38 Behavioral Training Jobs

Key Responsibilities: Conduct Onboarding/Induction training of new joiners (Supervisor Level) Plan, implement and conduct training programs related to Behavioral and leadership development during Onboarding Trainee performance evaluation and accurately identifying weaknesses Demonstrate proficient training skills including professional demeanor, classroom facilitation techniques and encouragement of open dialogue Monitor and observe various training related work functions Design, develop and manage training content for Onboarding/ Behavioral Training Maintain updated curriculum database and training records Manage all reporting and pro-actively sharing it with business partners Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis Ability to collaborate across multiple teams for process improvements and standardization Responsible for designing and delivering curriculum and learning materials for managing Onboarding Track new training methods and techniques Partner with internal stakeholders and liaise with subject matter experts to help develop a conducive environment for training Skills & Attributes: Strong English communication skills with neutral accent Minimum 3+ years of experience as Soft Skills-Behavioral-Onboarding Trainer Proven knowledge to master the full training cycle Familiarity with traditional and modern training methods, tools and techniques Demonstrated ability to defect areas, rolling out action plans accordingly

Job Category: IT Job Type: Full Time Job Location: Bangalore Exp: 5+ Years Location: Bangalore Detailed JD V&A coach/Communication trainer. US Shifts. International Exp. Excellent Comms. Culture Sensitization & Behavioral Training Exp is mandatory. Job Responsibilities: Training Need Assessment Instructor-Led classroom training Voice Coaching Content Development (eLearning and ILT) Stakeholder management Creation, Implementation and execution of training plan Creation of daily, weekly, monthly reports Creation of review dashboards Competency Requirement: Excellent verbal and written communication skills Excellent content writing skills Expert in Domain (Communication, Culture, Language) Content Development expertise with Articulate 360 and MS Office Delivery Skills Coaching Skills People Management Expert understanding of training procedures Kind Note: Please apply or share your resume only if matches the above criteria

1. L&D Strategy & Planning: Collaborate with business leaders and HR to assess current skill gaps and future upskilling needs within the organization. Develop and implement training strategies that focus on both technical upskilling and behavioral transformation to drive individual and organizational success. Design learning initiatives that address specific performance improvement and behavioral development goals. 2. Content Creation for Upskilling & Behavioral Training: Lead the creation of training programs that focus on upskilling employees in relevant technical areas and fostering behavioral competencies (e.g., leadership, communication, emotional intelligence, conflict resolution). Work with subject matter experts (SMEs) to develop content that is both practical and engaging, ensuring that technical skills are updated while also focusing on behavior-driven learning. Create blended learning programs (eLearning, instructor-led, virtual workshops, self-paced learning) that address diverse learning styles and preferences. 3. Execution & Delivery of Training: Deliver upskilling and behavioral training sessions across various formats (in-person, virtual, hybrid), ensuring clarity and relevance of content. Use a mix of instructional techniques (e.g., role-playing, case studies, simulations) to engage learners and drive real-world behavioral changes. Facilitate discussions, coaching, and feedback sessions to reinforce behavioral learning and foster continuous improvement. 4. Behavioral Training Integration: Focus on building programs that encourage positive behavioral shifts, such as leadership development, team collaboration, adaptability, and managing change. Integrate methods for reinforcing behavior change post-training, including follow-up resources, action plans, and peer support systems. Partner with senior leadership to ensure the organizations culture and values are embedded within training programs. 5. Learning Technologies & Platforms: Manage and optimize the use of Learning Management Systems (LMS) and other platforms to deliver and track upskilling and behavioral training initiatives. Use data analytics to monitor program participation and learning progress, adjusting content delivery based on feedback and outcomes. Stay up-to-date on new learning technologies and tools that can enhance the effectiveness of behavioral and upskilling training. 6. Measurement & Impact Evaluation: Define and track key performance indicators (KPIs) for both technical upskilling and behavioral outcomes. Collect feedback and assess training effectiveness through surveys, interviews, and performance metrics. Use data to refine training content, ensuring programs are impactful, relevant, and drive both skill enhancement and desired behavioral changes. 7. Leadership & Collaboration: Lead a team of L&D professionals focused on content creation, training delivery, and learner support. Collaborate with cross-functional teams to ensure upskilling and behavioral training programs are aligned with business goals and organizational culture. Mentor and support team members to help them grow their capabilities in delivering behavior-based and skill-building programs. 8. Continuous Improvement: Research the latest trends in upskilling methodologies, leadership development, and behavior science to continually improve the quality and impact of L&D programs. Drive innovation within the L&D function by testing new approaches, such as gamification or microlearning, to reinforce behavioral changes and skill development. Qualifications Bachelor's degree in Human Resources, Education, Psychology, Business, or related field (Masters preferred). 5+ years of experience in Learning & Development. Proven experience in designing and delivering upskilling programs that enhance technical and functional skills. Strong expertise in behavioral training and change management principles (e.g.,emotional intelligence, communication, leadership, adaptability). Proficient in content creation tools (e.g., Articulate, Adobe Captivate, Camtasia) and Learning Management Systems (LMS). Excellent communication, presentation, and facilitation skills, with the ability to engage employees at all levels. Experience with data analytics and performance metrics to evaluate training impact and business outcomes. Strong project management skills and ability to prioritize multiple training initiatives.

Role & responsibilities:- Managing Training (Behavioral Trainings) in unit, publishing calendar ,TNI, Data Management & analysis, Organized indication for new joiner and day to day Training program, Celebration -Birthday, Festival, R&R and Town Hall meeting Preferred candidate profile:- Experience - 3 to 7 Year in Health Care Sector Education - Graduation Required Behavioral Trainer, Soft Skill Trainer, Communication Training Interested candidates share resume email id - pritika@fortishealthcare.com, Subject line -Apply for L& D Profile. Location :- Greater Noida Fortis Hosptial .

Parul University invites companies/agencies to collaborate in delivering Impact Training as an integral part of the curriculum for B.Tech, BBA, MBA, B.Sc IT, and M.Sc IT programs. This initiative focuses on: * Enhancing placement outcomes by equipping students with industry-relevant skills. * Conducting campus recruitment drives with reputed companies. * Ensuring successful placements of students in esteemed organizations. Key Requirements: * Curriculum Integration: Training must align seamlessly with academic programs. * Employability Focus: Emphasis on industry-specific practical skills and experience. * Global Certifications: Trainers should possess globally recognized certifications and be available full-time on campus. * Proven Expertise: Demonstrated history of training students in engineering and computer applications, resulting in industry-ready professionals with impressive placement records. * Strong Industry Connections: The agency must have facilitated significant campus recruitment drives and achieved substantial placements in renowned companies. How to Apply: Submit your Expression of Interest (EOI) along with: * A brief profile of your organization. * Testimonials showcasing your achievements in training and placements. Email: enggdean@paruluniversity.ac.in Deadline: Submit as soon as possible to be part of this transformative initiative. Join us in shaping the future of young professionals and building a workforce ready to meet industry demands.

New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience

Ability to conceptualize innovative programs that connect with targeted audiences Proficient in TNA & TNI, Training Delivery, Behavioral Training, Adult Learning Good knowledge of Learning Strategy (learning & e-learning platforms & practices) An effective communicator with excellent interpersonal skills and having a keen aptitude for learning and applying new knowledge resourcefully Strong organizational skills with business oriented thinking Creating training programmes that are aligned with the organisations objectives and have a strong understanding of the same Acting as the go to person within the business for anyone with questions or queries regarding training and development plans Working closely with various leaders across the organisation and having a full understanding of their units and training requirements Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training Building relationships with 3rd party training providers Managing the development of the HR team from a training perspective Developing and implementing learning strategies, curriculum and programs that are aligned with the organizations objectives Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance Identifying training needs by consulting with stakeholders and using needs assessments Plan, co-ordinate and implement the Induction and orientation effectively Strategizing, designing and planning engagement activities for the staff members and clinical members Executing organisation wide employee satisfaction surveys, deriving inferences from the results and presenting to the management Organizing, managing and budgeting organisation wide events such as festivals, celebrations, annual day, milestone achievements Creating, deploying and driving employee engagement initiatives across levels to enhance employee wellbeing, productivity and satisfaction Promoting equality, diversity and inclusion in all aspects of the employee engagement activities.

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Gorakhpur (Uttar Pradesh) Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Learning and development Trainer is responsible for the creation and delivery of training programs. Assist in the organization’s success, by coaching and developing its people..

Job Description Unique Job Role - Assistant Manager - Talent and Learning Reporting to - Head - People Transformation Department - Human Resources Job Purpose - The role of Assistant Manager - Talent and Learning Management is to strategize and implement talent management and learning initiatives that drive employee development, engagement, and retention, aligning with the organization's growth objectives. Job Requirements: Education & Relevant - Master's degree in Human Resources, Organizational Development, or a related field. Roles & Responsibilities: •Develop and execute talent management & learning strategies across organization in alignment with its goal. •Implement learning and development programs, including training needs analysis, curriculum design, and training delivery methods. •Oversee talent review processes, identifying high-potential employees and creating career development plans. •Foster a culture of continuous learning, employee growth, and engagement through innovative learning solutions. •Design and implement leadership development programs to nurture and enhance leadership capabilities. •Collaborate with department heads to identify skill gaps and address talent development needs. •Utilize talent management software and tools to track and assess employee performance and development. •Manage learning budgets and optimize resource allocation for training and development initiatives. •Evaluate the effectiveness of talent and learning programs, soliciting feedback and making improvements. •Lead and mentor the talent and learning management team, fostering a culture of growth and development.

Objective: The trainer's role is to gracefully align participants with the company's inspiring vision and unwavering mission. By skillfully transferring knowledge, they amplify productivity, while engaging employees through engaging and diverse learning methods, complemented by recognition and rewards. As a catalyst for transformation, they ignite positive change, empowering participants to deliver an unparalleled customer experience to our esteemed guests Roles and Responsibilities Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants' learning outcomes. Collecting feedback and making improvements based on evaluation results. Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process. Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. Preferred language Tamil and Kannada A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development

Interested Candidate please share your Cv to GX00977721@TECHMAHINDRA.COM Work Experience Minimum 1.8 years previous experience as a communication trainer, voice coach or related position Language & Communication Develop a schedule to assess training needs Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Preferred Competencies We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Position:- Training & Development Manager Location - Ranchi, Hazaribagh & Deoghar Educational Qualification - Minimum Graduate Experience - Minimum 03 Years experience required in same role (Automobile Industry Experience Preferred) CTC - 4.25LPA + Performance Based Incentives Roles and Responsibilities: - 1. Regular Training Sessions - Conduct daily training sessions to ensure continuous learning and skill development. 2. Hand-Holding Training - Provide personalized, hands-on training to support team members in their roles. 3. Training Calendar Preparation - Create a comprehensive training calendar aligned with team requirements and Maruti Suzuki India Limited (MSIL) plans. 4. Completion of MSIL E- Trainings - Ensure timely completion of all required MSIL online training modules by team members. 5. Tech Savvy - Stay updated with the latest technologies relevant to the automotive industry and training tools. 6. Competitive Awareness - Maintain awareness of competitor products and market trends to enhance training relevance. 7. Performance Evaluation and Analysis - Regularly assess and analyse the performance of each team member, providing constructive feedback for improvement. 8. Presentation and Communication Skills - Utilize excellent presentation and communication skills to deliver engaging and effective training sessions.

Excellent spoken and written communication skills. Soft skill trainer. Should be able to provide soft skill training to the employees. Experience in any process/soft skill training. Domestic process. 6 days working- fixed Sunday off. Perks and benefits PF

Hiring for a trainer BPO experience mandatory Overall Exp 3 Yrs 1 Yr Trainer Exp mandate in BPO (E-Commerce) Location -Kolkata Budget- 4.5 LPA (depends on current package) Excellent communications Required Candidate profile good experience in training

Hiring for a process Trainer For a Leading BPO Excellent communication skills Healthcare Experience mandatory Night Shift-US Shift Drop facility for resource logging of between-10:30pm – 5:00am Location: Chennai , Hyderabad Budget: 9 LPA

Hi Job Enthusiasts! Greetings from Shiningstars We are actively hiring for Soft Skills Trainers and Voice Coaches to work with a leading domestic e-commerce process in Bangalore. Job Description: The primary goal of this role is to enhance employees' communication, teamwork, problem-solving, and other essential soft skills to improve customer interactions and overall performance. Roles and Responsibilities: - Design and deliver soft skills training programs for employees - Identify training needs and address skill gaps - Develop and customize training content and materials - Conduct interactive training sessions, workshops, and coaching - Evaluate training effectiveness and provide constructive feedback - Collaborate with operations teams to integrate soft skills training into daily workflows - Ensure training KPIs such as throughput, TNI, TNA, and efficacy are met - Stay updated on industry trends and best practices in soft skills training Eligibility Criteria: - Location: Bangalore - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Soft Skills Trainer - Graduation in any stream is mandatory - Excellent communication skills in English (verbal and written) Salary and Benefits: - Salary: 5-6 LPA based on experience - 6-day working week - Rotational shifts and week-offs How to Apply: Interested candidates can call or WhatsApp 9696714723 (Homa) to discuss further and align your interview. Only candidates currently working as Soft Skills Trainers in BPOs will be considered. #SoftSkillsTrainer #VoiceCoach #BangaloreJobs #BPOJobs #EcommerceJobs #TrainingRoles #CareerGrowth #ApplyNow #HiringNow

Determine training needs Prepare annual training calendar & budget Coordinate with Training Agencies & Trainers Organize training programs as per calendar Evaluate training effectiveness & ROI Supervise team of training coordinators Documentation Required Candidate profile Proven experience in talent development Understanding of training needs of different roles Good at Tracking of training calendar Excellent communicator & trainer Organized Leader & strategic thinker

Hello Jobseekers We are hiring for Soft Skills Trainers for a leading domestic e-commerce process in Lucknow. About the Company: We are a leading BPO service provider, offering exceptional customer service solutions for renowned domestic e-commerce clients. Our company is committed to delivering high-quality support through innovative training programs and employee development. We foster a collaborative and growth-oriented work environment, providing ample career advancement opportunities for talented professionals. Roles and Responsibilities: - Design and deliver soft skills training programs for employees. - Identify training needs and address skill gaps. - Develop and customize training content and materials. - Conduct engaging training sessions, workshops, and coaching. - Evaluate training effectiveness through assessments and feedback. - Collaborate with operations teams to integrate soft skills training into daily workflows. - Ensure training KPIs such as throughput, TNI, TNA, and efficacy are met. - Stay updated on industry trends and best practices in soft skills training. Eligibility: - Minimum 3 years of overall experience in the BPO industry. - At least 1 year of on-paper experience as a Soft Skills Trainer. - Graduation in any stream is mandatory. - Excellent communication skills in English (verbal and written). - Strong presentation and coaching abilities. Work Mode: Work from Office Salary: Up to 6.5 LPA (decent hike on the last drawn package) Work days: 6, rotational shifts How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa). For ongoing job updates, join our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #SoftSkillsTrainer #BPOJobs #LucknowJobs #EcommerceJobs #TrainingRoles #CareerGrowth #ApplyNow #HiringNow #CommunicationSkills #TrainerJobs #ProfessionalGrowth #JobOpportunity #BPOTrainer #WorkFromOffice

Hi Job Enthusiasts! Greetings from Shiningstars We are actively hiring for Soft Skills Trainers and Voice Coaches to work with a leading domestic e-commerce process in Bangalore. Job Description: The primary goal of this role is to enhance employees' communication, teamwork, problem-solving, and other essential soft skills to improve customer interactions and overall performance. Roles and Responsibilities: - Design and deliver soft skills training programs for employees - Identify training needs and address skill gaps - Develop and customize training content and materials - Conduct interactive training sessions, workshops, and coaching - Evaluate training effectiveness and provide constructive feedback - Collaborate with operations teams to integrate soft skills training into daily workflows - Ensure training KPIs such as throughput, TNI, TNA, and efficacy are met - Stay updated on industry trends and best practices in soft skills training Eligibility Criteria: - Location: Bangalore - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Soft Skills Trainer - Graduation in any stream is mandatory - Excellent communication skills in English (verbal and written) Salary and Benefits: - Salary: 5-6 LPA based on experience - 6-day working week - Rotational shifts and week-offs How to Apply: Interested candidates can call or WhatsApp 9696714723 (Homa) to discuss further and align your interview. Only candidates currently working as Soft Skills Trainers in BPOs will be considered. #SoftSkillsTrainer #VoiceCoach #BangaloreJobs #BPOJobs #EcommerceJobs #TrainingRoles #CareerGrowth #ApplyNow #HiringNow

Excellent spoken and written communication skills. Voice and Accent Trainer - International Should be able to provide VNA to the employees. Experience in any process/soft skill training. International Process 5 days working 2 rotational weekoff Perks and benefits PF

Excellent spoken and written communication skills. Voice and Accent Trainer - International Should be able to provide VNA to the employees. Experience in any process/soft skill training. International Process 5 days working 2 rotational weekoff Perks and benefits PF

Role & responsibilities : To motivate, develop and mentor team members in a dynamically changing environment Manage group of communication coaches Ability to plan training & refresher on communication Ability to assess & set the priorities on daily basis - considering the expected volume of engagements Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Ability to prove Service Management Expertise for long pending cases, in order to ensure quick closure of such engagements Ability to understand & mitigate any concerns, which are causing delay in engagement progressions Must be able to coach & mentor the team on regular basis Must be ready to pick-up & drive towards the smooth closure of escalated engagements Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telco experience Experience in managing ISP Operations with relevant domain knowledge Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on client’s

Ability to conceptualize innovative programs that connect with targeted audiences Proficient in TNA & TNI, Training Delivery, Behavioral Training, Adult Learning Good knowledge of Learning Strategy (learning & e-learning platforms & practices) An effective communicator with excellent interpersonal skills and having a keen aptitude for learning and applying new knowledge resourcefully Strong organizational skills with business oriented thinking Creating training programmes that are aligned with the organisations objectives and have a strong understanding of the same Acting as the go to person within the business for anyone with questions or queries regarding training and development plans Working closely with various leaders across the organisation and having a full understanding of their units and training requirements Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training Building relationships with 3rd party training providers Managing the development of the HR team from a training perspective Developing and implementing learning strategies, curriculum and programs that are aligned with the organizations objectives Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance Identifying training needs by consulting with stakeholders and using needs assessments Plan, co-ordinate and implement the Induction and orientation effectively Strategizing, designing and planning engagement activities for the staff members and clinical members Executing organisation wide employee satisfaction surveys, deriving inferences from the results and presenting to the management Organizing, managing and budgeting organisation wide events such as festivals, celebrations, annual day, milestone achievements Creating, deploying and driving employee engagement initiatives across levels to enhance employee wellbeing, productivity and satisfaction Promoting equality, diversity and inclusion in all aspects of the employee engagement activities.

Communication trainer Qualifications: • Graduates/Post Graduates with good command over English • Minimum 3-5 years experience in teaching English • IELTS, V&A trainer from International BPO also preferred The candidate should have expertise in the following: • Grammar, phonetics and syllables • Vocabulary and Pronunciation • Public Speech Knowledge • Linguistic Phrases • Proficient in computer skills, including Microsoft office Suite (Word, PowerPoint, outlook Excel) and Google docs • An ability to work in a team with good interpersonal skills • Able to multitask, prioritize, and manage time efficiently • Ability to meet deadlines and follow guidelines Critical Competencies: • Must be an energetic individual who loves interacting with students from all walks of life • Passionate for Training • Ability to use and learn latest tools and technologies • Presentable and Confident • Good Communication and Teaching Skills • Proactive Enough to anticipate queries from the students • Flexible to adjust to our training methodology Key Areas of Responsibility: • Train students in written and spoken English • To plan and execute training that meets students needs and expectations • Contribute to development, evaluation, and improvement of the curriculum • Preparing and setting tests, examination papers, and assignments • Evaluating and providing feedback on spoken and written English • Create training strategies, initiatives and materials. • Responsible for designing, creating, delivering, managing and monitoring an effective training curriculum • Be able to conduct assessment, execute training, develop content and evaluate the students • Prepare training materials such as manuals, videos and presentations. • Effective delivery of Training both theoretical and Practical • Schedule training sessions. Ensuring 100% attendance of the batch • Ability to motivate and mentor • Proactive and Positive Approach • Take effective participation in Placements. Take steps to ensure that trainees that demonstrate the requires competencies/Knowledge • Creates and maintains a positive team environment that displays high levels of team spirit, motivation and strong work ethics Kindly call on below no between Mon to Sat in 10 to 6 pm Regards, Rupali Lokhande Sr. HR Executive 8928028160