Ienergizer Gurgaon hiring Assistant Manager- Quality, Travel Expert

Hiring for Assistant Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at

Job Responsibilities:

• Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes

• Should have time and people management skills

• Client/Stakeholder management to drive and influence improvement objectives

• Quality Activities - Documentation for Transaction Monitoring

• Facilitate the sharing of best practices and implement them and drive performance benchmarking

• -Keeping Track on Process Trends

• Can identify process end to end and identify improvement opportunities basis broken links

• -Analyze and Report Trends in Agents/Process performance

• -Implement corrective action plans as and when required

• -Participate in quality systems improvement activities using six sigma methodologies

• -Recommend initiatives to improve transaction Quality through new quality tools and Motivational

• Dip check compliance - Weekly basis

• Calibration compliance - Weekly basis

• Weekly and Monthly reports - Weekly and Monthly basis

• Identify bottom Quartile and steps to improve them.

• Analyze and Report Trends in Agents/Process performance

• Knowledge, Skills, Other abilities:

• Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).

• Strong supervisory skills with an eye for detail. Result Oriented.

• Excellent written and verbal communication skills in English.

• Organized and Methodical.

• Target and deadline driven.

• Sound knowledge of MS Office (Specially Excel, Word and PPT)

• Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

Mandatory Skills :

1. Bachelors degree in a relevant field or equivalent work experience.

2. 5-8 years of experience in quality, preferably from Travel background .

3. Excellent communication and interpersonal skills, with the ability to effectively engage with diverse audiences.

4. Detail-oriented with strong analytical and problem-solving abilities.

5. Ability to work independently and collaboratively in a fast-paced environment.

6. Experience managing a portfolio of 50-100 agents is preferred.

7. Proficiency in Microsoft Office

Interested can call Vinay HR

Walkin Interviews- Plot 512-513, Udyog vihar phase-3, Sec-19, Gurgaon