JOB_POSTING-3-70167-2 Job Description Role Title: AVP, Merchant Risk (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with the executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose AVP, Acquisition Fraud Strategy will be responsible for developing and managing best-in-class analytic solutions or algorithms for Payment solutions Portfolio to detect high risk merchants and provide recommendations to the business to mitigate credit and fraud risks. This role requires a person to proactively identify the opportunities to enhance analytical capabilities around pre-funding risk, early warning merchant profitability etc.. Successful candidate will have an opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, SQL, Tableau and open for any innovative tools). Key Responsibilities Expand and automate merchant risk mitigating analytical processes that protect SYF from financial losses. Opportunities to enhance our analytics around pre-funding risk, early warning merchant profitability (i.e. shift to second look position) and merchants that drive high levels of customer confusion which lead to increased fraud claims and costs. Develop and support merchant risk monitoring wing to wing for installment products outside of traditional merchant risk monitoring tools. Innovation type analytics to determine if new tools and data types should be added to merchant underwriting and merchant monitoring strategies that mitigates both credit and fraud risks (i.e. currently investigating how dark web intel, public chat forums and the BBB can help mitigate risks).Support Merchant risk with Tableau reporting. Build/Design new controls to protect against risk within the Merchant Risk Process.Maintain weekly/monthly datasets. Troubleshoot and enhance when necessary.Monthly merchant dashboard and merchant dispute workups for senior leaders and client risk teams.Ad hoc analytical projects to support Payment solutions Credit initiatives.Work on multiple projects simultaneously and managing projects independently.Communicate portfolio trends, insights and findings to Business partners and senior leadership. Required Skills/Knowledge Bachelor's degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics, Statistics, Engineering) with minimum 4+ years' in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6+ years' of relevant experience in an analytical/quantitative role related to consumer lending.2+ years of experience working with statistical tools such as SAS, Python, Tableau. 2+ years of experience in retail, business, installment loans, or private label credit.Expert level proficiency with Excel Excellent communication and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues Desired Skills/Knowledge Strong communications and demonstrated problem solving skills & attention to detailExperience operating at a strategic level as part of a cross functional team.Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area.Ability to multitask and perform in a fast-paced environment.Experience with SynApps and Edison platform a plus.Experience with CDCI, PDR and CLBP2 database a plus.Proven ability to successfully manage and implement projects on time & on budget.Proven ability to communicate with all levels of employees, management and clients. Eligibility Criteria Bachelor's degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics, Statistics, Engineering) with minimum 4+ years' in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6+ years' of relevant experience in an analytical/quantitative role related to consumer lending. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, LPP)L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L08+ Employees can apply Grade/Level: 10 Job Family Group Credit

JOB_POSTING-3-70178-2 Job Description Role Title : AVP, Reliability & Observability Engineer (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organization Overview Reliability and Observability Engineer role reports into Technology team which is the backbone of our Organization, driving innovation, efficiency and reliability across all digital and operational platforms. We are committed to build scalable, secure and high-performing solutions that empower our business and customers. Our team specializes in Service Operations and Infrastructure management for Compute, Storage, Network, Voice, Virtualization and Datacenter services. We enhance business agility, optimize workflows and support strategic growth initiatives using latest technologies and best practices. With a focus on collaboration, automation and resilience, we strive to create a technology driven ecosystem that fosters innovation, enhances user experience and delivers long-term value to the organization. Role Summary/ Purpose The AVP, Reliability and Observability Engineer will be responsible for improving the reliability, performance and availability of Infrastructure services. You will be responsible for designing, implementing and maintaining scalable infrastructure, automating operational tasks, and responding to incidents to minimize downtime. This position also focuses on building and maintaining tools and frameworks for monitoring, logging and alerting across the infrastructure and application layers. The candidate will possess a deep understanding of monitoring systems, incident response strategies and performance optimization techniques, ensuring services meet high standards of availability and resilience. Key Responsibilities Design, build and maintain scalable, highly available infrastructure in cloud and on-prem environmentsImplement Infrastructure as Code using tools like Terraform, Ansible or similar technologiesDevelop and maintain monitoring and alerting systems - NewRelic, Grafana, PrometheusImprove availability and performance for applications and infrastructure using observability toolsParticipate in troubleshooting and drive root cause analysis and corrective actions for critical incidentsAutomate repetitive tasks to improve operational efficiencyOptimize resource utilization to reduce costs while maintaining performanceWork closely with infrastructure teams to implement DevOps best practicesAssist in the design and implementation of CI/CD pipelinesImplement and maintain security best practices in the infrastructureEnsure systems comply with relevant regulatory requirements Qualifications & Requirements Minimum 6+ years of Bachelor’s degree in computer science, Engineering or related field, or equivalent work experience or in lieu of a degree 8 + Years of relevant experience5+ years of experience with cloud platforms - AWS, Azure and GCP. Cloud certifications preferred.Knowledge of system architecture, understanding of distributed systems, familiarity with DevOps practicesExpertise in infrastructure automation tools - Terraform, Ansible, ChefProficiency in scripting/programming languages - Python, Ruby, BashUnderstanding of Linux/Unix and Windows systems and networking fundamentalsExperience with monitoring, logging and alerting tools - NewRelic, Splunk, PagerDuty, Grafana, PrometheusFamiliarity with containerization and orchestration - Pivotal Cloud Foundry, KubernetesKnowledge of database administration and optimization Desired Characteristics Demonstrated stakeholder focus – evaluates decisions through the eyes of the stakeholder; builds strong stakeholder relationshipsExperience working with cross regional teams around the globeRunning core operations, strategic planning, organizational communications, development programs and Project to Support process Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive Strong work ethic with the ability to work independently and work in a remote environment Work Timings : 02:00 PM to 11:00 PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible and can apply.L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-70188-2 Job Description Role Title: AVP, Software Engineer III, Servicing Apps (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.Synchrony celebrates ~51% women talentWe offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-beingWe provide career advancement and upskilling opportunities for all to take up leadership roles Organizational Overview Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be Role Summary/Purpose As the AVP, Software Development Engineer – III for Servicing Apps, you will leverage your technical expertise to develop and support Commercial contact center applications. This role involves overseeing multiple Commercial applications, leading agile teams, and driving key initiatives across Servicing Organization. Essential Responsibilities Lead the support and development of Commercial contact center applications. Drive Emergency Response Teams (ERTs) and root cause analysis to ensure high availability and reliability for business objectives. Identify and implement system improvements and automations through innovation.Collaborate with Synchrony and Supplier technical resources and product managers to translate system architecture and product requirements into well-designed software components.Participate in software design reviews, code reviews, and provide recommendations to the development team.Stay updated on emerging technologies while maintaining proficiency in existing technologies.Build and motivate strong technical teams, retaining critical skills.Perform other duties and special projects as assigned. Required Skills/Knowledge Bachelor's degree in Computer Science/Engineering or related field, with a minimum of 5 years of experience in Information Technology.Minimum 5 years of hands-on experience with Java, J2EE, Web Services, and Spring.2+ years of experience in a support role, preferably for a web application.2+ years of experience in architecting API based web application.3+ years of experience in supporting or developing applications using microservices architecture and cloud technologies such as Spring Boot, React, PCF, AWS, Maven, BitBucket, GitHub, Jenkins, Angular, Bootstrap, and Splunk.5 years of experience in agile software development practices.Strong understanding of SDLC processes and release management.Proven analytical and problem-solving skills.Excellent oral and written communication skills.Willingness to work flexible shift timings to respond to emergencies. Desired Characteristics Exceptional customer focus with the ability to effectively manage and exceed customer expectations.Proven ability to align business strategy with IT technology initiatives.Up-to-date knowledge of industry trends and best practices.Strong business acumen with a comprehensive understanding of financial services business processes and practices.Familiarity in designing application using SOLID principles, Java and microservice design patterns with business acumenWorking knowledge in RDBMSFamiliarity and Understanding of Critical Workstation Business Capabilities.Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options Eligibility Criteria: Bachelor’s Degree with minimum of 5+ years of experience in Information Technology, or in lieu of a degree 7+ years of experience in Information Technology. Work Timings: 2 PM – 11 PM IST (This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, LPP)L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L08+ Employees can apply Grade/Level: 10 Job Family Group Information Technology

