166 Green Belt Jobs - Page 3

Role & responsibilities Sutherland is seeking an organized and reliable person to join us as a Service Excellence Manager . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Service Excellence Manager Responsibilities: Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce waste and drive productivity across sites and functions. Builds, maintains, and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems. Provides leadership in support of the identified and implemented projects, which includes project prioritization, budgeting, control and reporting. Displays clear expertise in Transformational initiatives to change the business in sync with the dynamic changes in the industry/market. Defines, optimizes, and maintains end to end processes to ensure efficiencies. Leads cross functional teams in defining current processes/systems; identifies target condition; establishes plans to close the gaps; and coaches teams to successfully implement changes. Oversees the deployment of new processes and functions. Identifies and establishes metrics and Key Performance Indicators to evaluate process efficiencies. Interfaces with IT to work on current and future technology requirements. Conducts Root cause analysis and problem solving to ensure optimal operational efficiencies. Drives Change Management to promote a culture and mindset of operational excellence and continuous improvement across functions and embedding it into daily work. Coaches/mentors stakeholders and team members at all levels to support them through the adoption of lean principles and practices. Collaborates with leadership to ensure alignment of initiatives and the successful delivery of the strategy. Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes and terminates staff and recommends salary actions, as appropriate. Participates in special projects and performs other duties as assigned. Ability to inspire others to action and to influence without authority is absolutely necessary. The ability to function in a fluid environment, with fast change, and fast prototyping and design Preferred candidate profile Experience in BPO industry is must Min Green Belt certified Comfortable working in shifts Hands on experience in analytical tools

About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world s trade flow better, changing what s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future. We re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. Whats more, were reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer s door. About DP World Global Service Centre DP World s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. Role Purpose: We are looking for a seasoned leader in Finance transformation. The ideal candidate will have a deep understanding of various aspects of finance processes including Order to Cash, Procure to Pay, Record to Report. Prior knowledge of running finance operations in off-shore environment will be essential, coupled with strong business analytical skillsets around key tools Lean SixSigma, BOTs, project management, and change management skills. You will collaborate with cross-functional teams to design and implement innovative solutions to enhance efficiency, streamline processes, and improve financial performance. Designation: Deputy General Manager - Finance Transformation Base Location: Navi Mumbai Reporting to: VP - Head Of GSC Key Role Responsibilities: Lead the design and implementation of strategic initiatives to transform the finance function. Assess current financial processes, systems, and controls to identify opportunities for improvement and optimization. Perform deep dive analysis to identify solution & business case benefits of transformation, based on understanding of business challenges & stakeholder feedback Develop and execute project plans, timelines, and deliverables to ensure successful implementation of transformation projects. Engage with onshore stakeholders to prepare transition approach, including solutioning / staffing and knowledge transfer approach. Create end-to-end solution artifacts, define architecture and implementation plans, and draft detailed plan Analyze stakeholder requirements and map business processes to tailor technology or service solutions Collaborate with finance, technology, and business teams to define requirements, design solutions, and drive change. Develop and deliver training programs to educate stakeholders on new processes, systems, and controls. Monitor and evaluate the effectiveness of transformation initiatives and make recommendations for continuous improvement. Stay abreast of emerging trends, technologies, and regulatory changes in the banking and finance industry. Skills & Competencies: Have a minimum of 15 years strong experience in a global organization with at least 7 years of experience in Finance transformation. Have a strong understanding of performance management systems, process and best practices. Exposure to ERP roll out will be an advantage Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You re comfortable on the phone or to groups of people - at any level. You are incredibly tactful when delivering the facts. Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don t get flustered easily. If you don t know the answer, you ll dig until you find it. Detail oriented - You pay strong attention to the details as it is one of your core qualities. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focussed and nothing falls through the cracks on your watch. Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly. Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised. Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a can do positive attitude. Confidentiality - You always consider and protect the confidentiality of company data. IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel, PowerPoint and Visio. Flexibility to travel - You are ready to travel between 10% of the time across the globe for any project specific requirements (If any). Languages - You speak and write fluent English - additional languages are a bonus. Education Graduate Finance & Accounting Preferred: Chartered Accountant, CPA, CMA or equivalent Lean Six Sigma certification (Green belt)

