Duties: Project Manager will make sure that tasks are done on time and in the correct way. Responsible to track billable hours Communicate with clients on new requirement understanding and manage escalations. Technical knowledge preferred Manage help desk support. Has to be available till 11 pm IST.
Duties: Proven working experience of 1+ years in enterprise technical support, IT -support or as a technical engineer Knowledge of MS SQL Server and SSIS. Knowledge of .Net Core will be a -plus. Strong problem-solving skills Excellent written and verbal communication skills Provide L2 Support. Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity.