Customer Support/Retention/Voice Process

You are looking for a highly skilled and experienced Soft Skills & Voice & Accent Trainer (Lead Trainer) to join the team in Navi Mumbai - Ghansoli. The ideal candidate will have a minimum of 5 years of experience, with at least 2 years as a Voice & Accent Trainer. Your role will involve conducting Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams, identifying training needs, designing effective training modules, and monitoring trainee progress to improve performance. Key Responsibilities: - Conduct Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams. - Identify training needs through Training Needs Identification (TNI) & Training Needs Analysis (TNA) and develop effective training modules. - Provide coaching sessions to improve communication skills, accent neutralization, and customer handling. - Design and execute training programs for new hires and ongoing skill enhancement for existing employees. - Monitor trainee progress and provide feedback to improve performance. - Collaborate with Quality and Operations teams to align training programs with business objectives. - Conduct assessments and evaluations to measure training effectiveness. - Stay updated with industry trends and best practices in voice and accent training. Required Skills & Qualifications: - Graduate with a minimum of 5 years of overall experience, including 2+ years as a Voice & Accent Trainer. - Hands-on experience in VnA coaching, soft skills training, behavioral training, TNI & TNA. - Must have experience in an International Process (BPO/KPO or customer support environment). - Excellent communication and presentation skills. - Strong coaching and mentoring abilities. - Ability to conduct interactive and engaging training sessions. - Proficiency in training tools and learning management systems (LMS). - Flexible to work in a 24/7 rotational shift environment. Why Join Us - Competitive salary up to 8.5 LPA. - Opportunity to work in a dynamic and professional environment. - Growth and career development opportunities. - Exposure to international processes and best practices. If you are passionate about training and have the required expertise, we invite you to apply and be a part of our growing team!,