9 Training Tools Jobs

We are seeking an experienced Process Trainer for the International Service Desk process to join KVC Consultants Ltd. In this role, you will be crucial in developing and delivering training programs for our Service Desk teams, ensuring they have the necessary knowledge and skills to provide exceptional support to our international clients. Roles and Responsibilities: Design, develop, and deliver comprehensive training programs for new hires and existing agents within the International Service Desk process. Conduct regular training sessions on product knowledge, process updates, customer service skills, and technical troubleshooting for IT infrastructure issues. Create engaging training materials, including presentations, manuals, job aids, and exercises. Assess trainee performance through quizzes, simulations, and live call/chat monitoring, providing constructive feedback for improvement. Collaborate closely with operations managers and quality analysts to identify training needs and performance gaps. Implement effective coaching strategies to enhance agent skills and ensure adherence to service level agreements (SLAs) and quality standards. Stay updated with the latest IT Service Management (ITSM) trends, tools, and best practices, particularly within an international BPO context. Facilitate knowledge transfer sessions and contribute to the development of a robust knowledge base. Monitor and report on training effectiveness and its impact on key performance indicators (KPIs). Skills Requirement: Proven experience as a Process Trainer within an international BPO environment, specifically for Service Desk or Technical Support processes . Strong understanding of IT Service Management (ITSM) concepts and ITIL principles. Excellent presentation, facilitation, and communication skills (both verbal and written), with the ability to convey complex technical information clearly and engagingly. Experience in developing effective training content and methodologies. Strong analytical skills to assess training needs and evaluate program effectiveness. Ability to provide constructive feedback and coach individuals for performance improvement. Customer-focused mindset with an understanding of international customer service expectations. Proficiency in using training tools and platforms. QUALIFICATION: Bachelor's degree in a relevant field (e.g., IT, Business, Education) or equivalent practical experience.

Click on the link below for detailed job description: https://inventyv.keka.com/careers/jobdetails/95885

The Assistant Training Manager plays a crucial role in supporting the planning, coordination, and execution of training and development programs throughout the organization. Working closely with the Training Manager, you will ensure that all staff members receive the necessary training to uphold operational standards, deliver exceptional customer service, and comply with company policies and food safety regulations. Your responsibilities will include assisting in the development and implementation of onboarding programs for new employees. You will conduct regular training sessions covering various topics such as product knowledge, customer service, hygiene standards, SOPs, and soft skills. Monitoring the effectiveness of training through assessments, feedback forms, and on-the-job observation will also be part of your duties. Maintaining accurate training records, attendance, and evaluation results for all employees will be essential. Additionally, you will collaborate with outlet managers and department heads to identify training needs and ensure timely completion of mandatory training programs like food safety and allergens awareness. Supporting the Training Manager in updating training materials, manuals, and SOPs will be another key aspect of your role. As an ideal candidate, you should hold a Bachelor's degree in Hospitality, HR, or a related field (preferred) and have a minimum of 2-4 years of experience in training or operations within the hospitality/F&B industry. Strong communication and interpersonal skills, along with good organizational and documentation abilities, are crucial. Knowledge of training tools, methods, and adult learning principles, as well as proficiency in MS Office applications (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS), will be beneficial. The work environment may require occasional travel to various outlets for on-site training, and flexibility in working hours to accommodate different shifts. This is a full-time position that offers health insurance and Provident Fund benefits, with the primary work location being in-person. If you are passionate about training and development, possess the necessary qualifications and skills, and are eager to contribute to employee engagement and professional growth initiatives, we welcome you to join our team as an Assistant Training Manager.,

You are invited to join Indus Management Consultants Pvt. Ltd., a renowned training organization that has been catering to various industries like BFSI, Telecom, Automobile, Banking, and Petroleum throughout India for the past 27 years. Our core focus lies in providing customized training solutions that are precisely tailored to meet the specific requirements of our clients. As the 3rd largest training company in India, we take pride in our ability to enhance employee skills and drive better business outcomes through meticulously crafted training programs. We are committed to keeping you updated with the latest training initiatives, industry insights, and success stories. In this role as a full-time Master Trainer - ERP at Indus Management Consultants Pvt. Ltd., located in Gurugram, you will be responsible for developing and delivering training programs related to ERP systems. Your key responsibilities will include assessing training needs, designing instructional materials, and evaluating the effectiveness of the training sessions. On a daily basis, you will conduct training sessions, create training documentation, and offer post-training support. While the role is primarily office-based, there is a provision for limited work-from-home flexibility. To excel in this role, you should possess expertise in ERP systems, encompassing implementation and training aspects. Additionally, you must have a proven track record in designing and delivering effective training programs. Strong communication, presentation, and facilitation skills are essential, along with the ability to assess training requirements and develop instructional materials. Your organizational and time-management skills should be top-notch, and proficiency in utilizing training software and tools is a definite plus. Prior experience in the BFSI, Telecom, Automobile, Banking, or Petroleum industries would be advantageous. A Bachelor's degree in Education, Training, Human Resources, or a related field is required to qualify for this position.,

Key Responsibilities Plan, prepare, and deliver engaging training sessions in person or virtually. Develop training materials such as manuals, presentations, videos, and quizzes. Assess trainee knowledge and skills before and after training sessions. Provide feedback and coaching to help trainees improve. Adapt training approaches to suit different learning styles and audiences. Monitor and evaluate training effectiveness, making improvements where necessary. Maintain accurate records of training activities and attendance. Stay updated with industry best practices and incorporate new training tools or techniques.

