Synchrony

Job Description: Role Title : Vice President, Operations (L14) COMPANY OVERVIEW: COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. ORGANIZATIONAL OVERVIEW: This operations team is dynamic consisting of Multiple portfolios (Voice & Non-voice). As a leader of this team, you will play a pivotal role in meeting Service Levels, driving employee engagement, implement innovative solutions to increase overall productivity & efficiency. You will be responsible for decisions concerning operational strategies and tactics as well as decisions concerning investments in the program requested by the client or the management team. ROLE SUMMARY/PURPOSE: Retail Card Operations: The Vice President, Operations will have oversight and decision responsibility for Retail Cards teams and their client groups. This person will be responsible for meeting Service levels, productivity/efficiency & for improving customer experience (internal & external). This role requires a high level of expertise to serve as lead and involves making strategic decisions, collaborating with US stakeholders, and ensuring operational excellence is met. Service Communication: Apart from leading the Retail Card phone bank operations for HKC, this role will consist of decision oversight to the service communication team which is accountable for end to end oversight of all communications needs which includes & is not restricted to creating , implementing, executing & assessing all communications related learning interventions, needs and initiatives related to communications training content, programs, and delivery channels across all functions within Hyderabad. Operations Analytics and Issue Remediation : This role will also provide administrative oversight to the Operations analytics and the Issue Remediation team related to requirements which includes & is not restricted to hiring, career development , training and engagement needs and partner with the US functional stakeholders to ensure smooth functioning of the team and there business deliverables. KEY RESPONSIBILITIES: - Act as Owners: Lead and manage aligned portfolios, includes leading a team of AVPs to achieve performance goals and maintain employee satisfaction. Ensure we meet Service Levels across all processes. Relate & Inspire: People Management (Includes driving effective performance management), Financial analysis and budgetary skills for effective resource management; Defining service requirements and translating into specific service plans - Champion Customers: Define service requirements, translating them into specific service plans, and adapting to changing customer needs or process improvements. Analyze and implement process enhancements, incorporating problem resolution strategies. - Elevate Everyday : Possess a deep understanding of financial analysis, accounting, and economic principles in contracts and legal documents. Exhibit the ability to work under pressure, adapt to dynamic shifts, and maintain a professional demeanor with strong written and oral communication skills. Demonstrate sound judgment, decision-making, and problem-solving abilities. Analyze and improve work processes and policies to enhance overall operational efficiency. Take ownership of client satisfaction on all new implementations. QUALIFICATIONS AND REQUIREMENTS: Bachelors degree with 8+ years of Exempt handling experience in Operations/Servicing required for in lieu of a degree 10+ years of Exempt handling experience in Operations/Servicing require Hands-on experience in managing operations Strong leadership skills to guide individuals towards achieving goals Minimum 6 years of exempt team handling experience and 12 years in Financial Services. Proven track record of grooming next-level leadership. Internal candidates should have 18 months in Synchrony and 12 months in the current role. Should not be on active formal/final formal corrective. Experience of implementing a wide range of initiatives to drive customer centricity & bridge cultural gap - Specific to Service Communication Demonstrate ability to understand & manage multi - layered stakeholder relationships DESIRED CHARACTERISTICS: Strong communication skills with the ability to prepare clear communication and confidently present meaningful analysis to senior management level Knowledge of Lean and Six Sigma principles. Experience in business transitions. ELIGIBILITY CRITERIA: Bachelors degree with 8 years of Exempt handling experience in Operations/Servicing required for in lieu of a degree 10 years of Exempt handling experience in Operations/Servicing require L12+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible Work Timings: 8 AM to 5 PM EST FOR INTERNAL APPLICANTS: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L12+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L12+ Employees can apply Level / Grade : 14 Job Family Group: Contact Center Operations

Job Description: Role Title: Scrum Master - SI Engineering (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Scrum Master position is part of the Technology & Ops / Engineering / Engineering Strategy organization. Role Summary/Purpose: As a Scrum Master - SI Engineering (L9), you will serve as a servant leader to support, guide, and enable one or more teams in supporting and delivering enterprise engineering initiatives, primarily within SI Engineering ART. You will drive value delivery, facilitate Agile best practices, and lead critical projects. Your focus will be supporting engineering goals, driving innovation, and fostering continuous improvement across dynamic cross-functional teams. Key Responsibilities: Lead projects within the SI Engineering ART using Scaled Agile methodologies including maintaining multiple Jira Boards/ Jira Align updates to drive continued adoption and improvement to Agile value delivery and function to the teams and the ART. Perform scaled agile team and program ceremonies consistently to ensure development stories, acceptance criteria, assumptions, QE, release and all related documentation are timely and complete to support all development, testing, and user acceptance activities. Keep one or more agile team focused on concrete priorities while keeping outside influences from disrupting the team including actively identifying and removing inefficiencies and distractions Generate and utilize process reports indicating velocity, burn-down, capacity, predictability measure, etc. to propel relentless improvement across the teams and Release Train. Communicate, facilitate and follow-up effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives). Lead in production support prioritization with key stakeholders and identify and pursue improvements. Perform other duties and/or special projects as assigned Required Skills/Knowledge: Bachelors Degree and 2 years of IT experience or equivalent leadership program experience or in lieu of degree 4 years of IT experience, experience in developing and implementing information systems and project management experience Minimum of 1 - 2 years of experience in developing and implementing information systems Minimum 2 years of experience in project management and strong understanding of agile scrum master /team coach and Scaled Agile experience. Strong curiosity to know, understand and apply Agile and Engineering disciplines Desired Skills/Knowledge: Holds, and/or actively working towards, a leading project management certification such as the SAFe Scrum Master (SM) or PMI-ACP (Agile Certified Professional). Strong business acumen and superior decision-making skills Track record as a cross-functional team player with the ability to work seamlessly across a matrix organization Desire to work in an open, collaborative and fast-paced environment Experience managing projects in large financial services companies Eligibility Criteria: Bachelors Degree and 2 years of IT experience or equivalent leadership program experience or in lieu of degree 4 years of IT experience, experience in developing and implementing information systems and project management experience Experience in developing and implementing information systems and technology project management Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details . ) For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/Level: 09 Job Family Group: Information Technology

Job Description: Role Title: Executive Assistant (L06) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles . Role Summary/Purpose: The primary responsibility of this role will be to ensure the smooth and efficient senior executive administrative support to the Country Head for Synchrony India as well as the HR Head for Synchrony Asia. Responsibilities will be broad, dynamic and changeable in nature ranging from coordinating or leading special projects, arranging conferences through to preparing presentations. This individual will work closely with the two leaders and will have close working knowledge of the office. Essential Responsibilities: Support Executive leaders by driving all related administrative tasks with a strong sense of ownership and empowerment and can do attitude. Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to senior leadership. Manage correspondence, presentations, meeting agendas, emails and any external mailings in close partnership with local and global leaders as well as Executive admins. Accurately recording minutes of the meeting and tracking related action plans Maintain professionalism and strict confidentiality with all materials, conversations as well as and exercise discretion when interfacing with the broader organization. Manage, coordinate, and arrange senior leadership travel/stakeholder visits and travel-related activities, including hotel booking transportation, and other company logistics. Process monthly corporate card and cash expenses. Organize team communications and plan events, both internally and offsite Qualifications/Requirements: Graduate in any discipline Minimum 4+ years experience as an executive or administration assistant performing administrative duties and providing support to senior leaders. Strong time-management skills and the ability to organize and coordinate multiple projects at once. Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge Excellent communication skills, strong demonstrated writing skills and a meticulous attention to detail Experience at an advanced level using Microsoft Word, Excel and PowerPoint applications as well as ability to draft correspondence and create PowerPoint presentations for leadership team Excellent administrative and interpersonal skills Must be able to meet deadlines in a fast-paced quickly changing environment. A proactive approach to problem-solving with strong decision-making skills Extremely well organized, with attention to detail, yet able to multi-task in an environment of changing priorities Intellectually sharp, able to grasp concepts and think/learn quickly Professional approach, good judgment, creative problem-solver Possessing the personal drive and commitment to implement innovative solutions. Ability to accepting constructive criticism and deal calmly and effectively with high-stress situations, this includes continuing to persevere and remaining calm in challenging or frustrating circumstances. This is important and this EA will represent two of the senior most positions in the region A self-starter able to work on own initiative and well in a team environment Work Timing - 3 pm to 12 AM IST For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L6 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L4+ employees are eligible to apply Grade/Level: 06 Job Family Group: Other Business Administration

JOB_POSTING-3-71474-5 Job Description Role Title : Manager, Business Intelligence Process (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore. Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose Manager, Business Intelligence Process (Individual Contributor) role is a part of India Analytics Hub & Business Intelligence (IAH & BI) Org. The role will deliver on business and organizational priorities for enterprise focusing on business intelligence solutions, that are powered by data and analytics. The candidate will play a crucial role in developing, testing and maintaining a robust business intelligence platform for the business and recommending best practices and solutions that will help drive better user experience, process efficiency and deliver faster business insights. through a variety of analytical reporting & visualization tools. The candidate will also collaborate with internal Synchrony platform teams, cross-functionally and with our partners to enhance overall customer experience and help guide in making more informed decisions. Key Responsibilities Hands-on deliver on assigned business intelligence and analytical project/process, by building or leveraging appropriate data, analytics and business intelligence tools Extract and analyze data, derive insights and share recommendations in line with project objective Partner on strategic business ideas and POCs targeting process efficiency, standardization & larger business adoption of business intelligence solutions Adherence to timely delivery, accuracy and documentation in line with Audit Procedures Increase productivity by replacing manual outdated reports/processes with automated modern solutions Present complex analytical information to a varied audience in a clear and concise manner Drive continuous improvement in the reporting packages for the broader audience Design, implement and manage best in class visualizations and data models/structures using business intelligence tools Collaborate with Analytics teams (US and India), mentor and train team members to upskill and expand overall expertise Support leaders across all pillars of Analytics organization to make data driven decisions Communicate and meet with clients regarding new and existing project updates Perform other duties and/or special projects as assigned Required Skills/ Knowledge Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience 2+ years of hands on Experience in SQL, SAS, Business Intelligence tools, well versed with MS-Office tools like Excel, Word, Power-Point, Open Source Tools with ability to independently build queries for data extraction & aggregation Comprehend key concepts & processes in Analytics domain and translate them into quantitative attributes/metrics Ability to define methodology, present insights to larger teams and influence decision-making Desired Skills 3+ years of analytics/business intelligence experience in Financial Services Industry Experience in working with Tableau, Power BI, Birst etc. BI tools Advanced skills in MS-Excel, PowerPoint and Word Experience with Python and R, preferably in a Linux-based cloud environment such as AWS Experience in Unix scripting and cronjob scheduling Good working knowledge of report and dashboard creation, including end to end process automation Deep understanding of data warehouse and data structures, especially Financial Services domain data warehouse, like Synchrony if possible Ability to accurately condense large amounts of information and present in a simple, cogent manner to management and clients Experience working with multiple complex data sources and large data integration assignments Good understanding of credit card industry, financial P&L drivers and key sensitivities, with business performance reporting experience Experience in operating as part of a cross-functional team Good project management, communications, multi-tasking, relationship management and influencing skills and the ability to work independently are critical to success Eligibility Criteria Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, PIP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible L4+ Employees can apply Grade/Level: 09 Job Family Group Information Technology Show more Show less

JOB_POSTING-3-71432-4 Job Description Role Title : AVP, Analytics - PayPal (L 10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose AVP , Analytics – PayPal role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives. The role will include providing strategic and scalable solutions for PayPal client, collaborating with US Analytics and IAH teams to identify opportunities and execute them , mentor and/or lead the team on technical and domain aspects while managing deliverables . The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business. This position is remote, where you have the option to work from home. “This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.” Key Responsibilities Lead analytic projects/programs from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable Identify and execute analytic process improvement opportunities from data to insights and in line with business priorities Support strategic initiatives and analytic solutions building from planning to execution, as assigned time to time Establish a strong partnership with stakeholders through consistent delivery, transparency and problem solving mindset Mentor junior team members on technical and functional skills and guide them build progressive thinking towards fulfilling their career objectives and assist hiring for the team (as required) Required Skills/Knowledge BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 5+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 7+ years of relevant hands-on analytics experience 5+ years of hands on Experience in SQL or SAS with ability to leverage advanced algorithms and be efficient in handling complex / large data 3+ Years of Experience in project management with Ability to independently formulate objectives , lay out key milestones , deliver with high accuracy 2+ years of Experience in managing People ; Coordinates work , supervises & evaluates performance, ensures employees are trained Ability to see a business process as a synergy of multiple functions & create / connect KPIs Excellent oral and written communication skills with ability to collaborate ,articulate and present solutions cutting across functional teams in a simple yet compelling manner Desired Skills/Knowledge Identify opportunities to deploy existing analytics solutions at scale and reduce time to market Knowledge of latest tools and techniques with ability to build proof of concepts Negotiate complex matters amidst conflicting sources of information and diverse opinions in alignment with Synchrony’s Core values and Culture Eligibility Criteria: BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 5+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 7+ years of relevant hands-on analytics experience Work Timings : 2 Pm to 11 Pm IST Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal/LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group Data Analytics Show more Show less

JOB_POSTING-3-71473 Job Description Role Title: Executive Assistant (L06) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Role Summary/Purpose The primary responsibility of this role will be to ensure the smooth and efficient senior executive administrative support to the Country Head for Synchrony India as well as the HR Head for Synchrony Asia. Responsibilities will be broad, dynamic and changeable in nature ranging from coordinating or leading special projects, arranging conferences through to preparing presentations. This individual will work closely with the two leaders and will have close working knowledge of the office. Essential Responsibilities Support Executive leaders by driving all related administrative tasks with a strong sense of ownership and empowerment and “can do” attitude. Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to senior leadership. Manage correspondence, presentations, meeting agendas, emails and any external mailings in close partnership with local and global leaders as well as Executive admins. Accurately recording minutes of the meeting and tracking related action plans Maintain professionalism and strict confidentiality with all materials, conversations as well as and exercise discretion when interfacing with the broader organization. Manage, coordinate, and arrange senior leadership travel/stakeholder visits and travel-related activities, including hotel booking transportation, and other company logistics. Process monthly corporate card and cash expenses. Organize team communications and plan events, both internally and offsite Qualifications/Requirements Graduate in any discipline Minimum 4+ years’ experience as an executive or administration assistant performing administrative duties and providing support to senior leaders. Strong time-management skills and the ability to organize and coordinate multiple projects at once. Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge Excellent communication skills, strong demonstrated writing skills and a meticulous attention to detail Experience at an advanced level using Microsoft Word, Excel and PowerPoint applications as well as ability to draft correspondence and create PowerPoint presentations for leadership team Excellent administrative and interpersonal skills Must be able to meet deadlines in a fast-paced quickly changing environment. A proactive approach to problem-solving with strong decision-making skills Extremely well organized, with attention to detail, yet able to multi-task in an environment of changing priorities Intellectually sharp, able to grasp concepts and think/learn quickly Professional approach, good judgment, creative problem-solver Possessing the personal drive and commitment to implement innovative solutions. Ability to accepting constructive criticism and deal calmly and effectively with high-stress situations, this includes continuing to persevere and remaining calm in challenging or frustrating circumstances. This is important and this EA will represent two of the senior most positions in the region A self-starter able to work on own initiative and well in a team environment Work Timing - 3 pm to 12 AM IST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L6 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L4+ employees are eligible to apply Grade/Level: 06 Job Family Group Other Business Administration Show more Show less

JOB_POSTING-3-71440 Job Description Role Title : AVP, Campaign Operations Manager (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market. Role Summary/Purpose: As AVP, Campaign Operations you will be an integral member of the Growth marketing within Synchrony Financial, India. In this role, you will work closely with internal team and stakeholders to lead the evolution of our campaign operations with a focus on personalized, end-to-end consumer journeys, enabled by data, automation and Gen AI. You will serve as a transformation agent, working cross-functionally to embed a consumer first mindset into the fabric of our marketing operations. Key Responsibilities Campaign Process Discovery :- Explore and analyze existing campaign methodology and processes to identify the opportunities and gaps for the transformation Journey Planning through Collaboration :- Engage with team members, stakeholders to understand real-world challenges and co-create journey based strategies tailored to business objectives. Lead campaign transformation :- Design and implement digitally-enabled, consumer first campaign operations that drive personalized engagement across channels Journey design and execution :- Develop and manage consumer journeys in marketing platforms and Customer Data Platforms (CDPs), ensuring responsiveness and relevance in real time Cross functional collaboration :- Partner with other MarTech teams (eg:-core CDP, Audience management), Marketing Cloud and Digital product teams to align strategy and integrate personalization into journeys Scalable Frameworks :-Create templates and strategic playbooks for identification, targeting, segmentation and orchestration of journey to ensure transformation with success Innovation and Best Practices :- Drive digital transformation by embedding modern campaign methodologies and personalization best practices into operational workflows Team enablement :- Mentor and upskill team members on journey-based thinking, platform usage and consumer centric execution Required Skills/Knowledge 8+ years of experience in digital marketing, campaign operations with consumer journey design – preferably within financial services. Strong background in Consumer journey design, personalization and omnichannel campaign delivery Proficiency with Customer Data Platforms (eg:- Blueconic, Adobe experience Platform, Salesforce, SAS CI 360) Working knowledge on SAS or SQL Understanding of quality management practices in marketing operations, including process governance and continuous improvement. Hands on experience with marketing automation platforms and real-time journey orchestration tools. Solid interpersonal skills at all organizational levels, including the ability to communicate effectively and influence others in the business Desired Skills/Knowledge Working knowledge of Gen AI application in marketing operations, consumer insight generation Experience driving change and implementing new frameworks or technologies within complex marketing ecosystems. Strong project management and analytical skills with a focus on measurable business impact Creative thinker with the ability to reimagine existing processes Experience with statistical analytics languages and platforms is a plus i.e., Python, Hadoop etc Eligibility Criteria Bachelor's Degree with 8+ years of IT experience or, in lieu of a degree, minimum of 10+ years of Marketing experience in financial domain Work Timings: 2 PM to 11 PM IST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Level / Grade : 11 Job Family Group Marketing Show more Show less

JOB_POSTING-3-71432 Job Description Role Title : AVP, Analytics - PayPal (L 10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose AVP , Analytics – PayPal role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives. The role will include providing strategic and scalable solutions for PayPal client, collaborating with US Analytics and IAH teams to identify opportunities and execute them , mentor and/or lead the team on technical and domain aspects while managing deliverables . The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business. This position is remote, where you have the option to work from home. “This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.” Key Responsibilities Lead analytic projects/programs from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable Identify and execute analytic process improvement opportunities from data to insights and in line with business priorities Support strategic initiatives and analytic solutions building from planning to execution, as assigned time to time Establish a strong partnership with stakeholders through consistent delivery, transparency and problem solving mindset Mentor junior team members on technical and functional skills and guide them build progressive thinking towards fulfilling their career objectives and assist hiring for the team (as required) Required Skills/Knowledge BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 5+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 7+ years of relevant hands-on analytics experience 5+ years of hands on Experience in SQL or SAS with ability to leverage advanced algorithms and be efficient in handling complex / large data 3+ Years of Experience in project management with Ability to independently formulate objectives , lay out key milestones , deliver with high accuracy 2+ years of Experience in managing People ; Coordinates work , supervises & evaluates performance, ensures employees are trained Ability to see a business process as a synergy of multiple functions & create / connect KPIs Excellent oral and written communication skills with ability to collaborate ,articulate and present solutions cutting across functional teams in a simple yet compelling manner Desired Skills/Knowledge Identify opportunities to deploy existing analytics solutions at scale and reduce time to market Knowledge of latest tools and techniques with ability to build proof of concepts Negotiate complex matters amidst conflicting sources of information and diverse opinions in alignment with Synchrony’s Core values and Culture Eligibility Criteria: BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 5+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 7+ years of relevant hands-on analytics experience Work Timings : 2 Pm to 11 Pm IST Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal/LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group Data Analytics Show more Show less

JOB_POSTING-3-71471-1 Job Description Role Title: VP, Model Risk Management (L13) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Synchrony's Risk Team provides independent oversight of Synchrony’s risk-taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk-appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks & providing effective challenge. Risk serves as Synchrony’s Second Line of Defense. Overall, Risk Team oversees and manages the Risk Program to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and complying with related overall risk, risk testing policies, standards, procedures as well as regulations. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars play a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenges. Role Summary/Purpose The VP, Model Risk Management is responsible for managing the MRM India team, to act like a consultant/project manager to the team, to provide real time guidance on the validation work, also to oversee quality control of their deliverables and to reduce iteration between their US managers to speed up the review completion. The VP will help enhance efficiencies across all pillars, and ensure they are meeting the related Model Risk Management policies, standards, procedures as well as applicable regulations. This role requires deep subject matter expertise to lead the team and be accountable for validation results delivered by MRM India team across a wide range of model categories under adequate technical supervision. The VP will also work closely within the Risk organization on model related risks to ensure such risks are well covered and have appropriate controls. This is a team lead role. Key Responsibilities Serve as a team lead, manage ~20 MRM India team members, provide real time guidance, smoothen the workflow, reduce iteration between their US managers to speed up review timelines. Lead and supervise team’s full scope validation and other reviewers, ensuring timely completion of the validation projects with high quality, requiring minimal supervision from the review manager/supervisors. Quality Enhancement- the MRM India team lead is expected to enhance the quality of model reviews delivered by the team- help reduce the feedback time and enhance efficiencies across all types of models including acquisition and account management credit risk models, TNF and transactional fraud models, marketing models, collections models, finance models and loss forecast models, etc. Ownership of Validation Process- team lead is expected to assist the MRM India team members to conduct an effective challenge to the first line of defense, independently validate the assigned validation- taking ownership of the end-to-end validation process. Enhanced Contribution & Team upskilling- team lead’s responsibilities includes upskilling the team, ensuring effective and timely incorporation of feedback, and collaborating closely with US leadership to enhance the contributions to the MRM team overall. Lead the maintenance of team’s relevant model and model validation documentation, review team’s analysis, quality check reports to support discussions on key analytics and identification of model risks with remediation plan. Keep pace with the latest developments in academia, regulatory changes, risk technology (vendor and in-house) and financial services industries in order to provide expert guidance to the Synchrony business functions. Continuously improve model risk management practices and add value to the business by enhancing efficiency, strengthening controls, streamlining process, and building strong partnership with model stakeholders. Collaborate and engage with teams across Synchrony to identify, highlight, and address model risks. Provide or oversee the standardized but tailored training to ensure new validation hires are brought up to speed within a set timeframe. Formalize career development and training programs to support the career goals of existing team members. Provide support during regulatory examinations and internal audits of the model validation process by preparing necessary documentation, addressing inquiries and assisting in remediation of observations, etc. Support model governance initiatives and perform other duties and/or special projects as assigned. Required Skills/Knowledge Minimum Master's degree (or foreign equivalent) in Statistics, Mathematics, Economics or related quantitative field and 13+ years' experience in model development / model validation experience in financial services, banking, or retail; in lieu of a Master’s degree, 15+ years’ experience in model development / model validation experience in the retail section of a U.S. financial service/banking. Extensive Model Validation Experience (strong machine learning, and forecast) from a peer size retail bank. Demonstrated track record in stepping up a large size model team. Solid knowledge and experience of acquisition and account management credit risk models, TNF and transactional fraud models, marketing models, collections models, finance models and, loss models such as Loss forecasting (PD/LGD/EAD. CECL, Roll rate, vintage, etc), Stress testing, Allowance Strong programing skills with 13+ years’ hands-on and proven experience utilizing Python, Spark , SAS, SQL, Data Lake to perform statistical analysis and manage complex or large amounts of data 13 years’ experience with the application of US regulatory requirements for Model Risk Management. Advanced knowledge of regulatory requirements for Model Risk Management like SR 11-7, OCC 2011-12, etc. Desired Skills/Knowledge Ensure effective and seamless collaboration, real-time communication, and alignment with U.S business hours if needed. Solid knowledge in statistical and machine learning model development or validation. Experience in project management, including demonstrated ability to develop actionable plan to meet high level objectives, strong execution, and timeline sensitive deliverables. Sharp focus on accuracy with extreme attention to detail. Excellent written and oral communication and presentation skills. Eligibility Criteria Minimum Master's degree (or foreign equivalent) in Statistics, Mathematics, Economics or related quantitative field and 13+ years' experience in model development / model validation experience in financial services, banking, or retail; in lieu of a Master’s degree, 15+ years’ experience in model development / model validation experience in the retail section of a U.S. financial service/banking. Work timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal/LPP) L11+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L11+ Employees can apply Grade/Level: 13 Job Family Group Credit Show more Show less

Job Description: Role Title : AVP, IS Scrum Master (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchronys Information Security Agile program s mission is to : Lead Information Security Solution SAFe agile transformation, Engage IS-IAM leadership, Design and execute Solution event cadences and processes, Provide Agile leadership across all agile teams in the Solution Train, Measure and monitor agile teams capacity, Formulate and publish various agile metrics, Deliver on the overall Information Security goal. Role Summary/Purpose: Information Security Scrum Master will be responsible for leading two or more of our agile scrum teams on InfoSec projects and initiatives. This individual will also be responsible for mentoring and coaching teams through agile methodologies. As AVP Scrum Master, you will be responsible for leading agile scrum teams executing the InfoSec Agile roadmap, and facilitating strategic and tactical conversations among a wide range of business and technical stakeholders. This role is responsible for collaborating with Info Sec product managers, product owners, technical leads, clients and other stakeholders in delivering a seamless customer experience in the IS space, and leading the Agile teams to deliver. The ideal candidate will be a strong agile process SME and coach on agile methodologies. The ideal candidate will have a strong project management background with a focus on technology and Agile development, as well as a proven track record of delivering critical initiatives. Key Responsibilities: Lead teams and the organization on how to best use Agile principles/frameworks and effectively leverages appropriate best practices Advocate for autonomous, self-organizing, empowered, and continuously improving teams Act as Scrum Master for assigned Scrum teams, facilitating ceremonies such as, stand-ups, backlog grooming, sprint planning, and retrospectives. Manage Sprints - keeping order, process, delivery, priorities accurate and on time Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions Collaborate with engineers, product owners, and other stakeholders to understand the expected product functionality and customer requirements. Assist in removing team impediments, and track and maintain metrics. Promote collaboration, transparency, and communicate accurate and timely information to stakeholders. Create, assess, update and maintain agile documentation Generates agile metrics reports indicating velocity, burn-down, etc. Experience working on Releases. Collaborate and coordinate with related teams for Releases and get approvals. Lead projects in Waterfall to Agile methodologies. Support Agile transformation journey Be the Agile learnings lead for the ART Perform other duties and/or special projects as assigned Required Skills/Knowledge: Bachelor s degree in any discipline with 6+ years of work experience, or in lieu of degree 8+ years of work experience Minimum 5+ year of IT experience Minimum 5+ year of experience with Jira, Agile, and other project management tools Minimum 5 years of working in Agile transformation as a SM. Hands-on experience in agile, scrum master, project manager roles SAFe Agilist, SAFE Scrum Master certification. Desired Skills/Knowledge: InfoSec/IAM business and technology experience is a plus Previous working experience with InfoSec technologies and have a firm understanding of Agile principles and frameworks. Previous working experience coaching and transforming technology delivery teams into an Agile framework. Skilled at organizing and communicating complex concepts - must be capable of breaking down complex situations, this applies to both technical issues and process issues. Strong experience managing Agile delivery projects. Organizational and time management skills, and attention to detail a must. Ability to work with teams to gather unrefined business requirements from multiple sources and formulate and deliver a solution in a timely manner. Ability to work under the pressure of multiple projects and deadlines at once. Solid communication skills and must be highly motivated and demonstrate high level of initiative. Must be a self-starter, ability to quickly learn, adapt, shows initiative and thinks outside the box. Eligibility Criteria : Bachelor s degree in any discipline with 6+ years of work experience, or in lieu of degree 8+ years of work experience Work Timings : 3:30pm to 12:30am IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Garde/Level : 10 Job Family Group: Information Technology Job Family Group: Information Technology

Job Description: Role Title: AVP, Principal Product Engineer, ACM (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchronys Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, youll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If youre passionate about engineering and innovation, Synchronys Engineering Team is the place to be Role Summary/Purpose: Billions of transactions and you ll touch all of them if you join our IT team as AVP, Principal Product Engineer , ACM Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence. This is where you can shape the future of Servicing our customers. As an AVP, Principal Product Engineer , ACM you ll be building Microservices, MFE s, API s and managing an amazing team of engineers working on our applications leveraging cloud technologies. It s the ideal time to come aboard - we re focused on the future, continuing to evolve a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Key Responsibilities: Work as Technical Lead with expertise in Advanced Case Management with IBM Case Manager and FileNet P8 platform. Work with business and IT stakeholders to understand business needs in the area of case management and provide solutions; provide technical leadership to development team. Work with business analysts, developers, project managers, and users to capture requirements, provide solution design and govern implementation Required Skills/Knowledge: Bachelors degree in any engineering discipline or MCA Must have experience working on IBM Case Manager 5.1/5.2/5.3 Experience in Case management and Business Process Management solution design and development using IBM Case Manager and IBM FileNet P8 stack. Experience with customization of IBM Case Manager Solutions, development of widgets, External Data Services, Case Manager API. Excellent Oral and written communication. Flexible to work across time-zones if needed. Experience in developing restful services using spring boot. Desired Skills/Knowledge: Familiarity in designing application using SOLID principles, Java and microservice design patterns with business acumen Working knowledge in RDBMS Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options Eligibility Criteria: Bachelor s Degree or equivalent with minimum 10 Years of experience mentioned in Required Skill/Knowledge Or In Lieu of degree , minimum of 12 years of experience required. Work Timings: 2 PM - 11 PM IST( Suggested) (This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Grade/Level: 11 Job Family Group: Information Technology

Job Description: Role Title : VP, Senior Audit Manager - Operations (12) Role Summary/Purpose: This position is responsible for (1) leading and executing Operations audit engagements that review the design and effectiveness of the banks control environment, as well as validation of corrective actions; and (2) provide hub leadership and administrative management support to the India based IA team members. Key Responsibilities: Engage with India Leadership to understand emerging risk while providing risk themes and trends that can inform and help improve governance and control awareness. Provide IA leadership administrative management support to the Internal Audit team based in India by motivating and developing individuals to elevate quality and expand capabilities. Assist with continuous monitoring activities related to Operations Lead and execute audits including audit scoping, setting audit objectives, defining audit test steps, performing audit fieldwork and drafting audit reports Review and provide feedback to Audit Managers on the documentation of detailed process walkthroughs performed with management, including the identification of process risks and controls Review and provide feedback on detailed audit work papers performed during fieldwork, including control design and effectiveness testing in Word, audit testing grids in Excel, and process maps in Visio Ensure Audit Managers have developed and documented clear audit work papers that succinctly articulate the process, risks, controls, test work performed, and conclusions reached Ensure effective and efficient execution of audits in conformance with professional and department quality standards Identify and articulate control gaps or control deficiencies Ensure timeliness of audit work and ensure audit is performed within budget Present audit results to various levels of internal audit leadership, as well as the business organization Contribute to risk assessment process and ongoing business/industry monitoring Maintain internal audit competency through ongoing professional development Oversee career and professional development of direct reports Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor s degree in accounting, finance, business with 7 years of financial services experience in lieu of a degree 9 years of financial services experience. 7+ years of internal audit, public accounting, financial services, banking operations, banking compliance, or equivalent Experience managing, supervising, and mentoring individuals Experience in leading and motivating teams and projects CPA/CIA or similar certification Up to approximately 20% travel may be required Desired Skills: The successful candidate will most likely possess a graduate degree in accounting, finance, or business and will have earned appropriate certifications, such as a CPA, CA, CIA, CRCM, or CAMs Knowledgeable and experienced in control theory and professional auditing practices including internal auditing standards and requirements as set out by IIA Experience in credit card/financial services, banking, and working directly with regulators such as FDIC, Federal Reserve, OCC, CFPB Experience in leading and motivating teams and projects Strong oral communication, business writing, presentation, and facilitation skills Effectively integrate business, operational, technological, and financial components into audit work performed Ability to objectively identify problems and recommend solutions to complex control, financial, or technical issues Understanding of business technologies and its impact to the control environment Strong written and verbal communication skills to deliver to line management high quality, actionable feedback on a variety of audit related issues Able to work independently on multiple assignments while effectively supporting teamwork and achievement of team objectives Strong analytical, risk management, and problem-solving skills Eligibility criteria Bachelor s degree in accounting, finance, business with 7 years of financial services experience in lieu of a degree 9 years of financial services experience. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) or LPP L10+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L10+ candidates can apply. Level / Grade : 12 Job Family Group: Internal Audit

Job Description: Role Title: AVP, Cloud Platform Operator (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: This role will be part of the Cloud & Platform group part of CTO organization. Cloud team is responsible for the SYF public cloud platform & services. Govern health, performance, capacity, and costs of resources and ensure adherence to service levels Build well defined processes for cloud application development and service enablement. Role Summary/Purpose: Synchrony Financial is transforming the way we deliver IT Services, and with that we have a new opening for a Cloud Engineer - Platform. The Cloud Engineer will serve the vital lead role in implementing and running Cloud Platforms, and lead key critical components of the ramp up of cloud services. The qualified candidate is expected to have deep technical knowledge of Cloud Platforms, developed from previous experience in deploying such solutions in production environments Our Way of Working: We re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Essential Responsibilities: Provide daily operational support for PCF related activities including platform monitoring, creation and maintenance of automation scripts, supporting application teams Establish and maintain continuous delivery pipelines in Concourse for deployment of Pivotal Cloud Foundry management Work with Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services. Collaborate with internal technical resources and third-party vendors to resolve issues and to understand the causes behind the issues. Identify root causes in a timely and efficient manner, to minimize business impacts. Create, assess, update and maintain documentation pertaining to PCF platform Become an agent of change within customer organizations Qualifications/Requirements: Bachelor s degree in IT, Computer Science or MCA with 7+ years experience in Information Technology or in lieu of degree 9+ years of experience in Information Technology Minimum 2+ years IaaS experience (vSphere / ESXi / AWS / OpenStack / Azure / GCP) Minimum 2+ years experience with Jenkins, Hudson, Bamboo, TeamCity, and other Continuous Integration tools Expert knowledge of Linux / Unix / Windows systems Experience delivering at least one major PaaS service platform (Pivotal Cloud Foundry, AWS, Heroku, etc.) ITIL Experience with production systems and dealing with production issues A clear understanding of cloud service and deployment model Competence in using scripting + programming languages to automate frequently executed activities Strong understanding of containerization technologies Solid understanding of security/access control, scalability, high availability, and concurrency patterns Highly Recommended AWS Certifications: AWS Certified Solutions Architect - Professional Desired Characteristics: Experience installing, configuring and supporting Pivotal Cloud Foundry running on VMware vSphere, Amazon AWS, or other external cloud platform Provide operational assistance and guidance for Pivotal Cloud Foundry including; monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs. Establish and maintain continuous delivery pipelines for deployment of Pivotal Cloud Foundry and related products in a customers infrastructure Design and implement continuous integration and continuous delivery processes to deliver customer applications to production, fostering a culture of continuous process improvement Eligibility Criteria: Bachelor s degree in IT, Computer Science or MCA with 7+ years experience in Information Technology or in lieu of degree 9+ years of experience in Information Technology Work Timings: ( This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Grade/Level: 11 Job Family Group: Information Technology

Job Description: Role Title: AVP, Cloud Engineering (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: This role will be part of the Cloud & Platform group part of CTO organization. Cloud team is responsible for the SYF public cloud platform & services. Govern health, performance, capacity, and costs of resources and ensure adherence to service levels Build well defined processes for cloud application development and service enablement. Role Summary/Purpose: We are seeking an experienced Cloud Engineer to join our team. The successful candidate will be responsible for bridging the gap between software development and operations by creating an environment for efficient development, testing, and deployment of software. The Engineer will work closely with the platform, infrastructure teams, and operations team to ensure the smooth operation of our systems and services. Key Responsibilities: Collaborate with Infra, platform and operations teams to improve the IaC development and deployment process Implement version control strategies and best practices to ensure code and configuration consistency. Implement and advocate for security best practices for cloud services and AWS environments, including RBAC, network policies, and image scanning. Optimize cloud environments for performance, scalability, and resource utilization. Automate repetitive tasks and processes using scripts and tools like Terraform IaC, Ansible, Chef, or other programming languages. Ensure compliance with security and regulatory requirements Monitor and optimize system performance and capacity Stay up-to-date with industry trends and emerging technologies Assist with 24x7 Service Desk providing local and remote services at a high level of customer satisfaction with measurable KPIs. Required Skills/Knowledge: Bachelor s degree in computer science, engineering, or related field; advanced degree preferred but not required with 5+ years of experience IT infrastructure OR in lieu of a degree, 7+ years of experience IT infrastructure. Minimum of 5+years of cloud experience or cloud architecture. Proven expertise designing, implementing, and securing network environments across Business Centers, Physical & Virtual Data Centers (including infrastructure, networking, storage services) Proficient with IaC tools like Terraform, Ansible, CloudFormation Hands-on experience with CI/CD tools such as Jenkins, GitLab CI/CD, or Terraform Enterprise, including expertise in creating and maintaining pipelines. Experience with cloud platforms (e.g., AWS, Azure, GCP) - Preferably AWS Certified and the ability to deploy, manage, and optimize cloud services in these environments. Recommended AWS Certifications: AWS Certified SysOps Administrator - Associate AWS Certified DevOps Administrator - Professional AWS Certified Solutions Architect - Associate Eligibility Criteria: Bachelor s degree in computer science, engineering, or related field; advanced degree preferred but not required with 5+ years of experience IT infrastructure OR in lieu of a degree, 7+ years of experience IT infrastructure. Work Timings : 3:00 PM to 12:00 AM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Grade/Level: 11 Job Family Group: Information Technology

Job Description: Role Title : Manager, Digital Analytics (L09) Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview : Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose : Manager, Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives . Key Responsibilities : Implementation of analytical, marketing technologies, and media tags across Synchrony digital platforms via tag management systems Deliver independently on providing requirements, testing and validation working with agile teams and other cross functional platforms Adherence to timely delivery, accuracy and documentation in line with Audit Procedures Mentor/ Guide team members on tools , processes and participate in any internally hosted activities Required Skills & Knowledge : 2 + years of hands-on Experience in JavaScript, HTML, CSS or web design with ability to independently deliver on Tagging & Implementation projects Hands-on experience in Tag management tools like Ensighten , Tealium, Adobe Launch Comprehend key concepts & processes in Digital implementation , translate them into quantitative attributes /metrics Ability to write and decode advanced JavaScript adhering to evolving industry standards Desired Skills & Knowledge : 2+ years of analytics experience in Financial Services Industry Good to have working experience on both client side and server-side tagging Knowledge on personalization tools and techniques like dynamic yield or BlueConic Understanding on native app implementations Eligibility Criteria : BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 + years of experience Work Timings : This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose . Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) or PIP L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are eligible. L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are eligible. L4+ Employees can apply Grade/Level: 09 Job Family Group: Data Analytics

Role Summary/Purpose: AVP, Acquisition Credit Strategy will have the opportunity to work on major business initiatives in the Credit Acquisition team that contribute to Synchrony Financials growth and productivity objectives. You will be responsible for developing, delivering , validating & monitor the performance of Acquisition strategies. This role enables you to work directly with the business in catering to the end-to-end analytical needs and will have the opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, FICO AWB) and expected to manage communication rhythm with stakeholders on a regular basis. This is an Individual Contributor role and reports into VP, Acquisition Strategy Leader, within the India Credit Organization. Key Responsibilities: Through data analytics, supports enterprise-wide projects with a primary focus on the One Acquisition initiative for Credit Acquisitions Program Pillar (retail lending) Develop portfolio, product, channel and client level map-over strategies, focused on approval rates, delinquency performance rates and or sales for our clients, dealers and providers based on the requirement Assist as a data liaison for third party vendors involving retail credit acquisition pillar tools supporting the One Acquisition Program Perform pre-implementation strategies and model testing validations and ensure sound strategy governance is executed Ensure execution of retail credit acquisition strategies with post release implementation validation and strategy monitoring Perform ad-hoc analytics as required, delivering results in a timely manner Excellent communication skills in presenting finding, updates and results to senior management Work cross-functionally and collaborate on projects across the organization in a fast paced environment. Perform other duties and/or special projects as assigned Work on multiple projects simultaneously. Manage projects independently. Required Skills/Knowledge : 4+ years analytics experience in Consumer credit industry experience with analytic skills and experience in analyzing data utilizing SAS/SQL/MS tools with Degree in following Majors - Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors and 6+ year of relevant experience in lieu of a Degree. 4+ years of work experience with advanced SAS programming - SAS Base / SAS Stats / SAS Macros Ability to communicate and present at all levels of management; synthesizing complex concepts in a simplified manner; all the while, using tact to build consensus and negotiate business solutions Experience in managing multiple projects, organize work flow, and prioritize work assignments Experience with model governance processes and model validation Desired Skills/Knowledge: Hands on experience in Python/PySpark Natural curiosity and passion to drive change in consumer banking Experience collaborating with teams of internal and external technical staff, business analysts, business and IT project managers and software support staff Excellent interpersonal skills in areas such as teamwork, facilitation and presentation to business users or management teams Experience with Waterfall and Agile project management methods and practices Working knowledge of system platforms/tools including Experian Strategy Manager and FICO Model Builder Decision Tree Eligibility Criteria: Bachelors degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 4+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience and 6+ year of relevant experience in lieu of a Degree.

JOB_POSTING-3-71653-5 Job Description Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview: The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market. Role Summary/Purpose: Synchrony is continuing to build a world class Performance Media and Creative Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences. Within this organization, our Ad Operations Team is focused on achieving growth by making data-driven decisions to create meaningful interactions with existing and potential customers by focusing on capturing business requirements and ensuring flawless execution of digital campaigns on property & off property. We are seeking a Manager, Ad Operations rolling up to Synchrony, India, Hyderabad to lead efforts in ensuring delivery of marketing operational excellence, supporting business partners across the Synchrony enterprise. This role is responsible for managing, maintaining, and pushing adoption of paid media operational processes, with a focus on trafficking and operations management that supports an omnichannel marketing team. Key Responsibilities Intake, review, execute, and QA’ing various ad trafficking tasks. Oversee and execute end-to-end management of digital campaign and optimizations. Manage and monitor ad inventory, ensuring campaigns have sufficient budget, targeting, and inventory to meet goals. Check digital creative assets, production/trafficking requirements to make sure they follow the specification needed to run in digital platforms and on synchrony properties. Understand and enforce internal naming conventions for digital campaigns. Maintain tracking parameters (e.g., site codes, UTM, INTCMP parameters) across various campaign URLs to advance campaign tracking and analysis. Execute cross-channel trafficking tasks within various ad-servers (e.g., Google Campaign Manager 360, Kevel). Implement brand safety monitoring and blocking tagging with DoubleVerify. Execute quality assurance (QA) across campaigns pre and post launch to ensure flawless digital execution and to confirm compliance with regulatory needs. Lead and coordinate cross-functional teams to ensure timely and successful execution of media campaigns and related projects. Address client questions and concerns regarding new initiatives and optimizations. Detail-oriented in order to properly update and maintain internal technical documents, including generating documentation of existing processes and improvements to ensure accuracy and accessibility. Able to work both independently and with Account Management, Client Marketers, Channel, and Analytics teams seamlessly. Perform other duties and/or special projects as assigned. Preferred to have experience in BFSI sector. Required Skills/Knowledge Bachelor's degree with 3+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 5+ Years of Experience in Marketing. 2+ years of hands-on experience in ad operations – actively tagging, trafficking and executing within digital buying and campaign management tools at an agency/brand/publisher. Solid knowledge in ad operations media landscape, specifically around site tagging framework, trafficking, creative ad formats, brand safety and associated technologies. Must have trafficked multi-channel digital campaigns within the Google Marketing Platform (CM360, DV360, GA360, Google Ads, YouTube), Facebook, Verification and Measurement Partners, such as DoubleVerify, Nielsen and Comscore. Understanding of the technical build of a digital campaign within a DSP (programmatic bidding structure, tagging, trafficking, deal creation, audience management etc.). Desired Skills/Knowledge Experience working in the financial category and within a Retail Media Network is a plus. Hands-on experience working in Kevel’s ad-server is a plus. Hands on experience with project management software, like MS Project and AtTask/Workfront. Detail-oriented and organized with the ability to juggle competing demands and effectively prioritize tasks. Excellent communication and presentation skills for internal meetings/presentations. Creative and resourceful; proven ability to problem-solve and look for innovative ideas. Ability to work effectively in cross-functional teams. Results-driven with a focus on achieving growth and success. Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities. Experience with Postman or other API based tools/platforms is a plus. Eligibility Criteria Bachelor's degree with 3+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 5+ Years of Experience. 2+ years of hands-on experience in ad operations – actively tagging, trafficking and executing within digital buying and campaign management tools at an agency/brand/publisher. Understanding of the technical build of a digital campaign within a DSP (programmatic bidding structure, tagging, trafficking, deal creation, audience management etc.). 2+ Years of experience in BFSI sector Work Timings: 2 PM to 11 PM IST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) or PIP L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible. L7+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L7+ Employees can apply Grade/Level: 09 Job Family Group Marketing

JOB_POSTING-3-71684-5 Job Description Role Title : VP, Analytics – Product Insights & Optimization (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose VP, Analytics – Product Insights & Optimization (people manager) role is a part of India Analytics Hub (IAH) and reports to CEPA & B2B leader in IAH, closely partnering with Product analytics leader and Product managers in US. The desired employee is expected to lead a highly motivated team to deliver on business and organizational priorities for the Product Analytics teams, providing strategic thought leadership in optimizing and scaling up current deliveries. This role will provide strategic thought leadership and data driven insights on diverse analytics and reporting activities to the product analytics team for multiple Synchrony products and capabilities The position is remote, where you have the option to work from home. Key Responsibilities Develop and implement a time-bound, tangible and actionable analytics roadmap & vision for the Product Analytics team within IAH, outlining key milestones, resources, and timelines for achieving long-term goals. Elevate the analytics quotient & delivery from IAH in terms of proactive deepdives, analyses and self-initiated proof-of-concepts around product optimization. Drive end-to-end analytics on newer Growth areas like MSF,MPQ, Digital Waller as well as continue to deepen analytics penetration in existing products like Pay Later, Prequal Demonstrate and expand analytics impact with profit/LTV based product decision optimization use cases across all products Be a hands-on leader and be able to roll-up sleeves to lead projects, perform data analysis Build strong relationships with US and IAH teams to communicate the value proposition of the team and drive engagements and business impact across the enterprise. Foster a culture of innovation & learning within people with high emphasis on sustainable & scalable practices. Deliver on people management responsibilities including team planning, hiring, performance evaluation and career guidance Deliver projects, adhering to expected timelines, accuracy & compliance with meticulous project management and mentor team members on analytical, technical and functional subject matters Lead internal initiatives, perform other duties and/or special projects, as assigned Required Skills & Knowledge Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience. 8+ years in building analytics to drive strategy with positive outcomes and measuring impact 5+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data; 3+ years of experience in BI tools, e.g. Power BI, Tableau, Birst, etc. 5+ years in marketing analytics 5+ years of experience in managing teams with ability to motivate team, drive change, create a culture of learning, innovation and recognition Ability to solve complex technical and people-oriented problems with minimal supervision Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills Strong written/oral communication & stakeholder management skills Desired Skills & Knowledge Superior thought leadership and framework based solutioning abilities Experience in storytelling, presenting to senior leaders with strong communication skills Innovative mindset that looks to improve current capabilities and discover new ones Experience working with Python and R, preferably in a Linux-based cloud environment such as AWS Experience with modeling/forecasting Eligibility Criteria Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. The position is remote, where you have the option to work from home. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager or HRM before applying for the role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L10 + Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible L10 + Employees can apply Grade/Level: 12 Job Family Group Data Analytics

JOB_POSTING-3-71718-5 Job Description Role Title: Manager, Analytics - Home (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose Manager, Analytics - Home (Individual Contributor) role is a part of India Analytics Hub (IAH) and will work in close collaboration with Synchrony Analytics teams (India & US) to help solve key business problems with solutions that are powered by data and insights.The candidate must be skilled in data & analytics, has ‘Go Getter Attitude’, Goal Oriented and should be able to deliver independently. This position is remote, where you have the option to work from home. Key Responsibilities Lead analytics project assignments from scoping to delivery and solve business problems through basic to advanced analytics, across – Independent Retail, Home Network, among other areas of Home Core business The successful candidate will be responsible for interpreting the different requests, formulating the approach & independently delivering error-free data & insights to the requestors on time Build a culture of delivering insights instead of data & reports. Deliver strategic insights across diverse open-ended projects Communicate, engage and own end-to-end discussions with business stakeholders across all phases of project delivery Proactively propose, initiate, independently execute and own strategic projects that create business impact. Acquire proficiency with different data tools, software, techniques to improve current capabilities and to create new analytics and data science solutions Partner on strategic ideas and POCs targeting revenue growth & larger business adoption Adherence to timely delivery, accuracy and documentation in line with Audit Procedures Represent the team in multiple forums with strategic projects and build brand for the team Follow audit processes, documentation and accuracy guidelines Responsible and committed to the last mile execution of projects Required Skills/Knowledge Bachelor’s degree in any discipline with 2-4 yrs of experience in a financial services or in lieu of degree, minimum experience of 4-6 years of experience in a financial services. 2 to 4 years of hands on Experience in SQL / SAS /Tableau with ability to independently build queries for data extraction & aggregation - Comprehend key concepts & processes in Finance ,translate them into quantitative attributes /metrics - Ability to Define Methodology , present insights to larger teams and influence decision making Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills Good understanding of credit card industry financial P&L drivers and key sensitivities Strong written/oral communication & stakeholder management skills Proven ability to independently deliver Analytical solutions for Business problems. Desired Skills/Knowledge Experience with data visualization tools such as Tableau Ability to effectively prioritize and manage multiple projects concurrently with commitment to deadlines Functional knowledge of marketing, sales, and finance. Digital marketing analytics experience would be a plus Understanding of macro-economic conditions Eligibility Criteria Bachelor’s degree in any discipline with 2-4 yrs of experience in a financial services or in lieu of degree, minimum experience of 4-6 years of experience in a financial services. Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal/LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L04+ Employees can apply Grade/Level: 09 Job Family Group Data Analytics

JOB_POSTING-3-71659-4 Job Description Role Title: Manager, Channel Marketing (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market. Role Summary/Purpose The selected candidate will be part of Performance Marketing Organization rolling up to Synchrony, India, Hyderabad. The Manager, Channel Marketing is responsible for ensuring thoughtful, on time delivery of Direct Marketing projects supporting Synchrony client marketing campaigns. This role manages list selection and segmentation, build, audit and deployment of marketing campaign emails, direct mails, mobile messages and files. The Campaign Marketing Manager is an expert in project management, process best practices and channel execution capabilities Key Responsibilities Liaise with Client Marketing Team and stakeholders within Performance Marketing to deliver effective and timely direct marketing campaign projects Manage the file selection, segmentation and facilitate accurate execution of Synchrony direct marketing campaigns Work within designated channel platforms to build and successfully launch direct marketing campaigns. Perform creative and data auditing and testing to ensure campaign accuracy Act as Subject Matter Expert in channel platform capabilities Drive data driven campaign results back to client teams for continuous campaign improvement. Update workflow management tool in real time to inform Pod managers and project initiators on campaign project status and timing Work within agile, fast-paced marketing environment Continued cross-channel upskilling in email, direct mail and mobile campaign execution, and other channels as added Utilize Cosmos Workfront tool to ensure all campaigns meet required campaign approval, retention, testing, launch and documentation requirements within the Campaign Execution L3 process. Support Business CTC (Critical To Quality) management by driving process enhancement and efficiency Ensures adherence to company purchase order and including compliance with records retention, invoice management and procedures. Perform other duties and/or special projects as assigned. Lead email marketing audits to assess campaign performance, identify areas for improvement, and implement best practices Monitor and report on key email marketing metrics, providing insights and recommendations for continuous improvement Contribute to process simplification and automation initiatives to streamline email campaign creation and deployment Required Skills/Knowledge Bachelor’s degree in any discipline or MBA in marketing/Digital marketing with a minimum of 3 years of experience in building and deploying email campaigns via ESP (email service provider) or in lieu of a degree, 5 years of experience in building and deploying email campaigns via ESP. Minimum 3 years of email and direct mail marketing channel experience, with hands-on experience building, testing, auditing, and deploying commercial emails Minimum 3 years of experience with an enterprise email service platform: PCM/Harmony (or) Zeta (or) SFMC (Salesforce Marketing Cloud) Exposure to project management tools: COSMOS Workfront (or) MRM (or) Jira (or) ProofHub etc. Minimum 3 years of experience working with US stakeholders/ Offshore Clients Proficient with MS Office suite including Outlook, Word, Excel, and PowerPoint Strong project management skills and attention to detail Exposure to Marketing and retail concepts Strong written & verbal communication skills Good team player Desired Characteristics Understanding of US credit card or retail business Exposure to Marketing databases Proven ability in delivering and reviewing projects with clients and peers. Exposure to any project management tool Exposure to Digital platforms Eligibility Criteria Bachelor’s degree in any discipline or MBA in marketing/Digital marketing with a minimum of 3 years of experience in building and deploying email campaigns via ESP (email service provider) or in lieu of a degree, 5 years of experience in building and deploying email campaigns via ESP. Work timings: 2pm -11pm IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/Level: 09 Job Family Group Marketing