JOB_POSTING-3-70262-2 Job Description Role Title: Senior Analyst-Analytics, CEPA & B2B (L08) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose Sr. Analyst , Analytics (individual contributor) role is a part of Consumer Engagement, Products and B2B Analytics pillar under India Analytics Hub (IAH). The role will include understanding the request of the business , Extract , transform , validate and visualize large data to address project delivery enabling Synchrony’s growth and profitability. The model candidate must be passionate about data & analytics , know the story and be keen on learning new technologies. You will have the opportunity to work with a specific portfolio or cross-functional teams and leverage state of the art tools (viz., SAS, Model builder suite of products, R, Python etc.,). This position is remote, where you have the option to work from home Key Responsibilities Leverage Data and Analytical tools to create and track metrics which reflect state of the businessParticipate and execute on strategic ideas in line with business objectives and project requirementsAdherence to timely delivery, accuracy and documentation in line with Audit Procedures Required Skills/Knowledge BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 6 months to 2 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 2 to 4 years of experience.Academic knowledge of SQL / SAS /Open Source concepts, ability to write and execute queriesBasic Understanding of Core Concepts / Metrics in Retail FinanceAbility to articulate analysis outcomes into findings and recommendations Desired Skills/Knowledge Working Knowledge on SQL/SAS/Python to perform data manipulation Eligibility Criteria BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 6 months to 2 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 2 to 4 years of experience. Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, LPP)L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L4+ Employees can apply Grade/Level: 08 Job Family Group Data Analytics

JOB_POSTING-3-70238-2 Job Description Role Title: AVP, Business and Customer Analytics(L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.Synchrony celebrates ~52% women talentWe offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-beingWe provide career advancement and upskilling opportunities for all to take up leadership roles Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose AVP, Analytics – American Eagle (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will deliver high visibility and high-impact projects, working in close collaboration with IAH and US Analytics teams to help solve key business problems with solutions that are powered by data and analytics. This role will be working in a consulting model and develop analytic solutions focused on enabling company’s growth and profitability. Key Responsibilities Support American Eagle business and analytics stakeholders in making informed decisions through data, analytics and insightsResponsible and committed to the last mile execution of projectsLead analytics projects from scoping to delivery and solve business problems through basic to advanced analytics as applicableWork hands-on to derive insights from data and/or automate critical processes using analytical techniques, tools, software and provide actionable recommendations to enable effective decision making and reduce execution time, as appropriateEnsure projects are delivered in adherence to expected timelines, accuracy & compliance with meticulous project managementContribute to internal initiatives, perform other duties and/or special projects, as assignedDemonstrate project management skills and ability to handle multiple initiatives Required Skills/Knowledge Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 6+ years of hands-on relevant analytics/data science experienceMinimum 4+ years of hands-on SQL/ SAS programming experienceMust have experience with Business Intelligence and Reporting tools such as Tableau & Power BIExperience in Google Cloud Platform (GCP), data lakes, Extract, Transform, and Load (ETL) processes, and Big Data analyticsExperience in campaign sizing, campaign performance measurement and customer targeting frameworkProven ability to design and lead strategic projects and work independently, yet as key member and contributor to a broader teamBe able to listen to the stakeholders, ideate/propose solutions, lead planning & execution, and deliver analytics projectsBe able to effectively communicate (verbal, written & in presentation form) and lead analytics with senior stakeholdersExperience in credit card or financial services industryAbility to effectively manage tasks and projects with competing priorities Desired Skills/Knowledge Experience working with Python/R, big data - Hadoop/Hive/GCPExperience in report automation to optimize performance Eligibility Criteria Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience. Minimum 6+ years of hands-on relevant work experience in lieu of specified degree Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role before applyingInform your manager or HRM before applying for the role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, skills) Mandatory to upload your updated resume (Word or PDF format)Must not be on any corrective action plan (First Formal/Final Formal, PIP)L8+Employees who have completed 18 months in the organization and 12 months in current role and level are only eligibleL08 + Employees can apply Job Family Group Data Analytics

JOB_POSTING-3-70236-2 Job Description Role Title: Manager, Digital Analytics (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose Manager, Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives. The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The role includes providing strategic thought leadership in optimizing and scaling up current deliveries and building analytics roadmap. The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business. Key Responsibilities Independently work on Digital Measurement Analytics for Synchrony’s Servicing Platforms in Agile methodology to drive digital data strategy that includes collection & validation of data and reporting.Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities.Responsible for effective communication, project deliverables, adhering to expected timelines, accuracy & compliance with meticulous project management.Mentor team members on analytical, technical and functional skills Qualifications/Requirements 2 to 4 Years of working experience in Analytics domain, 1+ years of experience in Digital or Web Analytics Domain utilizing tools such as Adobe or Google Analytics and 1+ years of experience in SAS or SQL.Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner.Minimum 1+ years of experience in Data visualizations tools such as Tableau to drive insights.BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 4 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 6 years of experience Desired Characteristics 2 to 4 years of analytics experience in Financial Services IndustryAbility to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon. Eligibility Criteria BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 4 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 6 years of experience Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (Formal/Final Formal)L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.L4+ Employees can apply Level / Grade : 09 Job Family Group Data Analytics

