658 Service Excellence Jobs - Page 8

Role Summary Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification -Associate level ( Desirable)

Join Our Team as Groups & Events Manager at Browns Hotel Browns Hotel, Londons first hotel established in 1832 on Albemarle Street, has been an epitome of luxury and hospitality for nearly two centuries. Nestled in the heart of Mayfair, just a stone's throw away from the luxurious boutiques of Bond Street, Dover Street Market, and The Royal Academy of Arts, Browns Hotel continues to welcome discerning guests from all corners of the globe. As part of the esteemed Rocco Forte Hotels collection, Browns Hotel seamlessly combines heritage, elegance, and modern sophistication to curate truly unforgettable experiences. As the Groups & Events Manager at Browns Hotel, you will play a pivotal role within our Meetings & Events team. Your primary responsibility will be to drive revenue by effectively selling and orchestrating events, ensuring a seamless and exceptional experience for all group bookings. From managing the entire sales cycle of events to overseeing the operational intricacies of group bookings, you will uphold the exceptional standards that define Browns Hotel. **Key Responsibilities:** - Lead the Groups & Events Services Team, guaranteeing excellence in event sales, coordination, and execution. - Manage a diverse array of corporate and private events, ranging from private dining and social gatherings to meetings, conferences, press junkets, and weddings. - Drive revenue growth by converting event inquiries into confirmed sales, surpassing predetermined budget targets. - Cultivate robust relationships with both new and existing clients, identifying avenues to enhance our event offerings. - Take charge of the planning process for all confirmed group bookings, ensuring a flawless guest experience from the signing of the contract to the guests" departure. - Optimize yield in alignment with the strategic objectives of the Meetings & Events department and the overarching business goals of Browns Hotel. - Uphold the luxury and prestige of Browns Hotel in every event, delivering exceptional service with meticulous attention to detail. **Who We Are Looking For:** We are in search of a dynamic and dedicated individual with a fervor for hospitality and an acute attention to detail. The ideal candidate will possess: - A proven track record in event sales and planning, ideally within luxury hotels or high-end venues. - Outstanding communication skills, enabling the establishment of strong relationships with clients, colleagues, and stakeholders. - A commercial acumen, capable of driving revenue while upholding the highest standards of service. - Strong leadership capabilities, instilling confidence to inspire and guide a team towards success. - An appreciation for global service standards and a dedication to delivering extraordinary experiences. **Why Join Browns Hotel & Rocco Forte Hotels ** **Benefits:** At Rocco Forte Hotels, we offer more than just a job - we provide a nurturing, family-like environment where your skills are acknowledged and appreciated. Our benefits include: - Exclusive team member rates across our collection, with stays starting from 25/30 per night. - 50% discount on dining, 25% discount on spa treatments, and 20% discount on health spa products. - Extensive learning and development opportunities to foster your career growth. - Complimentary meals during shifts. - Social activities, recognition programs, and annual awards. - Pension scheme, season ticket loan, and Cycle to Work scheme. - Employee Assistance Programme. **Ready to Elevate Your Career ** If you are passionate about delivering world-class experiences and aspire to be part of a renowned hospitality brand, we are excited to hear from you. Apply now and join the esteemed Rocco Forte Hotels family as a valued member of our team.,

We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. Ensure guest rooms and public areas are cleaned and maintained to our exacting standards Respond promptly and professionally to guest requests and concerns Coordinate with other departments to provide seamless service and resolve issues efficiently Manage inventory of cleaning supplies and report shortages to supervisors Adhere to safety and sanitation protocols Assist in training new team members on housekeeping procedures Participate in regular quality inspections to maintain service excellence Support the front desk team during peak check-in and check-out times as needed Contribute to a positive work environment by demonstrating a team-oriented attitude Proven experience in housekeeping, preferably in a hotel or resort setting Strong customer service skills with a friendly and professional demeanor Excellent attention to detail and commitment to cleanliness standards Ability to work efficiently in a fast-paced environment Physical stamina to perform housekeeping tasks throughout a shift Proficiency in time management and prioritization of tasks Knowledge of cleaning products, equipment, and procedures Experience with property management systems like Opera (preferred) Effective communication skills in English and local languages Flexibility to work various shifts, including weekends and holidays Basic computer skills for managing schedules and reports Ability to work both independently and as part of a collaborative team Problem-solving skills to address guest concerns promptly Understanding of hospitality industry standards (preferred)

Embark on a transformative journey as Data Scientist at Barclays, where youll play a pivotal role in shaping the future. In this role, you will be responsible to extract valuable insights from the banks data reserves, leveraging these insights to inform strategic decision-making. Join us in our mission to safeguard our business and customers from financial crime risks. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Basis understanding of Machine Learning. Experience in Python and SQL. Experience in Data Visualization tools Power BI or Tableau. Analytical mind and business acumen. Expertise in cleaning and transforming data for analysis. You may be assessed on key essential skills relevant to succeed in role, such as risk and control, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To use innovative data analytics and machine learning techniques to extract valuable insights from the banks data reserves, leveraging these insights to inform strategic decision-making, improve operational efficiency, and drive innovation across the organisation. Accountabilities Identification, collection, extraction of data from various sources, including internal and external sources. Performing data cleaning, wrangling, and transformation to ensure its quality and suitability for analysis. Development and maintenance of efficient data pipelines for automated data acquisition and processing. Design and conduct of statistical and machine learning models to analyse patterns, trends, and relationships in the data. Development and implementation of predictive models to forecast future outcomes and identify potential risks and opportunities. Collaborate with business stakeholders to seek out opportunities to add value from data through Data Science. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Join us as a Software Engineer (Adoption), responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Software Engineer (Adoption) you should have experience with: Experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms such as Relationship Based Access Control (ReBAC), Attribute Based Access Control (ABAC), alongside Role Based Access Control (RBAC). Experience with Java, BDD testing concepts and Public Cloud (AWS). An understanding in authorisation and authentication technologies such as Policy as Code, IAM, IAM solutions (PingGateway, PingAM, PingIDM, PingDS). Some other highly valued skills may include: A willingness to constructively disrupt and challenge the norm. Experience relationship building skills, patience and resilience to change current thinking and working practices. Ability to translate technical concepts and solutions to both non-technical and technical teams without losing the details. Experience desired with Ping solutions (PingGateway, PingAM, PingIDM, PingDS). You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Manipal Hospitals is seeking a dedicated Patient Experience Management professional to enhance and oversee the patient journey within our healthcare facility. The successful candidate will be responsible for implementing strategies that improve patient satisfaction, ensure quality care, and foster a positive environment for both patients and their families. This role involves collaborating with various departments to address patient concerns, streamline processes, and promote a culture of excellence in customer service. Key Responsibilities: - Develop and implement patient experience strategies that align with the hospitals mission and values. - Monitor and analyze patient feedback, identifying trends and areas for improvement. - Collaborate with clinical and administrative staff to enhance service delivery and patient interaction. - Conduct training sessions for staff on effective communication, empathy, and customer service best practices. - Address patient complaints and inquiries in a timely and professional manner. - Prepare reports on patient experience metrics and present findings to hospital leadership. - Promote patient advocacy and support initiatives for improved healthcare delivery. - Create a welcoming and supportive environment for patients and their families. Skills and Tools Required: - Excellent interpersonal and communication skills. - Strong problem-solving abilities and conflict resolution skills. - Knowledge of patient experience metrics and quality improvement methodologies. - Familiarity with healthcare regulations and patient rights. - Proficiency in using patient management systems and data analysis tools. - Ability to work collaboratively in a multidisciplinary team. - Attention to detail and strong organizational skills. - Compassionate demeanor and a commitment to patient-centered care. Qualifications: - Bachelors degree in healthcare management, business administration, or a related field. - Previous experience in patient experience management or related roles in a healthcare setting is preferred. - Certification in patient experience management is a plus. If you are passionate about enhancing patient experiences and making a positive impact in healthcare, we encourage you to apply for this rewarding position at Manipal Hospitals, Yelahanka. About the Role: - Manage and enhance the overall patient experience at Manipal Hospital, Yelahanka. - Oversee patient feedback mechanisms and ensure timely resolution of concerns. - Collaborate with various departments to implement patient-centered initiatives and programs. About the Team: - Work alongside a dedicated team focused on delivering exceptional care and support to patients. - Engage with cross-functional teams including clinical staff, operational teams, and administrative personnel to drive improvements. - Foster a collaborative environment that emphasizes communication and teamwork for better patient outcomes. You are Responsible for: - Developing strategies to measure and improve patient satisfaction levels. - Training staff on best practices for patient interaction and service excellence. - Regularly analyzing patient feedback data to identify trends and areas for improvement. To succeed in this role you should have the following: - Proven experience in healthcare management or patient experience roles. - Strong communication and interpersonal skills to effectively engage with patients and staff. - A deep understanding of patient needs and the ability to foster a compassionate environment.

As a Community Sales Manager, you ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You ll motivate your team to create a great working environment to ensure customer satisfaction and retention. A typical day at Regus You start the day with an informal team talk over coffee, to plan the day and make sure everyone s prepared. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation. Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week. A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over. At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership. Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home. About you We re looking for someone who has the experience and aptitude to manage a smooth running operation. You ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be: A good communicator, used to dealing with customers ideally in the hospitality or events industry Confident, approachable and able to build strong relationships with customers A great manager, who leads by example and knows how to motivate and inspire a team Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic and able to adapt to fast-changing situations Confident using MS Office and other basic IT packages In addition, you will: Manage the day to day running of the centre, focusing on exceptional customer service Inspire your team of associates, developing their skills to get the best from each team member Promote your centre to new customers and show them how flexible workspace could enhance their business Generate leads by delivering engaging networking events within your community What we offer On top of a competitive salary package you ll enjoy: A bright and inspiring work environment Training and development opportunities

Market Functions: Territory planning to ensure optimal coverage, infrastructure, visibility and service levels Size and seize market level opportunities by building a strong business case around them and getting necessary investments and efforts to realize them Engage with distributors so as to create collaborative, long term relationships with them to support growth ambitions Manage trade spends as per agreed norms and deliver maximum results from them by innovative deployments Ensure delivery of In Store Visibility and execution as per MARS standards leveraging tools available People Function : Lead, Monitor, Motivate and drive performance by leverage selling tools and incentive programmes as designed by the company. Coach FSA s on the Mars Sales & Distribution system and drive desired productivity levels. Implement structured training interventions as per agreed calendar to continuously upskill his FSA team. Recruit desired numbers of FSA s of targeted profiles within specific timelines. Administration: Ensure timely submission of trade and distributor related paperwork such as claims, competitor information and any other information required from time to time. Effectively coordinate with CFA and Distributors to ensure adherence to PDP and delivery schedules. Key competencies required: Delivers Consistent Results Action Orientation Planning, Priority Setting Drive for results Creates Collaborative Relationships Customer Service Excellence Route to Market Optimization

