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Tata Communications
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Assistant Manager - Global Network Operations

Assistant Manager - Global Network Operations

Tata Communications

5 - 8 years

12 - 16 Lacs

Pune

Posted:21 hours ago| Platform:

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Skills Required

security operations operations management manual testing troubleshooting wfm team management forecasting customer service rostering avaya cms workforce management real time analysis ticketing team leading amadeus reservation domestic ticketing rta

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.Responsibilities

Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.

Manage new enhancements/issue resolution.

Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.

Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.

Identify day to day manual activities, repeat tasks and leading the effort to automate them.

Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.

Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.

Manage network equipment maintenance and security operations for all sites.

Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.

Performing repair and maintenance and restoring service for optimal customer satisfaction

The role may be an individual contributor or may lead a small team.Desired Skill sets

Troubleshooting experience of network, equipment and service level faults

Ability to write and present a comprehensive vulnerability assessment report.

Understanding of domain and related technologies

Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

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Assistant Manager - Global Network Operations