Dr B Lal Clinical Laboratory

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd ! We are thrilled to share that we have been honored with the Rajasthan’s Most Trusted Lab Award”. This recognition is a testament to our unwavering dedication to quality and excellence. Watch the proud moment here: Award Ceremony As we continue to grow and set new benchmarks in the healthcare industry, we are actively seeking a Senior Manager - Supply Chain to join our dynamic team. Role Definition: The Senior Manager Supply Chain ensures the seamless management of the entire supply chain, overseeing procurement, inventory, logistics, and distribution of reagents, equipment, and supplies. This position demands strategic leadership, operational excellence, and continuous process improvements to enhance profitability and efficiency. Key Deliverables: Efficient and effective supply chain operations. Reduced lead times, optimized inventory, and minimized costs. Strong supplier relationships with consistent product quality and on-time delivery. Continuous process improvement and cost savings. Task & Activities: Procurement and Inventory Management: Conduct quarterly inventory checks and monthly audits to ensure optimal stock levels. Monitor and manage COGS, identifying opportunities to reduce procurement and logistics costs. Resolve slow-moving stock issues to minimize losses and ensure timely replenishment. Oversee timely procurement and quality checks of reagents, equipment, and supplies. Maintain stock rotation across laboratories for time-sensitive items and monitor expenses to identify cost-saving opportunities. Identify and address operational inefficiencies, implementing corrective actions to enhance supply chain efficiency. Distribution: Review logistics performance to identify inefficiencies and optimize transportation routes. Monitor deliveries to ensure on-time performance, resolving delays and optimizing shipping documentation. Analyze and optimize transportation costs, negotiating with carriers to reduce expenses. Vendor Management: Conduct quarterly vendor reviews, targeting 90% vendor satisfaction. Negotiate contracts and pricing terms, ensuring favorable delivery and payment conditions to achieve targeted savings and optimize inventory practices. Regularly track vendor performance and resolve issues related to quality, delivery, or stock. Collaborate with vendors to reduce lead times and improve overall process speed. Develop alternative vendors for critical supplies to mitigate risks and ensure supply chain continuity. People and Operations Management: Hold monthly performance reviews on KPIs with the team to address challenges and identify opportunities for improvement. Allocate resources and adjust plans based on team performance and workload. Ensure training and development opportunities in partnership with HR to enhance team capabilities. Lead daily operational meetings to prioritize tasks and ensure smooth team operations. Reporting and Data Management: Maintain accurate data within LIMS (Inventory Module) ensuring up-to-date order and stock tracking. Prepare and share daily, weekly, and monthly performance reports. Provide leadership team with actionable insights on performance, challenges, and improvement areas. Ensure visibility of supply chain data across all relevant stakeholders by updating the dashboard monthly. Use data analytics to continually optimize end-to-end supply chain processes and address inefficiencies. Success Metrics: Reduce order fulfillment lead time by 25% through optimization. Achieve 100% on-time delivery performance. Achieve a 20% reduction in transportation costs and an 8% reduction in purchase costs through consumption booking for financial year. Maintain COGS at 23% by the end of financial year. Achieve a 90% vendor satisfaction rating. Ensure zero discrepancies in monthly stock audits. Requirements: Master's degree or MBA in Supply Chain Management, Operations, or related field is preferred. Minimum 8-10 years of experience in supply chain management, with at least 3-4 years in a leadership role. Proven track record of managing procurement, inventory, logistics, and distribution functions in a fast-paced environment. Experience working in diagnostic or healthcare-related industries is highly desirable.

Role - Business Development Manager Mission: The mission of the Business Development Executive at Dr. B Lal Clinical Laboratory Pvt. Ltd. is to fuel growth, build strategic partnerships, and ensure customer success. With innovation, relentless pursuit of opportunities, and a commitment to excellence, they position our organization as a market leader. Guided by integrity and collaboration, we aim to create lasting value for customers, stakeholders, and the company. Job Responsibilities: 1. Business Development: Identify Business opportunities Identifies business opportunities by identifying customers/clients and researching and analyzing sales options. Visit potential customers for new business development. Responsible for generating business from current customers including but not limited to Doctors, Nursing Homes, Hospitals across Jaipur by visits, conducting activities, etc. Promoting specialized testing: Market, and generate volumes from doctors and hospital by promoting specialized products. Develop, maintain and execute a territory plan and work as per the sales strategy and achieve targets as given by the Manager. 2. Clinical Effectiveness: Demonstrate in-depth knowledge of the company's products/services, highlighting their clinical benefits and advantages. Provide scientific evidence and case studies to doctors, emphasizing the efficacy and relevance of the offerings. Collaborate with medical experts within the company to address specific clinical queries or concerns raised by doctors. 3. Revenue Achievement: Clinical Engagement in Marketing: Incorporate clinical evidence and data into marketing collateral to substantiate product claims and benefits. Develop educational materials highlighting clinical efficacy for dissemination during marketing activities. Collaborate with marketing teams to create compelling content aligning with clinical effectiveness. 4. Customer Engagement: Clinical Integration: Collaborate with healthcare professionals and experts. Engage doctors in discussions regarding clinical case studies and advancements in the medical field during CME sessions. Ensure that CME sessions are scientifically driven, providing valuable insights into the clinical aspects of products/services. 5. Account and Customer Relations Management: Communication and Grooming: Maintain professional and polished communication skills in interactions with doctors, ensuring clear articulation of technical and clinical information. Exhibit grooming and professional conduct, adhering to industry standards during meetings and presentations. Conduct grooming sessions for sales teams to enhance their communication and presentation skills. 6. Sales Department Compliance: Clinical Data Reporting: Include clinical effectiveness metrics and data in regular sales reports to showcase the impact on doctor engagement and conversions. Analyze clinical data trends to identify areas of improvement and opportunities for further engagement. 7. Adherence to Sales Process: Ensure strict adherence to the sales process, meticulously following prospecting, qualification, presentation, objection handling, and closure stages. Implement best practices in sales methodologies, leveraging the sales funnel to maximize conversion rates. Conduct regular reviews of sales activities, ensuring alignment with the defined sales process.

Job Description: Zonal Manager Mission: The purpose of the Zonal Manager role is to be the face of the organization in the region for driving sales growth, profitability, and operational excellence. The person in this role will be responsible for building and maintaining strong relationships with key customers, partners, and stakeholders, while also developing and executing the regional business strategy, building and leading a high-performing sales and operations team to achieve organization overall objectives. Business Management 1. Gather data on current market trends, potential growth areas, and competitor analysis. Outline the annual objectives for sales, customer footfall, ticket size and profitability. Set goals for each branch within the zone. 2. Plan and oversee the execution of all sales planning and promotional activities to boost brand presence and achieve sales targets. 3. Allocate resources and budget in alignment with strategic priorities. 4. Identify areas within the zone and explore opportunities for business expansion. Analyze sales data and market feedback to refine strategies. 5. Plan and execute customer acquisition drives through outreach and marketing initiatives. Create targeted marketing campaigns based on customer demographics and needs analysis. Collaborate with the marketing team to design BTL activities. 6. Organize and participate outreach activities and trade events to increase brand visibility.the Operational Excellence: 1. Regularly review, audit and optimize laboratory operations, logistics, and customer service processes. 2. Implement quality control measures that comply with standards and regulations. 3. Regularly evaluate customer feedback to identify new services or improvements. Customer Management 1. Schedule regular visits and meetings with key stakeholders such as doctors, corporate clients, and institutes. 2. Use Sales software tool to manage and record all customer interactions and important information. 3. Develop retention strategies focusing on exceptional service and customer engagement. Develop and implement personalized relationship management strategies for KOLs to maintain and enhance customer engagement. 4. Manage partnerships, including onboarding new partners and maintaining fruitful ongoing relationships. People Management 1. Conduct regular team meetings to discuss goals, ongoing activities, and issues. 2. Set individual performance targets aligned with the zones objectives. 3. Implement a continuous training program with HR team that addresses both skill enhancement and motivational needs. 4. Monitor team performance through key performance indicators (KPIs) related to sales, customer service, and operational efficiency. Provide regular feedback and conduct annual performance reviews. 5. Recognize and reward high performance and initiate improvement plans where necessary. Financial Management: 1. Oversee the management of zone finances, including budgeting, spending, and reporting. 2. Regularly review financial reports to ensure profitability and manage EBITDA.

Role Clarity | Senior Project Manager - Information Technology Department: Business Tranformation Reporting To: CTO Role Definition: The Senior Project Manager is responsible for end-to-end planning, coordination, and execution of key digital projects. The role ensures project delivery within defined timelines, budgets, and business expectations while aligning digital systems with operational, sales, and service goals. Deliverables: Timely delivery of digital projects as per defined timelines and scope High usability and process fit of applications for internal teams and customers Zero critical issues post-go-live (bugs, crashes, misaligned workflows) Functional documentation, user stories, and release notes for all applications Internal and external team alignment throughout the project lifecycle Application performance reviews and vendor compliance Task and Activities: Project Leadership & End-to-End Execution Drive full lifecycle of projects from requirement gathering, design, development, testing, to release and post-launch support. Create project charters, define scope, break down tasks, and establish clear deadlines and checkpoints. Monitor delivery milestones across platforms such as Salesforce, Customer App, Doctor App, HRA and Power BI dashboards. Identify project risks (timeline slippage, scope creep, tech feasibility), and take mitigation actions. Cross-Functional Requirement Gathering & Analysis Conduct structured requirement workshops with Sales, Marketing, Operations, Franchisee, HR, and Customer Care teams. Translate business needs into platform features. Prioritize features based on impact, readiness, and business alignment. Create clear, non-technical requirement briefs and convert them into functional specifications. Development Story Creation & Sprint Management Write and maintain detailed user stories for each new feature or enhancement. Manage sprint boards, ticketing system, and release backlogs. Review builds before UAT, coordinate fixes, and ensure delivery quality before final deployment. Maintain a change log with version control across applications. Functional Testing & Release Readiness Lead internal testing efforts (sanity, regression, and functional tests) for all applications before UAT. Define test cases and coordinate testing with department representatives. Ensure no critical bugs, broken flows, or data inconsistencies go into production. Facilitate UAT sign-offs and internal go-live approvals. Application Documentation & Knowledge Management Maintain documentation for each tool — use-case flows, data mapping, admin panels, roles, permissions, and escalation SOPs. Develop training guides or short walkthrough videos for user onboarding. Track issue logs, release notes, and feedback resolutions in a structured, retrievable format. Internal Team & Vendor Coordination Conduct regular project meetings with functional teams and external vendors (App developers, CRM partners, etc). Ensure vendor timelines, quality standards, and security protocols are met. Review project SLAs, TATs, and initiate penalties or escalations in case of delay or defect recurrence. Manage handover documentation and knowledge transfer between vendors and internal teams. Application Performance Monitoring & Enhancement Track feature adoption through system logs, session data, and user feedback Propose updates or process simplifications based on feedback and analytics. Support release planning for minor fixes, quarterly upgrades, and version enhancements. Success Metrics: 100 % of Projects Delivered on Time & Budget Zero Functional Defect Rate Post-Go-Live CSAT Score on Application Usability 4.8 from key internal users 100% completion of documentation updates and policy reviews as per governance calendar >95% adherence to Vendor Compliance (SLA, TAT)

Role Clarity | Senior Manager - Information Technology Department: Business Tranformation Reporting To: CTO Role Definition: The Sr. Manager IT Infrastructure & Operations is responsible for ensuring 24x7 secure, stable, and connected infrastructure across all DBCL centers — Central Lab, Regional Labs, Collection Centers (CCs), HLMs, POC Labs, and Corporate Office. The role leads uptime delivery, network continuity, cybersecurity enforcement, and infrastructure compliance as per Standard IT Security framework. Deliverables: Uninterrupted IT infrastructure across all DBCL locations Cloud (AWS and GCP), Email Security, Firewall (Shophosh,Fortinet), EDR, XDR, DLP Security implementation. Secure Network Segmentations and architecture. External audit compliance Centralized uptime, patch, and access management License audit and SOP governance for infrastructure Role-based access control (RBAC) on all systems IAM/DC Implementation Smooth IT infrastructure and Security Operations Implement ITSM framework Task and Activities: Network & Infrastructure Uptime Management Monitor internet uptime status across all Laboratories and collection centers Coordinate with internet service providers (ISP) to minimize downtime. Maintain alternate connectivity plans. Ensure routers, switches, access points, and LAN cabling are functional and standardized across all centers. Endpoint Device Governance Implement and regularly update antivirus and EDR/XDR tools on all desktops and laptops used for business processes. Tag every endpoint (PC, Laptop) to center/employee with asset code and configuration details. Conduct monthly patch rollouts for Windows/Linux systems across Labs and CCs. Restrict admin rights and unauthorized software installations via centralized policy. Maintain endpoint assets with maintenance history and audit trails. Email & Communication Security Management Administer all email IDs under authorized domain; ensure 2FA, user-specific access controls, and mailbox storage limits are enforced. Regularly run spam filter and phishing attempts audit for all users. Define and update official mailing groups. Configure auto-forwarding restrictions, suspicious login alerts, and mailbox activity monitoring. Ensure business continuity of email during server upgrades or failures. Cloud Infrastructure & Data Security Manage cloud environment (AWS) Configure firewall rules, access policies, encryption protocols, and IAM roles. Review SG alerts weekly and resolve flagged issues. Conduct backup of key data assets to secure cloud storage; test restore capability quarterly. Document change logs for server configuration changes, user additions, and permissions granted. Cloudwatch/S3/SES/EC2/RDS Cost Controls Firewall, VPN, and Access Management Conduct firewall configuration reviews for all DBCL locations. Ensure only authorized ports are open, IP restrictions are applied, and logs are stored. Maintain VPN credentials and usage logs for regional users or partners who access LIMS from remote sites. Implement network segmentation between Admin systems, Lab analyzers, and customer kiosks. Patch, Antivirus & License Compliance Maintain patch management calendar with classification: critical, moderate, optional. Automate antivirus definition updates and audit compliance for every endpoint weekly. Maintain license inventory: endpoint security, AWS, firewall tools, monitoring software. Flag expiring licenses 30 days in advance and initiate renewal approval process. IT SOP Enforcement & Audit Readiness Create SOPs for each core infra function: Device Setup, Access Granting, Patch Updates, Incident Handling. Conduct monthly internal audits for compliance: access logs, system backup logs, antivirus scan status, endpoint updates. Prepare documentation and logs in required formats for NABL, ISO, and external audit inspections. Coordinate with internal Quality & Audit teams during surveillance audits. Incident & Escalation Management Maintain incident register with severity level, assigned engineer, response time, and RCA. Act as escalation point for field engineers when repeated failures or access issues are reported. Follow defined escalation SOP – inform CTO and Admin head for physical infra risks. New Center IT Setup & Closure Plan IT readiness checklist for each new CC/HLM launch: Internet, router, PC with LIMS, printer, barcode scanner. Coordinate LAN setup, device configuration, VPN setup, and system testing before go-live. During closure, ensure secure data wipe, device collection, access revocation, and handover to Assets/Store. Coordination with Procurement & Admin Share infrastructure requirement specs (router models, firewall specs, endpoint configs) with Purchase for procurement. Collaborate with Admin for physical security of data rooms, installation of surveillance equipment, and maintenance contracts (UPS, wiring, routers). Validate incoming infra assets (QC check) before tagging and deployment. Success Metrics: 100% Infra Uptime (All Sites) 100% adherence to internal IT SOPs and process non-negotiables CSAT Score 4.8 from key internal users Zero critical bugs or vulnerabilities during external audits 100% completion of documentation updates and policy reviews as per governance calendar

Mission: The mission of the position Consultant Pathologist is to provide qualitative pathology services, contribute to accurate diagnostic interpretations, and ensure the highest level of patient care. The person in this role will play a vital role in supporting the business commitment to delivering accurate and timely results, maintaining quality standards, and fostering a culture of excellence in diagnostics. Key Responsibilities: Diagnostic Operations: Perform and interpret diagnostic tests, including cytopathology, hematopathology, biochemistry, immunohistochemistry, and microbiology. Analyze and evaluate laboratory data, including tissue samples, blood smears, body fluids, and molecular analyses to provide accurate diagnoses. Collaborate with other healthcare professionals, including clinicians to provide comprehensive diagnostic reports and contribute to patient management. Quality Assurance and Compliance: Ensure compliance with NABL standards, laboratory policies, and procedures to maintain the highest level of quality and patient safety. Participate in quality control activities, proficiency testing, and external quality assurance programs to monitor and improve laboratory performance. Contribute to the development and implementation of quality improvement initiatives to enhance the efficiency and accuracy of pathology services. Consultation and Collaboration: Provide expert consultation to referring physicians, hospitals, and healthcare providers to assist in patient management decisions. Collaborate with other pathologists and laboratory staff to discuss complex cases, share knowledge, and contribute to the continuous professional development of the team. Actively participate in interdisciplinary meetings, and research activities to enhance diagnostic capabilities and contribute to laboratory advancements. Training and Education: Mentor and supervise laboratory staff in the principles and practices of diagnostics. Conduct educational sessions, seminars, and workshops to enhance the understanding of pathology concepts and promote professional growth within the organization. Stay updated with the latest advancements in pathology through continuous learning, attending conferences, and engaging in professional societies. Documentation and Reporting: Prepare accurate and detailed diagnostic reports, incorporating clinical and laboratory findings, in a timely manner. Maintain comprehensive patient records, including specimen information, test results, and interpretations, following NABL guidelines and regulations. Assist in the development and implementation of standardized reporting templates and guidelines to ensure consistent and meaningful pathology reports. ** This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The role may be required to perform additional duties as necessary for the smooth functioning of the business. Requirements: Medical degree (MBBS) with specialization in Pathology (MD/DNB) from a recognized institution. Valid state medical license and registration to practice pathology. Significant experience in diagnostic pathology and proficiency in performing and interpreting complex laboratory tests and techniques. Strong knowledge of NABL regulatory and accreditation requirements related to pathology services. Excellent communication and interpersonal skills to collaborate effectively with healthcare professionals and patients. Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment. Commitment to quality, accuracy, and continuous professional development Compensation and Benefits: We offer a competitive salary package commensurate with experience, along with comprehensive benefits and opportunities for professional growth and development.

Mission: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics. Job Responsibility:-Inbound Calls: Handle incoming calls from customers with professionalism and courtesy.Provide accurate information about our diagnostic services, pricing, and processes.Address customer inquiries, concerns, and complaints in a timely and efficient manner.Schedule appointments and assist customers with the registration process. Outbound Calls: Proactively reach out to customers for appointment reminders and follow-ups.Conduct customer satisfaction surveys to gather feedback and improve service quality.Promote new diagnostic services and special promotions to existing and potential customers. Cross-selling and Upselling: Identify opportunities for cross-selling additional diagnostic services.Upsell premium packages and recommend relevant add-on services to enhance the customer experience. Customer Relationship Management: Build and maintain positive relationships with customers to enhance their overall experience.Collaborate with other departments to ensure effective problem resolution and service delivery. Documentation and Reporting: Maintain accurate and detailed records of customer interactions in the CRM system.Generate reports on customer feedback, common issues, and resolutions for continuous improvement. Technology Skills: Proficient in using MS Office (Word, Excel, Outlook) and G Suite.Utilize technology tools effectively to streamline customer interactions and improve service efficiency. Qualifications: Proven experience in customer service, preferably in the healthcare or diagnostic industry. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to empathize with customers. Problem-solving abilities and a proactive approach to addressing customer needs. Familiarity with CRM software and basic computer skills. Ability to work in a fast-paced environment and handle a high volume of calls.

Mission: The mission of the Business Development Executive at Dr. B Lal Clinical Laboratory Pvt. Ltd. is to fuel growth, build strategic partnerships, and ensure customer success. With innovation, relentless pursuit of opportunities, and a commitment to excellence, they position our organization as a market leader. Guided by integrity and collaboration, we aim to create lasting value for customers, stakeholders, and the company. Job Responsibilities: 1. Business Development: Identify Business opportunities Identifies business opportunities by identifying customers/clients and researching and analyzing sales options. Visit potential customers for new business development. Responsible for generating business from current customers including but not limited to Doctors, Nursing Homes, Hospitals across Jaipur by visits, conducting activities, etc. Promoting specialized testing: Market, and generate volumes from doctors and hospital by promoting specialized products. Develop, maintain and execute a territory plan and work as per the sales strategy and achieve targets as given by the Manager. 2. Clinical Effectiveness: Demonstrate in-depth knowledge of the company's products/services, highlighting their clinical benefits and advantages. Provide scientific evidence and case studies to doctors, emphasizing the efficacy and relevance of the offerings. Collaborate with medical experts within the company to address specific clinical queries or concerns raised by doctors. 3. Revenue Achievement: Clinical Engagement in Marketing: Incorporate clinical evidence and data into marketing collateral to substantiate product claims and benefits. Develop educational materials highlighting clinical efficacy for dissemination during marketing activities. Collaborate with marketing teams to create compelling content aligning with clinical effectiveness. 4. Customer Engagement: Clinical Integration: Collaborate with healthcare professionals and experts. Engage doctors in discussions regarding clinical case studies and advancements in the medical field during CME sessions. Ensure that CME sessions are scientifically driven, providing valuable insights into the clinical aspects of products/services. 5. Account and Customer Relations Management: Communication and Grooming: Maintain professional and polished communication skills in interactions with doctors, ensuring clear articulation of technical and clinical information. Exhibit grooming and professional conduct, adhering to industry standards during meetings and presentations. Conduct grooming sessions for sales teams to enhance their communication and presentation skills. 6. Sales Department Compliance: Clinical Data Reporting: Include clinical effectiveness metrics and data in regular sales reports to showcase the impact on doctor engagement and conversions. Analyze clinical data trends to identify areas of improvement and opportunities for further engagement. 7. Adherence to Sales Process: Ensure strict adherence to the sales process, meticulously following prospecting, qualification, presentation, objection handling, and closure stages. Implement best practices in sales methodologies, leveraging the sales funnel to maximize conversion rates. Conduct regular reviews of sales activities, ensuring alignment with the defined sales process.

