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2.0 - 7.0 years
1 - 4 Lacs
Hyderabad
Work from Office
Responsibilities: * Responsible for sale of Leisure packages, Global Visas, Attractions, Air Tickets, Ground Transportation etc. Coordination with Corporates , B2B Travel agents , suppliers, etc for sales and operations.
Posted 4 days ago
1.0 - 4.0 years
3 - 4 Lacs
Surat
Work from Office
Role & responsibilities Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients specifications and wishes and suggest suitable travel packages or services Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) Collect deposits and balances Use promotional techniques and prepare promotional materials to sell itinerary tour packages Handle unforeseen problems and complaints and determine eligibility for money returns Attend conferences to maintain familiarity with tourism trends Create and update electronic records of clients Maintain relationships with key persons Keep financial statements and documents Reach the revenue and profit targets Requirements and skills Proven working experience as a Travel Consultant Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) Proficiency in English; knowledge of additional languages is an advantage Exemplary sales skills and customer-oriented approach Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc) Ability to present, persuade and communicate effectively Demonstrable ability to handle crises Degree in Hospitality, Travel, Tourism Business or relevant field Contact - Yesha Parekh (HR) 9512917163
Posted 4 days ago
3.0 - 5.0 years
2 - 5 Lacs
Pune
Work from Office
Process: Ticketing Process Experience: 3-5 years in travel domain with mandatory GDS knowledge Shifts: Night Shifts (5 days working & 2 days off) Roles and Responsibilities: 1. Handling ticketing queues 2. Catering to U.S. & U.K. markets 3. Working on GDS-Sabre & Amadeus 4. Should have proper email etiquette 5. Must have Airline contract knowledge 6. Client interaction (B2B) 7. Should have ticketing, exchange & refund knowledge 8. Should know EMD & MCO 9. Excellent communication skills are mandatory
Posted 4 days ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Summary Directs the development of submission of product registration, progress reports, supplements, amendments, and/or periodic experience reports Provides strategic product direction to teams on interaction and negotiates evidence with regulatory agencies Interacts and negotiates with regulatory agency personnel in order to expedite approval of pending registration and answers any questions Serves as a regulatory liaison on the project team throughout the product lifecycle Ensures rapid and timely approval on of new drugs, biologics/biotechnology and/or medical devices and continued approved status of marketed drugs or medical devices Serves as regulatory representative to marketing or research project teams and government regulatory agencies Provides advice to development and/or marketing teams on manufacturing changes, line extensions, technical labeling, appropriate regulations and interpretations Coordinates, reviews, and may prepare reports for submission, About The Role Key Responsibilities Is responsible for implementing regulatory strategy and managing operational activities for assigned medium regions, Provides input into global regulatory strategy and contributes to Regulatory Functional Plan (RFP) and Seed Document, or their equivalents, including identification of gaps or risks in global strategic plan for assigned regions, Partners with regions to align on regulatory strategy in order to fulfil business objectives -Implements RFP across assigned regions Determines requirements and sets objectives for Health Authority (HA) interactions with DRA GPT representative and/or GTAL, Facilitates preparation and finalization of briefing books and contributes to preparation of summary documents Develops and implements plans for timely response to HA requests and coordinates responses, May serve as local HA liaison depending on location ( e-g , FDA or EMA) Drives coordination, planning, and submission of dossiers in assigned regions worldwide, Review of global dossier summary documents Develops and implements plans to avoid/minimize clock stops during submission review, Reviews, approves and submits Clinical Trial Applications (CTAs) and Investigational New Drugs (INDs) Reviews and submits Risk Management Plans, May lead negotiations for regional approvals independently or with DRA GPT representative and/or GTAL Responsible for facilitating timely submission and approval of dossier with HAs under the guidance of the DRA GPT representative and/or GTAL, Erroneous decisions result in critical delays and modifications to projects or operations; cause substantial expenditure of additional time, human resources, and funds; and jeopardize future business activity -Contributes to and often leads the development of departmental goals and objectives, Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Minimum Requirements Functional Breadth, Cross Cultural Experience, Operations Management and Execution, Project Management, Why Novartis Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world How can we achieve thisWith our people It is our associates that drive us each day to reach our ambitions Be a part of this mission and join us! Learn more here: https:// novartis / about / strategy / people-and-culture Youll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook https:// novartis /careers/benefits-rewards Commitment To Diversity And Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve, Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl india@novartis and let us know the nature of your request and your contact information Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork novartis /network Why Novartis: Helping people with disease and their families takes more than innovative science It takes a community of smart, passionate people like you Collaborating, supporting and inspiring each other Combining to achieve breakthroughs that change patientslives Ready to create a brighter future togetherhttps:// novartis / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for youSign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork novartis /network Benefits and Rewards: Read our handbook to learn about all the ways well help you thrive personally and professionally: https:// novartis /careers/benefits-rewards Show
Posted 4 days ago
3.0 - 8.0 years
12 - 16 Lacs
Pune
Work from Office
Responsible for the equipments operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability. Ensure efficient and effective technical support to maintain optical transport network. Engineer would be maintaining the optical transport Network of Tata Communications Working in day shift supporting 24*7 L1 desk. Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementation Hands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network. Maintain quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitor network health KPIs to ensure optimal network performance. As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus. Responsible for maintaining smooth operations of optical transport network. He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution. Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. People Management and Good Skills of Verbal and written communications
Posted 5 days ago
4.0 - 9.0 years
0 - 0 Lacs
mumbai city
On-site
Position Overview We are seeking a highly organized and proactive Executive Assistant to join our dynamic team in Mumbai City . This full-time position offers an annual salary of 6,00,000 and is ideal for individuals with a strong background in executive support and administrative functions. The successful candidate will play a crucial role in enhancing the efficiency of our executive team by managing various tasks and responsibilities. Key Responsibilities As an Executive Assistant, you will be responsible for a variety of tasks that support our executives and ensure smooth operations. Your key responsibilities will include: Coordinating and planning travel itineraries, including domestic and international ticketing. Managing executive calendars and scheduling appointments to optimize time management. Providing comprehensive secretarial support, including preparing reports, presentations, and correspondence. Assisting in the organization of meetings, including logistics, agenda preparation, and minute-taking. Handling confidential information with discretion and professionalism. Facilitating communication between executives and internal/external stakeholders. Performing administrative tasks such as filing, data entry, and maintaining office supplies. Qualifications The ideal candidate will possess the following qualifications: A minimum of 4 to 9 years of relevant work experience as an Executive Assistant or in a similar role. Proven expertise in tour planning , appointment scheduling , and calendar management . Strong organizational skills with the ability to prioritize tasks effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and other relevant software. Ability to work independently and as part of a team in a fast-paced environment. Strong attention to detail and problem-solving skills. This is a fantastic opportunity for a dedicated professional looking to advance their career in a supportive and engaging work environment. If you meet the qualifications and are excited about contributing to our team, we encourage you to apply!
