Manager, Service Delivery

Description

We are seeking an experienced Manager, Service Delivery to oversee the delivery of services to our clients. The ideal candidate must have 10-12 years of experience in the job market context of India and possess strong leadership and communication skills.

Responsibilities

• Oversee the delivery of services to clients, ensuring timely and efficient delivery
• Develop and implement strategies to improve service delivery processes
• Manage a team of service delivery professionals, providing guidance and support
• Collaborate with other departments to ensure seamless delivery of services
• Ensure compliance with company policies and industry regulations
• Manage client relationships, addressing any issues or concerns
• Provide regular reports to senior management on service delivery performance

Skills and Qualifications

• Bachelor's or Master's degree in Business Administration or related field
• 10-12 years of experience in service delivery management
• Experience in the job market context of India
• Strong leadership and communication skills
• Excellent problem-solving and decision-making abilities
• Ability to work collaboratively with other departments and teams
• In-depth knowledge of industry regulations and compliance requirements
• Experience in managing client relationships and addressing client concerns
• Proficient in project management tools and software