JOB_POSTING-3-70285-1 Job Description Role Title : AVP, Scrum Master (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top Rated Financial Services Companies.Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. GOI&T (Global Operations Initiatives & Technology) team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs – consistently delivering value to customers. Role Summary/Purpose The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsible for collaborating with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the Digital First prioritized initiatives. Essential Responsibilities Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead multiple high-performing, cross-functional agile scrum/Kanban teams as the Scrum MasterWork with business teams to shape business requirements and provide ongoing communication through project execution.Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time.Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives).Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product deliveryWell versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning.Manage Sprints - keeping order, process, delivery, priorities accurate and on timeKeep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractionsWork with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines.Advocate for autonomous, self-organizing, empowered, and continuously improving teams.Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements.Lead in production support prioritization with key stakeholders and identify and pursue improvements.Facilitate regular meetings with all relevant stake holders and project team to discuss/share status and to track progress & health of the project.Perform other duties and/or special projects as assigned Required Skills / Knowledge Bachelor's Degree in any discipline with minimum 6+ years of overall experience or in lieu of a degree, 8+ years of overall experience.Minimum 3+ years of experience in managing, developing or implementing Information Technology systems/ProjectsCSM/SAFe Certified is a must.Experience in People/ Vendor managementAbility to build & maintain relationships & partnerships with key stakeholders.Excellent knowledge on Agile methodologies and practicesExcellent verbal, written, and communication skills. Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs.Proven leadership and effective decision-making capabilitiesDemonstrated experience in conflict resolutionAbility to monitor and manage critical path elements of consolidated projects & programs Contact Center Technology project management experience Desired Characteristics Experience managing offshore resources, organizing and motivate large cross-functional teams.Experience in leading Agile Team(s) in SAFe (Scaled Agile Framework) that involve Cross functional team members will be added advantageExperience managing projects in large banking and financial services companiesStrong business acumen and superior decision-making skills.Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.Strong cross-functional team player with the ability to work seamlessly across a matrix organization.Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented.Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives.Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts.Desire to work in an open, collaborative and fast-paced environment. Eligibility Criteria Bachelor's Degree in any discipline with minimum 6+ years of overall experience or in lieu of a degree, 8+ years of overall experience. Work Timings : 2 PM to 11 PM IST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L8+ Employees can apply Grade/ Level: 10 Job Family Group Information Technology

JOB_POSTING-3-70253-2 Job Description Role Title: VP, Data Engineering Tech Lead (L12) Company Overview COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore Organizational Overview Organizational Overview: This role will be part of the Data Architecture & Analytics group part of CTO organization Data team is responsible for designing and developing scalable data pipelines for efficient data ingestion, transformation, and loading(ETL).Collaborating with cross-functional teams to integrate new data sources and ensure data quality and consistency.Building and maintaining data models to facilitate data access and analysis by Data Scientists and Analysts.Responsible for the SYF public cloud platform & services.Govern health, performance, capacity, and costs of resources and ensure adherence to service levelsBuild well defined processes for cloud application development and service enablement. Role Summary/Purpose We are seeking a highly skilled Cloud Technical Lead with expertise in Data Engineering who will work in multi-disciplinary environments harnessing data to provide valuable impact for our clients.The Cloud Technical Lead will work closely with technology and functional teams to drive migration of legacy on-premises data systems/platforms to cloud-based solutions.The successful candidate will need to develop intimate knowledge of SYF key data domains (originations, loan activity, collection, etc.) and maintain a holistic view across SYF functions to minimize redundancies and optimize the analytics environment. Key Responsibilities Manage end-to-end project lifecycle, including planning, execution, and delivery of cloud-based data engineering projects.Providing guidance on suitable options, designing, and creating data pipeline for the analytical solutions across data lake, data warehouses and cloud implementations.Architect and design robust data pipelines and ETL processes leveraging Ab Initio and Amazon Redshift.Ensure data integration, transformation, and storage process are optimized for scalability and performance in cloud environment.Ensure data security, governance, and compliance in the cloud infrastructure.Provide leadership and guidance to data engineering teams, ensuring best practices are followed.Ensure timely delivery of high-quality solutions in an Agile environment. Required Skills/Knowledge Minimum 10+ years of experience with Bachelor's degree in Computer Science or similar technical field of study or in lieu of a degree 12+ years of relevant experienceMinimum 10+ years of experience in managing large scale data platforms (Data warehouse/Data Late/Cloud) environmentsMinimum 10+ years of financial services experienceMinimum 6+ years of experience working with Data Warehouses/Data Lake/Cloud.6+ years’ of hards-on programming experience in ETL tools - Ab Initio or Informatica highly preferred. Be able to read and reverse engineer the logic in Ab Initio graphs.Hands on experience with cloud platforms such as S3, Redshift, Snowflake, etc.Working knowledge of Hive, Spark, Kafka and other data lake technologies.Strong familiarity with data governance, data lineage, data processes, DML, and data architecture control execution.Experience to analyze system requirements and implement migration methods for existing data.Ability to develop and maintain strong collaborative relationships at all levels across IT and the business.Excellent written and oral communication skills, along with a strong ability to lead and influence others.Experience working iteratively in a fast-paced agile environment.Demonstrated ability to drive change and work effectively across business and geographical boundaries.Expertise in evaluating technology and solution engineering, with strong focus on architecture and deployment of new technologySuperior decision-making, client relationship, and vendor management skills. Desired Skills/Knowledge Prior work experience in a credit card/banking/fintech company.Experience dealing with sensitive data in a highly regulated environment.Demonstrated implementation of complex and innovative solutions.Agile experience using JIRA or similar Agile tools. Eligibility Criteria Bachelor's degree in Computer Science or similar technical field of study (Masters degree preferred)Minimum 12+ years of experience in managing large scale data platforms (Data warehouse/Data Late/Cloud) environmentsMinimum 12+ years of financial services experienceMinimum 8+ years of experience working with Oracle Data Warehouses/Data Lake/Cloud8+ years’ of programming experience in ETL tools - Ab Initio or Informatica highly preferred. Be able to read and reverse engineer the logic in Ab Initio graphs.Hands on experience with cloud platforms such as S3, Redshift, Snowflake, etc.Rigorous data analysis through SQL in Oracle and various Hadoop technologies. Involvement in large scale data analytics migration from on premises to a public cloudStrong familiarity with data governance, data lineage, data processes, DML, and data architecture control execution.Experience to analyze system requirements and implement migration methods for existing data.Excellent written and oral communication skills, along with a strong ability to lead and influence others.Experience working iteratively in a fast-paced agile environment. Work Timings: 3:00 PM IST to 12:00 AM IST (WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L10+ Employees can apply Level / Grade : 12 Job Family Group Information Technology

JOB_POSTING-3-70234-2 Job Description Role Title: AVP, Principal Product Engineer (L11) Company Overview COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India. Organizational Overview This role will be part of the Data Architecture & Analytics group part of CTO organization. Data team is responsible for designing and developing scalable data pipelines for efficient data ingestion, transformation, and loading(ETL).Data team owns and manages different tools platforms which provides an environment for designing and building different data solutions.Collaborating with cross-functional teams to integrate new data sources and ensure data quality and consistency.Building and maintaining data models to facilitate data access and analysis by Data Scientists and Analysts Role Summary/Purpose We are seeking a highly experienced Senior MLOps Platform Admin to join our dynamic team and drive the implementation and optimization of our machine learning operations. You will leverage your deep expertise to build and maintain robust, scalable, and reliable MLOps pipelines. With 5+ years of hands-on experience, you will play a critical role in bridging the gap between data science and engineering, ensuring the seamless deployment and monitoring of our machine learning models.. Key Responsibilities Understand industry trends and build a roadmap for SYF MLOps capabilities.Focus on faster data curation, comprehensive model governance, and automated model drift detectionDesign, develop, and implement end-to-end pipelines on MLOps platform.Automate model training, validation, deployment, and monitoring processes.Implement CI/CD pipelines for machine learning models, integrating with tools like Jenkins, CLoudbees etc.Configure and manage MLOps environments, ensuring optimal performance and resource utilization.Integrate MLOps model registry with AWS storage solutions.Implement robust monitoring and logging solutions using AWS CloudWatch.Track model performance metrics and identify potential issues, such as model drift.Optimize model performance and ensure high availability in production environments.Develop and maintain data pipelines for machine learning workflows.Implement data versioning and lineage tracking.Ensure data security and compliance with relevant regulations.Collaborate closely with data scientists, data engineers, and software developers.Communicate effectively with stakeholders to understand requirements and provide technical guidance.Implement security best practices throughout the MLOps pipeline. Required Skills/Knowledge Proven experience in building and deploying machine learning models in production environments.Expertise in Python and experience in ML libraries like tensorflow, H2O, Anaconda etcExperience with CI/CD pipelines and tools.Excellent problem-solving and communication skills.Experience with model monitoring and drift detection. Desired Skills/Knowledge Understanding of Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.Understanding of AWS services, including EC2, EKS, S3, SageMaker.AWS certifications (e.g., AWS Certified Machine Learning – Specialty).Experience with other cloud platforms, like Azure, GCP. Eligibility Criteria Bachelor's degree in Computer Science or similar technical field of studyMinimum 10+ years of technology experience and in lieu of a degree 12+ years of experienceMinimum 5+ years of experience in MLOps.Ability to develop and maintain strong collaborative relationships at all levels across IT and the business.Excellent written and oral communication skills, along with a strong ability to lead and influence others.Experience working iteratively in a fast-paced agile environment.Demonstrated competency linking business strategy with IT technology initiativesProven track record of leading and executing on critical business initiatives on-time and within budget.Demonstrated ability to drive change and work effectively across business and geographical boundaries.Expertise in evaluating technology and solution engineering, with strong focus on architecture and deployment of new technologySuperior decision-making, client relationship, and vendor management skills. Work Timings: 3 PM to 12 AM IST (WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L09+ Employees can apply Grade/Level: 11 Job Family Group Information Technology

Job Description: Role Title: AVP, Merchant Risk (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer - from acquisition to account management to collections and recovery - we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with the executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose: AVP, Acquisition Fraud Strategy will be responsible for developing and managing best-in-class analytic solutions or algorithms for Payment solutions Portfolio to detect high risk merchants and provide recommendations to the business to mitigate credit and fraud risks. This role requires a person to proactively identify the opportunities to enhance analytical capabilities around pre-funding risk, early warning merchant profitability etc.. Successful candidate will have an opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, SQL, Tableau and open for any innovative tools). Key Responsibilities: Expand and automate merchant risk mitigating analytical processes that protect SYF from financial losses. Opportunities to enhance our analytics around pre-funding risk, early warning merchant profitability (i.e. shift to second look position) and merchants that drive high levels of customer confusion which lead to increased fraud claims and costs. Develop and support merchant risk monitoring wing to wing for installment products outside of traditional merchant risk monitoring tools. Innovation type analytics to determine if new tools and data types should be added to merchant underwriting and merchant monitoring strategies that mitigates both credit and fraud risks (i.e. currently investigating how dark web intel, public chat forums and the BBB can help mitigate risks). Support Merchant risk with Tableau reporting. Build/Design new controls to protect against risk within the Merchant Risk Process. Maintain weekly/monthly datasets. Troubleshoot and enhance when necessary. Monthly merchant dashboard and merchant dispute workups for senior leaders and client risk teams. Ad hoc analytical projects to support Payment solutions Credit initiatives. Work on multiple projects simultaneously and managing projects independently. Communicate portfolio trends, insights and findings to Business partners and senior leadership. Required Skills/Knowledge: Bachelors degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics, Statistics, Engineering) with minimum 4+ years in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6+ years of relevant experience in an analytical/quantitative role related to consumer lending. 2+ years of experience working with statistical tools such as SAS, Python, Tableau. 2+ years of experience in retail, business, installment loans, or private label credit. Expert level proficiency with Excel Excellent communication and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues Desired Skills/Knowledge: Strong communications and demonstrated problem solving skills & attention to detail Experience operating at a strategic level as part of a cross functional team. Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area. Ability to multitask and perform in a fast-paced environment. Experience with SynApps and Edison platform a plus. Experience with CDCI, PDR and CLBP2 database a plus. Proven ability to successfully manage and implement projects on time & on budget. Proven ability to communicate with all levels of employees, management and clients. Eligibility Criteria: Bachelors degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics, Statistics, Engineering) with minimum 4+ years in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6+ years of relevant experience in an analytical/quantitative role related to consumer lending. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group: Credit

Job Description: Role Title: Vice President Production Support (L12) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Production Support Team is responsible for supporting the deployment of changes for GOIT. This role is responsible for driving all aspects of Issue Management collaborating with cross functional teams to ensure timeliness responses and fixes/improvements of production defects. Role Summary/Purpose: In this role, the VP of Production Support will be responsible for driving all aspects of Issue Management and support for all applications GOIT manages/supports. This Lead will collaborate with cross functional teams comprising of Business, IT, Governance, Frontline Experience and other key stakeholders in providing direction, ensuring alignment with SLAs, and identifying and addressing any Compliance concerns as needed. We re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Lead Production Support enabling teams (GOIT Issue Management, including emerging Issues and Moxie/CXOne support) and drive optimization and execution of processes. Manage and support of Moxie/CXOne application in onboarding New Clients, setting up secured mail, and addressing ongoing issues Partner and act as a liaison with different key teams outside of Production Support (Servicing, Collections, Customer Solutions, digital, etc.) to drive and deliver functionality/features to close IR s and incidents. Drive Issue Management dashboards; presenting, and disseminating reports regarding trends, status updates, close loop, and audits Plan and communicate with business, IT Leadership, and other key stakeholders regarding issue status, resolution and escalation. Collaborate with the Compliance team to ensure transparent, accurate tracking, and visibility to production issues to determine Critical to Compliance impact and manage SLA Constantly evaluates and refines the issue management process to maximize efficiency and effectiveness. Work with management to establish risk mitigation strategies and provide guidance on control enhancement to ensure key risks are appropriately managed Manage release communications in partnership with Frontline Experience Team and coordination of release meetings for the Business. Actively engage in PI (program increment) planning as part of the SAFe framework Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelors Degree with 12+years of IT experience and in lieu of a degree 14+years of experience Minimum 3+ years in application support or management, production support and issue resolution 5+ years in operational management including Servicing, Collections, and Customer Solutions 3+ years of cross-functional team leadership management experience Demonstrated ability to define and implement process improvements in the areas of issue management and communications Experience with managing and providing coaching to direct reports Excellent problem-solving skills and attention to detail Strong communication and collaboration skills Desired Characteristics: Strong technology skills in a fast-paced and dynamic environment Strong influencing skills in a complex matrix working environment High energy, self-motivated, with strong communication skills in articulating complex concepts (verbal and written) Strong Program Management, Project Management and/or Business Analyst experience Track record of creative problem solving and resourcefulness and ability to thrive in a cross-functional and virtual environment. Experience with Agile software development framework Eligibility Criteria: Bachelors Degree with 12+years of IT experience and in lieu of a degree 14+years of experience Work Timings : 6:00AM - 2:30PM EST (This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group: Information Technology