Posted 5 days ago
0.0 - 5.0 years
1 - 5 Lacs
Chennai
Work from Office
Fresher/Exp in Tours and Travels Understanding of tourism offerings and options Need to convert lead as customer and Co-ordination Good in Sales Start to end supervision of tour Client retention , Drafting itinerary Call / whats app 9940463566 Kumar
Posted 1 week ago
2.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Job Summary: We are looking for a well-organized and efficient Travel Desk Executive to manage Domestic travel operations within a fast-paced retail environment . The role requires proven expertise in travel coordination, with strong experience in travel bookings for staff traveling to different cities for buying, training or operations-related assignments. Roles & Responsibilities: Coordinate and arrange all aspects of domestic travel for employees or clients including flights, trains, buses, cabs and hotels. Understand traveler requirements and suggest optimal travel options based on cost, timing and convenience. Provide end-to-end support for itinerary planning, modifications and cancellations. Handle booking and ticketing for domestic air, train and road transport. Ensure all travel bookings comply with internal travel policy guidelines. Coordinate with travel agency partners as needed. Make hotel bookings across cities ensuring traveller comfort, cost-effectiveness and company tie-ups if any. Maintain a database of preferred hotel chains and rates. Liaise with travel agencies, transport service providers and hotels for seamless execution of bookings. Negotiate rates and ensure proper service-level agreements (SLAs) are maintained. Ensure all travelers have valid ID, tickets and accommodation confirmation before departure. Provide prompt updates to travelers about their travel schedules, changes or emergencies. Handle travel-related queries and resolve issues such as delays, cancellations or rescheduling. Work within approved budgets for travel. Assist in cost control by identifying economical travel solutions and preventing last-minute bookings. Be the point of contact for travelers facing issues during travel (e.g., delays, cancellations). Provide support for urgent travel bookings or changes at short notice. Maintain good relationships with frequent travelers and understand their preferences. Build and maintain professional relationships with vendors for better pricing and service. Preferred candidate profile Bachelors degree in any discipline. 2-3 years of experience in travel coordination within a corporate or retail setup. Proficiency in MS Office (Excel, Outlook, Word). Good communication & coordination skills. Attention to detail and ability to handle multiple requests.
Posted 1 week ago
3.0 - 7.0 years
11 - 15 Lacs
Gurugram
Work from Office
Intercontinental Hotels Group India Private Limited is looking for Analyst Global Accounting and Analytics to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.
Posted 1 week ago
6.0 - 11.0 years
15 - 20 Lacs
Pune
Work from Office
BMC is looking for a Scrum Master to join our amazing global team! In this role, you will lead our team in embracing agile methodologies, particularly Scrum, to optimize our processes and deliver high-quality solutions to our stakeholders. Youll be an Experienced Scrum education leader and trainer, sharing best practices and empowering our team members to excel in their roles. You will also work closely with cross-functional teams and stakeholders to ensure that our projects align with business objectives and deliver value to our users. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Ensure all Scrum ceremonies are followed, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Scrum principles, practices, and methodologies. Develop and assess agile analytics, focusing on flow metrics for continuous improvement. Lead process enhancement efforts, identifying and resolving flow bottlenecks. Identify and remove impediments that obstruct the team's progress and productivity. Collaborate with other Scrum Masters and Agile Coaches to share best practices and lessons learned. Monitor project metrics and provide regular updates on team progress and performance. Support the team in achieving their goals and delivering high-quality products that meet customer needs. To ensure youre set up for success, you will bring the following skillset & experience: 6+ years of experience as a Agile Professional in software development environments. Certified Scrum Master (CSM) / Professional Scrum Master (PSM) certification / equivalent certification Experience with agile tools and software, such as Jira, Confluence, or similar. Lead Sprint Planning, Review, and Retrospective meetings across multiple teams, promoting Agile best practice Develop strategies to prevent common impediments and work across multiple teams to maintain focus on Sprint goals. Conduct advanced coaching sessions across multiple teams, focusing on improving efficiency and adopting best Agile practices Analyze improvement efforts across several teams, synthesizing feedback to drive larger process enhancements. Advise Product Owners on backlog management strategies for several teams, optimizing for efficiency and value delivery. Coordinate with engineering leads to implement Agile Engineering practices across several teams, ensuring practices are understood and adopted. Demonstrate advanced stakeholder management strategies, influencing and negotiating across several teams to meet both team and stakeholder needs. Demonstrate advanced coaching skills, actively contributing to the professional development of team members and promoting a culture of continuous improvement across Balance multiple projects, demonstrating effective time management Whilst these are nice to have, our team can help you develop in the following skills: Experience working in enterprise software companies. Technical background in software development or related field. Familiarity with modern software development practices, including DevOps, CI/CD, and test automation. Additional certifications in agile methodologies or related fields.
