatory Complaints Procedures. Follow established procedures for voice-based payment checks as outlined in Procedure - Voice Payment Checks. Collaborate with cross-functional teams to ensure first-point-of-contact (FPOC) resolution and reduce handoffs to back-office. Maintain accurate records of customer interactions and ensure timely follow-up. Support continuous improvement by identifying process gaps and contributing to transformation initiatives such as those in Ops Transformation & Change Lab. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered. Key Responsibilities 1. Complaint & Service Request Audit Conduct detailed audits of service requests and customer complaints raised by Nodal Officers. Assess the quality of resolution from a customers perspectivetimeliness, empathy, accuracy, and completeness. Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies. 2. Drive NPS & Customer Satisfaction Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights. Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction. Support the design and implementation of initiatives that improve the overall customer journey. 3. Root Cause Analysis & Corrective Measures Identify systemic issues and recurring complaint patterns. Suggest and help implement corrective and preventive actions at both branch and bank-wide levels. Collaborate with relevant departments to fix upstream or backend process gaps. 4. Process Improvement Initiatives Participate in bank-level projects aimed at service delivery enhancement and complaint reduction. Propose process re-engineering solutions that can improve customer experience and operational efficiency. Support digitization and automation initiatives related to service quality and grievance handling. 5. Reporting & Insights Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations. Recommend actionable insights to senior management and governance forums. Contribute to monthly/quarterly service quality reviews and strategy planning. 6. Stakeholder Collaboration Work closely with Nodal Officers, different departments (need based). Act as a feedback loop between front-end channels and process owners. Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels. Deep appreciation of the importance of customer grievances in banking. Excellent attention to detail and ability to detect process anomalies or gaps. Analytical thinking with the ability to translate data into actionable recommendations. Effective communication and stakeholder management skills. Ability to think from a customers point of view and balance empathy with compliance. Qualifications & Experience Minimum 78 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality. Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred. Experience in handling or auditing grievance redressal mechanisms is highly desirable. Desirable Traits Think out of box and be ready to think for Customer Self-driven with a proactive problem-solving approach. Passionate about customer experience and process excellence. Flexible and adaptable to dynamic banking environments.

Lead the Service Team. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian Job Requirement Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 6-8 years experience MBA with 4-6 years experience Should possess customer orientation and team leader qualities

The ideal candidate should possess skills in Front Office Operations, Housekeeping Management, Guest Relations, Revenue Management, SOP Implementation, Vendor Management, Forecasting, and Service Excellence. A female candidate with a 3-year Bachelor's degree or a 3-year Diploma in Hospitality Management is preferred. As the Revenue and Department Manager (RDM), you will be responsible for overseeing the front office and housekeeping departments. Your main objectives will include ensuring exceptional guest experiences, maximizing operational efficiency, and enhancing profitability. You will lead and manage the front office and housekeeping teams, establishing performance standards and cultivating a culture of excellence. Your role will involve developing and executing strategies to elevate guest satisfaction and loyalty. You will also be in charge of room inventory management and pricing strategies to optimize revenue. Monitoring and analyzing key performance indicators will be crucial for making data-driven decisions to enhance operations. It will be your responsibility to ensure compliance with all company policies, local regulations, and industry standards. Collaboration with other department heads is essential to uphold seamless hotel operations. Handling guest complaints promptly and professionally, managing departmental budgets, and implementing quality control systems are some of the key tasks you will undertake. Your proficiency in hotel management systems, revenue management techniques, and quality control systems will be paramount. Strong financial acumen, experience in budgeting and cost control, excellent problem-solving abilities, and the capacity to make quick, effective decisions are prerequisites for this role. Demonstrated skills in delivering exceptional customer service, managing guest relations, and a deep understanding of hospitality industry standards are required. Being abreast of industry trends and implementing innovative practices to enhance guest experiences is expected. Flexibility to work varying shifts, including weekends and holidays, is necessary for this position. Pre-requisites to apply for this role include a minimum of 10 years of experience in hotel management, with a specific focus on front office and housekeeping operations. A proven track record of leadership and team management in a hospitality setting is also required.,