This role will support the sales function in the HCE-Connected Cyber organization by developing accurate, timely and professional estimates. The successful candidate will: Be responsible for analyzing the customer requirements and provide guidance on factors to be used for competitive estimating. Provide accurate and timely estimates which include Software, Hardware and labor effort by skilled discipline. Develop cost effective estimates and identify explicit proposal inclusions to be prepared within required timelines. Seek new and creative solutions for addressing customer needs. Key Requirements Bachelor s degree in computer science engineering or equivalent Minimum 5+ years of total work experience in technical pre-sales, Sales, Business development or Project Implementation Knowledge on products such as Distributed Control Systems, SCADA, PLC, Firewalls, Endpoint Security, Network Security etc. are preferred. CompTIA Security+, CCNA certifications is a plus Key Skills Commercially aware, familiar with tendering procedures, and terms and conditions of contract. Proficient at MS Office tools, excellent document reading and writing skills Sound communication and collaboration skills, proficiency in English Keen to learn from peers and a team player Multitasking. Able to handle multiple enquiries at a time An ability to take initiative and work with limited direction Strong numerical aptitude Six Sigma experience, Green Belt certification a strong plus Understands the unique value proposition of Honeywells offering. Passionate about Growth, Passion for winning, Hardworking, Result oriented, Customer Orientation, Strategy to Execution and Entrepreneurial. Demonstrate a global mindset. Key Requirements Bachelor s degree in computer science engineering or equivalent Minimum 5+ years of total work experience in technical pre-sales, Sales, Business development or Project Implementation Knowledge on products such as Distributed Control Systems, SCADA, PLC, Firewalls, Endpoint Security, Network Security etc. are preferred. CompTIA Security+, CCNA certifications is a plus Key Skills Commercially aware, familiar with tendering procedures, and terms and conditions of contract. Proficient at MS Office tools, excellent document reading and writing skills Sound communication and collaboration skills, proficiency in English Keen to learn from peers and a team player Multitasking. Able to handle multiple enquiries at a time An ability to take initiative and work with limited direction Strong numerical aptitude Six Sigma experience, Green Belt certification a strong plus Understands the unique value proposition of Honeywells offering. Passionate about Growth, Passion for winning, Hardworking, Result oriented, Customer Orientation, Strategy to Execution and Entrepreneurial. Demonstrate a global mindset. Key Responsibilities: Study RFQ and other documents / drawings supplied by customer, seek support from Solution Architect to propose solution which fits technical & commercial requirements and end-to-end bid preparation activities Ability to lead and align stakeholders during proposal KOMs. Raise appropriate techno-commercial queries, participate in bid clarification meetings or site surveys to gather and understand inputs Work closely with sales / business team and customers in complete selling cycle; from opportunity inception till favorable closure, work with technical solution consultant and Product owners on technical aspects, competitive intelligence and solution alignment Estimate equipment and services using the relevant tools. Identify 3rd party Packages / Equipment / Buyout items and engage Procurement to obtain sub-vendor Technical and Commercial offers. Work with Procurement, Evaluate the Technical and Commercial Offers received from Third Party Vendors Calculate and optimize manpower requirements and engage with Operations teams on execution aspects. Prepare technical documents & plans and obtain formal approvals for submission with the bids Respond to post-proposal technical quires/clarifications and update the proposal, if necessary. Thoroughly understand and comply to organizational code of conduct and business practices Key Responsibilities: Study RFQ and other documents / drawings supplied by customer, seek support from Solution Architect to propose solution which fits technical & commercial requirements and end-to-end bid preparation activities Ability to lead and align stakeholders during proposal KOMs. Raise appropriate techno-commercial queries, participate in bid clarification meetings or site surveys to gather and understand inputs Work closely with sales / business team and customers in complete selling cycle; from opportunity inception till favorable closure, work with technical solution consultant and Product owners on technical aspects, competitive intelligence and solution alignment Estimate equipment and services using the relevant tools. Identify 3rd party Packages / Equipment / Buyout items and engage Procurement to obtain sub-vendor Technical and Commercial offers. Work with Procurement, Evaluate the Technical and Commercial Offers received from Third Party Vendors Calculate and optimize manpower requirements and engage with Operations teams on execution aspects. Prepare technical documents & plans and obtain formal approvals for submission with the bids Respond to post-proposal technical quires/clarifications and update the proposal, if necessary. Thoroughly understand and comply to organizational code of conduct and business practices

Job Description: Manage RF Change Order Implementations that requires action plans with the Remote Factory ECO team to drive closure and on-time implementation performance Facilitate weekly meeting to ensure implementation of Engineering Change Orders in RF system and Supplier is aligned with engineering change objectives Serves as the conduit with the Remote Factory ECO team and Lams engineering change team to ensure Sales Orders and CO Effectivity dates are aligned with their inventory consumption and scheduled target ship date Ensuring Obsolete inventory is dispositioned by the Remote Factory Daily management to notify Remote Factory of approved Change Orders Coordinate with internal CO team to support RF with any change order related questions Skills required: Proven working experience in project management or supply chain within the Semi-Conductor or electronic sector Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools Broad knowledge of program management methodologies Strong experience of Demand and Supply assessment Strong knowledge in Engineering Change process Must have experience in SAP and PLM system (i.e. Enovia) Strong knowledge of MS word, excel Strong background in Problem solving Excellent client-facing and internal communication skills Excellent written and verbal communication skills Detailed oriented, strong analytical skills, and ability to multi-task in a fast-paced environment Job Experience: 5 + years of experience in related fields: Engineering Change, Planning, Purchasing and Program management Education: Bachelors degree in Business Management, Business Administration, or Engineering PMP, MPM, or CPIM certification is a plus Lean Six Sigma is plus

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc The candidate should have excellent problem-solving capabilities and lateral thinking skills. Ensure client quality targets are met & exceeded. Ensure to be aligned and calibrated with client requirements and expectations. Ability to handle pressure and a natural go getter. Head, coach and mentor the quality team. Eye for detail and aggressive in plan execution/implementation. Drive process improvement and other quality tools for process performance measurement and standardization. Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews. Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable. Key Deliverables (KRA/Measure): Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis. Reduction of rework and Cost of poor Quality (COPQ). Should be able to handle & achieve the departmental requirements. Have knowledge of different policies and procedures. Maintaining secrecy of data. Excellent English Communication Skills (both spoken and written) Ability to work within challenging environment with tight delivery timelines. Keen to learn and adapt to emerging requirements Applicants Specifications & Qualification: 5+ years of experience, last 2 year should be in Team Handling Role Should be preferably Six Sigma GB Certified Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat Should be Graduate BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud) Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Online) Contract Type: Fixed term contract until 4 April 2026 Closing Date: 15 July 2025 - 23:59 Singapore Time (GMT +8) - Early applications are encouraged, as this role may close sooner if an ideal candidate is identified. Role Purpose: To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to IELTS online operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Main Accountabilities: Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organisation goals and driving Continual Improvement projects Service Delivery Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed. Working as a first level escalation point for the floor Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Support team on all queries (e.g. Process / Transport / Admin / Payroll / Team Related) independently and occasionally with support of relevant stakeholders. Stakeholder Management/People-Resource Management Carrying out performance measurement, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one on one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day to day basis to identify bottom and a good performer. Governance and Reporting Share the agreed reports/Dashboard on regular frequencies Practicing and ensuring compliance with all the BCMS policies and procedures. Information Security and other mandatory compliances: Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliances to Organisational policies like code of conduct, IT policy etc. Role specific knowledge and experience: Essential Minimum 3 - 5 years of work experience in Front /Back office processes. And have managed a team of 10-15 team members for at least 1-2 years Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification. Typing Speed minimum 35 WPM. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate) Shall be independently handling floor Ability to plan well and prioritize work Proactive approach with focus on problem analysis & resolution Green belt or yellow belt certified. Desirable A person who has independently managed shifts in previous organisations. A person who has worked in secured process/ environment in previous work profiles. ISO 9001 trained/ certified. Black Belt trained/ certified Requirements: Language: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Education: Graduate or equivalent Condition of Employment: Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Additional requirements: Services will operate in multiple shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment. The role is required to work in team. The overall process size will range between 80 - 100 resources. The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor. The placement for this role is based on a comprehensive certification process and clearance of Background checks. The role will demand cross working between various teams and operational processes for effective delivery. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant, Digital Transformation (Functional role) Job Title: Manager Mode of Work - Work from office Relevant Experience: 5+ years in identifying Process improvement opportunities via DMAIC methodologies with RPA solutions for improving customer experience. Must have led end to end Transformation project like improving NPS / CSAT / AHT ,etc. with cognitive solutions (RPA/GenAI/CCAAS) Good to be Six Sigma Black belt certified, however green belt certification would also do Key Roles & Responsibilities: Co-innovate with our clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Lead / support improvement initiatives that positively impact Client satisfaction & business profitability Be a visionary to identify high impact strategic projects which yield in substantial CNX / Client Gains Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation Interfacing with our leadership/clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations Identifying client value add opportunities and working together with the business for presenting the same to the clients. Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our clients business processes Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs Desired Skills/ Preferred Qualifications: Comprehensive understanding of Business Process Service & CX business & associated channels Solution Building Business Transformation Roadmaps Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Proven experience in conducting Process Discoveries & write Process Design Documents Lean Six Sigma BB / MBB Certification would be preferable Strong Stakeholder / client management experience

12+3 Years of Fulltime Education 10 to 12 Years of Experience including 5-6 years’ experience in managing a Quality Manager Role preferably with US banking background covering the Customer Collections areas. Call: Rukhsar-9899875055 Suhani-9911988552

As a Manager - GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager - GEBS Business Operations (LCS Projects Contracts Mgmt. ) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization. Your Responsibilities: Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions. Support / ensure harmonization collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes. Focus on people development as a key priority, including first level managers development - feedback. Succession planning - coach develop identify named successor (s) for all people managerial and Key / critical positions. Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions. Focus to lead operational efficiency in execution of processes and deliverables, across the organization. Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly. Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement. Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality output parameters. Ensure optimum resource allocation utilization, within set organisational goals. The Essentials - You Will Have: Bachelors Degree, with a diploma / degree in Business Administration Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as we'll as cross-functional teams). Have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams The Preferred - You Might Also Have: A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as we'll as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity. Leads with ethics and integrity; Flexible while also seeking initiatives. Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes) Ability to manage cross-functional relationships uncertainty. Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels Provide inclusive leadership / support to remove barriers or enable progress. Effective project management skills overseeing various initiatives within the organization. Advocacy Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members. Lean Six Sigma Certification (Green Belt above) What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized we'llbeing programs through our OnTrack program On-demand digital course library for professional development

Essential Job Functions: Assist in the implementation of quality assurance strategies to ensure compliance with industry standards and regulations. Support quality control activities, including inspections, testing, and audits, to maintain product quality. Collaborate with cross-functional teams to uphold quality standards, policies, and procedures. Participate in the analysis of quality data and metrics for process improvement. Provide guidance to quality assurance technicians and analysts. Assist in preparing for internal quality audits and process assessments. Monitor key performance indicators (KPIs) related to quality and provide regular reports. Maintain and update quality documents and procedures. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role Proven experience in security, risk, and compliance Proficiencies in quality assurance and risk management Continuous learner that stays abreast with industry knowledge and technology Other Qualifications: Advanced degree in a relevant field a plus Professional certifications in quality management or related areas, such as Six Sigma Black Belt, Green Belt, or Certified Quality Manager (CQM) a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support we'llbeing, productivity, individual work styles, and life circumstances. we're committed to fostering an inclusive environment where everyone can thrive.

Manager - GEBS Business Operations Noida / Pune As a Manager - GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity & Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management & Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager - GEBS Business Operations (LCS Projects & Contracts Mgmt.) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization. Your Responsibilities: Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions. Support / ensure harmonization & collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes. Focus on people development as a key priority, including first level managers development - feedback. Succession planning - coach & develop identify named successor (s) for all people managerial and Key / critical positions. Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions. Focus to lead operational efficiency in execution of processes and deliverables, across the organization. Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly. Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement. Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality & output parameters. Ensure optimum resource allocation & utilization, within set organisational goals. The Essentials - You Will Have: Bachelors Degree, with a diploma / degree in Business Administration Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as well as cross-functional teams). Have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams The Preferred - You Might Also Have: A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as well as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity. Leads with ethics and integrity; Flexible while also seeking initiatives. Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes) Ability to manage cross-functional relationships & uncertainty. Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels Provide inclusive leadership / support to remove barriers or enable progress. Effective project management skills overseeing various initiatives within the organization. Advocacy & Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members. Lean Six Sigma Certification (Green Belt & above) What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Manager - GEBS Business Operations Noida / Pune As a Manager - GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity & Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management & Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager - GEBS Business Operations (LCS Projects & Contracts Mgmt.) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization. Your Responsibilities: Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions. Support / ensure harmonization & collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes. Focus on people development as a key priority, including first level managers development - feedback. Succession planning - coach & develop identify named successor (s) for all people managerial and Key / critical positions. Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions. Focus to lead operational efficiency in execution of processes and deliverables, across the organization. Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly. Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement. Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality & output parameters. Ensure optimum resource allocation & utilization, within set organisational goals. The Essentials - You Will Have: Bachelors Degree, with a diploma / degree in Business Administration Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as well as cross-functional teams). Have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams The Preferred - You Might Also Have: A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as well as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity. Leads with ethics and integrity; Flexible while also seeking initiatives. Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes) Ability to manage cross-functional relationships & uncertainty. Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels Provide inclusive leadership / support to remove barriers or enable progress. Effective project management skills overseeing various initiatives within the organization. Advocacy & Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members. Lean Six Sigma Certification (Green Belt & above) What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid

Lead a team of 8 to 10 Quality Analysts & Managers AM or DM. Develop, implement, and maintain quality assurance processes and procedures for transactional operations. Ensure compliance with ISO 9001:2015 QMS standard requirements. Monitor and evaluate the quality of transactional processes. Drive sampling methodologies, must have good problem solving, decision making & analytical skills. Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement. Drive ideation within teams. Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth. Collaborate with cross-functional teams to address quality issues and implement effective solutions. Conduct regular audits and reviews of transactional processes to ensure compliance with internal and external standards and regulations. Analyze quality data and performance metrics to identify trends, patterns, and opportunities for improvement. Prepare and present quality reports and updates to senior management, highlighting key achievements and areas of concern. Stay current with industry s best practices and emerging trends in quality management. Achieve and exceed SLA targets by closely monitoring and managing quality metrics. Own business / operational metrics for operations shop, be gatekeeper of metrics Provide effective coaching and constructive feedback to subordinates. Qualifications Any Graduate/PG/MBA. Knowledge of finance and accounting with expertise in AP - Procure to Pay / AR - Order to Cash / GL - Record to Report. Minimum of 5 - 8 years of experience in quality

Lead a team of 8 to 10 Quality Analysts & Managers AM or DM. Develop, implement, and maintain quality assurance processes and procedures for transactional operations. Ensure compliance with ISO 9001:2015 QMS standard requirements. Monitor and evaluate the quality of transactional processes. Drive sampling methodologies, must have good problem solving, decision making & analytical skills. Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement. Drive ideation within teams. Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth. Collaborate with cross-functional teams to address quality issues and implement effective solutions. Conduct regular audits and reviews of transactional processes to ensure compliance with internal and external standards and regulations. Analyze quality data and performance metrics to identify trends, patterns, and opportunities for improvement. Prepare and present quality reports and updates to senior management, highlighting key achievements and areas of concern. Stay current with industry s best practices and emerging trends in quality management. Achieve and exceed SLA targets by closely monitoring and managing quality metrics. Own business / operational metrics for operations shop, be gatekeeper of metrics Provide effective coaching and constructive feedback to subordinates. Qualifications Any Graduate/PG/MBA. Knowledge of finance and accounting with expertise in AP - Procure to Pay / AR - Order to Cash / GL - Record to Report. Minimum of 5 - 8 years of experience in quality

Why Patients Need You What You Will Achieve Your organizational skills will help us integrate our continuous improvement programs across the organization, both vertically and horizontally. Thanks to your knowledge and skills, it will be ensured that the improvement programs yield results and strengthen the overall business strategies. You will work as a coach and a facilitator for improvement projects as well as maintain performance metrics to measure program success. As a manager, you will support the program by taking care of project governance, project reviews, communications, trainings, certifications and rewards. You provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements, and providing areas of improvement for products, processes or services. Through your comprehensive knowledge of principles, concepts and theories of this discipline, you will also work towards advancing new concepts and methodologies. You will be able to take a leadership role to facilitate agreements between teams. It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe. How You Will Achieve It Manage Lean and Six Sigma projects end to end viz opportunity assessment, project creation, project management, project coaching, reporting, implementation and control Coach Yellow and Green Belt colleagues in the application and use of Lean and Six Sigma methodologies to solve business problems Enhance capability of colleagues through YB training and certify them on completion of YB Certification. Support to arrange GB, BB and Lean training for the site Support team for identifying root causes for critical investigations and other issues to achieve Quality, Manufacturing Excellence Support to identify Cost Improvement projects and support cost savings Support Business Excellence lead in managing strategic projects, production systems and OpEx foundations at site Qualifications Must-Have Engineering graduate with at least Black Belt certification on Lean Six Sigma 8-12 years of experience in Lean Manufacturing and/ or Lean Six Sigma Competent in Lean and Six Sigma Methodologies and tools Statistical analysis, Interpretation with use of Minitab Ability to perform Statistical Studies with the appropriate with appropriate Statistical assumptions addressed Ability to work and influence cross functional teams Good Communication & Presentation Skills Nice-to-Have Master Black Belt in Lean Sigma Knowledge OpEx Model like Baldrige, CII Exim, Shingo Leadership, Innovation and idea management Awareness on Quality Management system. Work Location Assignment: On Premise Continuous Imprv and Proj Mgmt #LI-PFE