Posted 1 week ago
6.0 - 11.0 years
8 - 13 Lacs
Pune
Work from Office
Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Ensure all Scrum ceremonies are followed, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Scrum principles, practices, and methodologies. Develop and assess agile analytics, focusing on flow metrics for continuous improvement. Lead process enhancement efforts, identifying and resolving flow bottlenecks. Identify and remove impediments that obstruct the team's progress and productivity. Collaborate with other Scrum Masters and Agile Coaches to share best practices and lessons learned. Monitor project metrics and provide regular updates on team progress and performance. Support the team in achieving their goals and delivering high-quality products that meet customer needs. To ensure youre set up for success, you will bring the following skillset & experience: 6+ years of experience as a Agile Professional in software development environments. Certified Scrum Master (CSM) / Professional Scrum Master (PSM) certification / equivalent certification Experience with agile tools and software, such as Jira, Confluence, or similar. Lead Sprint Planning, Review, and Retrospective meetings across multiple teams, promoting Agile best practice Develop strategies to prevent common impediments and work across multiple teams to maintain focus on Sprint goals. Conduct advanced coaching sessions across multiple teams, focusing on improving efficiency and adopting best Agile practices Analyze improvement efforts across several teams, synthesizing feedback to drive larger process enhancements. Advise Product Owners on backlog management strategies for several teams, optimizing for efficiency and value delivery. Coordinate with engineering leads to implement Agile Engineering practices across several teams, ensuring practices are understood and adopted. Demonstrate advanced stakeholder management strategies, influencing and negotiating across several teams to meet both team and stakeholder needs. Demonstrate advanced coaching skills, actively contributing to the professional development of team members and promoting a culture of continuous improvement across Balance multiple projects, demonstrating effective time management Whilst these are nice to have, our team can help you develop in the following skills: Experience working in enterprise software companies. Technical background in software development or related field. Familiarity with modern software development practices, including DevOps, CI/CD, and test automation. Additional certifications in agile methodologies or related fields.
Posted 1 week ago
2.0 - 4.0 years
4 - 6 Lacs
Gurugram
Work from Office
Roles & Responsibilities -: Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate. Calling customers as per the SOP to share any important information or to collect payment for fare differences. Collaborating with tech and product teams to raise recurring issues and follow up for fixes. Utilizing booking platforms to enter customer information, search for selected flights, reserve seats, issue tickets. Verifying passenger details, flight itineraries and payment information to ensure accuracy. Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process. Skills & Qualifications -: 2-4 years of work experience Working knowledge of partner portals & CRMs. Excellent command over the English language. Must be flexible to wo
Posted 1 week ago
3.0 - 8.0 years
6 - 8 Lacs
Chennai
Work from Office
Company: Sutherland Location: Chennai (Work from Office) Shifts: 24/7 Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as Travel & Transportation professional. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Making hotel reservations and submitting invoices. Managing visas and organizing paperwork Need to address travel queries raised by associates over phone // email Work in shift timings Managing Trackers working on airline routes proactively Adherence to the company travel policy Good communication skills verbal and written - ENGLISH Well versed in Amadeus// Sabre or other GDS Well versed in Excel sheets Qualification: Minimum Degree / Diploma - Flexible to work in rotating shifts in office. Good at handling calls and should be customer friendly and helpful in nature - Should be good at email communication.
Posted 1 week ago
15.0 - 22.0 years
25 - 30 Lacs
Pune
Work from Office
The role would be responsible for - 1.Ensuring high availability of the platform& infrastructure used FMS/OSS to Orchestrate & manage MCC & WIFI services , supporting cusotmer Day 2. 2. Defining health and best practices across Service Assurance Lifecycle. This involves working with Engineering, Strategic Partners, Strategic internal and external stakeholders to maintain and deliver uninterrupted services for the customers. 3.Build Day-2 Capabilities & support framework by working with NPI for operational readiness (Process, People/Skills and Tools) to provide incubation support to launch, stabilize and scale new services. 4.Drive Automation Journey to achieve proactive monitoring capabilities, auto First level troubleshooting, self help for customers, Anomaly detection via AI/ML, deploying Robotic Process Automation for operational process through key programs. 5. Contribute in developing New flavours of products to serve customers requiring Multi-cloud connectivity solutions. Participate in RFP & SPR discussions to acquire new logos & large deals for the organization. 6. With the objective of evolving an effective Post Sales Service & Support model comprising of comprehensive workstreams and diverse workgroups that are part of Customer Support Engagement - Network Faults and Incident management workgroups for NOC and TAC support, Ensure Service Platform availability; Tier 3 support, TAC function and Focus on continual improvement of the product and processes, along with monitoring capabilities and evolving skills needed for the function.