As an On-Site Recruiter, you will specialize in managing diverse client job openings. You will be responsible for overseeing on-site recruitment operations, including developing tailored recruitment plans aligned with hiring needs, monitoring candidate search progress, and ensuring the efficient delivery of qualified candidates and successful hiring outcomes. Additionally, you will be required to conduct regular performance analysis by reviewing on-site recruitment metrics to identify strategic priorities and optimize workflows for the next phase. Proactive client engagement is a key aspect of this role, as you will need to continuously gather client requirements and provide timely, actionable feedback to the team and leadership. Maintaining premium on-site service standards to drive client satisfaction and retention is essential for ensuring service excellence in this position. The ideal candidate for this role should possess a Bachelor's degree or higher, along with a minimum of 6 years of recruitment experience. Preference will be given to candidates experienced in high-volume recruitment models within luxury, chemical, or consumer industries. A delivery-focused mindset is crucial, as the successful candidate should have a proven track record of efficiently achieving recruitment targets with a results-driven approach. Resilience and adaptability are key qualities required for this role, as you should have a strong capacity to thrive in fast-paced environments, demonstrating perseverance and problem-solving agility when overcoming challenges. Interpersonal excellence is also important, with exceptional communication, teamwork, and conflict-resolution skills being necessary, along with a knack for collaborating across stakeholders. Upholding professional ethics, including integrity, objectivity, and accountability, is a fundamental requirement for this position.,

As an HRO - Allboarding Subject Matter Expert (SME) with 7-10 years of relevant experience in recruitment, including years in a supervisory role, you will have hands-on experience in onboarding, offboarding, employee data management, and Background Check (BGC) processes. It is essential to be familiar with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, etc. Your role will require a strong understanding of compliance and labor regulations, as well as experience in managing third-party vendors and global HR operations. Your responsibilities will include overseeing background verification processes in collaboration with third-party vendors, supporting recruitment events, knowledge transfer within the team, and driving performance metrics during and post knowledge transfer. Additionally, you will be involved in studying and bridging gaps in Standard Operating Procedures (SOPs), driving audits, data quality checks, and SOP governance for employee lifecycle operations. Robust Failure Modes and Effects Analysis (FMEA) and mitigation will be a crucial aspect of your role. You will be expected to define and execute recruitment strategies aligned with business goals, drive initiatives to enhance processes and outcomes, and identify opportunities for process efficiency improvements in collaboration with leaders. Providing insights on trends and process improvements, implementing and monitoring quality assurance frameworks, and upholding service excellence will be part of your responsibilities. Moreover, your role will involve bringing Subject Matter Expertise (SME) domain knowledge to help new hires up the learning curve, conducting refreshers and cross-training sessions. It is essential to drive compliance with hiring policies, data privacy, and regulatory standards. The work hours for this position are 2:30 AM - 11:30 AM (2 Days) and 7 AM - 4 PM (3 Days) in Gurgaon Badshahpur, following a hybrid work model. In this role, you will manage the end-to-end onboarding and exit processes for new and departing employees, oversee background verification processes, ensure timely and accurate employee data entry, and record management in HR systems. Your operational oversight will span across Australia, New Zealand, and India. Strong leadership, team management abilities, excellent communication and stakeholder engagement skills, high attention to detail, process orientation, and the ability to work in a fast-paced, global environment are essential requirements. Flexibility to collaborate with global teams across different time zones is also key to success in this role.,

