Customer Support/Retention/Voice process Career Guideline Services India Pvt. Ltd

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Role Overview: You are being hired as a Soft Skills & Voice & Accent Trainer (Lead Trainer) to contribute your expertise in VnA coaching, soft skills, behavioral training, Training Needs Identification (TNI), and Training Needs Analysis (TNA) to enhance the customer support teams" performance. Your role will involve conducting training sessions, developing training modules, and collaborating with various teams to align training programs with business objectives. Key Responsibilities: - Conduct Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams. - Identify training needs through TNI & TNA and develop effective training modules. - Provide coaching sessions to...

Posted 1 month ago

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Customer Support/Retention/Voice Process Career Guideline Services India Pvt. Ltd

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

You are looking for a highly skilled and experienced Soft Skills & Voice & Accent Trainer (Lead Trainer) to join the team in Navi Mumbai - Ghansoli. The ideal candidate will have a minimum of 5 years of experience, with at least 2 years as a Voice & Accent Trainer. Your role will involve conducting Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams, identifying training needs, designing effective training modules, and monitoring trainee progress to improve performance. Key Responsibilities: - Conduct Voice & Accent (VnA), Soft Skills, and Behavioral Training for customer support teams. - Identify training needs through Training Needs Identification (TNI) & ...

Posted 3 months ago

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