Assistant Manager Quality - BPO Experience only

IEnergizer is Hiring for an AM Quality for a Domestic Campaign.

BPO EXPERIENCE IS MANDATORY. This opening is for Noida LOCATION.

NO CABS, NO MEALS. WORK FROM OFFICE.

• Job Location Noida Sector 60:

• Immediate joiners Preferred.

Should be a Graduate

Should have 8+ years of experience in BPO industry handling a Domestic BPO.

Proficiency with precision measuring tools

Excellent analytical and problem-solving skills certification.

• Audit and Compliance.
• Presentations
• MBR/QBR

Additional Information

The role if Work from Office.

No Hybrid.

The candidate must have prior experience of managing Quality function, in domestic BPO space. The role would require direct and frequent interaction with the clients. Experience of handling Ecommerce process would be ab added advantage. The opening is for an Ecommerce Domestic process.

Job Profile:

• Prior experience in managing Transactional Quality role.

• Should be an AM Quality on Papers.

• KRAs are as below:
• Planning, organizing, and overseeing projects to ensure successful completion.
• Identifying potential risks and developing strategies to mitigate them.
• Ensuring compliance with relevant regulations and policies.
• Identifying opportunities to streamline processes and enhance efficiency.
• Translating high-level strategies into actionable plans for the team.
• Leading, motivating, and guiding team members to achieve their goals.
• Identifying training needs and facilitating professional development
• Analyzing data and relevant information to support decision-making.
• Collaborating with other teams or departments to achieve shared objectives.
• Providing regular updates and reports to higher management.
• Monitoring individual and team performance.
• Conducting performance evaluations and providing feedback.

Requirement

Gujrati language is a must.

Bachelors degree in related field

Should have 8 + years of experience in BPO industry with Proficiency with precision measuring tools

EMAIL ME THE RESUME IF HAVING RELEVANT BPO QUALITY MANAGER EXPERIENCE AT tanya.tandon@ienergizer.com. Please mention the Sub Line as Assistant Quality - Domestic Campaign

Interview Rounds.

1. Virtual

2. If shortlisted then a F2F Meeting is mandatory between Monday to Friday.