Revenue Generation & Target Achievement Proactively contact and engage with prospective clients through phone calls, emails, and virtual meetings Conduct thorough needs assessments to understand clients insurance requirements and financial situations Clearly explain complex insurance products, coverage options, and benefits across health, travel, pet, and SME lines Cross-sell and upsell additional insurance products to existing clients where appropriate Recommend complementary coverage options that address clients comprehensive insurance needs Drive revenue growth by developing and executing comprehensive sales strategies aligned with organizational objectives Meet or exceed monthly and quarterly sales targets across all product lines Establish and maintain strong relationships with key stakeholders to facilitate business growth and retention Specialize in re-engaging and converting digital drop-off leads from the contact center who abandoned their purchase journey Customer Relationship Management & Service Excellence Oversee the development and maintenance of strong, long-term relationships with existing customers through regular engagement and proactive service delivery Implement customer satisfaction initiatives and feedback mechanisms to ensure high levels of client retention Resolve complex customer issues and complaints, ensuring optimal customer satisfaction and loyalty Develop and maintain relationships with healthcare providers and other strategic partners to enhance service delivery Build and maintain relationships with clients for potential renewals and referrals

Join us as a " Governance Analyst " at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with Procurement experience and Knowledge of Risk & Governance, as well as job-specific skillsets. To be successful as an " Governance Analyst ", you should have experience with: Experience in Supplier Management / Procurement, and /or 3rd party Vendor Management required Excellent communication and presentation skills. Ability to work independently and collaboratively in a fast-paced environment. Define KPIs and create dashboards using Process Mining tools Experience in dealing with multiple Global (and virtual) stakeholders in different business functions and manage their objective, service expectations and priorities e. g. frontline, Risk, Compliance, Fraud and Legal, etc. Desirable skillsets/ good to have: Dashboard / Reporting. Risk Management. Understanding of reports. Procurement Cycle or Supplier Management Role understanding. Understanding of Risk and Control. Purpose of the role To partner with the bank, to provide independent insurance on control processes and advise on improvements to ensure the efficiency and effectiveness of the bank s internal controls framework. Accountabilities Collaboration across the bank to maintain a satisfactory, robust, and efficient control environment through the execution of ad-hoc assessments and testing on the design and operational effectiveness of the internal controls, aligned to control policies and standards. Development of detailed test plans and procedures to identify weaknesses in internal controls and other initiatives aligned to the bank s control framework to mitigate any potential risks and issues, prioritised by its severity to disrupt bank operations, potential losses, and reputational impact. Communication of key findings and observations to the relevant stakeholders and business units to improve overall control efficiency and provide corrective actions to senior managers. Collaboration with other control professionals to resolve complex issues and ensure consistent testing methodologies across the bank. Development of a knowledge centre containing detailed documentation of control assessments, testing on design and operational effectiveness of procedures, findings, and the distribution of material on internal controls to train and upskill colleagues within the bank. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

You are sought after to join a Series A funded D2C Wellness Startup as a Center Manager, where you will take charge of the daily operations of the Womens Wellness Clinic. Your primary responsibilities will include converting and retaining customers in the clinics to ensure a consistent revenue stream, overseeing clinic revenue, profits, and team management. Your key objectives will be to elevate the annual revenue run rate to 5 crores by the end of the first year, achieve a 90% conversion rate of consultations to product purchases during the first visit, maintain a 50% repeat consultation rate, and reach an EBITDA margin of 30% within four months of launch. Additionally, you will be tasked with recruiting and supervising clinic staff, ensuring the upkeep of clinic facilities, providing accurate monthly sales and expense reports, organizing training programs for clinic staff, fostering a customer-centric service-focused culture, delivering exceptional customer experiences at the waiting area and reception, and guaranteeing service consistency for the 500+ customers visiting monthly. To qualify for this role, you should hold a degree in Any Graduate or Post Graduate field and possess 3 to 5 years of Clinic or Store Operations experience with PnL accountability. Candidates with a background in the healthcare sector, particularly in fertility clinics, or those with a proven track record of managing exclusive brand outlets (EBOs) are encouraged to apply. Essential skills for this position include Operations management and service excellence. This is a full-time, permanent position with benefits such as health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is fixed in the morning shift, and there is a performance bonus offered. You will be required to answer application questions regarding your experience in Clinic or Store Operations, PnL / EBITDA exposure, willingness to work from Kondapur, Hyderabad, and details of your Current CTC, Expected CTC, and Notice Period. Your presence is expected on-site at the work location for this role.,

