147 Transactional Quality Jobs - Page 2

Adherence to Regulations Follow banking regulations & guidelines Operational Liaise with regulatory, legal and banking regulation as per requirement Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLAs) Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly. Manage the work flow efficiently with the resources available without compromising on the risk and services. Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the financi...

Working Hours: UK shift (12 PM to 09 PM) Hybrid Model: 1-week WFO in a month Minimum 3-6 years of experience in HRSS Quality, Transactional Quality. Mandatory Skillset: Quality Management in HR Operations or Shaded Services. Insurance Domain Experience

Only Female Candidates can apply Must have Min 1+yrs exp as a Quality Manager from International process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Need Min 1+yrs exp as Quality Manager. Overall 7+yrs exp in Quality with International Banking process exp BPO sector Handled a team of Quality Team Leaders & QA's Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Banking process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Role & responsibilities Key Responsibilities Develop and Implement Quality Frameworks: Create and maintain quality standards, quality control plans, and Critical to Quality (CTQ) metrics for voice, chat, and email processes. Conduct Audits and Monitoring: Perform regular transaction monitoring, audits, and compliance checks to identify performance gaps. Drive Continuous Improvement: Implement process improvements, Six Sigma, or Green Belt initiatives to enhance customer experience and operational efficiency. Provide Feedback and Training: Deliver feedback and refresher training to agents and front-line staff to address quality issues and improve skills. Manage Client Reporting: Accurately ca...

Must have Min 1+yrs exp as a Manager Quality from International Banking process BPO. Handled a team of Quality Team Leaders & QA's AML/ FCC/ Underwriting Exp require Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

We are looking for a highly skilled and experienced Supervisor to join our team at Herbalife Int India Pvt Ltd, located in Medical Services / Hospital. The ideal candidate will have 2-5 years of experience in a similar role. Roles and Responsibility Supervise and coordinate member compensation transactions to ensure accuracy and efficiency. Develop and implement effective processes to improve transactional quality and productivity. Collaborate with cross-functional teams to resolve issues and enhance overall performance. Analyze data and metrics to identify areas for improvement and optimize operations. Provide training and guidance to team members to enhance their skills and knowledge. Ensu...

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Candidate should be working as a Manager on papers in Training for an International Voice process. Shift - Rotational Sifts Work Location - Pune / Gurgaon Immediate Joiners OR Max 45 days notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Job Title: Team Lead QA (Quality Analyst) Location: Coimbatore Work Type: Full-Time | Work from Office Shifts: Rotational (Including Night Shifts) Job Description: We are looking for an experienced and detail-oriented Team Lead QA to join our quality team at our Coimbatore location. The ideal candidate must have a strong understanding of quality tools , a Six Sigma Green Belt certification , and demonstrated experience in transactional quality and process improvement . Key Responsibilities: Lead and mentor a team of Quality Analysts Drive quality initiatives , audits, and compliance across the process Utilize Six Sigma tools for process improvements and root cause analysis Monitor transactio...

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Mortgage process OR Banking process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Role & Responsibilities: Review and analyze Helpdesk cases, feeds, and end-to-end interactions. Identify adherence and non-adherence to quality standards and best practices. Provide constructive feedback to Helpdesk agents for performance improvement. Develop and maintain quality assurance documentation and reports. Participate in quality initiatives and process automation. Collaborate with teams to ensure consistent application of standards. Preferred Candidate Profile: Minimum 1 year as a Quality Analyst in Transactional Quality. Strong knowledge of audits, RCA methodology, and feedback mechanisms. Good understanding of 7 Quality Tools. Strong analytical and problem-solving skills. Attenti...

Analysecurrent situation,identifyimprovement opportunities and recommend measures to re- engineer processes (As-Istobe) Set up and manage transactional quality frameworks in a clinical context including quality assessment checklists (for quality assurance leaders),identifyCTQ quality metrics, create periodic qualityreports. Act as a change agent and work closely with the operations tooptimizeCustomer value in multiple clientengagement. Work with delivery and training functions to create feedback loops from quality assessment to training and operationsmanagement. Create quality frameworks to drive process excellence in a clinical context using DMAIC, lean six sigma, or other process suitable ...

* Lead and manage the Quality Assurance function for a team handling international ticketing, group bookings, and email support. * Act as a Subject Matter Expert (SME) in ticketing processes to support quality audits and interventions. * Monitor and evaluate the performance of L2 Complex itinerary trained resources to ensure adherence to process standards. Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. * Collaborate with operations leadership to ensure KPIs and SLAs are met from a quality perspective. * Conduct regular quality reviews, calibration sessions, and feedback discussions with team members. * Prepare and present quality dashboards an...

- Lead quality audits & reviews - Drive process improvements - Monitor team compliance - Analyze QA data & share insights - Strong stakeholder mgmt. skills required

Urgent hiring for Specialist quality for claims adjudication from US Healthcare. Looking for immediate joiners or less than 30 days' notice period. Interested folks can reach out to below mentions contact persons. Quality Analyst Claims Adjudication (US Healthcare) Experience: 4 years Location: Indore, Coimbatore, Bangalore Department: Claims Operations Role Summary: A results-driven Quality Analyst with 4 years of experience in US healthcare claims adjudication. Proficient in conducting audits, ensuring compliance, and improving accuracy in claims processing. Skilled in applying 7 QC tools, Root Cause Analysis (RCA), Corrective & Preventive Actions (CAPA), and Six Sigma methodologies to dri...

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers or Tenured Deputy Manager in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consisten...

Role & responsibilities Preferred candidate profile

Must be a Quality Manager on papers from International Voice only from Banking / Underwriting process BPO. Handled a team of Quality Team Leaders & Quality Analyst's Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Mortgage process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, qu...

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, qu...

A Sr. Associate Manager - QA in the Content Moderation and Trust & Safety team, he/she will be responsible for ensuring accuracy, and consistent moderation decisions across all content types and platforms Role & responsibilities Design and publish a weekly sampling framework ensuring transaction coverage across user reports, escalations, proactive reviews Align the sampling plan with client requirement, policy sensitivity levels, user impact, and content type (text, image, video, live streaming) Maintain strict adherence to sampling SLAs and agent-to-QA feedback timelines Conduct root cause analysis oriented audits, especially in high-risk content areas (child safety, hate speech, misinforma...

Conduct process documentation as per ISO standards, conduct and review sampling strategy in the process. Conduct root cause analysis for process improvements, conduct MSA as per schedule, Drive and conduct process compliance, Drive and conduct audits, conduct baseline and analyze CTQs, Drive brainwave in the process, Drive open forums/best practice sharing sessions, YB six sigma improvement project to be certified, successfully completed GB DMAIC training and YB test within 12 months of role. Successfully complete ISO training. Working on the product and helping the team members to achieve deadlines. Provided timely reports, provide the daily update to all team members, updates and system en...