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
Gurugram
Work from Office
Key Responsibilities: Understand client travel requirements and provide end-to-end travel solutions (flights, hotels, visas, transfers, insurance). Research, plan, and book travel arrangements using GDS (Amadeus or Galileo) and online booking tools. Handle corporate or leisure travel bookings with attention to cost optimization, convenience, and client preferences. Assist in visa documentation and application processes. Maintain up-to-date knowledge of travel trends, airline policies, hotel deals, and destination regulations. Provide prompt responses and resolutions to customer queries or travel-related issues. Coordinate with vendors, airlines, and internal departments for smooth execution of travel services. Ensure compliance with travel policies and approval workflows (especially in corporate travel). Build and maintain strong client relationships, ensuring high levels of satisfaction and retention. Qualifications & Skills: Graduate in any discipline; travel/tourism diploma or certification is a plus. 1-3 years of experience in travel consultancy or agency environment. Working knowledge of GDS (preferred) and online travel portals. Familiarity with visa processing and travel insurance. Excellent communication and customer service skills. Attention to detail, problem-solving ability, and multitasking. Tech-savvy and comfortable using CRM, emails, and travel management tools. Preferred: Experience with corporate clients and understanding of corporate travel policies. Knowledge of self-booking tools (SBTs) and travel expense management platforms.
Posted 1 week ago
5.0 - 8.0 years
12 - 16 Lacs
Pune
Work from Office
Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team.Desired Skill sets Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
Posted 1 week ago
5.0 - 10.0 years
25 - 30 Lacs
Pune
Work from Office
The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The incumbent may lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an operational role, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business. Responsibilities Provide solutioning support to sales teams in the region/function. Support bid team to prepare responses to technical aspects of RFP. Understand pricing mechanisms and support sales team in building commercial inputs. Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals. Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the service offering. Create Use cases, BOQ documents. Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap.Desired Skill sets Ability to understand business goals and map to technical requirements. Exposure towards working in the RFP cases. Knowledge of creating HLD and LLD Good understanding of use cases and able to create solutions relating to the use cases. Proficient with MS Office tools (Word, Excel, Access, Power point, Visio) Understanding of technology and services related to the domain.
Posted 1 week ago
12.0 - 19.0 years
15 - 19 Lacs
Pune
Work from Office
Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit s overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. Plan support needs for the customer; ensure timely execution of service acceptance function & compliance with turnaround time (SAT) Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. Monitor spikes in escalation of tickets. Devise mechanism to track all escalations & identify root cause of the escalations. Identify improvement areas in terms of process, people, resources to avoid escalating situations & implement solutions. Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. The role will lead a large team.Desired Skill sets Excellent customer handling ability. Should have dealt with large team sizes. Experience on building process efficiency Expertise on implementation, installation, integration troubleshooting and overall functionalities.
Posted 1 week ago
1.0 - 2.0 years
3 - 6 Lacs
Bengaluru
Remote
Role & responsibilities About the Role: We are seeking a skilled SABRE Ticketing Expert to join our dynamic team. This is a full-time, remote role for someone with a strong understanding of air ticket issuance, exchanges, refunds, and complex SABRE ticketing processes. As part of our team, you'll be responsible for ensuring smooth ticketing operations, supporting travel agents, and coordinating with suppliers to maintain efficient workflows. Key Responsibilities: Perform new air ticket issuance, exchanges, and refunds through SABRE. Handle complex ticketing processes on the SABRE platform. Monitor the accounting email inbox and forward relevant information to the appropriate agents. Action updates and requests from travel agents via the CRM. Reset supplier passwords and pins for agents as needed. Maintain and manage the admin calendar of events. Coordinate with suppliers and agents via phone and email for timely resolution of queries. Ensure the confidentiality and security of sensitive data related to agents and the organization. Complete other duties as required by the business. Preferred candidate profile Bachelor's degree in Business Administration or any related stream. Proficiency in SABRE ticketing is a must. Minimum of 2 years of experience in SABRE ticketing . Strong understanding of the Travel Industry is preferred. Excellent verbal and written communication skills . Proficient in MS Office and basic computer skills. Ability to handle complex ticketing processes and solve problems efficiently. Able to Night Shifts Perks and benefits Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home
Posted 1 week ago
0.0 - 5.0 years
2 - 2 Lacs
Bengaluru
Hybrid
Responsibilities: Sell holiday packages & tours Manage travel itineraries & bookings Provide exceptional customer service Coordinate airline tickets & hotel reservations Ensure timely delivery of travel documents
Posted 1 week ago
3.0 - 4.0 years
3 - 3 Lacs
Ghaziabad
Work from Office
Manage travel arrangements for clients: booking flights, hotels,& organizing complete travel itineraries. Utilize leading travel software platforms (GDS/CRS like Amadeus) for reservations, itinerary planning. Resolve issues related to cancellations.
Posted 1 week ago
0.0 - 3.0 years
2 - 3 Lacs
Noida, Ghaziabad
Work from Office
Hi Job Seekers, Greetings from Shining Stars! Hiring for NON-VOICE PROCESS FOR MULTINATIONAL BPO Location: Noida Salary: FULL TIME- Upto 25k ctc + performance based Incentives+ Quaterly bonus upto 3k PART TIME : Upto 13.5k ctc + performance based Incentives+ Quaterly bonus upto 3k Cabs will be provided in Odd hours Preferred candidate profile Undergarduate / Graduate / Fresher / Expereince Execellent communication skills Basic computer knowledge and typing speed. Should be comfortable with 6 days working Should be comfortable with rotational shifts and rotational week offs . Good listening and problem-solving abilities. Patience and adaptability in dealing with customers. Role & responsibilities Handle customer queries, complaints, and support requests via chat. Maintain a polite, empathetic, and professional tone. Troubleshoot customer issues and provide effective solutions in a timely manner Escalate unresolved issues to the appropriate departments when necessary. Work in rotational shifts including night shifts (especially for international BPOs). Collaborate with team members and team leads for updates, feedback, and improvements. Interested Candidates can share your CV on whatsaap in the given number or call in between 11am - 6:30pm (Monday-Saturday) 9453915028 (Anshika Tiwari) 9450957497 (Shrasti Pathak) Thanks & Regards Anshika Tiwari (9453915028 ) HR Executive #bpo #multinationalbpo #parttime #fulltime #chatprocess #wfo #customersupport #customerservice #hiring #hiringforwho
Posted 1 week ago
4.0 - 9.0 years
3 - 8 Lacs
Mumbai
Work from Office
Role & responsibilities Issue domestic and international bookings through Amadeus/Sabre Monitor and track bookings in queue for ticket Issuance Processing re-issuance / cancellation / refund of air tickets Processing special service requests Maintain daily MIS Candidates who has handled MICE ticketing would preferred should have done group ticket booking Preferred candidate profile Experience in international air ticketing Graduate preferably in travel studies and/or Diploma/equivalent in travel and tourism IATA/UFTAA or any other authorized airline course
Posted 1 week ago
1.0 - 5.0 years
2 - 7 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Any Grad/UG with min 6 months Travel exp required 5 Days working/2 Off's Job Location:- Gurgaon Both Side Cabs Salary Upto 7 LPA Call me for more information & get your interview aligned HR Harmeet @9582013131 References are highly appreciated !! Required Candidate profile Note:- Candidate Must have either of exp Que Management, Fare Rules, Exchange policies Travel ticketing, refunds, GDS Software. Interpret and apply fare rules, restrictions, refund policies.
Posted 1 week ago
1.0 - 4.0 years
14 - 18 Lacs
Ahmedabad
Work from Office
Kraft Heinz Company is looking for Analyst I, Global GBS to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes
Posted 1 week ago
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