70 Behavioral Training Jobs

Organization: ITM Group of Institutions Location: Navi Mumbai & Mumbai Website: www.itm.edu Shift: General (9:30 AM 6:00 PM) Contact: Email CV to: manasik@itm.edu Call: 85919 98175 Role Description: We are looking for a dynamic English & Behavioral Skills Trainer to design and deliver engaging training programs for Undergraduate and Postgraduate students. The role requires minimal supervision and involves content creation, student mentoring, and coordination with internal/external stakeholders. Required Skills & Competencies: Strong facilitation, presentation, and communication skills. Ability to design and deliver training independently. Prior experience in behavioral training and English language facilitation. Skilled in diagnosing learning needs and customizing content. Highly organized and self-driven with ethical professionalism. Capable of handling a diverse student demographic and learning styles. Key Responsibilities: Develop & deliver training sessions in English & behavioral skills. Create lesson plans, diagnostic reports, training materials. Design course syllabi with clear learning objectives and outcomes. Customize content based on identified student learning gaps. Evaluate students progress and maintain training effectiveness. Mentor students for internship & placement readiness Liaise with subject matter experts for tailored content. Ensure audit-ready documentation and training compliance.

We are looking for a proactive and empathetic Executive who will play a key role in nurturing Vahan Leads (VLs) as they progress from completing their 50th to 150th First Order Delivery. You will be the primary bridge between Cluster Team and the VL s in this critical early stage, handholding and providing personalized support, solving operational issues and accelerating their growth and engagement. What You ll Be Doing Accelerating Transition: Accelerate transition for relatively new VLs from 50FODs a month to 150FODs. Vendor Handholding: Act as a trusted partner to newly acquired VLs, guiding them through platform s best practices, incentive structures, clients processes, and performance levers. Performance Tracking: Monitor VLs delivery milestones, flagging drop-offs early, and proactively intervening to sustain and grow performance up to 150 FODs. This would involve keeping a track of VL s lead source, TC alignment and spread, and overall placements. Issue Resolution: Troubleshoot day-to-day queries and resolve blockers in real time largely through on-ground visits and wherever needed - remote support. Process Familiarity & Upskilling: Drive basic operational and behavioral training via 1:1 or group interventions (digital or physical) to strengthen retention. Data-Driven Nudges: Leverage internal dashboards and performance data to identify struggling vendors and execute targeted nudges. Feedback Loop: Collect and channel ground-level VL feedback to Head of Nursery POD and the respective Cluster Head. You ll Thrive in This Role If You: Have 1-3 years of experience in field operations, channel management, customer success, or community engagement. Are empathetic and approachable, able to build rapport quickly with blue-collar workers. Enjoy up-skilling and mentoring, especially with first-time platform users. Have strong problem-solving skills and the ability to think on your feet. Are data-conscious and comfortable using simple tools (Excel, G-Suite, dashboards) to track performance and insights. Are fluent in the local language relevant to your geography, besides English and Hindi. Are a self-starter and love being on the ground, building something from scratch.

As a Business Development Manager specializing in Learning and Development, you will be responsible for developing and implementing business strategies to enhance learning programs. Your key responsibilities will include preparing and executing learning initiatives, assessing client development needs, and acting as the key-account manager for various projects. You will be tasked with generating leads from the current client base, focusing on trainer requirements, and promoting cross-selling of products. Additionally, you will oversee budget management and vendor relationships, ensuring the cost-effectiveness of projects and negotiating contracts with vendors for specialized training programs. Building and maintaining strong relationships with trainers and clients will be crucial to your success in this role. To excel in this position, you must possess a graduate degree in any stream and have 2-5 years of experience in corporate training, sales training, behavioral training, or related fields. Candidates with a background in training companies and key account management capabilities are preferred. Strong communication skills, the ability to manage a large client base, and collaborate effectively with the operations team are essential for this role.,

About Us At Vahan, we are building the first AI-powered recruitment marketplace for India s 300 million-strong blue-collar workforce. Backed by leading investors like Khosla Ventures, Y Combinator, and Airtel, our vision is to become the go-to platform for blue-collar professionals, empowering them with economic opportunities, tools, and support to thrive. We partner with some of India s most recognized names such as Swiggy, Zomato, Rapido, and Zepto, and are committed to transforming lives at scale. Role Overview We are looking for a proactive and empathetic Executive who will play a key role in nurturing Vahan Leads (VLs) as they progress from completing their 50th to 150th First Order Delivery. You will be the primary bridge between Cluster Team and the VL s in this critical early stage, handholding and providing personalized support, solving operational issues and accelerating their growth and engagement. What You ll Be Doing Accelerating Transition: Accelerate transition for relatively new VLs from 50FODs a month to 150FODs. Vendor Handholding: Act as a trusted partner to newly acquired VLs, guiding them through platform s best practices, incentive structures, clients processes, and performance levers. Performance Tracking: Monitor VLs delivery milestones, flagging drop-offs early, and proactively intervening to sustain and grow performance up to 150 FODs. This would involve keeping a track of VL s lead source, TC alignment and spread, and overall placements. Issue Resolution: Troubleshoot day-to-day queries and resolve blockers in real time largely through on-ground visits and wherever needed - remote support. Process Familiarity & Upskilling: Drive basic operational and behavioral training via 1:1 or group interventions (digital or physical) to strengthen retention. Data-Driven Nudges: Leverage internal dashboards and performance data to identify struggling vendors and execute targeted nudges. Feedback Loop: Collect and channel ground-level VL feedback to Head of Nursery POD and the respective Cluster Head. You ll Thrive in This Role If You: Have 1 3 years of experience in field operations, channel management, customer success, or community engagement. Are empathetic and approachable, able to build rapport quickly with blue-collar workers. Enjoy up-skilling and mentoring, especially with first-time platform users. Have strong problem-solving skills and the ability to think on your feet. Are data-conscious and comfortable using simple tools (Excel, G-Suite, dashboards) to track performance and insights. Are fluent in the local language relevant to your geography, besides English and Hindi. Are a self-starter and love being on the ground, building something from scratch. Why Join Us Make a real impact by empowering India s informal workforce during their most critical growth phase. Work with a mission-driven team that s passionate about solving deep-rooted challenges. Enjoy benefits like wellness leaves, comprehensive medical insurance, and competitive pay. Join us and help shape the future of work one vendor at a time.

About Us At Vahan, we are building the first AI-powered recruitment marketplace for India s 300 million-strong blue-collar workforce. Backed by leading investors like Khosla Ventures, Y Combinator, and Airtel, our vision is to become the go-to platform for blue-collar professionals, empowering them with economic opportunities, tools, and support to thrive. We partner with some of India s most recognized names such as Swiggy, Zomato, Rapido, and Zepto, and are committed to transforming lives at scale. Role Overview We are looking for a proactive and empathetic Executive who will play a key role in nurturing Vahan Leads (VLs) as they progress from completing their 50th to 150th First Order Delivery. You will be the primary bridge between Cluster Team and the VL s in this critical early stage, handholding and providing personalized support, solving operational issues and accelerating their growth and engagement. What You ll Be Doing Accelerating Transition: Accelerate transition for relatively new VLs from 50FODs a month to 150FODs. Vendor Handholding: Act as a trusted partner to newly acquired VLs, guiding them through platform s best practices, incentive structures, clients processes, and performance levers. Performance Tracking: Monitor VLs delivery milestones, flagging drop-offs early, and proactively intervening to sustain and grow performance up to 150 FODs. This would involve keeping a track of VL s lead source, TC alignment and spread, and overall placements. Issue Resolution: Troubleshoot day-to-day queries and resolve blockers in real time largely through on-ground visits and wherever needed - remote support. Process Familiarity & Upskilling: Drive basic operational and behavioral training via 1:1 or group interventions (digital or physical) to strengthen retention. Data-Driven Nudges: Leverage internal dashboards and performance data to identify struggling vendors and execute targeted nudges. Feedback Loop: Collect and channel ground-level VL feedback to Head of Nursery POD and the respective Cluster Head. You ll Thrive in This Role If You: Have 1 3 years of experience in field operations, channel management, customer success, or community engagement. Are empathetic and approachable, able to build rapport quickly with blue-collar workers. Enjoy up-skilling and mentoring, especially with first-time platform users. Have strong problem-solving skills and the ability to think on your feet. Are data-conscious and comfortable using simple tools (Excel, G-Suite, dashboards) to track performance and insights. Are fluent in the local language relevant to your geography, besides English and Hindi. Are a self-starter and love being on the ground, building something from scratch. Why Join Us Make a real impact by empowering India s informal workforce during their most critical growth phase. Work with a mission-driven team that s passionate about solving deep-rooted challenges. Enjoy benefits like wellness leaves, comprehensive medical insurance, and competitive pay. Join us and help shape the future of work one vendor at a time.

Job Title: Corporate Trainer Location: Chennai Salary: 60,000 _ 1,00,000 per month Experience: 8 _20 years Industry : Hotels& Restaurants Should possess a natural ease in dealing with people, an ability to present themselves with confidence, speak before a large audience with conviction, spontaneity to respond to difficult situations with ease. Should have good communication and presentation skills Develop programs and curriculum for the employee of the organization for orientation and in-job training Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees Develop systems to monitor and ensure employees are performing their responsibilities according to the training Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed

Role & responsibilities Understand market demographics & Liaising with Managers to determine training need and schedule the training sessions. Conduct seminars, workshops, classroom training, and individual training program and Support as well as mentor to new employee. Conduct evaluations program into the market to identify the area of improvement. Prepare a training material such as a PPT, Videos and record materials. Monitor employee performance and employee response to training. Develop timely market intelligence reports, detailing the changing customer trends and competitors performance. Work closely with sales team to understand and improve the performance of OEC in the market to increase the sales volume. Stability in terms of tenure & job with sufficient experience on field. Organizing visit to the market to identify the Promoters performance. Willingness to keep abreast of new technique in corporate teaching. Indulge with weekly review meeting with sales team to check improvement. Building healthy relationship with sales team. Ready for relocation/ Travelling within region /location as required. Preferred candidate profile Having at least 0-5 Years of experience in Training & Development, Preferred from Telecom sector. Able to understand English, Hindi, Marathi (R/W/S). Good Computer Knowledge. (MS-word/PowerPoint/MS Excel)-e-learning software. Ability to work productively with minimal supervision. Pleasant personality with ability to handle pressure. Critical Thinking and Decision making. Effective communication & Public Speaking Skill. Strong organization and Leadership Skill. Understand of effective teaching methodologies and tools. Good Team Building & handling abilities. Should be a team player. Ability to work in high intensity fast paced environment Perks and benefits Good Hike on Existing salary PF + Medical Benefits + Key Performance Incentive + T.A+ D.A Plus other Perks

You believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, through which a better brain. This allows you to do more of everything important to each one of you. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what you can imagine today. The surplus wealth, combined with better human capabilities, will lead you to a new renaissance, giving you a richer and more beautiful culture. These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time. You find this vision of the future exhilarating. Your hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence. Amura Health is seeking an experienced Leadership & Behavioral Trainer to join the training team. In this role, you will design and deliver impactful training sessions that enhance communication, collaboration, emotional intelligence, and overall interpersonal effectiveness across the organization. The ideal candidate will have a strong background in training individuals in leadership roles, managing teams, improving client interactions, and driving performance through behavioral skill enhancement. The goal is to empower employees at all levels with essential soft skills that foster high performance, positive work culture, and effective client interactions. Responsibilities: Technical Training Delivery: - Design, develop, and deliver leadership training programs focusing on enhancing the leadership skills of managers and team leaders across various departments. - Develop key leadership competencies such as decision-making, strategic thinking, emotional intelligence, and communication. Team Collaboration & Communication: - Conduct workshops and activities that enhance team collaboration, cross-functional communication, and trust-building. - Promote interpersonal harmony and collaboration within and between teams to boost morale and productivity. Client Interaction Readiness: - Train employees on handling client conversations professionally covering tone, empathy, managing expectations, and conflict resolution. - Conduct scenario-based training to prepare teams for real-time client interactions and challenges. Behavioral Skills Development: - Develop training modules to improve behavioral skills, such as conflict resolution, stress management, negotiation, active listening, and adapting to organizational change. - Utilize a variety of training methods (e.g., workshops, role-playing, case studies) to ensure engagement and maximum retention. Training Evaluation & Feedback: - Evaluate the effectiveness of leadership and behavioral training programs through feedback, assessments, and post-training analysis. - Continuously refine and improve training modules based on feedback and evolving business needs. Ongoing Support and Mentoring: - Provide coaching and mentoring to leaders and managers to ensure the application of learned skills in real-world scenarios. - Offer ongoing support to employees at all levels to help them achieve their leadership and behavioral goals. Requirements: Experience: - 5-7 years of experience in softskill training, behavioral training, or a related field. - Prior experience in healthcare or a similar service-based industry is a plus. Skills: - Proven experience in developing and delivering leadership, behavioral, and team-building training programs. - Excellent interpersonal and communication skills, with the ability to engage and inspire diverse audiences. - Strong facilitation skills with the ability to manage group dynamics and foster an interactive learning environment. - Experience in training managers and senior leaders in areas such as team management, client relations, and performance improvement. Education: - Bachelors or Masters degree in Human Resources, Organisational Development, Psychology, Business Administration, or a similar field. - Certification in soft skills training and development, coaching, or related training programs would be an advantage. Personal Attributes: - Strong leadership presence with the ability to influence and inspire others. - A passion for employee development and continuous improvement. - Results-oriented, with a focus on measurable improvements in individual and team performance. - Empathetic, with a strong understanding of human behavior and team dynamics.,

You are looking for a highly skilled and experienced Soft Skills & Voice & Accent Trainer (Lead Trainer) to join the team in Navi Mumbai - Ghansoli. The ideal candidate will have a minimum of 5 years of experience, with at least 2 years as a Voice & Accent Trainer. Your role will involve conducting Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams, identifying training needs, designing effective training modules, and monitoring trainee progress to improve performance. Key Responsibilities: - Conduct Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams. - Identify training needs through Training Needs Identification (TNI) & Training Needs Analysis (TNA) and develop effective training modules. - Provide coaching sessions to improve communication skills, accent neutralization, and customer handling. - Design and execute training programs for new hires and ongoing skill enhancement for existing employees. - Monitor trainee progress and provide feedback to improve performance. - Collaborate with Quality and Operations teams to align training programs with business objectives. - Conduct assessments and evaluations to measure training effectiveness. - Stay updated with industry trends and best practices in voice and accent training. Required Skills & Qualifications: - Graduate with a minimum of 5 years of overall experience, including 2+ years as a Voice & Accent Trainer. - Hands-on experience in VnA coaching, soft skills training, behavioral training, TNI & TNA. - Must have experience in an International Process (BPO/KPO or customer support environment). - Excellent communication and presentation skills. - Strong coaching and mentoring abilities. - Ability to conduct interactive and engaging training sessions. - Proficiency in training tools and learning management systems (LMS). - Flexible to work in a 24/7 rotational shift environment. Why Join Us - Competitive salary up to 8.5 LPA. - Opportunity to work in a dynamic and professional environment. - Growth and career development opportunities. - Exposure to international processes and best practices. If you are passionate about training and have the required expertise, we invite you to apply and be a part of our growing team!,

Position: Behavioral Trainer Location: Noida Requirements: Job Role & Responsibilities **NLP Certification will be an added advantage 1. Training Program Development: Design and develop comprehensive soft skills training programs that cater to specific departmental and organizational needs. Develop concreate one-on-one Skill Development plans for mid/senior level employees. **Utilize NLP or other training principles to enhance training plans and make the learning experience more effective in promoting professional growth. 2. Training Delivery: Conduct engaging and interactive training sessions and workshops for employees. Offer one-on-one coaching sessions to individuals who require personalized soft skills development. Apply various training techniques to help employees overcome limitations and achieve their goals. Job Opening Behavioural Trainer Job Location: Sector – 2, Noida (Walking distance from Sector-15 Metro Station) **Incorporate NLP techniques to help participants improve their communication, emotional intelligence, and behavior patterns. 3. Needs Assessment: Regularly assess training needs through meetings with stakeholders, focus groups, etc. Customize training materials and approaches based on the identified needs. 4. Training Evaluation and Feedback: Regularly assess the effectiveness of training programs by gathering feedback from participants and stakeholders. Modify training content and methods as needed to continuously improve the outcomes. 5. Content Development: **Experience in content development will be an added advantage. Possess basic knowledge of creating course materials in different formats. Capable of suggesting content improvements based on contemporary trends. Proficient in conveying content development requirements to the content team, including story, concept, and design aspects. 6. Report Management: Maintain accurate records of training sessions, participant progress, and feedback for reporting purposes. Should have basic to intermediate knowledge of MS excel. Requirements: **NLP Certification (Neuro-Linguistic Programming certification will be an added advantage). Proven experience as a Soft Skills Trainer or a related role. Strong knowledge of soft skills, including communication, leadership, teamwork, time management, emotional intelligence, etc. Excellent presentation and communication skills. Ability to engage and motivate participants during training sessions. Strong organizational and time management skills. Adaptability to customize training programs for different audiences. Proficiency in using all MS Office tools and other related technology for training. Additional Information: The individual in this role will work closely with HR departments, managers, and other stakeholders to align training programs with organizational goals. One should be able to confidently handle conversations with employees across all levels. If you are passionate about developing employees' soft skills and adept at using diverse training techniques to empower individuals, we encourage you to apply for the Behavioural Trainer position. Your expertise will play a pivotal role in fostering personal and professional growth within our organizatio

We are seeking an experienced Leadership Academy Manager to join our team as a senior L&D (Learning and Development) professional. This role is crucial for developing and managing all leadership programs across Hilti India, for both sales and non-sales teams. The ideal candidate will be responsible for creating the long-term roadmap, facilitating workshops, and ensuring the continuous improvement of all training materials and processes. Roles and Responsibilities Develop the Leadership Academy roadmap for India, aligning it with global and regional L&D strategies. Conduct a needs assessment to understand business challenges and propose appropriate training solutions. Plan and project manage the yearly calendar for the Leadership Academy. Facilitate and assist in all functional and leadership sessions, including Field Coaching for Sales Leaders, Momentum, Lead!Now , and other development sessions. Support the development and upgradation of training materials across various formats such as physical, virtual, and e-learning, ensuring they align with adult learning principles. Work cross-functionally with all departments to ensure business process continuity and content consistency. Report on the progress of the Leadership Academy and track key metrics to assess effectiveness. Drive and support continuous improvement procedures and systems within the L&D community. Skills Required A Bachelor's degree or higher. A minimum of 8-12 years of total experience, with at least 5 years as a Trainer/Facilitator for sales professionals . A minimum of 3 years of experience in behavioral training for leaders , preferably sales leaders. A Certified Master Facilitator or certifications in Instructional Design are an added advantage. Strong communication skills, including written, verbal, presentation, and interpersonal. Strong leadership, planning, and implementation skills.

As the Lead Learning & Development, you will be instrumental in designing, delivering, and overseeing training programs focused on health insurance products and wellness initiatives. Your primary responsibility will be to ensure that employees, agents, and channel partner teams are equipped with up-to-date knowledge and skills. Your expertise will be pivotal in enhancing product understanding, driving behavioral enhancements, and fostering continuous professional development throughout the organization. You will be tasked with designing and conducting training programs on health insurance products for employees, agents, and channel partners. Keeping abreast of product changes and aligning training content with the latest offerings will be crucial. Additionally, you will be required to travel nationwide to conduct training sessions for various stakeholders. Developing customized soft-skill training programs for both sales and non-sales teams will be part of your role. Leading workshops to enhance customer service, communication, and professional conduct will also be essential. Continuous assessment and refinement of training programs based on feedback and performance data will be necessary. Creating and delivering tailored training for agents and channel partners to enhance their ability to sell health insurance products effectively will be a key responsibility. Addressing the unique needs of agents through focused training modules will also be part of your duties. Facilitating onboarding and orientation programs for new hires, promoting company culture and opportunities, will be crucial. Supporting continuous learning and professional development programs for new employees will also fall under your purview. You will be responsible for developing and delivering preparatory training to ensure employees and agents pass the IRDAI licensing exams. Providing study materials and conducting preparatory workshops to aid candidates in succeeding will be part of your responsibilities. Your role will involve creating product comparison tools, concise product one-pagers for the sales team, and engaging training materials such as presentations, manuals, and e-learning modules. Executing awareness campaigns to promote understanding of health insurance among employees and clients will also be essential. Designing and implementing a comprehensive Learning & Development strategy aligned with company goals will be a significant aspect of your role. Preparing and sharing monthly analytics and dashboards to track training outcomes and effectiveness, as well as maintaining a calendar of training sessions and development programs, will be crucial. The ideal candidate will have proven experience in Learning & Development, preferably in the insurance or financial services industry. Strong knowledge of health insurance products and regulatory requirements, excellent communication and presentation skills, proficiency in multimedia tools and e-learning platforms, strong organizational, project management, and team-handling abilities, and the ability to design and deliver effective, engaging training programs are essential. Educational qualification required is Graduation or MBA/PGDM with an HR specialization and extensive experience in Learning & Development within the insurance or financial services sectors. If you are passionate about shaping the future of learning and development in the health insurance space and desire to work in a dynamic environment where your contributions directly impact employee and organizational growth, we invite you to apply!,

You will be independently responsible for the operational management of the training Centre in your respective region. This includes conducting pre & post recruitment orientation programs for fresher, Loan Officers, Branch Managers, and Area Managers. You will also be in charge of organizing monthly induction and refresher programs on Product, Process, Policies, and behavioral training in the region. Your responsibilities will include identifying training needs, conducting training assessments, building capabilities, and focusing on the qualitative aspects of business, processes, compliance, audit, CRM, and Sales pitch. It will be essential to identify the target audience for effective training sessions. You will be required to provide process training on Loan Disbursement Process, Documentation, and delinquency. Additionally, conducting IT Systems & application training along with Different APIs will be part of your role. Collaborating with regional stakeholders and sharing learning journeys amongst the region will be crucial. You will need to measure learning effectiveness through periodic interventions and assessments. Classroom training through LMS, maintaining and capturing all training details in LMS, and reporting to HO and stakeholders will be essential. Publishing the monthly training dashboard and visiting branches for location-based training are also part of the duties. Recognizing and rewarding achievements will be your responsibility as well. A minimum of 3 years of experience as a Regional Trainer is required for this role. You must be well-versed in the MFI/Microfinance industry and have a good understanding of business models, processes, policies, and products within this sector. Key Skills: - Comprehensive understanding of the Microfinance Industry - Strong acumen in technology and automation Education: - Post Graduate/ Graduate in any discipline,

As the Learning & Development Manager / Sr.Executive / Executive at Nspira, a parent company of the Narayana Group, you will play a crucial role in identifying and addressing the training needs of both individuals and the organization. With a vast network of educational institutions across 23 states in India, including schools, colleges, and professional institutes, Narayana Group has been a pioneer in providing academic excellence for over four decades. Your responsibilities will include designing and implementing leadership development programs for mid and senior-level managers, utilizing the latest training techniques and models to create a positive and professional learning environment. You will lead by example, setting high standards through your conduct, work ethic, and integrity. Key skills required for this role include expertise in communication, presentation, and telephone etiquette, as well as the ability to deliver language and behavioral training. You should have experience in areas such as transaction analysis, leadership skills, team building, negotiation, and decision-making. Certification in training, knowledge of experiential learning, and a genuine interest in employee growth and development are essential. In return, we offer a competitive salary, a progressive career path, corporate exposure, and opportunities for personality development and leadership growth. We value passion, multitasking abilities, teamwork, communication skills, a positive attitude, and a commitment to learning and taking on challenges. At Nspira, we believe in promoting talent and providing a supportive work culture that encourages employee progression. Many of our staff members have grown within the organization, taking on new roles and responsibilities over the years. If you are ready to contribute to our mission of academic excellence and employee development, we invite you to apply for this role in Hyderabad or Bangalore by clicking on the "Apply" button.,

Hi We are looking for Communication Trainer. As a Communication Trainer, you will play a pivotal role in developing and enhancing the communication skills of our customer service professionals. Your efforts will directly contribute to ensuring they deliver outstanding customer experiences. You will be responsible for designing and delivering engaging training programs focused on verbal and written communication, soft skills, and customer interaction best practices. Key Responsibilities: Design, develop, and deliver comprehensive communication training programs. Conduct engaging and interactive training sessions for new hires and existing employees. Assess communication proficiency and provide constructive feedback. Identify communication gaps and develop targeted interventions. Monitor and evaluate training effectiveness for continuous improvement. Collaborate with operations and quality assurance teams to align training with business objectives. Stay updated with industry best practices in communication training and customer service. Prepare and maintain training materials, reports, and documentation. Excellent verbal and written communication skills (essential). Prior experience in training or facilitation, preferably within the BPO or Customer Service domain. Strong interpersonal skills and the ability to build rapport with diverse groups. Exceptional presentation skills, delivering clear, concise, and engaging sessions. Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel). Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and time management skills. An exciting opportunity to contribute to professional growth and development. A collaborative and supportive work environment. Opportunity for professional growth within a global company. Competitive salary package ranging up to 6.5 - 7 LPA for the Pan India location.

You should possess over 4 to 5 years of experience in managing process training for a customer service contact center. Your responsibilities will include conducting New Hire Trainings and Training Initiatives for existing employees. Having knowledge of the banking and financial industry would be advantageous in this role. You should be prepared to learn the process, undergo training and certification yourself, and lead the trainers for the account. Your day-to-day tasks will involve working closely with ground-level staff and existing trainers, managing activities in training rooms and on-the-job trainings. You will be responsible for driving call simulations, knowledge assessments, and retention activities. Additionally, you will be expected to drive regular assessments, update processes, ensure process accuracy, and collaborate with operations and quality teams. As part of your role, you will need to provide soft skills training and coordinate training logistics with various functions such as facility, workforce management, and operations. It is essential to have a good understanding of the business and processes in the customer experience area. Strong communication skills are crucial for interacting with internal stakeholders and clients. Analytical abilities are necessary to comprehend the business impact of metrics and manage multiple teams and locations effectively by setting and achieving KPIs. You should also possess an in-depth understanding of training metrics, the Training Needs Identification/Analysis (TNI/TNA) process, and be able to recommend process improvements. Collaborating with stakeholders to identify and launch process improvement projects will be part of your responsibilities. By acting as a consultant for operations, you will add value to the team by suggesting quality-related initiatives and revenue-generating measures based on data analysis. Ensuring compliance through proper documentation and report maintenance is essential. Standardization of training processes and the promotion of behavioral training programs are key aspects of this role. Collaborating with Vertical leads to provide insights into development areas for projects and offering real-time support to project teams are also part of the job responsibilities. To qualify for this position, you must hold at least a Bachelor's degree in any field. Excellent interpersonal, English communication, and writing skills are necessary. Strong facilitation skills and attention to detail are also required. The ability to adapt communication styles to handle complex questions and communicate effectively with a diverse audience is essential. This position is based in Pune and requires a Graduate/Postgraduate or equivalent professional with a minimum of 3+ years of relevant experience.,

As a Customer Service Trainer in the Training & Development department, you will play a crucial role in enhancing operations by implementing effective recruitment and training programs for call center staff. Your responsibilities will include ensuring that candidate selection aligns with job descriptions and budget constraints, designing and developing training modules, and delivering soft skills and behavioral training tailored to organizational requirements. You will be tasked with creating monthly, quarterly, and annual training calendars based on business needs and performance insights. Evaluating training effectiveness, driving internal communication related to employee development, and identifying and monitoring internal and external trainers to ensure high-quality training delivery will also be part of your responsibilities. Collaboration with the QA team to review call audits, identify performance gaps, and integrate insights into training modules for improved call quality and compliance is essential. You will conduct refresher training, upskilling programs, and process update sessions to enhance employee performance and align with evolving business needs. Your role will involve actively monitoring live and recorded calls, providing real-time feedback, and conducting coaching sessions to improve soft skills, call resolution techniques, and service quality. Analyzing agent performance data, identifying skill gaps, and refining training methodologies to drive continuous improvement in service delivery and employee engagement will be key aspects of your responsibilities. You will partner with Operations, Quality, and HR teams to align training initiatives with business objectives, ensuring that training content evolves with company policies, customer expectations, and industry trends. To excel in this role, you must have at least two years of experience in a voice-based call center, strong communication skills in Tamil and English, proficiency in public speaking, and the ability to engage trainees effectively during educational sessions. Additionally, you should demonstrate excellent interpersonal skills, effective multitasking abilities, proficiency in Microsoft Office (especially PowerPoint), strong reading comprehension, active listening skills, critical thinking, analytical skills, problem-solving capabilities, decision-making skills, and the ability to exercise sound judgment. This full-time, permanent position offers benefits such as health insurance, paid sick time, and paid time off. If you meet the required qualifications and are ready to contribute to a dynamic training environment, we look forward to receiving your application. Thank you. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Paid time off Experience: - Customer service trainer: 2 years (Required) Work Location: In person,

