Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTEC Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM Interested in RelocatingVirtual interviews accepted as well What You'll be Doing Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role 1 year or more customer service experience Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Fraud Prevention Representative working onsite in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway), you'll be a part of bringing humanity to business. #experienceTTEC. Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm. Visit TTEC AHMEDABAD, OPP. L.J. COLLEGE, OFF S.G. ROAD, MAKARBA, AHMEDABAD . If you're considering relocation, we also provide virtual interviews What You'll be Doing Do you have a passion for helping others and giving them peace of mind Protecting people and businesses from fraudulent activities You'll review and analyze cases to prevent and detect fraud. You'll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You'll contribute to the safety and security of digital ecosystems. Join us in the fight against fraud and help create a safer online world! During a Typical Day, You'll Monitor and analyze transactions to detect and prevent fraudulent activities Utilize analytical skills to identify patterns and irregularities Investigate suspicious activities and implement preventive measures Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations Collaborate with cross-functional teams to enhance fraud prevention strategies for projects Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role High school diploma 1 year or more of technical support/troubleshooting experience Freshers welcome to apply 6 months or more of customer service experience Analytical and solutions-oriented mindset Excellent online search skills Great written communication skills, including grammar and spelling Computer experience Flexibility to work in a 24/7 environment What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starts between 26,000 to 35,000 INR per month, with additional performance bonus opportunities. And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Must be able to work on a rotating schedule and weekends/holidays if needed. **Note:** Virtual interviews are available for candidates unable to attend interviews in person but open to joining Ahmedabad office if get selected. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know you bring the one necessary ingredient that can't be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Lead. You'll significantly impact the safety and security of the digital environment for one of the leading global online accommodation platforms.
Bringing smiles is what we do at TTEC for you and the customer. As a Quality Assurance Specialist working onsite in Mumbai, India, you'll be part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion to help boost performance Do you love pinpointing areas for improvement You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Supervisor. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Bringing smiles is what we do at TTEC for you and the customer. As a Quality Assurance Specialist working onsite in Ahmedabad, India, you ll be part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You ll be Doing Do you have a passion to help boost performanceDo you love pinpointing areas for improvement You ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. Youll report to the Quality Assurance Supervisor. You ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You ll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, be
Job description Bringing smiles is what we do at TTEC for you and the customer. As Accountant, GL working remote in Ahmedabad, India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What Youll Be Doing -. You will manage accounting tasks, including preparing and posting journal entries, monthly balance sheet reconciliations, and supporting the close process. You will also assist with audits and tax returns, prepare accurate reports, and ensure statutory compliance. Additionally, you will review accounting systems, develop business processes, and maintain internal controls. During a Typical Day, Youll. Prepare, review, and post journal entries to the general ledger. Conduct monthly balance sheet reconciliations. Assist with the monthly and quarterly close process. Prepare data for audits and support external auditors. Ensure statutory compliance and prepare MIS reports. Develop and document business processes and accounting policies. Review and recommend improvements to accounting systems and procedures. What You Bring To The Role. Extensive Accounting Knowledge: Solid understanding of accounting principles and practices. Attention to Detail: Ability to prepare, review, and post accurate journal entries and balance sheet reconciliations. Analytical Skills: Proficiency in preparing and analyzing financial reports and ensuring error-free submissions. Compliance Expertise: Knowledge of statutory compliance requirements and experience in maintaining regulatory adherence. Audit and Tax Support: Experience in supporting annual audits and preparing tax return documentation. Process Improvement: Capability to review and recommend modifications to accounting systems and procedures. Effective Communication: Strong interpersonal skills to present results clearly and work with external auditors. What You Can Expect. Supportive of your career and professional development. An inclusive culture and community minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits. And yes.. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit www.mybenefits.ttec.com for more information. About TTEC. Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
