A Commercial Real Estate (CRE) Underwriter plays a crucial role in underwriting commercial portfolios at an advanced level of complexity. You will provide guidance on structuring, servicing, and analysis for new and renewal credits. It is your responsibility to identify, gather, and review financial information to determine borrower risk ratings and appropriate loan structuring. You will assess and communicate risks to assist in department risk mitigation strategies, covering products such as lines of credit, term loans, real estate loans, and syndicated loans. Your key responsibilities include underwriting commercial credit actions in compliance with applicable regulations, procedures, and guidelines. This involves reviewing financial statements, communicating with clients or prospects, and conducting analysis to recommend borrower risk ratings and suitable loan structuring. You will ensure all involved parties are kept updated on underwriting progress and outcomes. In terms of analysis, you will conduct thorough due diligence by reviewing financial statements, property appraisals, rent rolls, and market studies. Utilizing various financial models and software, you will assess cash flow, debt service coverage ratios, loan-to-value ratios, and other key financial metrics. Conducting cash flow analysis, sensitivity testing, and calculating DSCR/LTV/Debt Yield are also part of your responsibilities. You should be well-versed in real estate valuation methods such as Gross rent multiplier (GRM), Value per door, and Cost per rentable square foot. Risk management is an essential aspect of your role, requiring you to evaluate borrower financials, guarantor liquidity, lease terms, and market conditions using third-party reports like appraisals and environmental assessments. Your duties also include reviewing industry information, key risks, mitigants, and collateral to form a general business overview of the borrower. You will collaborate closely with Bank associates and partners to resolve risk issues, communicating review schedules and potential changes in the commercial portfolio. Moreover, you will analyze loan agreements, covenants, and securitization documents for CMBS deals to ensure compliance. Preparation of detailed credit memos and underwriting reports that summarize findings and provide recommendations for credit approval or denial is part of your responsibilities. It is crucial to ensure compliance with internal policies, regulatory guidelines, and industry standards throughout the underwriting process. Building and maintaining strong relationships with clients, industry professionals, and internal teams is essential. You will work closely with loan officers, brokers, and clients to gather necessary information and address concerns during the underwriting process. Providing exceptional customer service through clear and effective communication with all stakeholders is key to facilitating smooth transactions. To qualify for this role, you should hold a Bachelor's or Master's degree in commerce, Finance & Accounting, along with a minimum of 2 to 4 years of relevant experience in CRE underwriting. The designation of a Team Leader is mandatory for this position. If you believe you have the passion for this role, you can reach out via email at jinal@careerguideline.net or by phone at 7758825565.,
The position of Quality Analyst requires a minimum of 1 year of International BPO Experience, with the designation being on paper. The ideal candidate should have experience in voice or blended Line of Business (LOB) operations. The role necessitates flexibility for 24X7 shifts and demands excellent communication skills. The specified budget is 5.6 lacs or a hike of 20%-25%, whichever is lower. Immediate joiners who can commence work within a week are preferred. It is crucial that all stated experience is documented and not based on acting. Interested individuals may apply by contacting the following: Email: mamta@careerguideline.com Contact Number: 7304756267 We appreciate your interest in joining our team. Thank you and Regards, HR Mamta,
As a Team Leader in Collections with a solid background in call center operations, you will have the exciting opportunity to lead a high-performing team and drive efficiency and productivity in Thane. You will play a critical role in ensuring that team goals align with the business strategy by monitoring and reviewing daily productivity. Additionally, you will be responsible for publishing productivity reports, pending reports, roster, out-of-TAT cases, allocation reports, and providing necessary data as required. Your role will also involve managing collections forecasting, resource planning, scheduling, shift bidding, and recruitment planning to optimize resource allocation. Leading your team through ongoing change management to maximize business performance is another key aspect of your responsibilities. Your ability to provide business analysis, recommendations, and workforce consultation will be crucial in improving operational efficiency. Collaboration with the National Team to execute strategies and ensure an optimal client experience will be an essential part of your role. You will need to ensure a first-class customer experience while mitigating operational, financial, and reputational risks. Adaptability to working in a 24x7 rotational shift environment is essential to ensure seamless operations across different time zones. To excel in this role, you should have a minimum of 2 years of call center/collections management experience, a strong understanding of inbound & outbound call environments, collections processes, and workforce management. Your analytical skills will be put to the test as you identify business trends, analyze key performance indicators (KPIs), and drive improvements. Your leadership and team management abilities, coupled with excellent collaboration and communication skills, will be instrumental in building relationships with cross-functional teams and stakeholders. If you are looking for a challenging yet rewarding opportunity, this position offers a competitive salary, growth opportunities, and the chance to be part of a high-performing team where you can lead, innovate, and make a significant impact.,
You are looking for a highly skilled and experienced Soft Skills & Voice & Accent Trainer (Lead Trainer) to join the team in Navi Mumbai - Ghansoli. The ideal candidate will have a minimum of 5 years of experience, with at least 2 years as a Voice & Accent Trainer. Your role will involve conducting Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams, identifying training needs, designing effective training modules, and monitoring trainee progress to improve performance. Key Responsibilities: - Conduct Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams. - Identify training needs through Training Needs Identification (TNI) & Training Needs Analysis (TNA) and develop effective training modules. - Provide coaching sessions to improve communication skills, accent neutralization, and customer handling. - Design and execute training programs for new hires and ongoing skill enhancement for existing employees. - Monitor trainee progress and provide feedback to improve performance. - Collaborate with Quality and Operations teams to align training programs with business objectives. - Conduct assessments and evaluations to measure training effectiveness. - Stay updated with industry trends and best practices in voice and accent training. Required Skills & Qualifications: - Graduate with a minimum of 5 years of overall experience, including 2+ years as a Voice & Accent Trainer. - Hands-on experience in VnA coaching, soft skills training, behavioral training, TNI & TNA. - Must have experience in an International Process (BPO/KPO or customer support environment). - Excellent communication and presentation skills. - Strong coaching and mentoring abilities. - Ability to conduct interactive and engaging training sessions. - Proficiency in training tools and learning management systems (LMS). - Flexible to work in a 24/7 rotational shift environment. Why Join Us - Competitive salary up to 8.5 LPA. - Opportunity to work in a dynamic and professional environment. - Growth and career development opportunities. - Exposure to international processes and best practices. If you are passionate about training and have the required expertise, we invite you to apply and be a part of our growing team!,
Role : Supervisor Communication Trainer Designation : Supervisor Communication Trainer CTC : 9 LPA Notice : Immediate Joiner Shifts- Us Shifts ( 24 X 7 Rotational Shifts ) Location : Bangalore Role and Key responsibilities: Team Handling Experience Required Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches Meet the training requirements of the BU basis TNA Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams Track and report improvement Key skills and knowledge: Team Handling Excellent communication skills (English & Hindi). Data Handling , data interpretation and Data Management. Good people management and Interpersonal Skills. Good knowledge of computers and MS Office (Excel, Power point). Good facilitation and presentation skills Analytical / Quantitative skills Planning and Decision making Ability to prioritize Ability to meet deadlines Multi-tasking Strong organizational skills and Presentation skills Ability to work under pressure Ability to drive initiatives to closure Ability to deal with all levels of employees with different accents and dialects
Role : Communication Trainer Designation : Communication Trainer CTC : 6.5 LPA Notice : Immediate Joiner ( Opening 12 ) Shifts- Us Shifts ( 24 X 7 Rotational Shifts ) Location : Bangalore Role and Key responsibilities: Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches Meet the training requirements of the BU basis TNA Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams Track and report improvement Key skills and knowledge: Excellent communication skills (English & Hindi). Data Handling , data interpretation and Data Management. Good people management and Interpersonal Skills. Good knowledge of computers and MS Office (Excel, Power point). Good facilitation and presentation skills Analytical / Quantitative skills Planning and Decision making Ability to prioritize Ability to meet deadlines Multi-tasking Strong organizational skills and Presentation skills Ability to work under pressure Ability to drive initiatives to closure Ability to deal with all levels of employees with different accents and dialects
Role : Communication Trainer Designation : Communication Trainer CTC : 6.5 LPA Notice : Immediate Joiner ( Opening 12 ) Shifts- Us Shifts ( 24 X 7 Rotational Shifts ) Location : Cheenai Role and Key responsibilities: Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches Meet the training requirements of the BU basis TNA Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams Track and report improvement Key skills and knowledge: Excellent communication skills (English & Hindi). Data Handling , data interpretation and Data Management. Good people management and Interpersonal Skills.
Title : Project Manager Location: Gurugram (Work from Office) Compensation: 17 - 18 LPA Shift: Night Shift / US Shift No Of Exp : 10 + Years ( 5 In Managerial Position ) Position: Manager - Project Management (BPO Operations) About the Role We are seeking an experienced Project Manager - BPO Operations & Transition to lead and manage end-to-end international transitions and enterprise-level project management initiatives. The role will focus exclusively on Contact Center (BPO) operations, managing cross-border transitions, stakeholder alignment, and seamless delivery. Key Responsibilities Lead and manage end-to-end BPO transition projects (international, multi-country). Drive enterprise-level project management initiatives, ensuring timely and cost- Collaborate and coordinate with multiple partners, clients, and stakeholders across effective delivery. geographies. another. compliance plans. and project status. Manage contact center transitions (voice or non-voice - both acceptable). Ensure smooth migration of processes, systems, and teams from one country to Develop and execute transition governance frameworks, risk management, and Act as a primary point of contact for client stakeholders, providing regular updates Ensure change management, knowledge transfer, and operational readiness. Provide strong leadership and mentoring to project/transition teams. Key Requirements Total Experience: 10+ years in International BPO Operations. Transition & Project Management Experience: Minimum 5 years (end-to-end ownership). Proven expertise in international contact center transitions (US/Global projects). Strong knowledge of enterprise project management methodologies. Excellent stakeholder management, communication, and negotiation skills. Ability to collaborate across multiple geographies and vendor/partner ecosystems. Proficiency in MS Project, Excel, and project management tools. Must be from a BPO industry background only (not finance, IT, or non-BPO sectors). Experience as Deputy Manager may be considered for exceptional candidates.
Title : Innovation Manager Location: Gurugram (Work from Office) Compensation: 16 - 17 LPA Shift: US Shift 24 X 7 ( Rotational Shift ) Experience: 8+ years (including 2+ years as Manager) About the Role We are seeking an Innovation Manager (Technology & AI) to lead and implement AI- driven initiatives across the organization. The role requires strong expertise in Generative AI, data analytics, and the latest AI technologies to create impactful business solutions, drive innovation, and establish best practices. Key Responsibilities Lead AI-driven innovation projects and initiatives across business functions. Design, implement, and manage AI solutions to solve organizational challenges and Explore, evaluate, and integrate Generative AI tools & emerging technologies into Define and maintain data compilation, compliance, and usage guidelines for AI Collaborate with stakeholders to identify opportunities for AI adoption & digital Stay updated on latest AI & technology trends and recommend actionable Mentor and guide cross-functional teams on AI tools, frameworks, and best improve efficiency. business processes. projects. transformation. innovation strategies. practices. Key Requirements Total Experience: 8+ years, with at least 2 years in a managerial role. Strong background in Data Analytics & Artificial Intelligence. Proven experience in Generative AI applications (must-have). Hands-on knowledge of AI tools, frameworks, and platforms. Ability to translate business needs into technology solutions. Excellent communication, leadership, and stakeholder management skills. Tech-savvy mindset with passion for innovation & emerging technologies.
ROLE : Manager - Content Development LOCATION : Bangalore / Gurgaon YEARS OF EXPERIENCE : 8+ Years Salary : 17 LPA Role and Key Responsibilities: As outlined for Content Developer and, edit written content to improve clarity, coherence, and readability while maintaining the instructional integrity of the material. Ensure that the content is well-structured and flows logically, facilitating a smooth learning experience for the audience. Conduct thorough proofreading to correct grammatical errors, punctuation mistakes, spelling issues, and typos. Validate the use of correct terminology, especially when dealing with industry-specific or technical content. Check for content completeness, ensuring all required elements (e.g., introductions, summaries, assessments) are included and aligned with the learning objectives. Verify facts, statistics, and data provided in the training content to ensure accuracy and reliability. Collaborate with subject matter experts (SMEs) to ensure that all technical or specialized content is factually correct and up to date. Confirm that the content meets legal and regulatory requirements Test interactive elements such as quizzes, simulations, videos, and activities to ensure they function properly across different devices and platforms. Validate the usability of e-learning modules, checking for functionality issues, broken links, or missing content. Ensure that multimedia elements (audio, video, animations) are of high quality and align with the written content. Ensure that all content is aligned with the learning objectives and supports the intended training outcomes. Ensure that content is edited and checked for quality Maintain version control of content, ensuring that edits, changes, and updates are properly tracked. Keep clear records of revisions, ensuring that stakeholders can refer to previous versions if necessary. Key Skills and knowledge: 5 years of experience in developing and quality checking training materials for e-learning platforms, classroom training, and blended learning environments. Excellent written and verbal communication skills Bachelor’s degree in education, Instructional Design, etc. or certifications in instructional design (e.g., ATD Certified Professional in Learning and Performance - CPLP) or e-learning development (e.g., Articulate, Adobe Captivate). Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, etc., e-learning development platforms to create interactive learning experiences. Working knowledge of graphic design tools (e.g., Adobe Creative Suite, Vyond, Canva) to integrate high-quality visuals. Knowledge of Learning Management Systems (LMS) Understanding of SCORM, AICC, and xAPI standards for e-learning content. Basic understanding of HTML5/CSS will be beneficial. Educational qualification: Graduate
Position: Advisor II, Transaction Processing Location: Bangalore, Karle Education: Graduate NP: Immediate Joiners Requirement: 2+ years of total work experience AML/KYC/transaction monitoring/CDD/EDD experience in Sanctions PEP screening/Sanction screening required Any Graduate is mandatory. GAP certification UK/US Shifts - Rotational shifts Work from office Immediate joiners Mandatory documents: EPFO , BGV , GAAP verification cleared before joining. Essential Functions/Core Responsibilities Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research Perform tasks that are not always clearly defined yet are part of a regular workflow quality and timely resolution requirements or problem as required Communicate effectively with individuals/teams in the program to ensure high Clarify customer requirements; probe for and confirm understanding of Prepare complete and accurate work including appropriately notating accounts Maintain basic knowledge of client products and/or services Operate computer to key and/or verify information Job requirements may vary by country and will not contravene any local laws Candidate Profile High school diploma Courteous with strong customer service orientation Basic computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with proficient attention to detail Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Able to rotate shifts, as needed
Role- Analyst, Real time management Designation- Analyst, Real time management Location - Gurugram Salary : 5.8 LPA Years of experience- 3 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals WFM team Communicate and call out changes to incoming contact patterns to operations and the broader Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared Review and work TTs assigned to the WFM team that require real-time assistance to different Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. objectives are met stakeholders Key Skills & Knowledge MS Excel proficiency essential; IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) shall be an added advantage Graduate with 2+ years contact centre experience and Good Communication Skills MS Office - PowerPoint, Word, Access, Outlook, etc. InContact/Oracle - ACD and other ACD platforms to support multi-channel Environment - (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Education Qualification :- Graduate Disclaimer: - //'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.//'
ROLE : Manager - Content Development LOCATION : Bangalore / Gurgaon YEARS OF EXPERIENCE : 8+ Years SALARY : UPTO 17 LPA Role and Key Responsibilities: As outlined for Content Developer and, edit written content to improve clarity, coherence, and readability while maintaining the instructional integrity of the material. Ensure that the content is well-structured and flows logically, facilitating a smooth learning experience for the audience. Conduct thorough proofreading to correct grammatical errors, punctuation mistakes, spelling issues, and typos. Validate the use of correct terminology, especially when dealing with industry-specific or technical content. Check for content completeness, ensuring all required elements (e.g., introductions, summaries, assessments) are included and aligned with the learning objectives. Verify facts, statistics, and data provided in the training content to ensure accuracy and reliability. Collaborate with subject matter experts (SMEs) to ensure that all technical or specialized content is factually correct and up to date. Confirm that the content meets legal and regulatory requirements Test interactive elements such as quizzes, simulations, videos, and activities to ensure they function properly across different devices and platforms. Validate the usability of e-learning modules, checking for functionality issues, broken links, or missing content. Ensure that multimedia elements (audio, video, animations) are of high quality and align with the written content. Ensure that all content is aligned with the learning objectives and supports the intended training outcomes. Ensure that content is edited and checked for quality Maintain version control of content, ensuring that edits, changes, and updates are properly tracked. Keep clear records of revisions, ensuring that stakeholders can refer to previous versions if necessary. Key Skills and knowledge: 5 years of experience in developing and quality checking training materials for e-learning platforms, classroom training, and blended learning environments. Excellent written and verbal communication skills Bachelor’s degree in education, Instructional Design, etc. or certifications in instructional design (e.g., ATD Certified Professional in Learning and Performance - CPLP) or e-learning development (e.g., Articulate, Adobe Captivate). Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, etc., e-learning development platforms to create interactive learning experiences. Working knowledge of graphic design tools (e.g., Adobe Creative Suite, Vyond, Canva) to integrate high-quality visuals. Knowledge of Learning Management Systems (LMS) Understanding of SCORM, AICC, and xAPI standards for e-learning content. Basic understanding of HTML5/CSS will be beneficial. Educational qualification: Graduate
ROLE : Associate, Planning & Scheduling DESIGNATION : Lead WFM LOCATION : Gurgaon and Chandigarh Educational Qualification :Graduation CTC :- 5.5 LPA Process Domestic or International :- Domestic Process Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites. Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements. Oversee the overall Capacity planning for HC. Continuously monitor the performance against the plans and refine and redefine assumptions as and when required. Modelling FTE requirement for long term and Short-term including capacity recommendations to close gaps and optimize resources. Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends. Review DOW and Intraday Patterns AHT profiling Own HC reconciliation with partner WFM teams Assumption Management Key skills & knowledge: Graduate with Overall experience 1-3 years in a planning /Scheduling role. Experience in managing multi-site and multi-vendor environment. Strong process and mathematical orientation Experience of data modelling, simulations, and scenario planning Experience of stakeholder management and aptitude for planning risk identifications Analytical and good understanding of Contact Centre metrics Strong Communicator and decision maker Strong attention to detail and sense of professionalism and ability to develop relationships. Team player with willingness to learn and drive to achieve. Advanced proficiency in MS Excel Skill to automate reports - preferred. Ability to handle pressure situations. Ability to spot, correct and highlight errors. Ability to simplify complex operations into repeatable processes. Ready to work in dynamic 24*7 shift environment.
ROLE : Associate, Planning & Scheduling DESIGNATION : Lead WFM LOCATION : Gurgaon and Chandigarh Educational Qualification :Graduation CTC :- 5.5 LPA Process Domestic or International :- Domestic Process Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites. Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements. Oversee the overall Capacity planning for HC. Continuously monitor the performance against the plans and refine and redefine assumptions as and when required. Modelling FTE requirement for long term and Short-term including capacity recommendations to close gaps and optimize resources. Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends. Review DOW and Intraday Patterns AHT profiling Own HC reconciliation with partner WFM teams Assumption Management Key skills & knowledge: Graduate with Overall experience 1-3 years in a planning /Scheduling role. Experience in managing multi-site and multi-vendor environment. Strong process and mathematical orientation Experience of data modelling, simulations, and scenario planning Experience of stakeholder management and aptitude for planning risk identifications Analytical and good understanding of Contact Centre metrics Strong Communicator and decision maker Strong attention to detail and sense of professionalism and ability to develop relationships. Team player with willingness to learn and drive to achieve. Advanced proficiency in MS Excel Skill to automate reports - preferred. Ability to handle pressure situations. Ability to spot, correct and highlight errors. Ability to simplify complex operations into repeatable processes. Ready to work in dynamic 24*7 shift environment.