As an Executive Client Services at NIIT, your primary role is to ensure the achievement of overall business and learning goals for a defined region(s) or business unit(s). You will be responsible for coordinating and scheduling arrangements for the delivery of training programs, events, and workshops, including all logistical support. Managing and coordinating multiple tasks and detailed activities in a time-intensive work environment will be crucial for success in this role. Your accountability lies in fostering deep stakeholder engagement, driving business intimacy, and promoting collaboration for the delivery of learning and business strategies. Your responsibilities will include closely collaborating with regional delivery managers to provide service excellence, working with NIIT program managers and project managers to ensure service levels are met, and participating in performance review meetings on both regional and global levels. You will also contribute to defining operational processes for continuous improvements and adherence to service level agreements, build strong partnering relationships with NIIT and client regional stakeholders, and efficiently manage large sourcing requirements in the region. Engaging with key suppliers, educating and guiding service requestors, managers, and functional capability leads on process systems & processes, as well as the value of using NIIT services, new learning methodologies, and architecture are also key aspects of your role. Providing support and meaningful engagement to regional HR stakeholders in tailoring requirements, reviewing supplier performance, and ensuring quality standards are met are essential duties. Additionally, you will provide updates to regional delivery managers and key business stakeholders on supplier engagements, offer onsite support to operations teams as needed, and ensure that onsite training event activities are conducted as per the Event Readiness Process/System. Your tasks will involve managing training logistics, ensuring the setup of training facilities with necessary equipment, coordinating with instructors and vendors, arranging training materials and refreshments, monitoring training activities completion, and calibrating with Remote Coordinators for any changes/updates in the training event/program. You will also be responsible for communicating with venue staff/vendors, escorting external instructors, participating in program kick-offs, administering program briefings, and communicating with internal and external vendors. To excel in this role, you are expected to be a graduate with a minimum of three to four years of experience working onsite at large corporate customer locations. You should have a minimum of three years of experience working in a matrix reporting structure, familiarity with NIIT delivery and strategic sourcing practices, and experience in managing sourcing activities that yield cost savings. A proactive approach to delivering solutions, innovativeness, commercial awareness, effective negotiation skills, and customer focus are desired qualities that will enable you to deliver outstanding results.,

Join us as a UI Lead at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a UI Lead you should have experience with: JavaScript, React JS, Redux, Angular, Unit testing- Jest enzyme, React testing library (RTL), HTML, CSS, Styled component, ES6, Typescript Fluent in communication and good at teamwork Problem Solving and analytical skills Knowledge on the build tools, CI/CD Some other highly valued skills may include: Cypress Component testing Redux saga, reselect Containerization knowledge like Kubernetes or docker. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as we'll as job-specific technical skills. This role is based out of Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using we'll developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Manage the team by determining the tasks for day to day activity within the operational context and working with the Manager and team members to ensure delegated operational goals and targets are achieved.- Monitor team performance including staff metrics (e.g. leave, attrition etc.)- Display a clear level of understanding of all performance reporting- Lead and develop a diverse workforce, drive an inclusive culture, foster a team environment where people are accountable for safety and wellbeing- Build a resilient, highly engaged/agile team, with a culture of simplicity, innovation and continuous improvement- Adhere to Suncorp Group policies including but not limited to, - Manage the team by determining the tasks for day to day activity within the operational context and working with the Manager and team members to ensure delegated operational goals and targets are achieved.- Monitor team performance including staff metrics (e.g. leave, attrition etc.)- Display a clear level of understanding of all performance reporting- Lead and develop a diverse workforce, drive an inclusive culture, foster a team environment where people are accountable for safety and wellbeing- Build a resilient, highly engaged/agile team, with a culture of simplicity, innovation and continuous improvement- Adhere to Suncorp Group policies including but not limited to, delegated authority level to mitigate risk and compliance- Works collaboratively with others to achieve team goals. Shares own knowledge, ideas and experience with others - Models and maintains a positive, enthusiastic and optimistic attitude. Remains calm and controlled in all environments - Leads and advocates change when necessary, supporting positive outcomes from change, including supporting the team through change- Efficient with time management with a high attention to detail - Proven ability to resolve customer disputes and overcome objections in a professional and solution-based manner. Ability to manage difficult conversations, irate customers and escalations- Ability to identify and analyse key and factual information, developing a range of practical and effective solutions in a timely manner and within delegated level of authority and legislation- Building a high performing team by developing collaborative relationships in line with Suncorp values- Adherence to all the regulatory bodies in Australia- Delivery of agreed service agreements with internal customers and where applicable external customers- Work closely with the team to identify and recommend opportunities to improve the effectiveness and efficiency of Business support functions- In conjunction with the Operational Heads and Leadership Teams, decide which operational strategies and initiatives best support business goals and how they are to be implemented- Determining priorities amongst strategic and tactical initiatives- Maintain and promote communication channels with key stakeholders.- Identify and address training development needs of the team including customer service principles.- Drive projects and be part of the projects that are identified in the team- Conduct regular performance reviews and feedback to develop personal performance of direct reports.- Collaborate with the Suncorp Partnering Performance team to relentlessly deliver solutions that will serve evolving customer needs and drive an exceptional customer service culture.- Accountable for Team performance Qualifications Mandatory:- Graduate in any field - Minimum 3 years of overall experience in a service industryInternal Candidate - Demonstrates people management skills and proven ability to coach for performance and influence pe

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Job Profile : Service Engineer / Sr. Service engineer Location : Mehsana-North Gujarat JOB PURPOSE: The Service / Sr. Service Engineer oversees the frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. WHO WE ARE: VIDEOJET TECHNOLOGIES is a global leader in product identification providing innovative coding and marking solutions that helps customers ensure product safety and improve their productivity. Videojet is a part of Veralto s Product Quality & Innovation companies, which also includes Esko, Linx, Pantone and X-Rite. Together, they help package and protect the world s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day. Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World s Most Vital Resources . Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today. Veralto s Water Quality companies Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans. Veralto s Product Quality & Innovation companies Esko, Linx, Pantone, Videojet, and X-Rite help package and protect the world s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day. This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet s existing customer base and new added customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to. The role will be Onsite based at either of the location Mehsana/Patan/Palanpur KEY RESPONSIBILITIES: In this role, a typical day will look like: Attend breakdown calls in the region Raise request for parts and close transaction under Warranty, CAMP or Chargeable Completing Installation of equipment s on site Completing Preventive Maintenance as per schedule Promotion of Service Contract & consumables Demonstration of products to customers Imparts training to the customer Update service report in Oracle Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team The essential requirements of the job include Ability to work well independently and exercise appropriate judgment under general direction. Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives. Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities. Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving Analytical skills and communication skills- Ability to analyse technical problems and provide solutions WITHIN YOUR TEAM You will join the existing Team of Service of Ahmedabad region in West zone. This team is responsible for driving and managing sales growth and service excellence of the region. Reporting to the IB manager, youll work and collaborate closely with associates across departments to ensure seamless services, consumables sales, contracts sales. Education & Experience - Diploma / Engineering in any stream. 4+ years of field service experience Batch coding industry candidate is preferred. Should be familiar and fluent with Local language-Gujarati. If you ve ever wondered what s within you, there s no better time to find out. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