nder general supervision, this position will be responsible for planning, forecasting, and reporting client profitability.The role also requires that all new business is added to their portfolio correctly and managed following the same process.The successful candidate will need to work independently across multiple internal groups and teams to get the data required to finalize their client profitability models.The successful candidate will demonstrate a willingness to learn the industry and how TTEC oversees their business to ensure they model accurately.Candidates must have strong problem-solving capabilities to think outside of the box and the ability to adapt and overcome different types of obstacles.The candidate must demonstrate good communication skills, both written and spoken. Youll report tothe Executive Director Finance. During a Typical Day, You ll Willingness to learn the business and use that knowledge to identify variances in operational and financial performance and research root cause with your operations partners and other teams involved in delivering to our clients. Ability to understand financial goals and targets and leverage your skills to ensure the variance between actual operational and financial results are within those goals and targets. Works with business leaders to strategize and model operational delivery that drives improvement in the business to achieve targeted results. Responsible for communicating financial and business results, future risks and opportunities to the Finance team, Finance management, Executives and Managers, and other internal customers. Ability to prioritize work, plan ahead, and manage timelines to meet or exceed deadlines.Ability to communicate status of work, projects, and ad hoc efforts in a timely fashion both written and verbally. Ability to work in a matrixed organization where you will work with peers that are at, below, and above your role and/or skill set. Responsible for maintaining and implementing Excel based complex forecasting models to help predict and model company revenue and expense by client and line of business.These models are multi-variable month base Excel based models. Ability to manage annual, quarterly, monthly, and weekly reporting between forecast models and actuals results across multiple clients and lines of business.Willingness to work across multiple teams to capture all the data necessary to report accurately for each reporting period. Ability to be consistent and follow modeling, file, and naming conventions.Ability to document your work effort weekly for status reporting to management. Ability to recognize when a model, process, or approach is not efficient or is broken.Ability to design the solution, including gaining agreement from your business peers and then implement the solution.In situations where the problem is too large to resolve yourself, ability to communicate the problem and participate in the solution. Willingness to manage/coach one junior financial analyst that supports your portfolio but manages a smaller number of clients and forecasting models. Willingness to take an Excel based modeling test as part of the application process. Must have experience in Excel based Financial Planning and Analysis (FPA). Minimum 4 years experience preferred. Prior experience in business process outsourcing (BPO) industry or similar industry preferred. Experience in pricing and/or business case modeling a benefit, especially Excel based modeling. Ability to communicate at different levels both written and spoken. Demonstrated experience in Hyperion Essbase. Must have a successful track record in planning long-term strategic plans and meeting established milestones. Should be informed on current industry trends and technologies to keep business unit on leading edge. What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Job description Be the spark that brightens days and ignite your career with TTECs award-winning employment experience .As a Financial Advisor working hybrid in Ahmedabad, India youll be a part of bringing humanity to business. #experienceTTEC. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Workcertification in India says it all!. What Youll Do -. Under general supervision, this position will be responsible for planning, forecasting, and reporting client profitability.The role also requires that all new business is added to their portfolio correctly and managed following the same process.The successful candidate will need to work independently across multiple internal groups and teams to get the data required to finalize their client profitability models.The successful candidate will demonstrate a willingness to learn the industry and how TTEC oversees their business to ensure they model accurately.Candidates must have strong problem-solving capabilities to think outside of the box and the ability to adapt and overcome different types of obstacles.The candidate must demonstrate good communication skills, both written and spoken. You'll report to the Executive Director Finance. During a Typical Day, Youll. Willingness to learn the business and use that knowledge to identify variances in operational and financial performance and research root cause with your operations partners and other teams involved in delivering to our clients. Ability to understand financial goals and targets and leverage your skills to ensure the variance between actual operational and financial results are within those goals and targets. Works with business leaders to strategize and model operational delivery that drives improvement in the business to achieve targeted results. Responsible for communicating financial and business results, future risks and opportunities to the Finance team, Finance management, Executives and Managers, and other internal customers. Ability to prioritize work, plan ahead, and manage timelines to meet or exceed deadlines.Ability to communicate status of work, projects, and ad hoc efforts in a timely fashion both written and verbally. Ability to work in a matrixed organization where you will work with peers that are at, below, and above your role and/or skill set. Responsible for maintaining and implementing Excel based complex forecasting models to help predict and model company revenue and expense by client and line of business.These models are multi-variable month base Excel based models. Ability to manage annual, quarterly, monthly, and weekly reporting between forecast models and actuals results across multiple clients and lines of business.Willingness to work across multiple teams to capture all the data necessary to report accurately for each reporting period. Ability to be consistent and follow modeling, file, and naming conventions.Ability to document your work effort weekly for status reporting to management. Ability to recognize when a model, process, or approach is not efficient or is broken.Ability to design the solution, including gaining agreement from your business peers and then implement the solutionin situations where the problem is too large to resolve yourself, ability to communicate the problem and participate in the solution. Willingness to manage/coach one junior financial analyst that supports your portfolio but manages a smaller number of clients and forecasting models. Willingness to take an Excel based modeling test as part of the application process. What You Bring To The Role. Must have experience in Excel based Financial Planning and Analysis (FP&A). Minimum 4 yearsexperience preferred. Prior experience in business process outsourcing (BPO) industry or similar industry preferred. Experience in pricing and/or business case modeling a benefit, especially Excel based modeling. Ability to communicate at different levels both written and spoken. Demonstrated experience in Hyperion Essbase. Must have a successful track record in planning long-term strategic plans and meeting established milestones. Should be informed on current industry trends and technologies to keep business unit on leading edge. What You Can Expect. Supportive of your career and professional development. An inclusive culture and community minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits. And yes.. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). About TTEC. Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Organization Structure TTEC Engage, People & Culture Reporting to the Executive Director, Talent Acquisition About the Role In this role, you will support the hiring needs of the TTEC Engage delivery centers in India. This includes strategically meeting business goals, proactively identifying talent management initiatives in the team to enhance the bottom line results, improve employee-related gross margins, and driving process improvement. When everything s connected, how we connect is everything and we d like to connect with you too! We are looking for you to help us deliver an exceptional candidate experience as Director Talent Acquisition with TTEC.The work assignment will be hybrid and when reporting to the site, it can be either of the TTEC Engage delivery centers (currently in Mumbai and Ahmedabad but for expansion). Understand all key business initiatives and goals for each supported business unit Develop a Trusted Advisor relationship with key leaders at multiple levels within the company Deliver talent acquisition solutions to challenges affecting the success of the business Manage/support a team of Talent Acquisition leaders and specialists to deliver an outstanding candidate experience and monitor and report on progress toward each goal and project Act as the ultimate point of contact for all escalated (difficult) TA Delivery issues Participate as a member of task forces in corporate-wide People & Culture and other people initiatives requiring a People & Culture perspective. Effectively partner with and leverage corporate support teams including talent acquisition marketing, talent acquisition shared services, learning and development, operations, quality assurance, and client business partner teams to drive business success. Requirements 3 years or more of tenure in a Talent Acquisition Director capacity Experience managing a large team supporting high-volume recruiting activities in the Customer Experience Industry Strong knowledge in multiple TA/People & Culture disciplines (marketing, talent assessment, compensation, recruiting, employee relationship, legal, etc.) Working knowledge of HR systems, compensation strategies, technology, and statistical techniques Ability to influence leaders and team members of differing viewpoints to create positive outcomes Proven ability to build relationships of trust with Vice President and Director level leaders Metrics driven mindset Bachelor s degree required EEO Statement TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Description We are looking for a Financial Advisor with 1-5 years of experience to join our team. The ideal candidate will provide financial advice to clients on investment opportunities, taxation, and insurance. They should have a strong understanding of financial markets, be able to analyze financial data, and have excellent communication skills. Responsibilities Provide financial advice to clients on investment opportunities, taxation, and insurance Analyze financial data and prepare reports Develop financial plans for clients based on their goals and risk tolerance Manage clients investment portfolios Stay up-to-date with financial regulations and trends Build and maintain relationships with clients Skills and Qualifications Bachelor's degree in finance, accounting, or related field 1-5 years of experience as a financial advisor Certified Financial Planner (CFP) or Chartered Financial Analyst (CFA) designation preferred Strong understanding of financial markets and investment strategies Excellent communication and interpersonal skills Ability to analyze financial data and prepare reports Knowledge of financial regulations and compliance Ability to build and maintain relationships with clients
Job Title Healthcare Customer Service Representative English Voice Location Goregaon E - Mumbai Experience 6 month customer service experience Skills Healthcare Customer Service Representative Drive Time for the drive 10:30am 6pm (5 days a week) Job Description Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Seasonal Customer Service Representative working hybrid in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all! Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Lipa office at Level 2 of Robinsons Place Lipa, Mataas na Lupa. What You'll be Doing Do you have a passion for helping others and giving them peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Completed senior high school or 2nd year in college With 6 months BPO experience for high school graduates (Old curriculum) Recognize, apply and explain your product or service knowledge Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the team leader. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Bringing smiles is what we do at TTEC for you and the customer. As a Team Lead working onsite in Mumbai, India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You'll Do Do you love leading Looking for an opportunity to learn more about the industry and gain direct management experience You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team. You'll report to the Service Delivery Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You'll Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done What You Bring to the Role Associate degree, technical school or equivalent work experience Promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Mentor and inspire others Customer-focused mindset Comfortable with computer systems What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Werehiring and are looking to connect with you as we are on the lookout fora ReportingAnalyst with TTEC in Mumbai, India. About TTEC We help global brands providea great experienceto their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What Youll be Doing Produce a wide range of reports and analytics which would be shared with internal customers as well as clients As a Reporting Analyst, Youll Enjoy: Fun,talentedand witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career-growth and lots of learning opportunities for aspiring minds And yes all the competitive pay and benefitsyoudexpect On a typical day,youll Collaborate communicate effectively at all levels of the organization Respond to various requests from internal/external customers Generate,updateand distribute daily, weekly, monthly,quarterlyand yearly reports for operations, external clients finance services Must ensure reporting accuracy respect deadlines Creation of ad hoc reports and coordination with IT department for automation of reports Analyze data and define requirements of new reports Create data dashboards,graphsand visualizations Regular follow up with concerned stakeholders for data requirement Why YouWhat You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: Computer savvy excellent English communication skills Advanced excel skills Experience in Power BI, Reporting, Zendesk Tableau High attention to detail and report, distribute andfacilitatebillable hours reporting Provide flexible coverage during EMEA US Hours Minimum 2-4years experiencein Data Analysis Reporting The passion and drive to make a difference TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued,belongingand comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. Butdon ttake our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all! For more information about TTEC, visit ttecjobs.com or search #ExperienceTTECthroughoutsocial media to engage in the global conversation.
Responsibilities: * Manage international chats via web platforms. must be comfortable for rotational shifts including night shifts. must have excellent english communication ,written and verbal both.call/whatsApp- 90333 67697 Provident fund Health insurance Office cab/shuttle
Job description Bringing smiles is what we do at TTEC for you and the customer. As a Sr. Database Engineer working in a local TTECoffice with flexibility to hybrid work from home,youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You ll Do Looking for an opportunity to be a part of an amazing technical team focusing on all aspects of the Network and Security infrastructure supporting our global presenceYou ll have operational responsibility to support data and applications technology verticals, including Implementation, Administration, and operational support our database and data system. You ll manage the ongoing operations of all the company s database Infrastructure elements, including MariaDB, MySQL, PostgresSQL, MSSQL, Oracle DB and MongoDB both on-prem and in the cloud. You ll optimize the performance and availability of secure database infrastructure through the application of best practices such as troubleshooting, maintenance, new application implementations, performance monitoring, and recommend appropriate course of actions and methodologies to achieve success. Utilizing tools like InnoDB, MyISAM, CohesityBackup, MSSMS, and phpMyAdmin to manage our DB and DBaaS platforms. You ll mentor more junior employees; help develop the latest in communications topologies and advance our network and security to the next level. Youll report to the DBA sustainment service supervisor ensuring that TTEC networks are the backbone of our operations, and make sure we can communicate with each other, and making all our customer interactions amazing. During a Typical Day, You ll Monitoring vendor interaction with company s network and edge services / devices; identifies issues and provides guidance/support through to resolution. Ensures the timely delivery of required services. Maintains and liaison with equipment manufacturers and other vendors support teams to ensure satisfactory support levels and resolution of issues. Assisting in the maintaining and implementation of company s application operations, including goals, priorities and policies relating to company s information and compliance management. Manages the ongoing support and configuration of all elements of the company s voice and communications network, Including MariaDB 10.4+/11.0+, MySQL 7.0/8.0, MSSQL 2017+, and Oracle 19c+ Be a critical member of our technical support staff in maintaining efficient operation of company s Collaboration and communication systems. Implements and maintains data network devices to provide for the 24x7x365 availability of the technology environment. Exceptional documentation and communication skills in English. What You Bring to the Role Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Ability to thrive in a fast paced, multi-cultural, customer-oriented environment. Ability to work days, evenings, and overnights; with weekends and after-hours on-call as required; 24x7 support. Requires a minimum of 5-6 years experience in the database administration and automation role. Proficient working knowledge and implementation skills of Linux, Windows, and AIX Deep understanding of database platforms such as BigData, AzureSQL and Working knowledge of custom and commercial application integration methods to databases utilizing APIs and best query practices Comprehensive knowledge around database architecture, management, upkeep and administration of DBs. Mid-level certification or equivalent experience with DB manufactures or industry standard. (Microsoft, Google, Oracle, MariaDB or equivalent work experience of 4-7 years). What You Can Expect Supportive of your career and professional development. An inclusive culture and community minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values, Ask us about our paid time off (PTO) and wellness and healthcare benefits, And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visithttps://mybenefits.ttec.comfor more information.
Description We are looking for a Trainer with 2-6 years of experience to join our team. The ideal candidate will be responsible for designing and delivering training programs for our employees to enhance their skills and knowledge. Responsibilities Design and deliver training programs for employees across various levels and functions Create training materials, including presentations, handouts, and job aids Conduct training needs analysis and develop targeted training solutions Evaluate the effectiveness of training programs and make improvements as necessary Collaborate with subject matter experts to ensure training content is accurate and up-to-date Stay up-to-date with training trends and best practices Skills and Qualifications Bachelor's degree in a relevant field 2-6 years of experience in training and development Excellent communication and presentation skills Strong facilitation and coaching skills Experience with instructional design and adult learning principles Ability to manage multiple projects and priorities Familiarity with e-learning platforms and tools Knowledge of training evaluation methods and metrics
Bringing smiles is what we do at TTEC for you and the customer. As a Oracle Techno Functional consultant working onsite in Hyderabad, India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You'll be Doing - To provide business application implementation and continuous improvement on all project construction areas using Oracle EBS application and technology platform as a technical and functional expertise to ensure the business operation runs smoothly, efficient and effective by taking the advantages of innovative technology solution and best practices. You'll report to Senior manager System Software Engineer. During a Typical Day, You'll At least 10+ years of Implementation / Support experience in implementing Oracle EBS Applications including R12. Strong experience providing operations and maintenance support of Oracle EBS Modules Financials (GL, AP, AR, CM and FA), Project Accounting and Workflows. Ability to support requirements gathering with end users, conduct workshops, develop requirements, and design documents. Experience investigating, researching, and resolving production issues and performing Root Cause Analysis. Knowledge of Oracle Forms, Reports, Workflow, SQL and PL/SQL. Experience working on CEMLIs. Ability to develop test scenarios, support unit testing and user acceptance testing. Develop associated EBS documentation including but not limited to requirements, design, code testing and end user documents, etc. Excellent written and oral communication skills are essential, and the candidate must be able to communicate effectively work with technical and non-technical staff What You Bring to the Role Experience on Construction or project driven business is a must. Experience: 10+ years in Projects Functional role Very good on communication, influence skills, business result oriented and managing customer/ user expectation. Experience minimum 3 to 4 end to end implementation life cycle for Oracle eBS Project Suite. Oracle eBS R12 experience is a must on following modules: What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
e the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Specialist Workforce Management Real Time working onsite in Mumbai, India, you ll be a part of bringing humanity to business. #experienceTTEC What You ll be Doing Have a passion to solve work puzzles in real timeAre you looking for an opportunity to experience something new each dayIn this role, youll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You ll report to the Manager. You ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success se your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https: / / mybenefits.ttec.com / manual for more information.
At TTEC, we're all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management Planning in Ahmedabad,you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Have a passion to solve work puzzles Are you looking for an opportunity to experience something new each day In this role, you'll bring your creativity and individuality to make sure correct staffing is in placeand proper adjustments are madebased on the clients needs. With a passion to continuously improve processes, you'll analyze and comparestaffing and revenue reports from the pastto prepare daily, weekly, and monthlyreports to make recommendations for upcoming months. Enjoy thinking about the big picture and planning for the future to support the team and clients You'll make sure scheduling policies are followed as you survey the landscape for what's ahead and support the business in this key planning role. You'll report to the Manager . You'llimpact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You'll Pinpoint areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs for a successfulclient program Use your knowledge and understanding of client needs to analyze and prepare staffing reportswhile comparing new information to old reports Forecast and recommendstaffing headcounts on a long-term basis Bring your time management and organizational skills to manage multiple, complex, on?going tasks Work across many departments to implement existing and new processes built for success What You Bring to the Role 2 years or more data analysis experience Associate degree, technical school or equivalent work experience Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
Bringing smiles is what we do at TTEC for you and the customer. As a Oracle Techno Functional consultant working onsite in Hyderabad, India, youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You ll be Doing - To provide business application implementation and continuous improvement on all project construction areas using Oracle EBS application and technology platform as a technical and functional expertise to ensure the business operation runs smoothly, efficient and effective by taking the advantages of innovative technology solution and best practices. Youll report to Senior manager System Software Engineer. During a Typical Day, You ll Experience on gather requirements, provide solution, build, conduct SIT, UAT, training, migration and configuration for new project implementation, process enhancement, modification and reports development as per AIM methodology. Experience on develop functional specifications and technical specifications as per AIM documentation. Should have excellent knowledge of PL/ SQL. Should have excellent experience on Reports development using Oracle Developer, Discoverer and XML/ BI Publisher. Should have excellent knowledge on Oracle Workflow (custom and seeded) , AME and Alert. Should have experience on Form Personalization. Good Knowledge on Oracle Financial Modules PO, AP, AR, GL. Should have experience on API for Project and Finance modules. What You Bring to the Role Experience on Construction or project driven business is a must. Experience: 10+ years in Projects Functional role Very good on communication, influence skills, business result oriented and managing customer/ user expectation. Experience minimum 3 to 4 end to end implementation life cycle for Oracle eBS Project Suite. Oracle eBS R12 experience is a must on following modules: Oracle Project Costing and Billing. What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Bringing smiles is what we do at TTEC for you and the customer. As a Service Delivery Manager working onsite in Mumbai, India, you ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You ll be Doing Do you have a passion for leading, mentoring and coachingLooking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brandIn this role, you ll support and motivate your team to make sure they re on track to meet client goals. You ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You ll report to the Service Delivery Senior Manager. We re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day, You ll Improve the key success metrics associated with goals. These include: o Customer Satisfaction Score o Service Level Goals o Quality Goals Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on going tasks and projects while monitoring absence and attendance of your team What You Bring to the Role Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits