Epoch Elder Care

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. Designation - Senior Manager Location - Gurugram Number of Position - 1 Summary of the Role: The Head of Human Resources will be responsible for leading the HR function, serving as a strategic partner to the executive leadership team. This role will drive HR strategies that are closely aligned with the organization's business goals, ensuring compliance with relevant regulations and fostering a high-performance culture. Beyond core HR responsibilities, the Head of HR will also manage the HR budget, optimize workforce-related costs, and contribute to overall P&L management by aligning human capital strategies with business profitability. Key Responsibilities: HR Leadership & Strategy: Lead and oversee all HR processes, including recruitment, payroll, leave records, policy implementation, and sourcing. Develop and execute HR strategies aligned with the organization's overall business objectives and growth plan. Serve as a trusted advisor to senior leadership on matters related to organizational structure, culture, and talent strategy. Lead organizational change and transformation initiatives to support business growth and efficiency. Talent Acquisition & Management: Develop and implement effective recruitment and retention strategies to attract top talent and meet organizational needs. Should have experience in blue-collar hiring and clinical hiring (nurses). Collaborate with leadership to define position profiles for new roles, ensuring alignment with organizational expectations, salary structures, and timelines. Oversee and manage a comprehensive performance appraisal system that encourages high performance, accountability, and results. P&L Management Support: Partner with finance and business leaders to align HR initiatives with P&L objectives, enhancing financial performance and resource allocation. Provide strategic input on workforce planning and conduct cost-impact analyses to ensure optimal workforce efficiency. Payroll & Employee Relations: Manage the efficient and timely calculation of salaries, wage cuts, reimbursements, and issuance of pay slips. Act as a mediator in addressing employee concerns or grievances, ensuring effective communication with management. Oversee the performance review process, ensuring continuous feedback and development. Leadership & Development: Drive leadership development initiatives and succession planning to ensure a strong pipeline of future leaders within the organization. Develop and manage the HR budget, ensuring fiscal responsibility and alignment with organizational goals. Employee Engagement & Retention: Foster a positive organizational culture, focusing on collaboration, innovation, and employee well-being. Oversee onboarding and new employee orientation, ensuring smooth integration and training. Track employee retention and turnover, providing reports and actionable recommendations to improve culture and job satisfaction. Compliance & Legal: Ensure legal compliance in all aspects of human resource management, including labor laws and employment practices. Oversee exit interviews, ensuring valuable feedback is collected and acted upon. Qualifications: Master’s degree in Human Resources, Business Administration, or a related field. Minimum 12 years of progressive HR experience, with at least 5 years in a leadership role. Strong expertise in HR analytics, budgeting, and financial metrics. Proven experience in strategic planning, talent management, and organizational development. Excellent communication, leadership, and interpersonal skills. Experience in the healthcare and hospital sector is highly preferred. Preferred Skills: Experience in managing HR functions across multiple locations. Proficiency in ERP and HRIS systems. Strong business acumen with the ability to link HR initiatives to business outcomes and organizational success. Epoch Elder Care is an equal opportunity employer and considers qualified applicants regardless of race, religion, caste, creed, gender, sexual orientation, physical or mental disability, or any other legally protected and/or marginalized characteristics. Show more Show less

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. Designation - Customer Support Executive Location - Gurugram Role and Responsibilities - * Manage incoming calls via the IVR system for efficient routing. * Ensure timely and accurate transfer of calls to appropriate departments. * Respond to customer inquiries professionally and courteously. * Provide accurate and timely resolutions to customer queries. * Accurately log and update customer information, leads, and interaction details in the CRM system. * Maintain up-to-date and accessible customer records. * Confirm appointments with customers proactively. * Address last-minute queries to ensure customer satisfaction. * Manage and confirm viewing appointments. * Communicate necessary details to customers and team members efficiently. * Send personalized introduction messages to clients to ensure a positive onboarding experience. Required Skills: Writing Skills: Should have good writing skills and can formulate drafts for clients. Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally with clients, as required Computer skills: Ability to create and maintain sales records and reports. Comfortable with Word, Excel, PowerPoint. Working days: 6 working days with 1 day off, which will be during the week. Shifts (subject to change) : Shift hours will be between 2pm-10pm Mandatory Language Fluency: English and Hindi Qualifications - Graduation/Post Graduation - degree in any stream Experience - Minimum 2 years of experience in Customer Support Show more Show less

Roles and Responsibilities: Manage incoming calls through the IVR system for efficient routing. Ensure timely and accurate transfer of calls to the appropriate departments. Respond to customer inquiries in a professional and courteous manner. Provide accurate and timely resolutions to customer queries. Log and update customer information, leads, and interaction details in the CRM system. Maintain up-to-date and well-organized customer records. Proactively confirm appointments with customers. Address last-minute queries to ensure high customer satisfaction. Manage and confirm client viewing appointments. Communicate essential details to customers and internal team members effectively. Send personalized introduction messages to clients to ensure a smooth onboarding experience. Assist during client viewings, generate leads, and follow up with potential customers. Act as an integral part of the Sales team, supporting sales conversion and client engagement. Required Skills: Writing Skills: Strong written communication with the ability to draft clear and professional messages for clients. Communication & Interpersonal Skills: Excellent verbal communication skills, both within the organization and with external clients. Computer Proficiency: Ability to maintain sales records and reports. Comfortable working with MS Word, Excel, and PowerPoint. Sales Acumen: A confident, pleasing personality with a natural flair for sales and client engagement. Language Fluency: Mandatory fluency in English and Hindi . Work Schedule: Working Days: 6 days a week (1 weekly off during weekdays). Qualifications: Graduate or Postgraduate in any stream. Experience: Minimum 2 years of experience in a Customer Support or client-facing role, preferably with exposure to sales or CRM systems.

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. Designation - Customer Support Executive Location - Gurugram Role and Responsibilities - * Manage incoming calls via the IVR system for efficient routing. * Ensure timely and accurate transfer of calls to appropriate departments. * Respond to customer inquiries professionally and courteously. * Provide accurate and timely resolutions to customer queries. * Accurately log and update customer information, leads, and interaction details in the CRM system. * Maintain up-to-date and accessible customer records. * Confirm appointments with customers proactively. * Address last-minute queries to ensure customer satisfaction. * Manage and confirm viewing appointments. * Communicate necessary details to customers and team members efficiently. * Send personalized introduction messages to clients to ensure a positive onboarding experience. * Generating Lead for clients and help in viewing the facility when someone come to see the facility. * You will be the part of the sales team. Required Skills: Writing Skills: Should have good writing skills and can formulate drafts for clients. Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally with clients, as required Computer skills: Ability to create and maintain sales records and reports. Comfortable with Word, Excel, PowerPoint. Working days: 6 working days with 1 day off, which will be during the week. A knack for sales, and strong client relationship management. Mandatory Language Fluency: English and Hindi Qualifications - Graduation/Post Graduation - degree in any stream Experience - Minimum 2 years of experience in Customer Support Show more Show less

Training Manager Location: Pune Reporting To: Head Learning & Quality Department: Learning & Quality Roles and Responsibilities: Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities. Collaborate with department heads to assess and identify training needs for both new and existing staff. Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head. Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development. Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar . Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs . Ensure all training initiatives align with organizational policies, SOPs, and compliance standards. Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery. Coordinate in-service sessions, workshops, and hands-on demonstrations for both technical and non-technical staff. Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams. Maintain accurate records of all training sessions, including attendance, assessment results, and feedback. Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions. Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organizations quality framework. Desired Candidate Profile: Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels. Candidates with a nursing or clinical teaching background and prior training experience will be preferred. Excellent communication and presentation skills, with an engaging and clear training style. In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching. Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector. Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. This role involves managing end-to-end HR functions, primarily focused on talent acquisition, onboarding, and employee engagement. The objective is to ensure timely recruitment, smooth integration of new employees, and fostering a positive and inclusive work culture across multiple locations. Designation - HR Executive Department - Human Resources Location - Gurugram Talent Acquisition Managing end-to-end recruitment for open positions across corporate, support staff, and executive levels at both Pune and Gurgaon locations. Coordinating with external vendors to ensure timely closure of open roles, including interview scheduling and feedback collection. Ensuring a smooth and efficient onboarding process for all new joiners. Onboarding Handling employee onboarding and joining formalities to provide a seamless experience. Managing and verifying all necessary documentation for both new and existing employees. Submitting documents for PF and ESIC registration. Creating biometric access on the day of joining. Planning and conducting welcome Hi-Tea sessions for new joiners. Sending welcome and joining emails. Coordinating with bank representatives for timely salary account setup. Employee Engagement Organizing engagement initiatives such as work anniversaries, birthdays, and team-building activities. Planning and executing events to promote a positive, inclusive workplace culture.

Company Description Epoch Elder Care is a leading expert in assisted living and dementia care, providing premium homes for elders with specialized needs in Delhi NCR, Mumbai, and Pune. With over 10 years of experience, Epoch has served more than 400 seniors, offering comprehensive care for conditions such as dementia, Parkinson's, mental health disorders, and chronic illnesses. The company operates six homes, designed to enhance the quality of life for elderly residents. Founded by dementia specialist Neha Sinha, Epoch is recognized for creating advanced dementia services in India and is trusted by families for the care of their elderly loved ones. Role Description This is a full-time on-site role for a Facility Nurse located in Pune. The Facility Nurse will be responsible for providing high-quality medical and personal care to elderly residents, administering medication, monitoring patient health, and assisting with daily activities. The nurse will develop and implement care plans, collaborate with healthcare professionals, and support residents in their recovery and rehabilitation. Additionally, the Facility Nurse will ensure compliance with healthcare standards and maintain accurate patient records. Qualifications Experience in elderly care, dementia care, and chronic conditions management Skilled in developing and implementing personalized care plans Proficiency in administering medication and monitoring patient health Excellent communication and collaboration skills Ability to work full-time on-site in Pune Registered Nurse (RN) with a valid nursing license Additional training in dementia care, palliative care, or mental health is a plus Bachelor's degree in Nursing or related field