Job Summary: To design, deliver, and evaluate effective sales training programs for employees in Exclusive Brand Outlets (EBO) of the Vaya. The training aims to enhance customer experience, increase sales, and drive footfall by equipping employees with the skills, knowledge, and confidence required to excel in retail sales and customer service. The candidate should understand the products of the company, its market presence, target audience, market positioning & strategy to design an effective training plan. The person will involve in creating the latest Training Methods & Learning Curriculum. Key Deliverables: Develop and customize training modules tailored to the needs of retail employees, focusing on product knowledge, sales techniques, and customer engagement strategies. Utilize role-playing, simulations, and real world scenarios to enhance learning and ensure practical application. Provide coaching and mentorship to retail employees to foster continuous improvement in performance. Train employees on creating exceptional customer experiences, including understanding customer needs, upselling, and cross-selling techniques. Conduct workshops on active listening, effective communication, and problem solving to improve customer satisfaction and loyalty. Educate staff on brand values, product features, and benefits to help them confidently convey the brands story. Assess the effectiveness of training programs by analyzing sales performance, footfall trends, and customer feedback. Provide constructive feedback and actionable insights to employees to help them achieve their sales and service targets. Collaborate with Cluster Managers & Store Managers to identify performance gaps and recommend targeted training interventions. Work closely with the HR, Marketing, Visual Merchandising & Project teams to align training objectives with overall business goals. Prepare training schedules, track attendance, and maintain comprehensive training records. Submit regular reports on training effectiveness, employee performance improvements, and store-level outcomes

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . Learning and Development Manager Job Title: Learning and Development Manager Job Summary: We are looking for a skilled Learning and Development Manager / Facilitator to join our team. This role involves planning, developing, managing and facilitating new and existing training programs that support employee development and organizational growth, including but not limited to stakeholder collaboration, needs scoping / analysis, and alignment for deliverables with the broader Talent Development team. Key Responsibilities: Design, develop, and implement effective new and current training programs and materials in alignment and consistent with Global Talent Development. Facilitate engaging training sessions for employees at various levels, in various formats (online, virtual instructor-led, and classroom) with attention and sensitivity to culturally specific learning preferences and needs. Assess training needs through surveys, interviews, and consultations with managers. Monitor and evaluate the effectiveness of training programs and make necessary adjustments. Provide coaching and support to team and employees to enhance their skills and performance. Collaborate with HR and other departments to ensure training aligns with organizational goals. Stay current with industry trends and incorporate best practices into training programs. Role model and support Alightu2019s learning culture. Qualifications: Bachelor's degree in HR, or a related field. Minimum of 10 years of experience in learning and development. Strong facilitation and presentation skills. Excellent communication and interpersonal skills. Ability to assess training needs and develop appropriate solutions. Proficiency in using learning management systems and other training tools. Alight requires all virtual interviews to be conducted on video. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . Learning and Development Manager Job Title: Learning and Development Manager Job Summary: We are looking for a skilled Learning and Development Manager / Facilitator to join our team. This role involves planning, developing, managing and facilitating new and existing training programs that support employee development and organizational growth, including but not limited to stakeholder collaboration, needs scoping / analysis, and alignment for deliverables with the broader Talent Development team. Key Responsibilities: Design, develop, and implement effective new and current training programs and materials in alignment and consistent with Global Talent Development. Facilitate engaging training sessions for employees at various levels, in various formats (online, virtual instructor-led, and classroom) with attention and sensitivity to culturally specific learning preferences and needs. Assess training needs through surveys, interviews, and consultations with managers. Monitor and evaluate the effectiveness of training programs and make necessary adjustments. Provide coaching and support to team and employees to enhance their skills and performance. Collaborate with HR and other departments to ensure training aligns with organizational goals. Stay current with industry trends and incorporate best practices into training programs. Role model and support Alightu2019s learning culture. Qualifications: Bachelor's degree in HR, or a related field. Minimum of 10 years of experience in learning and development. Strong facilitation and presentation skills. Excellent communication and interpersonal skills. Ability to assess training needs and develop appropriate solutions. Proficiency in using learning management systems and other training tools. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and u201CTop 100 Company for Remote Jobsu201D 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Roles & Responsibilities: Plan and conduct interactive training sessions (in-person and virtual) tailored to business and employee needs. Develop engaging, user-friendly learning materials including presentations, manuals, how-to guides, and video tutorials. Organize workshops and simulations to reinforce concepts and build confidence. Partner with team leads and managers to assess skill gaps and align training with organizational goals. Facilitate onboarding sessions to help new hires integrate smoothly into their roles and company culture. Use surveys, quizzes, and performance metrics to measure training impact and identify improvements. Stay updated on industry trends, adult learning theories, and emerging tools. Provide ongoing coaching and mentorship to promote employee growth and development. Qualifications: Bachelor s degree in engineering or related field. Experience as a Trainer, Facilitator, or L&D Specialist. Strong verbal communication and presentation skills. Proficient with MS Office (Word, Excel, PowerPoint). Skilled in developing clear and engaging learning content. Adaptable teaching styles for diverse learners. Experience with e-learning platforms and training tools. Preferred Skills: Background in IT or technology-driven environments. Familiarity with adult learning principles and instructional design. Ability to create video-based and digital learning modules.