JOB_POSTING-3-70379-3 Job Description Job Title: Project Manager – Risk (L8) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Synchrony's Risk Team is a dynamic and innovative team dedicated to providing oversight as 2nd Line of Defense. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars plays a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenge. This role is aligned to the Risk India team, requiring cross-functional effectiveness, and also contribute to the Compliance Risk pillar. Role Summary Project Manager - Risk is a strategic partner to the Head of Risk India, responsible for driving the risk engagement strategy and fostering a culture of risk awareness and excellence within the organization. This role will focus on learning and development, job shadowing, cross-functional learning, risk culture, innovation, and branding. This role also need to provide Agile Project Management support for process automation project developed on Power Platform. Key Responsibilities Risk Engagement Strategy: Develop and implement a comprehensive risk engagement strategy that aligns with the organization's goals and objectives. Learning and Development: Design and deliver learning and development programs that enhance risk management skills and knowledge across the organization. Job Shadowing and Cross-Functional Learning: Facilitate job shadowing and cross-functional learning opportunities to promote collaboration and knowledge sharing between risk and other departments. Risk Culture: Foster a culture of risk awareness and excellence within the organization, promoting a proactive and informed approach to risk management. Innovation: Identify and implement innovative solutions to enhance risk management processes and practices. Newsletter and Branding: Develop and publish a regular risk newsletter to communicate risk-related information and updates to stakeholders. Develop and maintain the risk department's brand and reputation. Stakeholder Management: Build and maintain relationships with key stakeholders, including senior management, business leaders, and external partners. Project Management: Manage projects and initiatives related to risk engagement, learning and development, innovation and process automation. Project Execution: Manage the end-to-end delivery of power automation projects for Compliance and other Risk functions. Risk & Issue Management: Identify project risks, develop mitigation plans, and ensure smooth execution. Perform other duties and/or special projects as assigned & ability to work independently or without much oversight. Required Skills/Knowledge Experience: Bachelor's degree with 1+ Years of work experience in project management; and in lieu of degree 3+ years of work experience. Skills: Reporting experience using Power BI / Tableau or other visual reporting tool. Experience in driving process automation project using Power Platform. Knowledge: Strong understanding of risk management principles, practices, and regulations. Leadership: Proven leadership and influencing skills, with the ability to drive change and innovation. Strategic Thinking: Ability to think strategically and develop plans that align with the organization's goals. Communication: Excellent communication and interpersonal skills, with the ability to communicate complex risk concepts to various stakeholders. Project Management: Proven project management skills, with the ability to manage multiple projects and initiatives simultaneously. Process Management: Proven knowledge of managing process flows and process automation using Power Platform or other low code tools. Familiarity with project management tools (e.g., JIRA) Desired Skills/Knowledge Learning and Development: Experience in designing and delivering learning and development programs. Innovation: Ability to think creatively and develop innovative solutions to risk management challenges. Collaboration: Ability to work collaboratively with various stakeholders, including senior management, business leaders, and external partners. Adaptability: Ability to adapt to changing priorities and circumstances. Problem-Solving: Strong problem-solving skills, ability to think critically and creatively. Risk Certifications: Certifications such as CRISC (Certified in Risk and Information Systems Control), or PRMIA (Professional Risk Managers’ International Association) are highly desirable. Tech Certifications: Certifications such as Microsoft Certified: Power Platform Fundamentals, or any other similar certifications. Eligibility Criteria: Bachelor's degree with 1+ Years of work experience in project management; and in lieu of degree 3+ years of work experience. Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal/LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L04+ Employees can apply Grade/Level: 08 Job Family Group: Risk Management Job Family Group Risk Management Show more Show less

JOB_POSTING-3-70388 Job Description Role Title: Service Delivery Manager (L08) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview The IT Service Management Group is a Major Incident management team responsible for facilitating the resolution of major incidents 24/7 –which directly impact our customers, clients or multiple internal users. This team is responsible for the following: During The Incident Incident Prioritization Escalation Documentation Impact Mitigation Communication Resolution Post Incident SDM Initiatives Analysis Problem Management Continuous Service Improvement Role Summary/Purpose The Service Delivery Manager 1 (SDM1) will be a member of the IT Service Management Group and support Synchrony’s Major Incident and Problem Management processes. This includes initiating major technology-based incidents reported by internal users and support associates, support vendors and SYF’s clients, providing leadership on lower-priority incidents, administering effective follow-up on incidents, producing meaningful analyses of data and ensuring that areas for improvement are identified and addressed. In addition, they will participate in process improvements and proactive measures to reduce the business impact of technology-based incidents. Key Responsibilities Act as the first point of contact for issues reported by SYF’s clients, internal technology support teams and internal users on major incidents impacting Synchrony’s technology services. Lead Incident Management Calls on lower-priority incidents, including coordinating & engaging support teams, tracking troubleshooting tasks and collecting impact status Escalate Incidents as needed based on documented instructions (job aids, Standard Operating Procedures) and engage Business Continuity and Disaster Recovery teams based on SOPs. Engage / Escalate with support vendors as need based on documented instructions. Identify priority of incident based on guidelines. Capture standard incident information through life-cycle of Incident. This includes but is not limited to detailed descriptions of the actual impacts (error messages, customer or user functions impacted) and support team involvement (triage and resolution activities performed and their associated timelines). Make use of available troubleshooting tools including but not limited to ServiceNow reports and monitoring applications. Document areas for improvement with the handling and escalation of an Incident. Create Problem tickets related to incidents, when appropriate, as per SOPs. Maintain Call lists, resolver groups and alerting systems. Manage On-boarding of new applications into the Incident Management process. Assist SDM2s and SDM3 in the maintenance of Incident Management Job Aids. Continuous improvement. Assist in coordinating activities to review the incident management process and implement improvements. Qualifications/Requirements Bachelor’s degree and 0-2 years of related experience in technology and IT service management or in lieu of degree 2-4 years of related experience in technology and IT service management. Minimum of 0-2 years of offshore & onshore team management experience ITIL certification is a must. Hands-on working experience with infrastructure performance and availability tools Previous Infrastructure Operations Experience Strong ITIL understanding and 0-2 years of experience in ITIL practices Superior communication skills, both written and oral Strong analytical and problem-solving skills. Strong business focus, which includes the understanding of business impact caused by incidents Strong advocate of teaming concepts and processes, promote team functions, commitments, and communications. Strong team player. Desired Characteristics Assertive, inquisitive and persistent Ability to lead, manage and communicate with all levels of the organization is essential Experience with technology incident management processes Exceptional relationship management skills Working knowledge of common platforms including Unix, Linux, Windows Working knowledge of common infrastructures including servers, storage, networks & cloud Green Belt and/or Black Belt Six Sigma trained is a benefit Eligibility Criteria Bachelor’s degree and 0-2 years of related experience in technology and IT service management or in lieu of degree 2-4 years of related experience in technology and IT service management. Minimum of 0-2 years of offshore & onshore team management experience ITIL certification is a must. Work Timings: Rotational Night Shifts This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ Employees can apply Grade/Level: 08 Job Family Group Information Technology Show more Show less

JOB_POSTING-3-70379 Job Description Job Title: Project Manager – Risk (L8) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Synchrony's Risk Team is a dynamic and innovative team dedicated to providing oversight as 2nd Line of Defense. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars plays a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenge. This role is aligned to the Risk India team, requiring cross-functional effectiveness, and also contribute to the Compliance Risk pillar. Role Summary Project Manager - Risk is a strategic partner to the Head of Risk India, responsible for driving the risk engagement strategy and fostering a culture of risk awareness and excellence within the organization. This role will focus on learning and development, job shadowing, cross-functional learning, risk culture, innovation, and branding. This role also need to provide Agile Project Management support for process automation project developed on Power Platform. Key Responsibilities Risk Engagement Strategy: Develop and implement a comprehensive risk engagement strategy that aligns with the organization's goals and objectives. Learning and Development: Design and deliver learning and development programs that enhance risk management skills and knowledge across the organization. Job Shadowing and Cross-Functional Learning: Facilitate job shadowing and cross-functional learning opportunities to promote collaboration and knowledge sharing between risk and other departments. Risk Culture: Foster a culture of risk awareness and excellence within the organization, promoting a proactive and informed approach to risk management. Innovation: Identify and implement innovative solutions to enhance risk management processes and practices. Newsletter and Branding: Develop and publish a regular risk newsletter to communicate risk-related information and updates to stakeholders. Develop and maintain the risk department's brand and reputation. Stakeholder Management: Build and maintain relationships with key stakeholders, including senior management, business leaders, and external partners. Project Management: Manage projects and initiatives related to risk engagement, learning and development, innovation and process automation. Project Execution: Manage the end-to-end delivery of power automation projects for Compliance and other Risk functions. Risk & Issue Management: Identify project risks, develop mitigation plans, and ensure smooth execution. Perform other duties and/or special projects as assigned & ability to work independently or without much oversight. Required Skills/Knowledge Experience: Bachelor's degree with 1+ Years of work experience in project management; and in lieu of degree 3+ years of work experience. Skills: Reporting experience using Power BI / Tableau or other visual reporting tool. Experience in driving process automation project using Power Platform. Knowledge: Strong understanding of risk management principles, practices, and regulations. Leadership: Proven leadership and influencing skills, with the ability to drive change and innovation. Strategic Thinking: Ability to think strategically and develop plans that align with the organization's goals. Communication: Excellent communication and interpersonal skills, with the ability to communicate complex risk concepts to various stakeholders. Project Management: Proven project management skills, with the ability to manage multiple projects and initiatives simultaneously. Process Management: Proven knowledge of managing process flows and process automation using Power Platform or other low code tools. Familiarity with project management tools (e.g., JIRA) Desired Skills/Knowledge Learning and Development: Experience in designing and delivering learning and development programs. Innovation: Ability to think creatively and develop innovative solutions to risk management challenges. Collaboration: Ability to work collaboratively with various stakeholders, including senior management, business leaders, and external partners. Adaptability: Ability to adapt to changing priorities and circumstances. Problem-Solving: Strong problem-solving skills, ability to think critically and creatively. Risk Certifications: Certifications such as CRISC (Certified in Risk and Information Systems Control), or PRMIA (Professional Risk Managers’ International Association) are highly desirable. Tech Certifications: Certifications such as Microsoft Certified: Power Platform Fundamentals, or any other similar certifications. Eligibility Criteria: Bachelor's degree with 1+ Years of work experience in project management; and in lieu of degree 3+ years of work experience. Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal/LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L04+ Employees can apply Grade/Level: 08 Job Family Group: Risk Management Job Family Group Risk Management Show more Show less

JOB_POSTING-3-70423 Job Description Role Title: Manager Treasury, Payments Analyst (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities for all to take up leadership roles Organizational Overview Treasury team priority is to ensure the business has the money it needs to manage its day to day business operations, while also helping develop its long term financial strategy. Payment Services team is a part of treasury operations, where we have two main processes i.e Day 1& Day 2 Exception Process. In a Day 2 we have sub process like Payment Suspense, Payment Research, Payment Returns, Bank Advice &Vision Plus. Payment Services team mainly involves in the clearance of an invalid transaction within a given frame time. Role Summary/Purpose This role would be located in India. This role will provide support for the Day 2 Inbound Payments manager which is responsible for the timely and accurate processing of returned payments, bank advices (encoding errors, misc. bank adjustments), payment suspense and payment research items related to various Synchrony’s servicing systems. This role will also support the implementation of key client/business initiatives and process improvement efforts related to this process. Currently this role will be Individual contributor role and in future person might need to handle a team. Key Responsibilities Exhibit an understanding of the end to end processes related to payment services, including transaction flows, payment channels, key systems, and inputs and the implications to the GL and reconciliation process. Exhibit thorough understanding and maintain documentation of the end to end processes related to payment services, including transaction flows, payment channels, key systems, and inputs and the implications to the GL and reconciliation process. Manage various issues and questions, raising concerns to appropriate internal and external stakeholders for research and resolution. Interact with cross functional teams to lead the design of functionality and process changes to support ongoing development for Strategic Solutions. Work within the framework of established operating procedures to implement new or updated procedures in Frontend Participate in regular project prioritization and scheduling exercises with the Group and business leader teams. Provide key leadership in proactively researching, identifying and implementing process improvement/simplification initiatives. Liaison between audit teams (internal and external) and the AVP, Payment Services, facilitating audit reviews, documentation gathering and process reviews. Process Management, by delivering key information and updating stakeholders on key metrics to stakeholders, while driving continuous improvement and simplification of the processes supported Ability to analyze, use structured problem solving and tools to troubleshoot systems, identify root cause, develop action plans, impact, and resolution options Responsible for process flows coordinating with the testing team, and scheduling project implementations. Partner with the AVP, Payment Services to update various risk assessments, business continuity plans and other audit/SOX-related documents. Required Skills/Knowledge Bachelor’s degree in any discipline with 6+ years of overall experience, or in lieu of a degree 8+ years of overall experience Minimum 5 years of working experience on FDR, Workstation & IMS Minimum 2+ years of experience in Payments within Synchrony Financial Experience with Tableau, Power BI, SAS. Should have hands on experience in MS Office (Excel, Power Point, Word etc.) Excellent communication skills – both oral and written. Ability to manage multiple & varied priorities Desired Skills/Knowledge Experience in Project Management/ Project Handling. Prior Financial Services industry experience Oracle GL experience Strong Project management Skills and demonstrated ability to lead multiple initiatives and achieve performance goals Exceptional analytical and problem-solving skills and strong communications skills. Demonstrated interpersonal and relationship building skills Demonstrated ability to apply strategic thinking toward tactical execution - interface with other functional groups Ability to handle multiple project/priorities in a fast-paced environment Demonstrated commitment to quality and customer service Eligibility Criteria Bachelor’s degree in any discipline with 6+ years of overall experience, or in lieu of a degree 8+ years of overall experience Work Timings : 3pm to 12am IST or 4pm to 1am IST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L04+ Employees can apply Grade/Level: 09 Job Family Group Finance Show more Show less

Job Description: Role Title: AVP, API Integration, Payments & Innovation (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview: This role will be a part of the Payments Technology and Innovation Team: Payments Technology and Innovation team is responsible for designing, developing and delivering cutting edge Payments systems & API integration Team owns and manages the portfolio of payments initiatives , including API-driven innovations to meet the evolving demands of Synchrony s business functions and ecosystems Collaborates with cross-functional teams including product management , enterprise architects and external vendors/ clients Builds, integrates and maintains innovative payment capabilities, leveraging modern API frameworks and cloud technologies to facilitate frictionless payment experiences and drive business growth Role Summary/Purpose: This role will lead the design, development, and optimization of payment systems, providing technical leadership to a team of engineers. This position is responsible for architecting highly available, secure, and scalable payment solutions, mentoring team members, and driving innovation in payment technologies. The role demands strategic oversight, deep technical expertise, and collaboration with cross-functional teams to meet business goals. Key Responsibilities: Lead API architecture, development, and maintenance of payment processing systems, ensuring scalability, security, and high availability. Oversee integrations with payment gateways, financial platforms, and third-party vendors, ensuring compliance with industry standards (e.g., PCI DSS). Guide a team of engineers in delivering robust payment solutions, providing mentorship and technical direction. Drive root cause analysis and resolution for critical payment incidents, leading Emergency Response Teams (ERTs) as needed. Identify opportunities for system improvements, automation, and innovation to enhance payment workflows and transaction efficiency. Collaborate with product managers, architects, and external partners to define technical requirements and roadmaps for payment initiatives. Conduct design and code reviews, ensuring adherence to best practices and high-quality deliverables. Stay ahead of payment industry trends, emerging technologies, and regulatory changes, integrating them into team strategies. Build and retain a high-performing technical team, fostering a culture of collaboration and continuous learning. Manage special projects and perform additional duties as assigned Required Skills/Knowledge : Bachelor s degree in Computer Science/Engineering or related field with a minimum of 4 years of experience in Information Technology; or in lieu of a degree, 6 years of IT experience Minimum 4 years of application development experience, with at least 2 years focused on payment systems or financial applications. 2+ years of experience leading technical teams or mentoring engineers. 5+ years of hands-on experience with Java, J2EE, Web Services, and Spring Framework. 3+ years of experience designing and implementing microservices architecture and cloud platforms (e.g., AWS, PCF, Azure). 2+ years of experience with CI/CD tools such as Maven, GitHub, Jenkins, and monitoring tools like Splunk. Strong expertise in agile software development practices and SDLC processes, with 5+ years of experience. Proven ability to troubleshoot complex payment issues and lead incident resolution efforts. Exceptional communication skills, with the ability to influence technical and non-technical stakeholders. Willingness to work flexible hours to support emergencies and align with global teams. Desired Skills/Knowledge : Deep knowledge of payment application integrations Proficiency in database design, optimization, and querying with MySQL, SQL, or similar technologies. Expertise in scaling CI/CD pipelines and driving DevOps practices. Experience architecting secure payment systems compliant with PCI DSS and other regulatory standards. Prior leadership experience in fintech, banking, or credit card industries. Strong documentation and diagramming skills using tools like Visio, Word, or Whimsical. High initiative and passion for driving technical innovation in payments. Exceptional interpersonal skills to manage cross-functional collaboration and influence senior stakeholders. Eligibility Criteria: Bachelor s degree in Computer Science/Engineering or related field with a minimum of 4 years of experience in Information Technology; or in lieu of a degree, 6 years of IT experience Work Timings: 03:00 PM to 12:00 AM IST For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group: Information Technology

Job Description: Role Title: AVP, Account Management Implementation Design & Development (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer - from acquisition to account management to collections and recover - we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose: As an AVP Account Management Implementation Design & Development, you will have the opportunity to work on major business initiatives that contribute to SYF s growth and productivity objectives. In this role, you will have the responsibility of supporting Fraud & Auth implementation. The role also needs to be driving Tandem projects acting as the product Owner and liaising with the relevant teams. You will work directly with the business, IT and strategy teams in catering to the end-to-end implementation needs. This is a strategic role in India and needs very close collaboration with India Implementation leads to draw synergies across various portfolio/functions. The role will need strong understanding of change management for prioritization of work. Key Responsibilities: Support Fraud and Auth strategy implementation and validation, code changes to Auth/fraud implementation platform(s) for Retail Finance credit risk organization. Follow protocols in development and execution (coding, testing and implementing business rules) of credit and fraud prevention strategies. Assurance of six sigma rigor in strategy development, implementation, and monitoring. Develop and support Best-in-class analytic solutions The person would be seen as SME in both Auth and Fraud domains(both technical and functional). The role would be fungible within AMTF function and is expected to deliver on projects. Needs to be the Product Owner of the for the projects as prioritized time to time viz. Tandem. Provide thought leadership in various initiatives/projects(linked to People, Process, Product) and share best practices, lead automation effort Support operational credit team in response to internal and external audit requests Provide direction for the development and maintenance of the company credit policy. Identify new opportunities to reduce losses Work on several different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered Required Skills/Knowledge: Bachelor s degree with 6+ years relevant experience (development in platform experience), or in lieu of a degree, 8+ years of relevant experience (development in platform experience). Strong understanding of Agile framework and experience in PO/Scrum Master will have an added advantage. Strong Technical abilities and hands on experience in strategy implementation platforms like power curve or advance defence. Minimum 1 year of experience using SAS, SQL & Unix, Mainframe, VBA, Excel Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus Strong interpersonal and communication skills, including the ability to work effectively with a wide range of end users Ability to work under pressure, meet deadlines, and manage project details while balancing multiple priorities Desired Skills/Knowledge: 1+ year relevant experience as a Product Owner role or Scrum Master and strong hands-on understanding of Agile framework. Agile certified MBA/MSc in analytical field. Advance SAS/SQL, COBOL, JCL, Java, C, C++ programming capability/proficiency Exposure to Big Data technologies Eligibility Criteria: Bachelor s degree with 6+ years of relevant experience (development in platform experience), or in lieu of a degree, 8+ years of relevant experience (development in platform experience) Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Grade/Level: 11 Job Family Group: Credit Job Family Group: Credit

Job Description: Role Title : AVP, Supplier Management (L11) Company Overview: COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview : Source-to-pay is the entire end-to-end process involved in procurement. It spans every process from spend management, strategic sourcing, third-party risk management, contract management, purchasing, performance management, travel & expense, procure to pay and supplier diversity . Role Summary/Purpose: This key role participates in activities that: Provides support to SYF s first line business functions across the entire lifecycle of supplier engagements Assists in the management of the Supplier Management Program s Inherent Risk rating process Support includes supplier risk profiling, advice on identification and resolution of risks, communications to functional management and assistance to functional teams on execution of Supplier Management Program activities Supports the execution of supplier risk assessments for Information Security, Business Continuity / Disaster Recovery, Legal and Compliance, Technology, Financial, Model risk, and Physical Security in partnership with the Senior Supplier Risk Management Leader Assists during crisis management support to the SYF crisis teams Supports supplier compliance with data privacy laws and regulations This role also carries key approval responsibilities to ensure timely, accurate and prudent management of supplier risks. Key Responsibilities: Analyze and understand a wide range of risks in supplier relationships, and maintain the SYF Supplier Management Program Inherent Risk: Maintain proper supplier categorization and inherent risk profiling, including alignment with SYF data classification standards, participate in IRS meetings for new/changes engagements Execute IRS reviews and approvals Support completion of required assessments at risk-based intervals to evaluate the strength of suppliers control environments in the assessment areas listed above New onboarding: support risk analysis and advice for CAR CLM and Contract terms (SCL support) Review existing relationships as new work is requested: Establish new relationships and IRS reviews for as required for modifications to existing services. Data Share process: Support the approval process with supplier data and risk-based advice Technology project support: Assist IT with SaaS governance, data classification, file transmission to suppliers, CMDB integrity/controls Support IRS maintenance & controls to keep pace with risk landscape, regulatory changes and new products/services Support the identification, development and adoption of best practices to identify, communicate and manage risk throughout the supplier lifecycle Support the implementation of quality assurance processes to ensure accuracy and completeness of submitted surveys, documents and deliverables Maintain ongoing awareness of regulatory guidelines, emerging issues and industry trends Perform other duties and/or special projects as assigned Required Skills/Knowledge: Bachelors Degree with minimum of 6+ years of leadership experience with ability to demonstrate leadership, execution, and significant business and/or bottom line contributions . In lieu of degree, must have 8+ years leadership experience. 3+ years experience interacting with suppliers, or in lieu of 3+ years supplier interactions, 3+ years operational risk management experience Travel requirements up to 5% Desired Skills/Knowledge: 5+ years managing a significant supplier relationship or overseeing third party risk Financial Services industry experience with preference for broad knowledge of the consumer credit industry. Experience managing to regulatory requirements Success as an inclusive leader with a track record of leveraging cross functional teams for business success and achievement of stretch goals Excellent relationship building skills across peer teams and key business stakeholders Outstanding project planning and execution skills Prior audit experience Six sigma / Lean process management experience Excellent communication skills including strong presentation skills at all levels of the organization and demonstrated ability to build consensus Demonstrated process design and change management experience Strong analytical and problem-solving skills to evaluate needs/opportunities Competent computer skills including working knowledge of Microsoft Office and as well as project planning and execution tools Eligibility Criteria: Bachelors Degree with minimum of 6+ years of leadership experience with ability to demonstrate leadership, execution, and significant business and/or bottom line contributions . In lieu of degree, must have 8+ years leadership experience Work Timings: Flexible (WORK TIMINGS : This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Level / Grade : 11 Job Family Group: Sourcing

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose : AVP , Analytics - PayPal role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives. The role will include providing strategic and scalable solutions for PayPal client, collaborating with US Analytics and IAH teams to identify opportunities and execute them , mentor and/or lead the team on technical and domain aspects while managing deliverables . The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business. This position is remote, where you have the option to work from home. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We re proud to offer you choice and flexibility. Key Responsibilities: Lead analytic projects/programs from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable Identify and execute analytic process improvement opportunities from data to insights and in line with business priorities Support strategic initiatives and analytic solutions building from planning to execution, as assigned time to time Establish a strong partnership with stakeholders through consistent delivery, transparency and problem solving mindset Mentor junior team members on technical and functional skills and guide them build progressive thinking towards fulfilling their career objectives and assist hiring for the team (as required) Required Skills/Knowledge: BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 5+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 7+ years of relevant hands-on analytics experience 5+ years of hands on Experience in SQL or SAS with ability to leverage advanced algorithms and be efficient in handling complex / large data 3+ Years of Experience in project management with Ability to independently formulate objectives , lay out key milestones , deliver with high accuracy 2+ years of Experience in managing People ; Coordinates work , supervises & evaluates performance, ensures employees are trained Ability to see a business process as a synergy of multiple functions & create / connect KPIs Excellent oral and written communication skills with ability to collaborate ,articulate and present solutions cutting across functional teams in a simple yet compelling manner Desired Skills/Knowledge Identify opportunities to deploy existing analytics solutions at scale and reduce time to market Knowledge of latest tools and techniques with ability to build proof of concepts Negotiate complex matters amidst conflicting sources of information and diverse opinions in alignment with Synchrony s Core values and Culture Eligibility Criteria: BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 5+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 7+ years of relevant hands-on analytics experience

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer - from acquisition to account management to collections and recover - we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose: A critical new role AVP, Credit Model Development, will be responsible for developing credit models and data governance to support credit loss forecasting models per relevant regulatory guidance (SR 11-7 / OCC 2011-12, CECL, CCAR, , DFAST). This is an individual contributor role and requires demonstrated expertise with data mining and statistical analysis, well as programming skills (Python/Pandas, Spark, Hadoop, SQL, SAS and equivalent advanced softwares / platforms). This successful candidate will use their business analysis, process, and quantitative knowledge to manage multiple initiatives to deliver results within deadlines and with a focus on accuracy and attention to detail. In addition to responsibilities on individual modeling projects this role will be expected to work on ad-hoc projects as needed. Communicating these to leadership is essential. This is a great opportunity for a statistician/data analyst/programmer with experience in consumer credit analysis. We offer a dynamic, collaborative team environment with a strong credit risk management culture. Key Responsibilities: Design and develop consumer credit statistical / econometric models to support production Loss Forecasting, Reserves (CECL), and Stress Testing processes using SAS/Python or R In collaboration with the on-shore team Monitor critical data used in credit loss forecasting models to ensure data quality using SAS/SQL/Python in collaboration with the on-shore team Proactively detect data abnormalities and communicate to relevant parties in a timely manner. Perform pre-implementation and post-implementation validation for various data change proposed by data warehouse owner or model developed team to ensure the impact is accurately assessed, the change is as expected, the implementation is successful. Perform in depth analysis on large data sets and prepare analysis and reports to support discussions on key analytics and model risks. Support building and enhancing data governance procedures and documentation in compliance with regulatory guidance as well as the Banks model risk policy. Support implementation and monitoring of credit loss forecasting models with good data quality. Proactively manage strong working relationships to maintain on-shore stakeholder satisfaction. Assist in analyzing the current and future model landscape, technologies, data frameworks and implementation platforms in line with internal as well as industry best practices Support data science initiatives / proof of concept in soling business issues through data mining / utilizing new data sources including dark data Maintain current/develop new analytical reports and presentations for senior management, executive committees and regulatory exams Perform other duties and/or special projects as assigned. Required Skills/Knowledge: Bachelors degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics, Statistics, Engineering) with minimum 4+years experience in an analytical/quantitative role related to consumer lending or in lieu of a degree 6 + years of relevant experience in an analytical/quantitative role related to consumer lending Technical Skills : Credit card modeling/analytics experience Proven hands-on experience utilizing SAS or SQL data mining skills as well as opensource Tools such as R and Python. Advanced analytics using Excel/BA, strong PowerPoint and documentation skills Ability to manage multiple competing initiatives and deliver results within deadlines and with a focus on accuracy and attention to detail Client management and teamwork skills: Strong partnership skills and experience (at least2-4 years) managing relationships across multiple teams of people Communication and influence skills: Excellent communication and influencing skills to coordinate with multiple functional areas Documentation skills: Demonstrated ability in documenting controls and procedures Desired Skills/Knowledge: Problem solving skills: Strong ability to rapidly learn the intricacies of an unfamiliar process, structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights, and develop actionable recommendations Experience in building/reviewing champion/challenger credit and risk models for consumer loss forecasting Comfort with Data and Technology: Prior experience functioning in roles and functions that are highly data-driven and require understanding of data models, process flows, and technology architecture as related to business requirements, including comfort interacting with internal technology teams Knowledge of external environment, industry/competitor profiles, and common macroeconomic indicators and correlations For Internal Applicants : Understand the criterion or mandatory skills required for the role , before applying Inform your manager and HRM before applying for any role on Workday . Ensure that your professional profile is updated ( fields such as education , prior experience , other skills ) and it is mandatory to upload your updated resume (word or pdf format ) Must not be any corrective action plan (Formal corrective / Final formal , PIP ) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply