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Jobs in ahmedabad
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Technovate Data Services ( Ebookers )
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Technical Support Engineer

Technical Support Engineer

Technovate Data Services ( Ebookers )

1 - 6 years

|

3 - 8 Lacs

Posted:6 hours ago| Platform:

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Skills Required

ms sql it support research ssis troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Duties:

Proven working experience of 1+ years in enterprise technical support, IT -support or as a technical engineer
Knowledge of MS SQL Server and SSIS. Knowledge of .Net Core will be a -plus.
Strong problem-solving skills
Excellent written and verbal communication skills
Provide L2 Support.
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.

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Technovate Data Services ( Ebookers )

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