As a Senior Category Manager at Urban Company, you will be part of a technology platform that offers customers a variety of services at home. Customers rely on our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more, all provided in the comfort of their homes and at a time of their choosing. Our commitment to customers is to deliver a high-quality, standardized, and reliable service experience. To ensure this commitment, we collaborate closely with our hand-picked service partners, equipping them with technology, training, products, tools, financing, insurance, and brand support to help them succeed and provide exceptional service. Urban Company, initially known as UrbanClap, was founded in November 2014 by Abhiraj, Raghav, and Varun. The founders identified the unorganized, fragmented, and offline nature of the home services industry, where customers struggled to access quality services conveniently, and service professionals faced challenges in earning a sustainable livelihood due to multiple intermediaries. With a vision to disrupt the industry, Urban Company was established with three core principles: 1. Customer love: Creating a platform that offers delightful and differentiated services 2. Partner empowerment: Establishing a deep, full-stack partnership with service partners to enhance their earnings and livelihood 3. Technology first: Infusing innovation and technology into a traditional industry In this role, your primary focus will be on operational excellence in the cities assigned to you. This involves selecting and training new partners, as well as enhancing the quality of existing partners. Operational efficiency is key to this role, making it operations-intensive. Additionally, you will take ownership of essential central growth initiatives for the category, including projects aimed at enhancing quality, service excellence, and innovation. Collaboration with cross-functional teams will be crucial to ensure efficient and effective execution. You will be responsible for shaping the business under your care, exercising direct influence on its development. We are seeking individuals with a strong ownership mindset and a passion for operational excellence. The ideal candidate will have a minimum of 2-4 years of experience in operations, consulting, or strategy roles, demonstrating leadership in managing teams and projects and the ability to influence and lead effectively. We value individuals who combine intelligence with hard work to achieve great results. At Urban Company, you can expect a stimulating work environment with significant ownership and growth prospects. You will collaborate closely with accomplished leaders known for their operational excellence and customer-centric approach. We encourage innovation and change, providing you with the freedom and ownership to propose and implement improvements. Additionally, there are ample growth opportunities within Urban Company through our robust internal mobility program. Join us on this exciting journey where every day brings new challenges and opportunities for personal and professional development.,

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification -Associate level ( Desirable)

Step into a role of Specialist Customer Care Support at Barclays, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you will need some previous experience in: Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Have a good knowledge of how the control and risk environment operates Strong customer focus and drive to the right thing for customers and the bank Excellent communication skills Hands on experience on using PowerApps will be added advantage Must have experience in underwriting/complex baking operations role. You may be assessed on key critical skills relevant for success in role, such as risk and controls, business acumen, customer service protocol, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. Accountabilities Support the provision of customer service through various communication channels including chat, email and phone. Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of customer inquiries and issues related to the bank s products and services, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness . Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

About Rentokil PCI About the Role: The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Manage a team of technicians and deliver Service Excellence through a team. Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered. Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work) Issue of materials, chemical, Fuel and monitoring & optimising consumption. Verify physical stock and ensure the same is matching with NAV once in 15 days. Prepare Bags and Materials for technicians one day in advance for next days schedule, by taking the next day schedule from Planner daily @ 3 pm Allocate technician for daily deployment in coordination with SPs as per OTOZ Expected reduction in material consumption at site and in route to optimum utilisation of resources Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance. Update OE on surplus stock / near to expiry & Prepare indents Physical stock taking at branch and at customer sites Ensure store remains clean and in neat condition PPE distribution check and issue Check service quality when on supervision & surprise visits Supervise termite jobs and optimise ToS for termite jobs Improve quality of Termite jobs to reduce complaints Encourage more technicians to submit leads Key Result Areas: Control & reduction in material cost Effective utilisation of Squad and Improve Termite ToS TSPO- Complaint reduction Increase in nos. of Technicians submitting leads Streamline PPEs usages and stores material issue & receipt Competencies (Skills essential to the role): Proven for his skills in various PMS SCP operating knowledge Assertive, Self Confident and Team player Positive Attitude Tak

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Career Area: Human Resources : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Human Resources Operations Coordinator to join our team who will have the opportunity to champion our IND-India HR Service Center The incumbent would be providing customer support through various communication methods to Caterpillar employees, Managers, the HR community, In-Country teams and Centres of Expertise on human resource related issues. This is the first Customer Services assignment followed by a position with more Human Resource exposure. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do Job Roles and Responsibilities Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information. Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods. Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources. Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc. Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates. Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour. What you will have The position manages the completion of its own work assignments and coordinates work with others. Support in the development of Standard Work documentation Advanced proficiency in MS Word, Excel and Power Point Presentation. Working experience inHR Shared Serviceis mandatory with minimum 2 years (mandatory) Should be willing to Work from Office Experience in developing standard work process documentation 5 Days work from office DesiredCandidates must possess interest in learning one international language. Language capabilityGerman or Spanish Experience in Power BI Skills desired: Business Process Improvement Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.Level Basic UnderstandingExplains the rationale for using BPI methodology. Identifies the main steps in a BPI project such as defining the existing structure. Describes BPI key considerations such as establishing process owners. States the major roles involved in business process management. Information Capture Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Level Working KnowledgeFollows defined procedures to document all routine information. Identifies relevant established standards, policies and practices. Fulfills routine information capture needs in own area. Uses automated tools to capture, organize and archive relevant information. Cites examples of different types of relevant information that need to be captured. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Level Working KnowledgeProvides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. Accuracy and Attention to Detail Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. HR Policies, Standards and ProceduresKnowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.Level Working KnowledgeAnalyzes policy and standards documentation and ensures organizational compliance. Maintains a specific set of standards and associated HR procedures. Communicates and refers potential exceptions upward for review and approval. Assists in the development and implementation of specific procedures. Provides feedback for the improvement of HR procedures. Human Resources Operations Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.Level Basic UnderstandingCompiles a list of major services provided by HR professionals. Identifies key policy compliance issues in HR operations. Discusses HR processing procedures and administration principles. Describes key responsibilities and scopes of the HR operations function. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Caterpillar is an Equal Opportunity Employer (EEO )EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: July 11, 2025 - July 17, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

The successful candidate will be responsible for supporting managers in achieving service excellence and positive outcomes for clients. You are expected to demonstrate high levels of technical capability, sound commercial knowledge, and a good understanding of the key drivers of cost and value. Your role will involve capturing and sharing knowledge and driving innovation in service. This position offers a great opportunity for career progression and exposure to cross-sector experience. Your responsibilities will include providing support to Team Leaders and Service Leaders in the delivery of real estate-led developments. You should be able to carry day-to-day delivery responsibilities and demonstrate the ability to take on tasks with minimal supervision. Additionally, you will assist in coaching and developing subordinate team members to deliver service excellence. It is essential to deliver all work outputs accurately and in a timely manner. You will be expected to utilize and embed JLL best practice tools and processes, including the use of technology to support delivery. Being able to interpret a brief from a client or senior manager and convert it into a delivery plan is crucial for this role. You should demonstrate the ability to take ownership of small to medium-sized projects or significant components of larger Cost Management assignments. Understanding and complying with business risk and project delivery parameters, including compliance with the scope of service agreed by others, is essential. Capturing and sharing knowledge and being involved in the development of service improvement and innovation are key aspects of this role as part of the JLL way. While being a strong team player, you should also demonstrate the ability to take a leadership role as part of personal development planning. It is important to always represent the company in a professional and diligent manner. Desired skills and experience for this position include approximately 5 years of experience in the field, a proven track record in cost management, and some fit-out experience, which would be desirable. A degree in a related subject (BE/B.Tech - Electrical/Mechanical) is required, and MRICS certification would be advantageous.,

Job Description: Main responsibilities: Conduct process studies to evaluate their fit for RPA and AI/ML or other improvement methods Participate in demo sessions with process SMEs to gather current process overview and prepare the as-is process map and process documentation Propose business case and design the high level solution for the improvement Gather process related information and analyses the data using statistical tools to assess process performance, Facilitate brainstorming sessions for teams to identify pain areas, Perform root cause analysis of identified problems, Consolidate pain areas identified and propose recommendations for process improvement - internal/external consultant, Lead or/and serve as a mentor for a project teams chartered to address identified deficiencies, Classify improvement projects according to the center requirements, Coordinate, administrate improvement projects across the teams and monitor the progress and timelines, Deliver internal training sessions on quality topics (scheduled and on-demand) Promote company corporate cultures and demonstrate discipline Contribute during internal and 3rd party visit/audits when applicable Participate in projects appointed by management Share best practices with other DXC business units Desired behaviors: Deliver constant high-quality performance, focus on details and accuracy Ensure that tasks are completed within specified deadlines and quality parameters Assume personal ownership for DXC business results and execution Proactively solve customers problems, be accountable for solving the problem Build very good relationship with your customer/team, always be positive about your customer/team Maintain strong communication standards, international and multi-cultural mindset Support other team members and groups Employee is obliged to: Timely reporting of tasks managed and working time in accordance with employment regulation Complete all mandatory trainings specified by management Cooperate fully during internal and external audits Obey rules regarding working time management set by the employer Obey employment and company regulations Obey rules and regulations regarding health, safety and fire hazard Protect company welfare, its property Under no circumstances disclose trade secrets nor company s confidential information, defined by specific contracts and regulations At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand s Customer Service Standards and property s Brand Standards. Executes and supports the business Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). .