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd ! We are delighted to share that Dr. B. Lal Clinical Laboratory Pvt. Ltd. has been recognized among Indias Top 100 Great Mid-Size Workplaces 2025 a proud moment in our journey of excellence. Watch the proud moment here: Award Ceremony As we continue to scale new heights in diagnostic healthcare, we invite passionate professionals to join our team. Designation: Laboratory Director Reporting To: Vice President Operations (Medical Directorate) Location: Central Laboratory, Jaipur Role Definition: The Laboratory Director, heading the Center of Excellence (COE) in Laboratory Medicine, is responsible for the strategic and operational leadership of all laboratory medicine services, including Clinical Pathology, Hematology, and Biochemistry. The role ensures business enablement, diagnostic accuracy, quality assurance, operational efficiency, clinician engagement, and technical team development. It involves high-level expert consultation, end-to-end laboratory operations management, adherence to regulatory and NABL/ISO standards, and strategic collaboration with clinicians and healthcare providers to strengthen market leadership. Role Deliverables: Business Enablement Drive scientific and commercial growth of laboratory medicine services. Diagnostic Accuracy & TAT Adherence Ensure 100% accurate and clinically correlated reporting within committed turnaround times. Laboratory Operations Management Oversee Central and Regional Labs for optimal efficiency, cost control, and resource management. Helpdesk Management – Ensure seamless resolution of clinician and branch queries with technical authority. Clinician Engagement & Scientific Consultation – Build scientific credibility and strengthen clinician partnerships. Quality Management & Compliance – Achieve and maintain NABL/ISO compliance with robust internal and external quality programs. People Leadership – Build, mentor, and lead high-performing technical teams with a strong performance and learning culture. Task and Activities: Business Enablement: Drive revenue growth through strategic business development initiatives. Collaborate with business teams to enhance partnerships with hospitals, clinics, and healthcare providers. Act as a medical advisor to key clinicians and healthcare institutions. Engage in scientific marketing, RTMs, CMEs, industry events, and expert consultation to expand diagnostic services. Provide high-level consultation to referring physicians and healthcare professionals to enhance patient management. Respond to technical queries, critical value discussions, and interpretation requests from doctors. Collaborate with business development to address technical queries from partner hospitals and doctors. Collaborate with Marketing for CME content, diagnostic bulletins, and clinician awareness programs. Assess the relevance and volume of current test panels; recommend test menu enhancements based on market and medical needs. Diagnostic Accuracy & TAT Adherence Monitor end-to-end sample workflows for Biochemistry, Hematology, Immunology, and Clinical Pathology. Personally validate critical reports and ensure proper clinical correlation before release. Conduct daily delta checks, histogram reviews, and trend analysis for critical parameters. Identify bottlenecks and ensure 99%+ TAT adherence, coordinating with logistics and operations teams Laboratory Operations Management: Implement the laboratory policies, procedures, and quality control protocols as aligned with the Medical Directorate. Oversee daily operations of Central and Regional Laboratories, ensuring efficiency, cost-effectiveness, and compliance. Ensure the accuracy of diagnostic tests and reports. Manage the laboratory resources, including equipment, reagents and other supplies. Manage the laboratory’s financials, including budgeting and cost control. Monitor financial performance indicators and implement corrective actions as needed Quality Management and Compliance: Conduct daily quality management practices across Central and Regional Laboratories to meet regulatory requirements. Ensure daily internal QC, EQAS, and LIMS-based control validations are completed and signed off. Manage the Internal audits and participate in external quality assurance programs to ensure compliance. Monitor delta checks, critical value communication, and compliance with QC protocols Implement corrective and preventive actions (CAPA) based on audit findings and quality assessments. Ensure SOPs, checklists, and dashboards are updated on real time basis. Coordinate with the QC Team to monitor and enhance quality control measures. Report quality indicators trends in monthly meetings and track improvements Helpdesk Management: Lead the Laboratory Helpdesk team and serve as the primary point of contact for resolving technical queries from branches and clinicians. Ensure seamless communication and issue resolution within defined SLAs. Manage escalations related to test results, patient concerns, and clinician inquiries. Develop and implement protocols to handle service-related complaints effectively. People Leadership: Recruit, train, and supervise technical teams. Set an individual role clarity, roster with each team member aligned with the laboratory objectives. Conduct daily huddles with the team to discuss ongoing activities and address any issues. Hold weekly meetings with the team to discuss operational performance indicators and lead measures. Conduct monthly 1:1 meetings with direct reportees to review progress on KPIs and plan the way ahead. Document and share feedback with each team member. Assess individual ASK (Attitude, Skills, Knowledge) on a quarterly basis and manage the learning of the team in collaboration with the HR team to enhance skills and drive career paths. Monthly recognize and reward high performance and initiate improvement plans where necessary. Achieve the People Score of 90. Success Metrics: 100% achievement of strategic goals (Revenue & Profitability) 100% accuracy rate in diagnostic tests and reports. 100% timely delivery of diagnostic results within established turnaround times 90% achievement of Quality indicators Adhere to a budget with no more than 2% variance. Customer feedback score of 4.8 or higher. Monthly RTM/ CME/ Clinician engagement activity as per calendar 100% compliance in NABL audits, IQC, EQAS Requirements: MD/DNB in Pathology, with additional training/fellowship in Hematopathology or Laboratory Medicine preferred. 12–15 years of post-MD experience, including 5+ years in leadership of multi-specialty diagnostic labs with NABL/ISO audit exposure. Proficiency in Clinical Pathology, Hematology, Biochemistry, LIMS, quality protocols (IQC/EQAS), and advanced diagnostic technologies. Strong clinician engagement, team mentoring, strategic decision-making, and business-aligned diagnostic leadership. Compensation and Benefits: We offer a competitive salary package commensurate with experience, along with comprehensive benefits and opportunities for professional growth and development.

Manage budgeting, fee collection, reconciliation, and financial reporting. Ensure compliance with education sector norms. Support audits, vendor payments, and MIS reporting. Must have prior experience in finance roles within educational institutions.

Design and drive engagement, well-being, communication, and recognition programs. Manage surveys, newsletters, events, and HR Connects to foster a positive culture. Ensure timely execution and high participation across all initiatives.

Role Definition: The Senior Executive CRM will be responsible for smooth onboarding, and engagement of doctors, hospitals, and healthcare partners. This includes onboarding, account management, engagement, payment follow-ups, and issue resolution. The role ensures partners are integrated smoothly, serviced consistently, and retained long-term with high satisfaction. Deliverables: Execute standardized partner onboarding tasks and checklists. Continuous engagement through structured interactions. Efficient issue resolution and escalation handling. Timely collection of payments with minimal overdue. Ensure field SOP compliance documentation, reporting and feedback logs. Task and Activities: Client Onboarding & Activation Collect and verify all mandatory documentation (Proofs, KYC, MOU, Service level agreement, payment terms, etc). Enter client details in CRM/LIMS, map pricing slabs, and activate logistics routes. Conduct a structured onboarding orientation covering services, reporting TAT, escalation matrix, and billing cycles. Ensure the first transaction (sample pickup and billing) is completed within defined timeperiod. Prepare and circulate Go-Live Confirmation Mail with attached checklist and Client Code to all stakeholders. Client Engagement & Relationship Management Maintain regular communication through calls, visits, and emails, with defined touchpoints per client per month. Execute communication (WhatsApp, mailers) for operational updates, campaigns, or SOP changes. Acknowledge client queries and escalations within 2 working hours. Resolve minor issues to major issues within defined TAT by coordinating with relevant teams. Record all issues and corrective actions, ensuring closure is communicated to the client. Escalate unresolved cases to the Manager/Zonal Head with complete documentation. Conduct quarterly satisfaction surveys (CSAT) through structured feedback tools. Analyze feedback for trends and insights. Implement retention plans for critical clients in coordination with internal teams. Report satisfaction levels and improvement suggestions to management. Payment Collection & Revenue Assurance Share invoices and payment reminders as per defined timelines. Maintain a weekly collection tracker (due vs. received vs. overdue). Follow a structured reminder cycle. Escalate overdue cases with recommendations for resolution. Track sales volume drop trends (>20% decline) and initiate corrective action. Cross-Functional Coordination Coordinate with Logistics for pickup route deviations and urgent requests. Align with Accounts for billing clarifications, and overdue support. Work with Operations and Lab Teams to resolve TAT delays, report errors, and sample rejection cases. Track and report SLA closures of all inter-departmental requests. Reporting & Compliance Update dashboard with calls, visits, escalations, collections, and satisfaction scores. Submit monthly dashboards on onboarding, engagement, collections, and escalations. Present monthly reviews on client performance, test volumes, and revenue contribution. Ensure strict adherence to compliance, confidentiality, and service level standards. Success Metrics: % of clients onboarded within defined TAT Accuracy of documentation & data entry Client Satisfaction Score (CSAT) No. of escalations resolved within SLA % of payments collected within due dates Average Debtor Days

Role: Consultant Department: Customer Success (Operations) Reporting To: Laboratory Director Role Definition: The Consultant is responsible for ensuring high-quality diagnostic reporting, end-to-end technical supervision, adherence to NABL/ISO standards, and timely clinical correlation with Clinicians. The role involves oversight of pre-analytical to post-analytical processes, technical staff training, equipment calibration validation, and ensuring excellence in turnaround time (TAT), report accuracy, and patient & clinician satisfaction. Deliverables: Diagnostic Excellence Regulatory & Quality Compliance Clinician & Corporate Parties Satisfaction Team Enablement Stakeholder Engagement Responsibilities: Diagnostic Oversight & Reporting Personally validate and sign out pathological results within defined TAT, ensuring clinical correlation wherever applicable. Release critical, high-value, high-risk reports with history-backed interpretation. Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation. Review repeat testing, delta checks, or Clinician queries before finalizing reports. Resolve escalated clinician or B2B partner queries related to report delay, interpretation, or values. Laboratory Operations Management Monitor daily workflow (sample registration to reporting) to ensure seamless processing without bottlenecks. Conduct morning huddles with technical team for daily work allocation, sample volume trends, pending TAT cases. Define shift plans, ensure break management, and redistribute manpower to high-load areas. Track hourly dashboards to monitor sample inflow, pending batches, machine utilization. Conduct daily walk-throughs of sample reception, processing, storage, and disposal areas. Maintain cold chain and monitor temperature logs of refrigerators, centrifuges, and transport boxes. Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing. Optimize TAT and batch processing to reduce costs. Monitor sample rejection or re-run trends and reduce wastage-related expenses. Keep manpower costs within budgeted limits through efficient shift rotation and overtime control. Prepare and present weekly Laboratory Operations Performance dashboards on CSAT, sample volume, rejection, TAT, QC, to HO Team. Quality Management & Compliance Daily IQC review with Laboratory/ Quality Manager document, sign, and flag any trend shift. Review EQAS data, scoring, and discussion of non-conformities with root cause analysis. Approve monthly QC summary, LJs charts, and logbook updates. Review and sign off on calibration/maintenance logs for all analyzers. Ensure reagent logs, expiry management, and kit validation documentation are updated. Conduct monthly internal audits; verify SOP compliance, sample logs, and result traceability. Ensure CAPA closure within 7 working days of any non-compliances or deviation. Ensure SOP version control and display; conduct annual policy review with Central QA team. Pre-Analytical & Sample Management Supervise specimen collection quality, labeling accuracy, transport condition, and rejection criteria compliance. Conduct random audits of sample adequacy and SOP adherence by phlebotomy and accessioning teams. Ensure timely centrifugation of time-sensitive parameters Coordinate with logistics and floor teams for timely sample receipt and prioritization of samples. Conduct monthly training for high-error (Pre Analytical Non Compliances) phlebotomy/branch teams. Technical Team Training & Development Conduct structured induction and monthly training programs on SOPs, test parameters, compliances, and QMS updates. Review competency assessments, technical error trends, and initiate re-training wherever needed. Lead scientific case discussions and knowledge sessions to upskill team members. Consumables, Reagents, Instrumentation & Infrastructure Oversight Review monthly consumption patterns of reagents, kits, and consumables against test volume. Validate monthly indents before purchase approval; avoid overstocking/stockout. Monitor machine downtime, AMC status, and repair costs; escalate cost overages to Central Team. Review daily maintenance, calibration logs, and error flags on automated machines Approve validation protocols for new test methods or equipment introduced in the laboratories. Ensure zero downtime and contingency planning for analyzers through AMC adherence and backup systems. Clinical Interface & Doctor Engagement Address Corporate Parties and clinician queries, including result clarification, discrepancy resolution, and diagnostic suggestions. Maintain communication with top KOLs & A category customers: key discussions, complaints, follow-ups. Participate in regional CMEs, RTMs, and case-based learning sessions with the medical community. Build credibility for DBCL services through scientific communication and evidence-based advice. Success Metrics: 100% accuracy rate in diagnostic tests and reports. 100% timely delivery of diagnostic results within established turnaround times 90% achievement of Quality indicators/ Laboratory Performance Score Adhere to a budget with no more than 2% variance. Customer feedback score of 4.8 or higher. One RTM/ CME per month Requirements: Medical degree (MBBS) with specialization in Pathology (MD/DNB) from a recognized institution. Valid state medical license and registration to practice pathology. Significant experience in diagnostic pathology and proficiency in performing and interpreting complex laboratory tests and techniques. Strong knowledge of NABL regulatory and accreditation requirements related to pathology services. Excellent communication and interpersonal skills to collaborate effectively with healthcare professionals and patients. Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment. Commitment to quality, accuracy, and continuous professional development Compensation and Benefits: We offer a competitive salary package commensurate with experience, along with comprehensive benefits and opportunities for professional growth and development.

Role: Consultant Department: Customer Success (Operations) Reporting To: Laboratory Director Role Definition: The Consultant is responsible for ensuring high-quality diagnostic reporting, end-to-end technical supervision, adherence to NABL/ISO standards, and timely clinical correlation with Clinicians. The role involves oversight of pre-analytical to post-analytical processes, technical staff training, equipment calibration validation, and ensuring excellence in turnaround time (TAT), report accuracy, and patient & clinician satisfaction. Deliverables: Diagnostic Excellence Regulatory & Quality Compliance Clinician & Corporate Parties Satisfaction Team Enablement Stakeholder Engagement Responsibilities: Diagnostic Oversight & Reporting Personally validate and sign out pathological results within defined TAT, ensuring clinical correlation wherever applicable. Release critical, high-value, high-risk reports with history-backed interpretation. Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation. Review repeat testing, delta checks, or Clinician queries before finalizing reports. Resolve escalated clinician or B2B partner queries related to report delay, interpretation, or values. Laboratory Operations Management Monitor daily workflow (sample registration to reporting) to ensure seamless processing without bottlenecks. Conduct morning huddles with technical team for daily work allocation, sample volume trends, pending TAT cases. Define shift plans, ensure break management, and redistribute manpower to high-load areas. Track hourly dashboards to monitor sample inflow, pending batches, machine utilization. Conduct daily walk-throughs of sample reception, processing, storage, and disposal areas. Maintain cold chain and monitor temperature logs of refrigerators, centrifuges, and transport boxes. Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing. Optimize TAT and batch processing to reduce costs. Monitor sample rejection or re-run trends and reduce wastage-related expenses. Keep manpower costs within budgeted limits through efficient shift rotation and overtime control. Prepare and present weekly Laboratory Operations Performance dashboards on CSAT, sample volume, rejection, TAT, QC, to HO Team. Quality Management & Compliance Daily IQC review with Laboratory/ Quality Manager document, sign, and flag any trend shift. Review EQAS data, scoring, and discussion of non-conformities with root cause analysis. Approve monthly QC summary, LJs charts, and logbook updates. Review and sign off on calibration/maintenance logs for all analyzers. Ensure reagent logs, expiry management, and kit validation documentation are updated. Conduct monthly internal audits; verify SOP compliance, sample logs, and result traceability. Ensure CAPA closure within 7 working days of any non-compliances or deviation. Ensure SOP version control and display; conduct annual policy review with Central QA team. Pre-Analytical & Sample Management Supervise specimen collection quality, labeling accuracy, transport condition, and rejection criteria compliance. Conduct random audits of sample adequacy and SOP adherence by phlebotomy and accessioning teams. Ensure timely centrifugation of time-sensitive parameters Coordinate with logistics and floor teams for timely sample receipt and prioritization of samples. Conduct monthly training for high-error (Pre Analytical Non Compliances) phlebotomy/branch teams. Technical Team Training & Development Conduct structured induction and monthly training programs on SOPs, test parameters, compliances, and QMS updates. Review competency assessments, technical error trends, and initiate re-training wherever needed. Lead scientific case discussions and knowledge sessions to upskill team members. Consumables, Reagents, Instrumentation & Infrastructure Oversight Review monthly consumption patterns of reagents, kits, and consumables against test volume. Validate monthly indents before purchase approval; avoid overstocking/stockout. Monitor machine downtime, AMC status, and repair costs; escalate cost overages to Central Team. Review daily maintenance, calibration logs, and error flags on automated machines Approve validation protocols for new test methods or equipment introduced in the laboratories. Ensure zero downtime and contingency planning for analyzers through AMC adherence and backup systems. Clinical Interface & Doctor Engagement Address Corporate Parties and clinician queries, including result clarification, discrepancy resolution, and diagnostic suggestions. Maintain communication with top KOLs & A category customers: key discussions, complaints, follow-ups. Participate in regional CMEs, RTMs, and case-based learning sessions with the medical community. Build credibility for DBCL services through scientific communication and evidence-based advice. Success Metrics: 100% accuracy rate in diagnostic tests and reports. 100% timely delivery of diagnostic results within established turnaround times 90% achievement of Quality indicators/ Laboratory Performance Score Adhere to a budget with no more than 2% variance. Customer feedback score of 4.8 or higher. One RTM/ CME per month Requirements: Medical degree (MBBS) with specialization in Pathology (MD/DNB) from a recognized institution. Valid state medical license and registration to practice pathology. Significant experience in diagnostic pathology and proficiency in performing and interpreting complex laboratory tests and techniques. Strong knowledge of NABL regulatory and accreditation requirements related to pathology services. Excellent communication and interpersonal skills to collaborate effectively with healthcare professionals and patients. Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment. Commitment to quality, accuracy, and continuous professional development Compensation and Benefits: We offer a competitive salary package commensurate with experience, along with comprehensive benefits and opportunities for professional growth and development.

Mission: The mission of the position of Dietitian is to develop trusting partnerships with the customers. The person in this role will assess, diagnose and treat diet-related and nutritional problems and work with customers to create a healthier nutrition plan and contribute to improving health. Responsibilities: Diet & Wellness Department Planning and Process Development: Develop a detailed plan with key stakeholders and define schedules, resources, and goals of the Diet & Wellness Department. Create and maintain comprehensive documentation. Resource management: Develop, manage and review operations ensuring timely delivery of services in line with desired necessities towards achieving high quality and positive outcomes for customers. Prepare budget, track schedule and cost (Fixed or Variable) of Diet & Wellness Department. Manage and oversee inventories and coordinate with other departments as per schedule. Ensure resource availability and allocation to ensure better quality and services. Diet & Wellness Operations Management: Identifying clinical problems and assessing the health status of clients or patients. Interviewing patients to obtain history, perform health assessments, order diagnostic and other tests, create medications & treatment plans and provide diet, health and wellness advice to patients. To gather personal, behavioural, medical and other relevant details of clients/ patients (including food habits and dining preferences) and interpret medical reports prior to planning and promoting health packages. Counselling to educate clients/ patients on appropriate diets and regular health tests to enhance and maintain optimum health. Monitor and review the progress of clients/patients after every meeting. Guide client/patient on a regular basis and record behavioural/dietary/activity deviations with endorsement from time to time. Secure and manage a database of clients/patients in accordance with company rules and regulations. Ensures all activities are in compliance with all applicable regulations. Customer Relationship Management: Managing relationships with doctors, and other key stakeholders. Establish and maintain relationships with third parties/vendors. Engaging clients/patients with respect to customer service-related activities. Develop and maintain good relationships with customers for long-term association. Ensure customer satisfaction and feedback ratings are achieved as per given standards. Job Requirements: Bachelors degree in nutrition, health, or a related field. Exceptional communication, problem-solving, public speaking, and listening skills. Willingness to continue training and research to keep current on the latest discoveries and developments in the field. Computer and data entry skills. Ability to interact well with people from a wide range of backgrounds

Role - Business Development Manager Mission: The mission of the Business Development Executive at Dr. B Lal Clinical Laboratory Pvt. Ltd. is to fuel growth, build strategic partnerships, and ensure customer success. With innovation, relentless pursuit of opportunities, and a commitment to excellence, they position our organization as a market leader. Guided by integrity and collaboration, we aim to create lasting value for customers, stakeholders, and the company. Job Responsibilities: 1. Business Development: Identify Business opportunities Identifies business opportunities by identifying customers/clients and researching and analyzing sales options. Visit potential customers for new business development. Responsible for generating business from current customers including but not limited to Doctors, Nursing Homes, Hospitals across Jaipur by visits, conducting activities, etc. Promoting specialized testing: Market, and generate volumes from doctors and hospital by promoting specialized products. Develop, maintain and execute a territory plan and work as per the sales strategy and achieve targets as given by the Manager. 2. Clinical Effectiveness: Demonstrate in-depth knowledge of the company's products/services, highlighting their clinical benefits and advantages. Provide scientific evidence and case studies to doctors, emphasizing the efficacy and relevance of the offerings. Collaborate with medical experts within the company to address specific clinical queries or concerns raised by doctors. 3. Revenue Achievement: Clinical Engagement in Marketing: Incorporate clinical evidence and data into marketing collateral to substantiate product claims and benefits. Develop educational materials highlighting clinical efficacy for dissemination during marketing activities. Collaborate with marketing teams to create compelling content aligning with clinical effectiveness. 4. Customer Engagement: Clinical Integration: Collaborate with healthcare professionals and experts. Engage doctors in discussions regarding clinical case studies and advancements in the medical field during CME sessions. Ensure that CME sessions are scientifically driven, providing valuable insights into the clinical aspects of products/services. 5. Account and Customer Relations Management: Communication and Grooming: Maintain professional and polished communication skills in interactions with doctors, ensuring clear articulation of technical and clinical information. Exhibit grooming and professional conduct, adhering to industry standards during meetings and presentations. Conduct grooming sessions for sales teams to enhance their communication and presentation skills. 6. Sales Department Compliance: Clinical Data Reporting: Include clinical effectiveness metrics and data in regular sales reports to showcase the impact on doctor engagement and conversions. Analyze clinical data trends to identify areas of improvement and opportunities for further engagement. 7. Adherence to Sales Process: Ensure strict adherence to the sales process, meticulously following prospecting, qualification, presentation, objection handling, and closure stages. Implement best practices in sales methodologies, leveraging the sales funnel to maximize conversion rates. Conduct regular reviews of sales activities, ensuring alignment with the defined sales process.