Senior Project Manager

Role Clarity | Senior Project Manager - Information Technology

Department:

Reporting To:

Role Definition:

The Senior Project Manager is responsible for end-to-end planning, coordination, and execution of key digital projects. The role ensures project delivery within defined timelines, budgets, and business expectations while aligning digital systems with operational, sales, and service goals.

Deliverables:

• Timely delivery of digital projects as per defined timelines and scope
• High usability and process fit of applications for internal teams and customers
• Zero critical issues post-go-live (bugs, crashes, misaligned workflows)
• Functional documentation, user stories, and release notes for all applications
• Internal and external team alignment throughout the project lifecycle
• Application performance reviews and vendor compliance

Task and Activities:

Project Leadership & End-to-End Execution

• Drive full lifecycle of projects from requirement gathering, design, development, testing, to release and post-launch support.
• Create project charters, define scope, break down tasks, and establish clear deadlines and checkpoints.
• Monitor delivery milestones across platforms such as Salesforce, Customer App, Doctor App, HRA and Power BI dashboards.
• Identify project risks (timeline slippage, scope creep, tech feasibility), and take mitigation actions.

Cross-Functional Requirement Gathering & Analysis

• Conduct structured requirement workshops with Sales, Marketing, Operations, Franchisee, HR, and Customer Care teams.
• Translate business needs into platform features. Prioritize features based on impact, readiness, and business alignment.
• Create clear, non-technical requirement briefs and convert them into functional specifications.

Development Story Creation & Sprint Management

• Write and maintain detailed user stories for each new feature or enhancement.
• Manage sprint boards, ticketing system, and release backlogs.
• Review builds before UAT, coordinate fixes, and ensure delivery quality before final deployment.
• Maintain a change log with version control across applications.

Functional Testing & Release Readiness

• Lead internal testing efforts (sanity, regression, and functional tests) for all applications before UAT.
• Define test cases and coordinate testing with department representatives.
• Ensure no critical bugs, broken flows, or data inconsistencies go into production.
• Facilitate UAT sign-offs and internal go-live approvals.

Application Documentation & Knowledge Management

• Maintain documentation for each tool — use-case flows, data mapping, admin panels, roles, permissions, and escalation SOPs.
• Develop training guides or short walkthrough videos for user onboarding.
• Track issue logs, release notes, and feedback resolutions in a structured, retrievable format.

Internal Team & Vendor Coordination

• Conduct regular project meetings with functional teams and external vendors (App developers, CRM partners, etc).
• Ensure vendor timelines, quality standards, and security protocols are met.
• Review project SLAs, TATs, and initiate penalties or escalations in case of delay or defect recurrence. Manage handover documentation and knowledge transfer between vendors and internal teams.

Application Performance Monitoring & Enhancement

• Track feature adoption through system logs, session data, and user feedback
• Propose updates or process simplifications based on feedback and analytics.
• Support release planning for minor fixes, quarterly upgrades, and version enhancements.

Success Metrics:

• 100 % of Projects Delivered on Time & Budget
• Zero Functional Defect Rate Post-Go-Live
• CSAT Score on Application Usability 4.8 from key internal users
• 100% completion of documentation updates and policy reviews as per governance calendar
• >95% adherence to Vendor Compliance (SLA, TAT)