Project Manager

Title : Project Manager
Location: Gurugram (Work from Office) Compensation: 17 - 18 LPA Shift: Night Shift / US Shift No Of Exp : 10 + Years ( 5 In Managerial Position ) Position: Manager - Project Management (BPO Operations) About the Role We are seeking an experienced Project Manager - BPO Operations & Transition to lead and manage end-to-end international transitions and enterprise-level project management initiatives. The role will focus exclusively on Contact Center (BPO) operations, managing cross-border transitions, stakeholder alignment, and seamless delivery. Key Responsibilities  Lead and manage end-to-end BPO transition projects (international, multi-country).  Drive enterprise-level project management initiatives, ensuring timely and cost-  Collaborate and coordinate with multiple partners, clients, and stakeholders across effective delivery. geographies. another. compliance plans. and project status.  Manage contact center transitions (voice or non-voice - both acceptable).  Ensure smooth migration of processes, systems, and teams from one country to  Develop and execute transition governance frameworks, risk management, and  Act as a primary point of contact for client stakeholders, providing regular updates  Ensure change management, knowledge transfer, and operational readiness.  Provide strong leadership and mentoring to project/transition teams. Key Requirements  Total Experience: 10+ years in International BPO Operations.  Transition & Project Management Experience: Minimum 5 years (end-to-end ownership).  Proven expertise in international contact center transitions (US/Global projects).  Strong knowledge of enterprise project management methodologies.  Excellent stakeholder management, communication, and negotiation skills.  Ability to collaborate across multiple geographies and vendor/partner ecosystems.  Proficiency in MS Project, Excel, and project management tools.  Must be from a BPO industry background only (not finance, IT, or non-BPO sectors).  Experience as Deputy Manager may be considered for exceptional candidates.