The Pre-Opening General Manager (GM) is responsible for the successful launch and operational setup of a new property. This includes overseeing all pre-opening activities, ensuring brand standards are met, recruiting and training key personnel, and ensuring a seamless transition from pre-opening to fully operational status. The GM will drive strategic planning, budgeting, and operational execution across multiple departments, including Revenue, OTA, HR, FB, MEP, Finance, Marketing, and Operations. This role involves setting up one property before moving on to the next, working closely alongside corporate team Heads of Departments (HODs) to ensure alignment and success. Key Responsibilities Pre-Opening Phase Develop and execute the pre-opening plan, including critical path timelines, budgets, and staffing requirements. Oversee construction progress, liaising with contractors, architects, and designers to ensure timely completion. Set up operational SOPs and brand standards in alignment with company policies. Coordinate with corporate leadership on marketing, sales, and branding strategies. Lead the recruitment, hiring, and onboarding of key team members across all departments. Conduct feasibility studies, competitor analysis, and market positioning strategies. Ensure compliance with all legal, health, and safety regulations required for opening. Oversee procurement and vendor management for FFE (Furniture, Fixtures Equipment) and OSE (Operating Supplies Equipment). Develop and implement pre-opening training programs to ensure service excellence from day one. Manage pre-opening budgets, cost controls, and financial forecasting to ensure a profitable launch. Collaborate closely with corporate team HODs to ensure strategic alignment and operational efficiency. Department-Specific Responsibilities Revenue OTA Management: Develop revenue strategies, optimize pricing models, and manage OTA relationships to maximize bookings and profitability. HR Recruitment: Oversee staffing plans, implement HR policies, and ensure a smooth onboarding and training process. FB Team: Set up kitchen and bar operations, recruit chefs and service staff, and establish food quality and service standards. MEP (Mechanical, Electrical, and Plumbing): Ensure all technical and engineering systems are properly installed and operational before opening. Finance: Create financial projections, manage pre-opening budgets, and implement cost control measures. Marketing Branding: Develop and execute marketing campaigns, social media strategies, and promotional plans to drive initial business growth. Operations: Establish front office, housekeeping, and guest service protocols for smooth day-to-day functioning. Post-Opening Transition to Next Property Lead and manage the overall hotel operations, ensuring guest satisfaction and operational efficiency. Develop strategies to achieve revenue and profitability targets while maintaining brand reputation. Build a strong organizational culture focused on guest service excellence and employee engagement. Implement marketing and promotional strategies to drive occupancy and revenue. Maintain high levels of operational standards, focusing on quality, safety, and guest experience. Monitor and analyze key performance indicators (KPIs) to assess business performance. Oversee financial reporting, cost control, and compliance with budgetary guidelines. Prepare for a structured handover to the permanent management team before moving on to the next property. Qualifications Skills Proven experience as a General Manager in a pre-opening hospitality environment. Strong leadership and organizational skills, with the ability to multitask and problem-solve. In-depth knowledge of hotel operations, finance, marketing, and human resources. Excellent communication, negotiation, and stakeholder management skills. Ability to develop and execute strategic business plans across multiple departments. Strong financial acumen with experience in budgeting, forecasting, and cost control. Experience in hiring, training, and leading high-performing teams. Hands-on, results-driven, and guest-focused approach to hospitality management. Ability to adapt to fast-paced, dynamic environments and meet deadlines. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality. Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with HSE Teams to implement the policy and process Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time Operational ownership of all the QMHSE and H&FS processes Timely communication of all possible on site hazards to the concerned department Key Responsibilities Operations Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. Initiate development of new menus, upgrade old menus and special event menus Food Tasting before Services. Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipes Consistently maintain standards of quality, cost, presentation, and flavor of foods Organic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies. Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents Ensure that all the invoices are raised and delivered to the client as per Schedule People Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc. Ensure that all the HR processes and staff welfare activities are implemented and carried out Communication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same Ensure 100% client retention Wastage Control and Cost Management Maintain a record of the daily leftovers; plan and prepare the production based on this data Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards Legal Compliances Co-ordinate with the HR, HSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process Management Ensure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayed Procurement and Inventory Management Responsible for monitoring the daily raw material indent Qualifications: Business acumen Handling P&L Commitment to quality Strong financial and budgeting skills Sound written and verbal communication

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.