147 Transactional Quality Jobs - Page 3

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utili...

We are looking to hire an experienced process associate to monitor and maintain our production processes. As a process associate, you will be required to analyze existing processes and advise on system upgrades, perform regular equipment maintenance, maintain inventory and supplies, ensure product quality, and compile process reports for the production manager. To ensure success as a process associate, you should have in-depth knowledge of mechanical processes, advanced technical skills, and a keen eye for detail. Ultimately, a top-notch Process Associate ensures the smooth running of the companys processes to improve production rates and reduce costs. Process Associate Responsibilities: Ana...

IEnergizer is Hiring for an AM Quality for a Domestic Campaign. BPO EXPERIENCE IS MANDATORY. This opening is for Noida LOCATION. NO CABS, NO MEALS. WORK FROM OFFICE. Job Location Noida Sector 60: Immediate joiners Preferred. Should be a Graduate Should have 8+ years of experience in BPO industry handling a Domestic BPO. Proficiency with precision measuring tools Excellent analytical and problem-solving skills certification. Audit and Compliance. Presentations MBR/QBR Additional Information The role if Work from Office. No Hybrid. The candidate must have prior experience of managing Quality function, in domestic BPO space. The role would require direct and frequent interaction with the client...

Hiring for Assistant Manager & Manager - QA || 35 Lpa || Hyd | |International BPO || WFO || Process: International voice /semi - voice process (International BPO ) Qualification :- Graduate Preferred : For Assisstant Manager(QA) Position - Need Deputy Manager - QA / Manager - QA on Paper (Experience from International BPO Voice or Semi Voice ) For Manager (QA) Position - Need Sr. Manager QA on Paper (Experience from International BPO Voice or Semi Voice ) Roles and Responsibilities : *An Assisstant Manager(QA) / Manager into Quality is responsible for overseeing the day-to-day activities of an process * Looking for BPO and ITES Only *This includes managing and coordinating various processes,...

Experience: Minimum 1 year on paper experience required as Quality Manager International BPO - Voice process experience is mandatory Experience in a sales process will be added advantage.

Summary of Primary Job Responsibilities: Responsible for devising and establishing Quality procedures, standards and specifications • Review customer requirements and make sure they are met and Look at ways to reduce waste and increase efficiency. • Set up and maintain controls and documentation procedures. • Monitor performance by gathering relevant data and produce statistical reports • Measure performance and identify any areas of weakness, recommending and implementing improvements • Liaise with other managers and staff and provide training, tools and techniques to enable others to achieve quality standards. Assess the effectiveness of changes made. Skills: • Strong knowledge of quality ...

Monitoring and evaluating inbound and outbound calls and emails according to the criteria set by the supplier in accordance with Client requirement. Documenting quality issues and performance measure for management review and providing information to assist in agent feedback and formal education processes and, Sharing results with Team Leads (and Operations Leader, if appropriate) to help provide individualized feedback to agents Provide Quality evaluation report to Client & track actions taken for improvement Perform transactional audit through recorded calls, remote or SBS, internal error checking, data scrubbings, calibration and Quality certification process. Qualifications: - Graduate/P...

As a leading Business Process Management (BPM) company, WNS (Holdings) Limited (NYSE: WNS) is dedicated to co-creating innovative, digital-led solutions with clients across various industries. With a team of over 44,000 employees, we empower businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to redefine their digital strategies and achieve operational excellence. We are currently seeking a skilled and motivated individual to join our team as a Graduate. The ideal candidate will possess a Graduate qualification and demonstrate a passion for driving digital transformation and oper...

Proficiency with MS PowerPoint application using shapes & infographicsShould be able to design high quality PPT Slides as per the template and instructionsExcellent visualization ideas to provide different visual options of a designAbility to create new templates in PPT/Word/InDesignEfficient enough to deliver short TAT projectsAble to handle complex Layouts with charts & handwritten textAbility to achieve expected quality output along with daily targetsExcellent communication skillsShould be willing to work in 24*7 environment Qualifications Graduate Job Location

Complete Daily Quality checks as per the process requirement. Provides on time Feedback to the agents for the errors identified. Conduct Customer comeback analysis for all the errors received from the clients. To meet the monthly sampling numbers as per the defined target. Complete the feedback targets as specified in the QSD. Contribute brainwave ideas to improve the process Complete the WB Role Roadmap within the stipulated time Prepare all team and client related reports for Quality Complete RCA for all the errors identified Ensure the QA process adheres to ISO guidelines Identify the improvement areas for staff and share it with the AM- Quality Communication with clients on a periodic ba...

Quality /Group Manager Finance and Accounts (GL/AP/AR) | Transactional Quality | Mumbai/Pune | 5+ Years Location: Mumbai/Pune (On-site) Shift: UK Shift (Monday to Friday) Domain: Finance & Accounts GL / AP / AR About the Role: Were looking for a Group Manager to lead the Quality team for Finance & Accounts operations (GL/AP/AR). If you come from a BPM, KPO, or captive background , have strong quality improvement experience, and want to make a real impactthis role is for you. Key Responsibilities: Lead and manage a team of 810 Quality Analysts and Managers (AM/DM) . Ensure compliance, SLA adherence , and reduce errors in financial processes. Conduct client/internal calibrations, FMEA, and qua...

Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Complete Daily Quality checks as per the process requirement. Provides on time Feedback to the agents for the errors identified. Conduct Customer comeback analysis for all the errors received from the clients. To meet the monthly sampling numbers as per the defined target. Complete the feedback targets as specified in the QSD. Contribute brainwave ideas to improve the process Complete the WB Role Roadmap within the stipulated time Prepare all team and client related reports for Quality Complete RCA for all the errors identified Ensure the QA process adheres to ISO guidelines Identify the improvement areas for staff and share it with the AM- Quality Communication with clients on a periodic ba...

Band / Position: BII - DM Qualification: Graduation, Shipping knowledge Experience: 2 to 3 yrs in TQ qualitySkills set required: Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills Concern for accuracy and improvement orientation, Process Knowledge, good excel knowledge, ready to work in extending hours, ready to work in evening and night shifts Good command over English People management skills, Problem Solving / Conflict management, Attention to Detail, Team Work, and Ability to handle stress Person specification/Competency/JD: QMS deployment in process, run the Six Sigma projects for process improvement, manage the escalations, Conduct root caus...

Proficiency with MS PowerPoint application using shapes & infographics Should be able to design high quality PPT Slides as per the template and instructionsExcellent visualization ideas to provide different visual options of a design Ability to create new templates in PPT/Word/InDesignEfficient enough to deliver short TAT projectsAble to handle complex Layouts with charts & handwritten textAbility to achieve expected quality output along with daily targetsExcellent communication skills Should be willing to work in 24*7 environment Qualifications Graduate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role ? Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers & s...

Key Requirements: Location: Bangalore Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at ...

Job Profile Driving quality deployment process across customer service processes Driving customer Impact Projects Driving Six Sigma and Lean Deployment Driving SLA adherence / Customer CTQ ensuring all parameters are met and corrective and preventive actions are taken Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores Driving inputs from VOC/ CSAT / NPS for improvements Contribute and present in client/customer reviews/meetings Adhere to compliance to Quality standards (ISO) Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC's) Driving Continuous Improvement projects Initia...

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process US Process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years CTC UPTO 14LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing...

Role: Director Quality Department: Accounts Receivable Reporting to: Head of Business Excellence Job Location: Airoli, Navi Mumbai Shift: US/UK Work Mode: Work from Office Principal Duties and Responsibilities 1. To conduct performance management of quality analysts and play a role in satisfying their developmental needs 2. Responsible to ensure quality coverage across different work scope of a project 3. Allocate work in proportion to the productivity goals and guidelines 4. Monitor the performance levels of quality analyst and improve upon the areas of opportunities 5. Ensure that quality analysts are minimum at 98% calibration with client quality levels 6. Create dashboard, perform analys...

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for an International Voice process. Shift - Rotational Shifts Work Location - Gurgaon / Pune Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a BPO. Shift - Dayshifts Work Location - Chennai / Vizag Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Job description : Hiring for Assistant Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at vinay.r@ienergizer.com- 9910155221 Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end t...

Must be a Quality Manager in current role from BPO Phone Banking Customer Service Process. Handled a Team of Quality TL's QA's 6 Days Working Fluent English Call 8447780697 send CV monu@creativeindians.com

Lead a team of 8 to 10 Quality Analysts & Managers AM or DM. Develop, implement, and maintain quality assurance processes and procedures for transactional operations. Ensure compliance with ISO 9001:2015 QMS standard requirements. Monitor and evaluate the quality of transactional processes. Drive sampling methodologies, must have good problem solving, decision making & analytical skills. Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement. Drive ideation within teams. Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth. Collaborate with cross-functional teams...