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Epoch Elder Care
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Customer Support Executive

Customer Support Executive

Epoch Elder Care

2 - 6 years

0 Lacs

Gurugram

Posted:Just now| Platform:

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Skills Required

Lead Generation Sales Process Client Relationship Management Outbound Calling Crm Software Good Communication In English

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities: Manage incoming calls through the IVR system for efficient routing. Ensure timely and accurate transfer of calls to the appropriate departments. Respond to customer inquiries in a professional and courteous manner. Provide accurate and timely resolutions to customer queries. Log and update customer information, leads, and interaction details in the CRM system. Maintain up-to-date and well-organized customer records. Proactively confirm appointments with customers. Address last-minute queries to ensure high customer satisfaction. Manage and confirm client viewing appointments. Communicate essential details to customers and internal team members effectively. Send personalized introduction messages to clients to ensure a smooth onboarding experience. Assist during client viewings, generate leads, and follow up with potential customers. Act as an integral part of the Sales team, supporting sales conversion and client engagement. Required Skills: Writing Skills: Strong written communication with the ability to draft clear and professional messages for clients. Communication & Interpersonal Skills: Excellent verbal communication skills, both within the organization and with external clients. Computer Proficiency: Ability to maintain sales records and reports. Comfortable working with MS Word, Excel, and PowerPoint. Sales Acumen: A confident, pleasing personality with a natural flair for sales and client engagement. Language Fluency: Mandatory fluency in English and Hindi . Work Schedule: Working Days: 6 days a week (1 weekly off during weekdays). Qualifications: Graduate or Postgraduate in any stream. Experience: Minimum 2 years of experience in a Customer Support or client-facing role, preferably with exposure to sales or CRM systems.

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Epoch Elder Care

www.epocheldercare.com

Healthcare / Home Care Services

Springfield

50-200 Employees

6 Jobs

Key People

Jane Smith

CEO
Tom Johnson

COO

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Customer Support Executive

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