We are India s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers. We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things. We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all. We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodation you may need. Culture and Values Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation. https: / / www.transunion.com / privacy / global-job-applicant What is excitement and passion for us? We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence. Dynamics of the Role The CIBIL Training Manager at Vendor Site is responsible for ensuring that all training programs align with CIBIL s strategic objectives and customer-centric vision. This role involves conducting regular audits, developing One world Center, 19th Floor, T2A-T2B, Senapati Bapat Marg, Lower Parel, Mumbai 400 013. customized training initiatives, optimizing the Knowledge Portal, standardizing information dissemination, coordinating assessments and training needs identification (TNI), supporting vendor trainers, and monitoring training performance. Roles Strategic Alignment: Ensure training programs align with CIBIL s strategic objectives and customer-centric vision. Drive consistency and alignment with CIBIL s goals across all vendor training programs. Governance and Compliance: Conduct regular audits to ensure adherence to CIBIL s training standards and compliance requirements. Reduce compliance risks and ensure high training quality. Customized Training Initiatives: Develop and oversee customized training programs tailored to specific channels and behavioral needs. Enhance training effectiveness and relevance to CIBIL s processes. Knowledge Portal Optimization: Promote and drive the use of the Knowledge Portal. Ensure effective transition to the new Digital Learning Platform. Maximize system optimization and leverage digital investments. Information Standardization: Ensure updates and information dissemination are consistent and standardized. Maintain uniformity and accuracy in training content. Assessment and TNI Coordination: Oversee the overall strategy for monthly product knowledge tests and training needs identification (TNI). Ensure alignment with CIBIL s strategic objectives and provide guidance to the vendors AM Training Manager on implementation. Review and analyze results to identify high-level training needs and trends. Trainer Support: Provide strategic support and guidance to vendor trainers through the vendors AM Training Manager. Ensure vendor trainers have the necessary resources and support to deliver effective training sessions. Facilitate communication between CIBIL and vendor trainers to ensure alignment with CIBIL s standards. Performance Monitoring: Monitor the overall performance of training programs and sessions. Report outcomes to CIBIL s training lead and provide strategic recommendations for improvement. Help in assessing the effectiveness of training programs and identifying areas for improvement. Behavioral Training: Develop high-level behavioral training modules and frameworks. Ensure alignment with CIBIL s processes and provide guidance to the vendors AM Training Manager for implementation. Monitor the effectiveness of behavioral training programs and suggest improvements. Content Development: Ensure training materials are high-quality and relevant to CIBIL s needs. Provide strategic oversight and guidance on content development to the vendors AM Training Manager. Demonstrate knowledge of adult learning principles, instructional design principles, and learning theories to create effective and engaging training content. Impact Youll Make: Experience and Skills Qualification: Bachelors degree in Education. Proven experience in training management, preferably in a financial services environment. Strong understanding of training methodologies and compliance requirements. Excellent communication and interpersonal skills. Proficiency in using digital learning platforms and knowledge management systems. Strong problem-solving and technical troubleshooting abilities. Ability to work independently and as part of a team. Experience in developing and delivering behavioral training programs. Proven track record in content development and instructional design. Experience working with vendor management and ensuring alignment with organizational goals. Familiarity with digital learning platforms. Experience in conducting training needs assessments and coordinating with quality teams. Essential Competencies Strong organizational and multitasking skills. Attention to detail and accuracy. Ability to analyze and interpret data. Excellent problem-solving skills. Effective communication and training abilities. Proactive and self-motivated. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Specialist II, Consumer Capability

As a dynamic Learning & Development (L&D) Expert, your primary responsibility will be executing the design and continuous improvement of training programs for our employees. You will be expected to have experience in technical and behavioral training as well as leadership development. Your key responsibilities will include conducting thorough learning needs analysis across different teams and departments to identify skill gaps, collaborating with team leaders and key stakeholders to understand specific development needs, and analyzing current skill sets to identify areas for development impact. You will also be responsible for developing comprehensive learning and development programs for various levels and teams, writing engaging training materials, and ensuring alignment with organizational goals and culture. In addition, you will facilitate and deliver training sessions on various topics, both in-person and virtually, create an interactive learning environment, and provide continuous support to employees during and after training to ensure proper implementation. It will be your responsibility to assess the effectiveness of training programs, monitor their impact on performance, and continuously improve training methods based on feedback and evolving business needs. Furthermore, you will be required to stay updated on the latest learning trends and best practices, collaborate with HR and leadership to align learning objectives with strategic goals, and provide guidance to team leaders in identifying developmental needs and supporting their teams" growth through targeted learning programs. To be successful in this role, you should have at least 1 year of experience in L&D, preferably in engineering, infrastructure, or consulting firms. You should also have experience in building training materials from scratch, proficiency in learning management systems (LMS) and e-learning tools, as well as excellent communication, stakeholder management, and analytical skills.,

Responsible enhancing the performance capability of employees at the hotel by delivering training programs to develop strategies to improve customer service, recruitment, retention, & TNA. Reporting to Director Operations.

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Kolkata(West Bengal) Language Proficiency: Fluent in Bengali & English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Moradabad(UP) Language Proficiency: Fluent in English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435