Position: Manager - BTL (Based at Pune) Reporting To: Team Leader - Strategic Engagement Role Summary: The BTL person will support the Strategic Engagement Partner in building strategic relationships with healthcare professionals, residential communities, and relevant stakeholders. The role requires independently managing outreach initiatives, engaging potential referrers, organizing awareness sessions, and supporting lead generation efforts across assisted living and dementia care services. This position requires someone with a proactive mindset, professional presence, and the ability to communicate clearly and confidently with external audiences. Professional Presence & Presentation As a representative of Epoch Elder Care, the BTL person will engage with external stakeholders including doctors, hospitals, and community groups. Maintaining a polished, professional image is crucial in upholding Epoch’s reputation in the premium elder care space. Expectations include: ● Well-Groomed Appearance: A neat, professional, and well-groomed look to create a positive impression. ● Formal Attire: Consistently wear smart business attire for external meetings and community events. ● Effective Communication: Confidence in presenting information clearly in both one-on-one and group settings. ● Professional Demeanor: Maintain polite, composed, and respectful behavior across all stakeholder interactions. Key Responsibilities 1. Healthcare Partnerships Support: ● Assist in building relationships with doctors (neurologists, psychiatrists, geriatricians, general physicians) and hospitals under the guidance of the Strategic Engagement Partner. ● Schedule and conduct introductory meetings, follow-ups, and basic engagement activities with healthcare professionals. ● Share Epoch’s clinical offerings using standardized presentations and case references. ● Coordinate and support CMEs, clinical meetups, and medical awareness events. ● Maintain and regularly update a CRM or tracker with engagement activity and progress. 2. Community Engagement & RWA Networking: ● Identify potential residential communities for outreach. ● Build initial rapport with RWA heads and community representatives. ● Organize and support community engagement sessions like health talks, elder care awareness sessions, and physiotherapy demos. ● Gather feedback and share suggestions with the Strategic Engagement Partner for improving event relevance. ● Promote Epoch’s value-add services (Day Care, Physio, Caregiver Training) wherever relevant. 3. Brand Support & Representation: ● Represent the brand in smaller medical forums, RWA events, and community sessions. ● Ensure consistency in brand messaging and maintain Epoch’s compassionate and premium positioning. ● Share regular updates and field feedback from stakeholders to the reporting manager. 4. Business Development – Day Care (Support Role): ● Generate interest and leads for the day care program. ● Conduct follow-ups with trial families and support in closing conversions. ● Coordinate renewals and proactively reach out to families nearing end-of-contract. ● Report service feedback, objections, or drop-out reasons to improve future offerings. Required Skills & Experience: ● 3–4 years of experience in healthcare sales, community outreach, business development, or elder care services. ● Strong verbal and written communication skills (English and Hindi). ● Ability to independently manage schedules, travel for meetings/events, and maintain basic reporting documentation. ● Comfortable representing the organization in external forums and discussions. ● Graduate degree in Healthcare, Marketing, Social Work, or related fields preferred.

Job Description: Content Writer - Brand and Marketing Epoch Elder Care is looking for a Content Writer - Brand and Marketing. This position will report to the Head of Marketing. She/he will assist with the development and management of communication and a variety of other creative and content tasks as assigned. Through this role, one gets to interact with senior members of the internal & external team, understand the industry and learn how marketing strategies are devised from the ground up. Primary responsibilities: Create compelling and high-quality written content in specific time frames. This includes writing short and long pieces for varied channels of communication. Creating Opinion articles for leadership team Identify customer and industry needs, understand gaps, and develop projects basis the analysis. Manage and execute the ongoing projects- Client speak, plaques, cards, celebrating lives. • Create and update various sales and marketing collaterals and processes - brochures, newsletters, and presentation decks and maintain a record of all the information. Help in Online Reputation Management- which includes making sure all the statistics and information are updated on all the online portals where Epoch is mentioned. Other content related work, as assigned. Qualifications: Bachelor’s degree in marketing, English, Journalism or related field from an accredited institution. Minimum 2-3 years’ experience in content writing and project management. Excellent communication and writing skills. Proven work experience as a Content Writer with portfolio of published articles/ content Strong attention to detail Gives and welcomes feedback. Ability to work with a team and independently. Able to adapt to changing market dynamics and adjust content strategies accordingly.

Position: Manager - BTL Reporting To: Team Leader Strategic Engagement Role Summary: The BTL person will support the Strategic Engagement Partner in building strategic relationships with healthcare professionals, residential communities, and relevant stakeholders. The role requires independently managing outreach initiatives, engaging potential referrers, organizing awareness sessions, and supporting lead generation efforts across assisted living and dementia care services. This position requires someone with a proactive mindset, professional presence, and the ability to communicate clearly and confidently with external audiences. Professional Presence & Presentation As a representative of Epoch Elder Care, the BTL person will engage with external stakeholders including doctors, hospitals, and community groups. Maintaining a polished, professional image is crucial in upholding Epochs reputation in the premium elder care space. Expectations include: Well-Groomed Appearance: A neat, professional, and well-groomed look to create a positive impression. Formal Attire: Consistently wear smart business attire for external meetings and community events. Effective Communication: Confidence in presenting information clearly in both one-on-one and group settings. Professional Demeanor: Maintain polite, composed, and respectful behavior across all stakeholder interactions. Key Responsibilities 1. Healthcare Partnerships Support: Assist in building relationships with doctors (neurologists, psychiatrists, geriatricians, general physicians) and hospitals under the guidance of the Strategic Engagement Partner. Schedule and conduct introductory meetings, follow-ups, and basic engagement activities with healthcare professionals. Share Epoch’s clinical offerings using standardized presentations and case references. Coordinate and support CMEs, clinical meetups, and medical awareness events. Maintain and regularly update a CRM or tracker with engagement activity and progress. 2. Community Engagement & RWA Networking: Identify potential residential communities for outreach. Build initial rapport with RWA heads and community representatives. Organize and support community engagement sessions like health talks, elder care awareness sessions, and physiotherapy demos. Gather feedback and share suggestions with the Strategic Engagement Partner for improving event relevance. Promote Epoch’s value-add services (Day Care, Physio, Caregiver Training) wherever relevant. 3. Brand Support & Representation: Represent the brand in smaller medical forums, RWA events, and community sessions. Ensure consistency in brand messaging and maintain Epoch’s compassionate and premium positioning. Share regular updates and field feedback from stakeholders to the reporting manager. 4. Business Development – Day Care (Support Role): Generate interest and leads for the day care program. Conduct follow-ups with trial families and support in closing conversions. Coordinate renewals and proactively reach out to families nearing end-of-contract. Report service feedback, objections, or drop-out reasons to improve future offerings. Required Skills & Experience: 3–4 years of experience in healthcare sales, community outreach, business development, or elder care services. Strong verbal and written communication skills (English and Hindi). Ability to independently manage schedules, travel for meetings/events, and maintain basic reporting documentation. Comfortable representing the organization in external forums and discussions. Graduate degree in Healthcare, Marketing, Social Work, or related fields preferred.

Job Description- Facility Nurse General Duties 1. Carry out all clinical nursing procedures: Checking vitals on a weekly basis. Daily body checks Medication preparation and administration, insulin administration Dressing change Catheter bag and cath change Oxygen administration if needed 2. Supervision of both care and non care support staff. Monitor them closely and escalate any performance issues to Facility Manager (FM) as needed. 3. Provide high quality care to every resident. Implement processes and provide feedback for improvement. Cover for FM in his/her absence. Be in charge for escalating issues- both resident feedback + staff feedback + other issues (maintenance, HKP, laundry, dietary etc). 4. Notify FM of supplies needed for resident care, or other facility items needed. Order resident supplies as needed. Maintain medication indent. 5. Respond to family inquiries. Escalate family concerns to the FM. Send family doctors visit update emails. Call to inform family regarding critical changes in condition and hospitalizations. 6. Develop a draft of the FM update to email FM. 7. Collaborate with Sales and Transitions and care team to plan the welcome for a new resident. Should have a full understanding of pre-admission assessment. 8. Collaborate with Sales and Transitions and care team to prepare room for new residents move in. Ensure all the paperwork and documentation is ready for new residents. Conduct full admission assessment and complete admission paperwork of new residents. 9. Assist the FM in reviewing care plans and implement new changes with the care team. Identify new care requirements for each resident and suggest changes to the FM. For example, identify if a resident needs PT, identify if any resident needs Physician review. Epoch Elder Care Private Limited Gurugram | Pune 10. Carry out emergency management and help FM in root cause analysis. Fill out incident reporting form and submit to FM. Contact family member after any incident. 11. Maintain all documentation as: Documentation in care management software used by company Ensure CAs follow the documentation guidelines. Print and distribute daily care forms like shift care form, intake output sheet, hygiene checklist. 12. In case of resident hospitalization, ensure resident room is ready for readmission. Ensure hospital discharge instructions are followed by the care team. Visit resident (as needed) during hospital appointments (impatient and outpatient). Accompany resident on outpatient visits, if needed or arrange a Team Leader CA to accompany. Manage routine hospital appointments- prepare documentation, transportation, PA assistance. 13. Develop the monthly activities calendar. Manage daily activities, providing ideas for new activities. 14. Provide new care staff training, support and guidance, as needed. Provide FM feedback on performance of new care staff. Facilitate nurses and CA training sessions as needed. Facilitate retraining of staff whenever required. 15. Monitor both care and non-care support team to assess their performance periodically. Provide FM feedback on performance of support staff. 16. Prepare agenda for monthly meeting. Facilitate some sections of monthly meeting. Prepare and email minutes of meeting. 17. Identify all maintenance needs in the facility and resolve all issues in a timely manner. 18. Supervise overall housekeeping and ensure the highest levels of sanitation and hygiene are maintained at all times. Train support staff to follow guidelines. 19. Need to do meetings with the client and conducting a tour of the facility in the absence of the Facility Manager. 20. Inventory management: Manage housekeeping and stationery stock. Vendor management

JOB DESCRIPTION- FACILITY MANAGER Principal Duties The Facility Manager reports to the HCO and CEO and is responsible for the management of the Facility which will include the management of all staff, efficient and effective day to day running of the Facility. The main aim will be to ensure resident well being by promoting the philosophy of privacy, dignity, independence, choice, rights and fulfilment within a policy of managed risk taking. S/he is responsible for carrying out the following duties: General Duties 1. To lead, direct, supervise and support staff working within the Facility in providing a network of services which can respond flexibly to the needs of the Residents. 2. Be the Single Point Of Contact -SPOC for all concerned (continuity in communication for all residents, customers, staff, doctors and office staff ) 3. Overall responsibility for the management of the Home in an efficient and effective manner within available resources and controlled budgets. To ensure that budgetary control of the Home is maintained in accordance with the business model and financial guidelines of management. 4. Responsible for setting up system/mechanism for smooth functioning of the facility. 5. To send weekly and monthly internal updates about the facility and the residents overall well-being. To send weekly updates to residents family members about their well-being and hold monthly meetings with them. 6. Appoint staff at all levels below that of Manager 7. To provide induction training, information and supervision to staff as appropriate, ensuring they are conversant with their duties, rights and responsibilities. 8. To promote good communication by means of staff meetings, written and verbal reports and encourage openness at all levels. 9. To monitor staff duties and performance. Ensure probationary periods are managed appropriately. Deal with informal disciplinary matters and action formal disciplinary procedures through the appropriate channels. 10. Recruit and monitor volunteers. Encourage and participate in social activities for the benefit of Residents, including funds raising. 11. In-charge of maintaining the cleanliness and sanitation levels of the entire facility, resident rooms and facility grounds at all times 12. Responsible for proper maintenance of the facility property. Be the in-charge for all maintenance issues related to the facility. In coordination with the Admin Manager, take care of all day to day maintenance activities when required Training and Development 1. Manage staff rotas ensuring these are used to the best effect for the physical, social and emotional care of residents and effective running of the establishment. 2. Ensure that team members understand and endorse the aims and objectives of the home by guidance, instruction and practice. 3. Responsibility for clear lines of communication ensuring staff are fully conversant with their duties – to include holding regular team meetings, promotion of an effective key carer system and supervision of staff members. 4. Ensure all staff members know how to use appropriate equipment 5. Identify training needs. Participate in the planning and implementation of in-house training, including induction training for new staff. 6. Take appropriate action to remedy any unsatisfactory staff performance, recording any significant action. 7. Create SOPs as and when required. 8. Create new policies as and when required. 9. Adaptable to work using software and new technologies Delivery of Care to Residents 1. Undertake the initial assessment of residents in line with policies and procedures. From this assessment develop a care plan with the Facility Nurse. Ensure that the care plan is realistic and achievable. 2. Supervise and participate in the delivery of care to the residents in line with the care plan. 3. Anticipate the needs of the residents, monitor the effectiveness of the care plan, making changes as necessary, ensuring that the plan reflects changing circumstances and current objectives, working in line with Facility regulations on record keeping. 4. Ensure every meal meets the resident’s nutritional requirements also keeping in mind their dietary restrictions and allergies 5. Ensure 24 hour wrap around care is provided for all residents using the principles of Dementia Sense 6. Demonstrate an understanding of the prevention of abuse of vulnerable adults, recognition of the signs of abuse and procedures to follow in the event of an allegation of abuse. 7. To participate in enhancing the intellectual, social and Psychological wellbeing of the residents to provide as far as possible, a happy and stimulating experience. Help residents to socialise within the care home. 8. To plan ongoing weekly activity rotas in conjunction with the residents wishes, and encourage residents to maintain pre-existing hobbies. 9. Ensure the emotional, spiritual, physical, medical and material needs of the Resident are recognised, assessed and met where possible. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all users of the services in liaison with other professional workers. 10. Involve Resident/Resident families where possible in decision making about activity, lifestyle and matters in the facility which may affect them. 11. Provide comfort and company, on a one-to-one basis, for residents who are unable to participate in any form of activity. 12. Ensure that resident confidentiality is maintained at all times General Requirements In addition to the above, there are some general requirements that apply to all jobs in the Home:- 1. Participation in weekly meetings with CEO, HCO and other Heads and FMs 2. Participation in staff meetings. 3. Participation in training activities. 4. Participation in staff supervision and personal development review 5. Participate in quality assurance systems. 6. Take responsibility for personal development by keeping abreast of developments in the field of caring for older people and people with Dementia. Responsible to take part in any other tasks within the scope of the post and outside the job description as requested by the Facility Manager Health and Safety To be responsible for your own health and safety and that of anybody else who may be affected by your acts of omissions. Experience needed: 1. Experience in healthcare operations as a registered nurse 2. Management experience- has been a Team Leader for at-least 2 years 3. Clinical knowledge: Demonstrated 4. Training experience- ability to create and deliver trainings 5. Has been client facing in a recent role 6. Experience of holding an administrative role for at-least one year. 7. Experience of ICU, emergency, geriatric care is a plus point Qualification: 1. Bsc nursing- registered nurse 2. Relevant experience of 8- 10 years 3. Good knowledge of Microsoft office 4. Excellent written and oral communication skills Salary: Depending on past CTC & experience + food + accommodation

On-boarding & Customer Relations Key Responsibility Areas: Onboarding new residents: Be the single point of contact for families and teams to help prepare both parties to onboard the new resident successfully. Ensure all data points regarding the residents care requirements are conveyed to the team timely. Consultancy calls & services Maintaining a database on CRM. Inputting customer details in the system of various touchpoints with them. Keeping track of all the calls and updating them on CRM. Rigorous follow-ups with potential leads. Maintaining data of leads weekly and monthly. Understanding market competition and realigning teams on the same. Having flexibility over the weekend/holidays to speak with High Potential Leads. Customer relationships & feedback: Build and promote strong, long-lasting customer relationships and understanding of their needs. Be responsible for gathering customer feedback through: 1. Annual customer feedback form 2. Periodic customer feedback as and defined per client status 3. Ensure all customer issues are acknowledged within 24 hours and resolved timely. Liaise with the care team and other departments if required to address customer concerns. Industry development: 1. Continually develop knowledge of the business climate, applications and competition. 2. Responsible for maintaining referral database Pricing: Maintain data relative to customers, pricing and will document customer interactions Customer contracts, documents & renewals: 1. To ensure that the customer agreements are signed on the day of move in /as per process defined 2. Timely renewal of existing contracts before the expiry date. Payments: To ensure that timely payments are received from the customers and follow up incase of delays CRM: Create and implement CRM process for Epoch Budget: Create and manage sales budget Skills and Qualifications: Masters degree in any business or management course 7-8 years of industry experience Leadership and Motivation Skills motivates employees to reach sales goals and needs to be able to effectively train, encourage, inspire and reward team members for their achievements Customer Service – understands what it takes to provide excellent service to elders and families Communication and people skills – need to be able to communicate all aspects of the sales operation to families, Facility managers and team members Computer skills – ability to create and maintain sales records and reports Ability to travel

Location: Gurgaon Experience: 2-3 years Mandatory minimum qualification: Bachelor’s degree in marketing, English, Journalism or related field from an accredited institution. Key Responsibility Areas (not specific to): Epoch Elder Care is looking for a Content Writer - Brand and Marketing. This position will report to the Head of Marketing. She/he will assist with the development and management of communication and a variety of other creative and content tasks as assigned. Through this role, one gets to interact with senior members of the internal & external team, understand the industry and learn how marketing strategies are devised from the ground up. Primary responsibilities Create compelling and high-quality written content in specific time frames, including short and long pieces for various communication channels. Consistently compose creative and engaging content for website, digital, and social media – blogs, social media posts/ads content, articles, newsletters, press releases, announcements, etc. based on concepts and stories of Epoch. Proofread content for errors and inconsistencies. Create opinion articles for leadership team. Identify customer and industry needs, understand gaps, and develop projects based on analysis. Manage and execute ongoing projects – client speak, plaques, cards, celebrating lives. Conduct keyword research and use SEO best practices in content to increase website traffic, ensuring relevant, SEO-compliant content is uploaded. Create and manage postings and analyze Facebook, LinkedIn, YouTube, Instagram, and other digital platforms, as relevant. Work closely with different departments at Epoch to align marketing efforts and provide necessary support in terms of marketing materials and initiatives. Participate in team meetings and brainstorming sessions to generate new ideas and approaches. Create and update various sales and marketing collaterals and processes – brochures, newsletters, and presentation decks – and maintain a record of all information. Assist in Online Reputation Management, ensuring all statistics and information are updated on all online portals where Epoch is mentioned. Perform other content-related work, as assigned. Qualifications Bachelor’s degree in Marketing, English, Journalism, or related field from an accredited institution. Minimum 2–3 years’ experience in content writing and project management. Excellent communication and writing skills. Proven work experience as a Content Writer with a portfolio of published articles/content. Strong attention to detail. Gives and welcomes feedback. Ability to work with a team and independently. Able to adapt to changing market dynamics and adjust content strategies accordingly.

Location: Gurgaon & Pune Experience: 7-8 years Mandatory minimum qualification: Masters degree in any business or management course Key Responsibility Areas (not specific to): Onboarding new residents: Be the single point of contact for families and teams to help prepare both parties to onboard the new resident successfully. Ensure all data points regarding the resident’s care requirements are conveyed to the team timely. Consultancy calls & services Maintaining a database on CRM. Inputting customer details in the system of various touchpoints with them. Keeping track of all the calls and updating them on CRM. Rigorous follow-ups with potential leads. Maintaining data of leads weekly and monthly. Understanding market competition and realigning teams on the same. Having flexibility over the weekend/holidays to speak with High Potential Leads. Customer relationships & feedback: Build and promote strong, long-lasting customer relationships and understanding of their needs. Be responsible for gathering customer feedback through: Annual customer feedback form Periodic customer feedback as and defined per client status Ensure all customer issues are acknowledged within 24 hours and resolved timely. Liaise with the care team and other departments if required to address customer concerns. Industry development: Continually develop knowledge of the business climate, applications and competition. Responsible for maintaining referral database Pricing: Maintain data relative to customers, pricing and will document customer interactions Customer contracts, documents & renewals: To ensure that the customer agreements are signed on the day of move in / as per process defined Timely renewal of existing contracts before the expiry date. Payments: To ensure that timely payments are received from the customers and follow up in case of delays CRM: Create and implement CRM process for Epoch Budget: Create and manage sales budget Skills and Qualifications: Masters degree in any business or management course, with 7–8 years of industry experience Leadership and Motivation Skills – motivates employees to reach sales goals and be able to effectively train, encourage, inspire and reward team members for their achievements Customer Service – understands what it takes to provide excellent service to elders and families Communication and people skills – need to be able to communicate all aspects of the sales operation to families, facility managers and team members Computer skills – ability to create and maintain sales records and reports Ability to travel

Location: Pune Experience: 2-4 years Mandatory minimum qualification: MBA (HR) Key Responsibility Areas (not specific to): Roles and Responsibilities Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities. Collaborate with department heads to assess and identify training needs for both new and existing staff. Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head. Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development. Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar. Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs. Ensure all training initiatives align with organizational policies, SOPs, and compliance standards. Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery. Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams. Maintain accurate records of all training sessions, including attendance, assessment results, and feedback. Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions. Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organization's quality framework. Desired Candidate Profile Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels. Candidates with a nursing or clinical teaching background and prior training experience will be preferred. Excellent communication and presentation skills, with an engaging and clear training style. In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching. Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector. Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.

Location: Gurgaon & Pune Experience: 7-8 years Mandatory minimum qualification: Masters degree in any business or management course Key Responsibility Areas (not specific to): Onboarding new residents: Be the single point of contact for families and teams to help prepare both parties to onboard the new resident successfully. Ensure all data points regarding the resident’s care requirements are conveyed to the team timely. Consultancy calls & services Maintaining a database on CRM. Inputting customer details in the system of various touchpoints with them. Keeping track of all the calls and updating them on CRM. Rigorous follow-ups with potential leads. Maintaining data of leads weekly and monthly. Understanding market competition and realigning teams on the same. Having flexibility over the weekend/holidays to speak with High Potential Leads. Customer relationships & feedback: Build and promote strong, long-lasting customer relationships and understanding of their needs. Be responsible for gathering customer feedback through: Annual customer feedback form Periodic customer feedback as and defined per client status Ensure all customer issues are acknowledged within 24 hours and resolved timely. Liaise with the care team and other departments if required to address customer concerns. Industry development: Continually develop knowledge of the business climate, applications and competition. Responsible for maintaining referral database Pricing: Maintain data relative to customers, pricing and will document customer interactions Customer contracts, documents & renewals: To ensure that the customer agreements are signed on the day of move in / as per process defined Timely renewal of existing contracts before the expiry date. Payments: To ensure that timely payments are received from the customers and follow up in case of delays CRM: Create and implement CRM process for Epoch Budget: Create and manage sales budget Skills and Qualifications: Masters degree in any business or management course, with 7–8 years of industry experience Leadership and Motivation Skills – motivates employees to reach sales goals and be able to effectively train, encourage, inspire and reward team members for their achievements Customer Service – understands what it takes to provide excellent service to elders and families Communication and people skills – need to be able to communicate all aspects of the sales operation to families, facility managers and team members Computer skills – ability to create and maintain sales records and reports Ability to travel

Location: Gurgaon Experience: 2-3 years Mandatory minimum qualification: Bachelor’s degree in marketing, English, Journalism or related field from an accredited institution. Key Responsibility Areas (not specific to): Epoch Elder Care is looking for a Content Writer - Brand and Marketing. This position will report to the Head of Marketing. She/he will assist with the development and management of communication and a variety of other creative and content tasks as assigned. Through this role, one gets to interact with senior members of the internal & external team, understand the industry and learn how marketing strategies are devised from the ground up. Primary responsibilities Create compelling and high-quality written content in specific time frames, including short and long pieces for various communication channels. Consistently compose creative and engaging content for website, digital, and social media – blogs, social media posts/ads content, articles, newsletters, press releases, announcements, etc. based on concepts and stories of Epoch. Proofread content for errors and inconsistencies. Create opinion articles for leadership team. Identify customer and industry needs, understand gaps, and develop projects based on analysis. Manage and execute ongoing projects – client speak, plaques, cards, celebrating lives. Conduct keyword research and use SEO best practices in content to increase website traffic, ensuring relevant, SEO-compliant content is uploaded. Create and manage postings and analyze Facebook, LinkedIn, YouTube, Instagram, and other digital platforms, as relevant. Work closely with different departments at Epoch to align marketing efforts and provide necessary support in terms of marketing materials and initiatives. Participate in team meetings and brainstorming sessions to generate new ideas and approaches. Create and update various sales and marketing collaterals and processes – brochures, newsletters, and presentation decks – and maintain a record of all information. Assist in Online Reputation Management, ensuring all statistics and information are updated on all online portals where Epoch is mentioned. Perform other content-related work, as assigned. Qualifications Bachelor’s degree in Marketing, English, Journalism, or related field from an accredited institution. Minimum 2–3 years’ experience in content writing and project management. Excellent communication and writing skills. Proven work experience as a Content Writer with a portfolio of published articles/content. Strong attention to detail. Gives and welcomes feedback. Ability to work with a team and independently. Able to adapt to changing market dynamics and adjust content strategies accordingly.

Location: Gurgaon & Pune Experience: Mandatory minimum qualification: Key Responsibility Areas (not specific to): Summary We are seeking a dynamic and experienced General Manager – Operations to lead and oversee the end-to-end operational functions of our facility and to improve the hospitality experience of our elders. The role demands seamless coordination across all departments, including clinical, to ensure smooth day-to-day operations. This individual will effectively be in charge of everything that happens daily at our homes, serving as the operational backbone of the organization. From managing admissions to overseeing viewings, they will play a pivotal role in creating a consistent and high-quality experience. As a front-facing, client-communicating representative when needed, this person functions as a bridging internal workflow with external expectations. The primary focus of this role is on Maintenance and Operations , while also ensuring seamless coordination across Administration, Security, Asset Management, and Food & Beverage Services. The ideal candidate will bring a hands-on approach to facilities management, drive operational excellence, and uphold service quality standards. Housekeeping (HKP) & Hygiene Standards Oversee and ensure top-tier hygiene and cleanliness standards across the property. Take direct ownership of the housekeeping function, including staffing, SOPs, quality audits, and vendor management. Ensure compliance with health and safety regulations. Periodically review and upgrade hygiene protocols in line with brand and industry standards. Own the end-to-end client and resident welcome journey and ensure a premium first impression. Train teams on ground on greeting standards, admission experience, and resident need personalization. Address and resolve client complaints/feedback promptly to maintain satisfaction and retention. Maintenance & Facility Operations (Primary Focus) Oversee preventive and reactive maintenance schedules for all infrastructure, equipment, and utilities (HVAC, electrical, plumbing, mechanical). Coordinate with internal engineering teams and external vendors for upkeep and breakdown support. Implement energy management and efficiency programs to optimize operational costs. Maintain safety compliance as per statutory and organizational guidelines. Supervise AMC contracts and vendor SLAs to ensure minimal downtime and prompt resolution. Conduct routine audits and inspections of the facility to proactively address wear and tear or compliance gaps. Food & Beverage Operations Oversee quality, hygiene, and service standards in kitchen and dining operations. Coordinate with chefs, catering staff, and nutritionists (if applicable) to align with dietary and service requirements. Optimize food costs, reduce wastage, and ensure compliance with FSSAI and other relevant standards. Ensure strict adherence to F&B budgets, cost control measures, and revenue targets (if applicable). Monitor vendor performance, negotiate contracts, and maintain an efficient supply chain for food and kitchen supplies. Lead the planning, design, and operational setup of new kitchens—including layout design, equipment selection, staff hiring, and regulatory approvals. General Administration Develop and implement standard operating procedures (SOPs) across operations and administrative functions. Oversee front office management, documentation, record-keeping, and statutory compliance. Manage administrative budgets, procurement, and vendor relationships. Security & Safety Supervise all security arrangements, including manpower deployment, CCTV monitoring, and access control systems. Develop emergency response procedures and conduct safety drills periodically. Liaise with local authorities for law and order support, fire safety, and disaster management compliance. Asset Management Ensure proper tagging, tracking, and documentation of all assets and equipment. Monitor asset lifecycle, maintenance history, and depreciation schedules. Coordinate for insurance renewals, claims, and risk mitigation planning. Key Requirements Bachelor’s degree in engineering / Facility Management / Hospitality / Business Administration. MBA preferred. 10–15 years of proven experience in operations management, preferably in large facilities, hospitality, healthcare, or institutional environments. Strong technical knowledge of building systems, maintenance planning, and vendor management. Excellent leadership, crisis management, and team coordination skills. Proficient in using facility management systems and MS Office tools. Ability to multitask and make data-driven decisions in a dynamic work environment. Work Environment On-site role with regular facility walkthroughs. May require extended hours during critical operations or emergencies.

Location: Gurgaon Experience: 3–4 years of experience in healthcare sales Mandatory minimum qualification: Graduate degree in Healthcare, Marketing, Social Work, or related fields preferred Key Responsibility Areas (not specific to): Role Summary The BTL person will support the Strategic Engagement Partner in building strategic relationships with healthcare professionals, residential communities, and relevant stakeholders. The role requires independently managing outreach initiatives, engaging potential referrers, organizing awareness sessions, and supporting lead generation efforts across assisted living and dementia care services. This position requires someone with a proactive mindset, professional presence, and the ability to communicate clearly and confidently with external audiences. Professional Presence & Presentation As a representative of Epoch Elder Care, the BTL person will engage with external stakeholders including doctors, hospitals, and community groups. Maintaining a polished, professional image is crucial in upholding Epoch’s reputation in the premium elder care space. Expectations include Well-Groomed Appearance: A neat, professional, and well-groomed look to create a positive impression. Formal Attire: Consistently wear smart business attire for external meetings and community events. Effective Communication: Confidence in presenting information clearly in both one-on-one and group settings. Professional Demeanor: Maintain polite, composed, and respectful behavior across all stakeholder interactions. Healthcare Partnerships Support: Assist in building relationships with doctors (neurologists, psychiatrists, geriatricians, general physicians) and hospitals under the guidance of the Strategic Engagement Partner. Schedule and conduct introductory meetings, follow-ups, and basic engagement activities with healthcare professionals. Share Epoch’s clinical offerings using standardized presentations and case references. Coordinate and support CMEs, clinical meetups, and medical awareness events. Maintain and regularly update a CRM or tracker with engagement activity and progress. Community Engagement & RWA Networking: Identify potential residential communities for outreach. Build initial rapport with RWA heads and community representatives. Organize and support community engagement sessions like health talks, elder care awareness sessions, and physiotherapy demos. Gather feedback and share suggestions with the Strategic Engagement Partner for improving event relevance. Promote Epoch’s value-add services (Day Care, Physio, Caregiver Training) wherever relevant. Brand Support & Representation: Represent the brand in smaller medical forums, RWA events, and community sessions. Ensure consistency in brand messaging and maintain Epoch’s compassionate and premium positioning. Share regular updates and field feedback from stakeholders to the reporting manager. Business Development – Day Care (Support Role): Generate interest and leads for the day care program. Conduct follow-ups with trial families and support in closing conversions. Coordinate renewals and proactively reach out to families nearing end-of-contract. Report service feedback, objections, or drop-out reasons to improve future offerings. Required Skills & Experience: 3–4 years of experience in healthcare sales, community outreach, business development, or elder care services. Strong verbal and written communication skills (English and Hindi). Ability to independently manage schedules, travel for meetings/events, and maintain basic reporting documentation. Comfortable representing the organization in external forums and discussions. Graduate degree in Healthcare, Marketing, Social Work, or related fields preferred.