89 Transactional Quality Jobs - Page 4

Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Drive continuous improvement for Transaction Quality & Delivery Manage Content Quality & Client related KPI Evaluate effectiveness of TQ interventions Strengthen Quality management processes/framework to improve quality delivery Required Candidate profile handle people including but not limited to client, stake holders, peers 1yr of exp as a Quality Manager Experience in content moderation is mandatory Suvidha suvidham@emsol.co.in 9911254430

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Voice process. Shift - Rotational Shifts Work Location - Bangalore / Hyderabad / Gurgaon / Thane Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Voice process. Shift - Rotational Shifts Work Location - Thane Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

Must have Min 1+yrs exp as a Quality Manager from BPO Technical Support Voice/ Chat International process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Job description : Hiring for Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at vinay.r@ienergizer.com- 9910155221 Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end to end and identify improvement opportunities basis broken links -Analyze and Report Trends in Agents/Process performance -Implement corrective action plans as and when required -Participate in quality systems improvement activities using six sigma methodologies -Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Knowledge, Skills, Other abilities: Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical. Target and deadline driven. Sound knowledge of MS Office (Specially Excel, Word and PPT) Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Mandatory Skills : Bachelors degree in a relevant field or equivalent work experience. 5-8 years of experience in quality, preferably from Travel background . Excellent communication and interpersonal skills, with the ability to effectively engage with diverse audiences. Detail-oriented with strong analytical and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Experience managing a portfolio of 50-100 agents is preferred. Proficiency in Microsoft Office Interested can call Manish Dandriyal HR 9650930213 , Manish.dandriyal@ienergizer.com Walkin Interviews- Plot 512-513, Udyog vihar phase-3, Sec-19, Gurgaon

Primary Duties & Responsibilities: F&A Domain experience is a must (Transactional Quality + Continuous Improvement, Drive Lean & Sig Sigma projects, QMS, governance etc) Meeting the client SLAs for the assigned accounts and ensuring client satisfaction Responsible for reporting and Performance presentations Leading the client calls from quality assurance standpoint Management and coordination of operations, quality and general administration of the assigned processes Lead and develop a high-performing team and provide exceptional quality assurance services to our clients Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management Predictive SLA monitoring & reporting Drive Lean/Six sigma projects, Ideation, QMS & client calls Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement through methodologies like Lean, Six Sigma, etc. Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) Foster a spirit of continuous learning & collaboration across teams Qualifications Graduates/ Post Graduate BCom/MCom Overall work experience of minimum 12 yrs, minimum 5 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change Span of control - 400+ FTE's Operations | 6+ FTE's quality (Lead Associates) Geo : Global Support role Uk Shifts

Must have Min 1+yrs exp as a Quality Team Leader on papers. Handled a team of Quality Analyst's. Well Versed with Quality Metrics. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must be a Quality Manager in the current role from International BPO. International Banking/ Credit Cards Process exp is requited Handled a Team of Quality TL's QA's US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Lead Associate - Pre Underwriting (US Mortgage) - 5+ Years - Gurgaon We are looking for a skilled and detail-oriented professional to join our team as a Lead Associate - Transactional Quality. In this individual contributor role, you will be responsible for reviewing mortgage documents, verifying conditions, and ensuring high-quality services for clients in the US mortgage domain. Location: Gurgaon Your Future Employer: Join a global leader in the BPM Industry, where you will be at the backend for high impact outsourcing deals Responsibilities: 1. Reviewing documents against set mortgage conditions and take appropriate action. 2. Analyzing credit, income, and asset documentation to determine compliance. 3. Evaluating property documents such as titles, insurance, and contracts. 4. Maintaining current knowledge of loan guidelines and detect mortgage fraud. 5. Analyzing appraisals and ensure adherence to industry regulations. Requirements: 1. 5-6 years of experience in US mortgage operations, including pre-purchase and pre-underwriting processes. 2. 2-3 years of hands-on experience in mortgage condition review. 3. Strong analytical skills with the ability to make independent decisions. 4. Proficiency with quality tools (e.g., RCA, Pareto chart). 5. Bachelor's degree in any discipline. What is in it for you: Opportunity to work in a dynamic, US shift-based role with flexibility Exposure to high-quality mortgage processes and leadership teams Reach us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on aayushi.goyal@crescendogroup.in for a confidential discussion on the role. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a lot of applications daily, so it may not be possible to respond to each one individually. Please assume that your profile has not been shortlisted if you don't hear from us in a week. Thank you for your understanding. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords: Crescendo Global, Mortgage Operations Jobs, US Mortgage, Transactional Quality, Credit Review, Loan Processing, Mortgage Condition Review, Financial Services, Gurgaon Jobs

Must have Min 1+yrs exp as a Quality Manager from BPO Technical Support Voice/ Chat process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Must be Quality Manager in current role from International BPO (International Banking Process Exp pref) Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a Quality Manager from International BPO Technical Support/ Banking Voice/ Chat process. Handled team of Quality Team Leaders/ Quality Analyst's Fluent in English US Shifts Call 8447780697 send CV monu@creativeindians.co