Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. Designation - Senior Manager Location - Gurugram Number of Position - 1 Summary of the Role: The Head of Human Resources will be responsible for leading the HR function, serving as a strategic partner to the executive leadership team. This role will drive HR strategies that are closely aligned with the organization's business goals, ensuring compliance with relevant regulations and fostering a high-performance culture. Beyond core HR responsibilities, the Head of HR will also manage the HR budget, optimize workforce-related costs, and contribute to overall P&L management by aligning human capital strategies with business profitability. Key Responsibilities: HR Leadership & Strategy: Lead and oversee all HR processes, including recruitment, payroll, leave records, policy implementation, and sourcing. Develop and execute HR strategies aligned with the organization's overall business objectives and growth plan. Serve as a trusted advisor to senior leadership on matters related to organizational structure, culture, and talent strategy. Lead organizational change and transformation initiatives to support business growth and efficiency. Talent Acquisition & Management: Develop and implement effective recruitment and retention strategies to attract top talent and meet organizational needs. Should have experience in blue-collar hiring and clinical hiring (nurses). Collaborate with leadership to define position profiles for new roles, ensuring alignment with organizational expectations, salary structures, and timelines. Oversee and manage a comprehensive performance appraisal system that encourages high performance, accountability, and results. P&L Management Support: Partner with finance and business leaders to align HR initiatives with P&L objectives, enhancing financial performance and resource allocation. Provide strategic input on workforce planning and conduct cost-impact analyses to ensure optimal workforce efficiency. Payroll & Employee Relations: Manage the efficient and timely calculation of salaries, wage cuts, reimbursements, and issuance of pay slips. Act as a mediator in addressing employee concerns or grievances, ensuring effective communication with management. Oversee the performance review process, ensuring continuous feedback and development. Leadership & Development: Drive leadership development initiatives and succession planning to ensure a strong pipeline of future leaders within the organization. Develop and manage the HR budget, ensuring fiscal responsibility and alignment with organizational goals. Employee Engagement & Retention: Foster a positive organizational culture, focusing on collaboration, innovation, and employee well-being. Oversee onboarding and new employee orientation, ensuring smooth integration and training. Track employee retention and turnover, providing reports and actionable recommendations to improve culture and job satisfaction. Compliance & Legal: Ensure legal compliance in all aspects of human resource management, including labor laws and employment practices. Oversee exit interviews, ensuring valuable feedback is collected and acted upon. Qualifications: Master’s degree in Human Resources, Business Administration, or a related field. Minimum 12 years of progressive HR experience, with at least 5 years in a leadership role. Strong expertise in HR analytics, budgeting, and financial metrics. Proven experience in strategic planning, talent management, and organizational development. Excellent communication, leadership, and interpersonal skills. Experience in the healthcare and hospital sector is highly preferred. Preferred Skills: Experience in managing HR functions across multiple locations. Proficiency in ERP and HRIS systems. Strong business acumen with the ability to link HR initiatives to business outcomes and organizational success. Epoch Elder Care is an equal opportunity employer and considers qualified applicants regardless of race, religion, caste, creed, gender, sexual orientation, physical or mental disability, or any other legally protected and/or marginalized characteristics. Show more Show less

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. Designation - Customer Support Executive Location - Gurugram Role and Responsibilities - * Manage incoming calls via the IVR system for efficient routing. * Ensure timely and accurate transfer of calls to appropriate departments. * Respond to customer inquiries professionally and courteously. * Provide accurate and timely resolutions to customer queries. * Accurately log and update customer information, leads, and interaction details in the CRM system. * Maintain up-to-date and accessible customer records. * Confirm appointments with customers proactively. * Address last-minute queries to ensure customer satisfaction. * Manage and confirm viewing appointments. * Communicate necessary details to customers and team members efficiently. * Send personalized introduction messages to clients to ensure a positive onboarding experience. Required Skills: Writing Skills: Should have good writing skills and can formulate drafts for clients. Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally with clients, as required Computer skills: Ability to create and maintain sales records and reports. Comfortable with Word, Excel, PowerPoint. Working days: 6 working days with 1 day off, which will be during the week. Shifts (subject to change) : Shift hours will be between 2pm-10pm Mandatory Language Fluency: English and Hindi Qualifications - Graduation/Post Graduation - degree in any stream Experience - Minimum 2 years of experience in Customer Support Show more Show less

Roles and Responsibilities: Manage incoming calls through the IVR system for efficient routing. Ensure timely and accurate transfer of calls to the appropriate departments. Respond to customer inquiries in a professional and courteous manner. Provide accurate and timely resolutions to customer queries. Log and update customer information, leads, and interaction details in the CRM system. Maintain up-to-date and well-organized customer records. Proactively confirm appointments with customers. Address last-minute queries to ensure high customer satisfaction. Manage and confirm client viewing appointments. Communicate essential details to customers and internal team members effectively. Send personalized introduction messages to clients to ensure a smooth onboarding experience. Assist during client viewings, generate leads, and follow up with potential customers. Act as an integral part of the Sales team, supporting sales conversion and client engagement. Required Skills: Writing Skills: Strong written communication with the ability to draft clear and professional messages for clients. Communication & Interpersonal Skills: Excellent verbal communication skills, both within the organization and with external clients. Computer Proficiency: Ability to maintain sales records and reports. Comfortable working with MS Word, Excel, and PowerPoint. Sales Acumen: A confident, pleasing personality with a natural flair for sales and client engagement. Language Fluency: Mandatory fluency in English and Hindi . Work Schedule: Working Days: 6 days a week (1 weekly off during weekdays). Qualifications: Graduate or Postgraduate in any stream. Experience: Minimum 2 years of experience in a Customer Support or client-facing role, preferably with exposure to sales or CRM systems.

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. Designation - Customer Support Executive Location - Gurugram Role and Responsibilities - * Manage incoming calls via the IVR system for efficient routing. * Ensure timely and accurate transfer of calls to appropriate departments. * Respond to customer inquiries professionally and courteously. * Provide accurate and timely resolutions to customer queries. * Accurately log and update customer information, leads, and interaction details in the CRM system. * Maintain up-to-date and accessible customer records. * Confirm appointments with customers proactively. * Address last-minute queries to ensure customer satisfaction. * Manage and confirm viewing appointments. * Communicate necessary details to customers and team members efficiently. * Send personalized introduction messages to clients to ensure a positive onboarding experience. * Generating Lead for clients and help in viewing the facility when someone come to see the facility. * You will be the part of the sales team. Required Skills: Writing Skills: Should have good writing skills and can formulate drafts for clients. Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally with clients, as required Computer skills: Ability to create and maintain sales records and reports. Comfortable with Word, Excel, PowerPoint. Working days: 6 working days with 1 day off, which will be during the week. A knack for sales, and strong client relationship management. Mandatory Language Fluency: English and Hindi Qualifications - Graduation/Post Graduation - degree in any stream Experience - Minimum 2 years of experience in Customer Support Show more Show less

Training Manager Location: Pune Reporting To: Head Learning & Quality Department: Learning & Quality Roles and Responsibilities: Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities. Collaborate with department heads to assess and identify training needs for both new and existing staff. Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head. Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development. Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar . Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs . Ensure all training initiatives align with organizational policies, SOPs, and compliance standards. Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery. Coordinate in-service sessions, workshops, and hands-on demonstrations for both technical and non-technical staff. Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams. Maintain accurate records of all training sessions, including attendance, assessment results, and feedback. Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions. Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organizations quality framework. Desired Candidate Profile: Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels. Candidates with a nursing or clinical teaching background and prior training experience will be preferred. Excellent communication and presentation skills, with an engaging and clear training style. In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching. Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector. Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. This role involves managing end-to-end HR functions, primarily focused on talent acquisition, onboarding, and employee engagement. The objective is to ensure timely recruitment, smooth integration of new employees, and fostering a positive and inclusive work culture across multiple locations. Designation - HR Executive Department - Human Resources Location - Gurugram Talent Acquisition Managing end-to-end recruitment for open positions across corporate, support staff, and executive levels at both Pune and Gurgaon locations. Coordinating with external vendors to ensure timely closure of open roles, including interview scheduling and feedback collection. Ensuring a smooth and efficient onboarding process for all new joiners. Onboarding Handling employee onboarding and joining formalities to provide a seamless experience. Managing and verifying all necessary documentation for both new and existing employees. Submitting documents for PF and ESIC registration. Creating biometric access on the day of joining. Planning and conducting welcome Hi-Tea sessions for new joiners. Sending welcome and joining emails. Coordinating with bank representatives for timely salary account setup. Employee Engagement Organizing engagement initiatives such as work anniversaries, birthdays, and team-building activities. Planning and executing events to promote a positive, inclusive workplace culture.