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : Team Leader - Operations Purpose of job: To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Role context The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Main opportunities/challenges for this role Service delivery A process expert who is responsible for managing complex transactions and queries and responsible for managing escalations in coordination with senior leadership and stakeholders. Manages the various applications related the process inboxes, dealing with enquiries. Expert with all the tools & technologies that are in use in the process. Improves service quality by assisting in evaluating and updating current processes and procedures. Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor. Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, following up and giving instructions as needed. Working as a first level escalation point for the floor. Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get firsthand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Act as a doer whenever required. Information Security and other mandatory compliances: Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliance to Organizational policies like code of conduct, IT policy etc. Governance & Reporting Using standard procedures and templates, to produce weekly, monthly, and quarterly reports for the Delivery Manager on services. These reports analyze operational activity levels and performance data, to support managers in making timely and effective business decisions that respond to operational needs. Share the agreed reports/Dashboard on regular frequencies. Practicing and ensuring compliance with all the BCMS policies and procedures. Stakeholder Management/People-Resource Management Carrying out performance measurements, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one-on-one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day-to-day basis to identify bottom and a good performer. Handling people management related queries/ concerns. Coaching and mentoring BQs and MQs within the team working in coordination with other support teams. Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organization goals and driving Continual Improvement projects. Qualifications Any graduate Role specific knowledge and experience Minimum 3 - 5 years of work experience in Front /Back-office processes. And have managed a team of 10-15 team members for at least 1-2 years. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognized qualification. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate) Demonstrable experience of delivering training and feedback using a range of methods. Shall be independently handling floor Ability to plan well and prioritize work. Proactive approach with focus on problem analysis & resolution Green belt or should possess any quality improvement related certification Further Information Pay Band - 5 Contract Type - FTC Department/Country- GSS English & Exams (IELTS Operations)/India Closing Date (Time) - 10 July 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for

Greetings from Infosys BPM Ltd., We are looking to hire a Senior Quality Manager at Bengaluru for a Banking and Financial Services Project. Work Location: Electronics City, Bengaluru (work from office) Education Qualification: Any full-time graduation Experience required: At least 8 years of experience in driving Quality Assurance and Process Improvement projects. Roles and Responsibilities: Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. Good working knowledge of Quality Control methodologies Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies Experience on Quality Assurance practices leading Stable and predictable process performance Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies. Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs. Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits. Ability to analyze complex data and share key process and business inferences/insights with the leadership team Ability to project manage complex change initiatives by partnering with clients Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives. Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis Strong communication skills. Regards, Infosys BPM Talent Acquisition Team

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Jaipur (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Hinjewadi, Pune (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Chennai (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Electronics City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Any full-time graduation Experience required: At least 8 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role require as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies. Key Responsibilities: - 1. Identify improvement opportunities in Client processes: a. Identify the opportunity areas in client processes resulting in Business value delivery b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain d. Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects. 2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal. 3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs 4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level 5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions. 6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance Regards, Infosys BPM Talent Acquisition Team

Main Accountabilities Oversee end-to-end service delivery of OTC functions including: Credit & Compliance Cash Application Order Management Billing Collections Dispute Management Period-End Closing & Reporting Drive transformation , standardization , and automation of OTC processes. Ensure SOX, IGAAP, and Local GAAP audit readiness and 100% compliance. Collaborate with internal stakeholders to resolve operational issues affecting KPIs. Lead Six Sigma or process improvement projects to drive efficiency. Conduct monthly governance reviews to address challenges and action plans. Manage people development , talent retention, and capability building. Identify and execute on digital transformation and automation initiatives. Ensure achievement and improvement of critical business KPIs . Lead the implementation of RPA & automation projects for process optimization. Knowledge and Skills Behavioral Competencies Strategic decision-making aligned with global business goals. Strong networking, influence, and stakeholder collaboration . Data-driven approach to identify opportunities and inspire action. Proactive change leadership and communication effectiveness. Technical Competencies Expertise in OTC process across all touchpoints. Strong SAP knowledge (environment and modules relevant to OTC). Audit compliance (SOX, USGAAP, IGAAP). Project management and service delivery capabilities. Familiarity with automation tools , digital transformation , and BIZ Impact projects . Education & Experience Educational Qualification : MBA / M.Com / CA (Regular/full-time from a recognized institution) Experience : 1214+ years in OTC service delivery management Preferably in Shared Services environments Experience in FMCG / Commodity sectors a plus Strong MS Office proficiency (Excel, PowerPoint, Word, Outlook) People leadership , result orientation , and ability to manage teams and transformation Lean Six Sigma Green/Black Belt certification preferred

Main Accountabilities Oversee end-to-end service delivery of OTC functions including: Credit & Compliance Cash Application Order Management Billing Collections Dispute Management Period-End Closing & Reporting Drive transformation , standardization , and automation of OTC processes. Ensure SOX, IGAAP, and Local GAAP audit readiness and 100% compliance. Collaborate with internal stakeholders to resolve operational issues affecting KPIs. Lead Six Sigma or process improvement projects to drive efficiency. Conduct monthly governance reviews to address challenges and action plans. Manage people development , talent retention, and capability building. Identify and execute on digital transformation and automation initiatives. Ensure achievement and improvement of critical business KPIs . Lead the implementation of RPA & automation projects for process optimization. Knowledge and Skills Behavioral Competencies Strategic decision-making aligned with global business goals. Strong networking, influence, and stakeholder collaboration . Data-driven approach to identify opportunities and inspire action. Proactive change leadership and communication effectiveness. Technical Competencies Expertise in OTC process across all touchpoints. Strong SAP knowledge (environment and modules relevant to OTC). Audit compliance (SOX, USGAAP, IGAAP). Project management and service delivery capabilities. Familiarity with automation tools , digital transformation , and BIZ Impact projects . Education & Experience Educational Qualification : MBA / M.Com / CA (Regular/full-time from a recognized institution) Experience : 1214+ years in OTC service delivery management Preferably in Shared Services environments Experience in FMCG / Commodity sectors a plus Strong MS Office proficiency (Excel, PowerPoint, Word, Outlook) People leadership , result orientation , and ability to manage teams and transformation Lean Six Sigma Green/Black Belt certification preferred

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President - Lean Digital Transformation This role allows you to build and implement the digital transformation strategy/framework, provides an avenue to drive end-to-end solutions and demonstrate internal and external multi-function perspective to customize solutions for our clients Responsibilities Main responsibilities will include: . Strategy Development: Create and implement a comprehensive Six Sigma strategy tailored to source to pay processes. . Policy Formulation: Develop policies required to achieve measurable business process improvements. . Project Leadership: Lead key projects using Lean Six Sigma methodologies, ensuring alignment with organizational objectives. . Collaboration: Work with other certified professionals in planning, designing, and executing critical projects. . Mentorship & Training: Act as an internal consultant for Black Belts and their project teams provide training on advanced Six Sigma tools. . Process Re-engineering: Employ analytics to re-engineer organizational operations for enhanced efficiency. . Performance Monitoring: Establish guidelines, targets, and standards for monitoring results. Qualifications we seek in you! Minimum Qualifications / Skills . MBA/ B. Tech with Relevant years of experience in process improvement roles . Proven track record of leading successful Lean Six Sigma projects . Excellent communication & leadership abilities. . Project management degree/diploma/certification would be an advantage . Master Black Belt certification . Strong analytical skills with proficiency in statistical analysis software . Black belt/ Green Belt /Lean/ Any Other Quality Certification would be an added advantage . Previous experience in source to pay processes within a BPM environment would be an advantage Preferred Qualifications/ Skills . Excellent problem-solving abilities with strategic mindset . Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution . Energetic personality with a positive, enthusiastic attitude with ability to work & act independently Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.