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Manager Quality

Manager Quality

HGS

3 - 6 years

5 - 8 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

quality control quality audit iso customer complaints process improvement assurance quality analysis qc qc tools quality management people management skills operations quality standards quality assurance ppap quality department statistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensures analysts meet standards for monitoring in an objective fashion all customer contact points
Responsible for the quality standards set by account management and Joint Venture client Works with Operations, Training and client as consultant as well as regulator of quality issues People Management Handles and resolves resistance of the team to change as it involves conflicting views and opinions Conducts training meetings Expands training knowledge through seminars and keeping abreast of current training issues Works with Training Manager and Operations Managers to provide trend reports to address any issues that need refresher training or that be newly discovered Works with QA Team Leaders to resolve grievances Develops and trains team members through coaching, providing work advise and motivation Process Improvement Recommends corrective services within client limits to adjust customer complaints Provides continuous improvement of processes and systems Technical Designs and implements reports to establish patterns and trends of quality issues as they arise Able to provide quantifiable data to all quality judgments that are made

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Manager Quality