Company Description Epoch Elder Care is a leading expert in assisted living and dementia care, providing premium homes for elders with specialized needs in Delhi NCR, Mumbai, and Pune. With over 10 years of experience, Epoch has served more than 400 seniors, offering comprehensive care for conditions such as dementia, Parkinson's, mental health disorders, and chronic illnesses. The company operates six homes, designed to enhance the quality of life for elderly residents. Founded by dementia specialist Neha Sinha, Epoch is recognized for creating advanced dementia services in India and is trusted by families for the care of their elderly loved ones. Role Description This is a full-time on-site role for a Facility Nurse located in Pune. The Facility Nurse will be responsible for providing high-quality medical and personal care to elderly residents, administering medication, monitoring patient health, and assisting with daily activities. The nurse will develop and implement care plans, collaborate with healthcare professionals, and support residents in their recovery and rehabilitation. Additionally, the Facility Nurse will ensure compliance with healthcare standards and maintain accurate patient records. Qualifications Experience in elderly care, dementia care, and chronic conditions management Skilled in developing and implementing personalized care plans Proficiency in administering medication and monitoring patient health Excellent communication and collaboration skills Ability to work full-time on-site in Pune Registered Nurse (RN) with a valid nursing license Additional training in dementia care, palliative care, or mental health is a plus Bachelor's degree in Nursing or related field

Position: Manager - BTL (Based at Pune) Reporting To: Team Leader - Strategic Engagement Role Summary: The BTL person will support the Strategic Engagement Partner in building strategic relationships with healthcare professionals, residential communities, and relevant stakeholders. The role requires independently managing outreach initiatives, engaging potential referrers, organizing awareness sessions, and supporting lead generation efforts across assisted living and dementia care services. This position requires someone with a proactive mindset, professional presence, and the ability to communicate clearly and confidently with external audiences. Professional Presence & Presentation As a representative of Epoch Elder Care, the BTL person will engage with external stakeholders including doctors, hospitals, and community groups. Maintaining a polished, professional image is crucial in upholding Epoch’s reputation in the premium elder care space. Expectations include: ● Well-Groomed Appearance: A neat, professional, and well-groomed look to create a positive impression. ● Formal Attire: Consistently wear smart business attire for external meetings and community events. ● Effective Communication: Confidence in presenting information clearly in both one-on-one and group settings. ● Professional Demeanor: Maintain polite, composed, and respectful behavior across all stakeholder interactions. Key Responsibilities 1. Healthcare Partnerships Support: ● Assist in building relationships with doctors (neurologists, psychiatrists, geriatricians, general physicians) and hospitals under the guidance of the Strategic Engagement Partner. ● Schedule and conduct introductory meetings, follow-ups, and basic engagement activities with healthcare professionals. ● Share Epoch’s clinical offerings using standardized presentations and case references. ● Coordinate and support CMEs, clinical meetups, and medical awareness events. ● Maintain and regularly update a CRM or tracker with engagement activity and progress. 2. Community Engagement & RWA Networking: ● Identify potential residential communities for outreach. ● Build initial rapport with RWA heads and community representatives. ● Organize and support community engagement sessions like health talks, elder care awareness sessions, and physiotherapy demos. ● Gather feedback and share suggestions with the Strategic Engagement Partner for improving event relevance. ● Promote Epoch’s value-add services (Day Care, Physio, Caregiver Training) wherever relevant. 3. Brand Support & Representation: ● Represent the brand in smaller medical forums, RWA events, and community sessions. ● Ensure consistency in brand messaging and maintain Epoch’s compassionate and premium positioning. ● Share regular updates and field feedback from stakeholders to the reporting manager. 4. Business Development – Day Care (Support Role): ● Generate interest and leads for the day care program. ● Conduct follow-ups with trial families and support in closing conversions. ● Coordinate renewals and proactively reach out to families nearing end-of-contract. ● Report service feedback, objections, or drop-out reasons to improve future offerings. Required Skills & Experience: ● 3–4 years of experience in healthcare sales, community outreach, business development, or elder care services. ● Strong verbal and written communication skills (English and Hindi). ● Ability to independently manage schedules, travel for meetings/events, and maintain basic reporting documentation. ● Comfortable representing the organization in external forums and discussions. ● Graduate degree in Healthcare, Marketing, Social Work, or related fields preferred.

Job Description: Content Writer - Brand and Marketing Epoch Elder Care is looking for a Content Writer - Brand and Marketing. This position will report to the Head of Marketing. She/he will assist with the development and management of communication and a variety of other creative and content tasks as assigned. Through this role, one gets to interact with senior members of the internal & external team, understand the industry and learn how marketing strategies are devised from the ground up. Primary responsibilities: Create compelling and high-quality written content in specific time frames. This includes writing short and long pieces for varied channels of communication. Creating Opinion articles for leadership team Identify customer and industry needs, understand gaps, and develop projects basis the analysis. Manage and execute the ongoing projects- Client speak, plaques, cards, celebrating lives. • Create and update various sales and marketing collaterals and processes - brochures, newsletters, and presentation decks and maintain a record of all the information. Help in Online Reputation Management- which includes making sure all the statistics and information are updated on all the online portals where Epoch is mentioned. Other content related work, as assigned. Qualifications: Bachelor’s degree in marketing, English, Journalism or related field from an accredited institution. Minimum 2-3 years’ experience in content writing and project management. Excellent communication and writing skills. Proven work experience as a Content Writer with portfolio of published articles/ content Strong attention to detail Gives and welcomes feedback. Ability to work with a team and independently. Able to adapt to changing market dynamics and adjust content strategies accordingly.

Position: Manager - BTL Reporting To: Team Leader Strategic Engagement Role Summary: The BTL person will support the Strategic Engagement Partner in building strategic relationships with healthcare professionals, residential communities, and relevant stakeholders. The role requires independently managing outreach initiatives, engaging potential referrers, organizing awareness sessions, and supporting lead generation efforts across assisted living and dementia care services. This position requires someone with a proactive mindset, professional presence, and the ability to communicate clearly and confidently with external audiences. Professional Presence & Presentation As a representative of Epoch Elder Care, the BTL person will engage with external stakeholders including doctors, hospitals, and community groups. Maintaining a polished, professional image is crucial in upholding Epochs reputation in the premium elder care space. Expectations include: Well-Groomed Appearance: A neat, professional, and well-groomed look to create a positive impression. Formal Attire: Consistently wear smart business attire for external meetings and community events. Effective Communication: Confidence in presenting information clearly in both one-on-one and group settings. Professional Demeanor: Maintain polite, composed, and respectful behavior across all stakeholder interactions. Key Responsibilities 1. Healthcare Partnerships Support: Assist in building relationships with doctors (neurologists, psychiatrists, geriatricians, general physicians) and hospitals under the guidance of the Strategic Engagement Partner. Schedule and conduct introductory meetings, follow-ups, and basic engagement activities with healthcare professionals. Share Epoch’s clinical offerings using standardized presentations and case references. Coordinate and support CMEs, clinical meetups, and medical awareness events. Maintain and regularly update a CRM or tracker with engagement activity and progress. 2. Community Engagement & RWA Networking: Identify potential residential communities for outreach. Build initial rapport with RWA heads and community representatives. Organize and support community engagement sessions like health talks, elder care awareness sessions, and physiotherapy demos. Gather feedback and share suggestions with the Strategic Engagement Partner for improving event relevance. Promote Epoch’s value-add services (Day Care, Physio, Caregiver Training) wherever relevant. 3. Brand Support & Representation: Represent the brand in smaller medical forums, RWA events, and community sessions. Ensure consistency in brand messaging and maintain Epoch’s compassionate and premium positioning. Share regular updates and field feedback from stakeholders to the reporting manager. 4. Business Development – Day Care (Support Role): Generate interest and leads for the day care program. Conduct follow-ups with trial families and support in closing conversions. Coordinate renewals and proactively reach out to families nearing end-of-contract. Report service feedback, objections, or drop-out reasons to improve future offerings. Required Skills & Experience: 3–4 years of experience in healthcare sales, community outreach, business development, or elder care services. Strong verbal and written communication skills (English and Hindi). Ability to independently manage schedules, travel for meetings/events, and maintain basic reporting documentation. Comfortable representing the organization in external forums and discussions. Graduate degree in Healthcare, Marketing, Social Work, or related fields preferred.