612 Avaya Cms Jobs

Scheduling Analyst Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes. Accountability & Activities Results Focused: Perform analysis on the schedule fit efficiency to ensure optimum solutions through working with and managing offshore activities and workloads, Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team Coordinate offline planning with offshore Bank holiday scheduling Communication: Ensure relationships are maintained to ensure communication is maximised with key areas of the business. Set up and maintain regular contact with all planning teams at all sites. Attend all relevant business planning meeting Run effective handover meeting to communicate the plan to tactical planning and operations Projects & Change: Take responsibility for other adhoc projects. Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver. Professional Know-how: Qualification: Matric required Experience: 3 - 4 years planning/scheduling experience Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint) Experience with the Marks & Spencer (M&S) account Knowledge Skills and abilities: Experience at working to challenging deadlines. Self-motivated, enthusiastic, professional individual Basic commercial awareness Advanced use and understanding of Workforce management systems Good organizational skills Excellent Communication Skills both verbally and written. The ability to analyse data and make valuable business decisions Excellent MS office application knowledge including Excel & Access Further requirements: The role-holder will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas. Working Relationships Internal: Operations/functional lines Mandatory Key SkillsAspect eWFM,AIDA,Dakota,Firefly,OPT,MI Webview,Sharepoint,Workforce management systems*

Design, implement, and manage Adobe Experience Platform (AEP) solutions including data ingestion, dataset management, schema design, and profile unification. Create and configure Adobe Experience Data Model (XDM) schemas to meet business and technical requirements. Build and maintain data ingestion pipelines from various sources (APIs, batch uploads, streaming sources) into AEP. Implement identity stitching strategies to build unified customer profiles across multiple data sources. Apply Data Governance and Privacy Management policies to enforce GDPR, CCPA compliance. Configure and manage data usage policies, consent, and privacy frameworks within AEP. Integrate AEP with Adobe Experience Platform Launch, Adobe Analytics, Adobe Campaign, Adobe Target, and other Adobe/third-party tools. Develop advanced SQL queries (Adobe Query Service – AEP SQL) for data segmentation, reporting, and analytics. Troubleshoot ingestion, schema, identity graph, and data activation issues. Monitor platform performance, data quality, and ensure the stability of data flows. Collaborate closely with cross-functional teams (Data Engineers, Solution Architects, Marketers) to implement use-case-driven solutions. Required Skills & Experience: 5+ years of experience implementing and managing Adobe Experience Platform (AEP) solutions. Strong hands-on expertise in: Adobe Experience Data Model (XDM) design and implementation and Data ingestion methods and dataset configuration. Identity stitching and Customer Profile unification. Proficient in: o Adobe Query Service (AEP SQL). o JSON, SQL, JavaScript. o Data governance frameworks (consent management, privacy controls). Integration experience with Adobe solutions (Adobe Campaign, Adobe Analytics, Adobe Target) and third-party systems (via REST APIs). Good understanding of real-time data processing and activation workflows. Strong analytical, problem-solving, and communication skills.

Responsibilities: (1) To conduct analysis such as GC, HPLC, Wet Chemistry, GC-MS, LC-MS, FTIR, UV-Vis, DSC, Particle Size Analyzer, Viscosity, Density etc.(2) To maintain Analytical Lab note books, procedures, documents and records(3) To maintain laboratory and work place as per norms(4) To maintain ISO 17025 and ISO 9001 management systems(5) To work safely and maintain housekeeping of the lab(6) To work in shifts as per requirement of the job(7) Implement SOP for the storage of analytical standards and reference samples at Thane under required conditions and maintain a database

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously. Strong problem-solving skills and adaptability to changing priorities.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discussions and contribute to the overall success of the projects by implementing effective solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot.- Strong understanding of RESTful web services and microservices architecture.- Experience with database management systems such as MySQL or PostgreSQL.- Familiarity with front-end technologies like Angular or React.- Knowledge of cloud platforms such as AWS or Azure. Additional Information:- The candidate should have minimum 7.5 years of experience in Spring Boot.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly to support business operations. You will engage in problem-solving discussions and contribute innovative ideas to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Collaborate with cross-functional teams to gather requirements and implement solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Tableau.- Good To Have Skills: Experience with data visualization best practices.- Strong understanding of data analysis techniques.- Familiarity with database management systems.- Experience in developing dashboards and reports. Additional Information:- The candidate should have minimum 3 years of experience in Tableau.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

6 Days Working (WFO) Office Timing: - 10 AM to 6PM Required Skills & Attribute Excellent Communication- Verbal & Written. Email Conversation. Phone Handling. Powerpoint Presentations meeting arrangement.

Well versed with demand validation, bench Management and fulfilment through internal sources. High responsiveness and ownership. Tenacity to follow up/follow through on assigned tasks/get work done. Ability to gain trust and partner with stakeholders to achieve the set goals/targets. Engage with stakeholders (Business/Delivery/Support Functions) in solutioning. Some appreciation of data and ability to draw inference from the same. Some appreciation of technology. Good negotiation, prioritization, communication and presentation skills. Working knowledge of excel.

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 3+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

UK Accounts Finalization For MNC Company in Phagwara Panjab (WFO/WFH) Prepare financial statements from clients books FRS 102, FRS 102 and FRS 105 Year-End Accounts-Preparation of Bank reconciliation, Depreciation, Debtors ledger reconciliation

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce Planner? Requirement: Heres what were looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management. We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. Were in search for someone who is proactive when it comes to making decisions, as well as solving problems. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly.

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or system issues. Service Level Management: Ensure all queues and channels (voice, email, chat) are meeting their targeted service levels by managing agent activities and reallocating resources as needed. Communication: Act as the central point of contact for operational challenges. Communicate proactively with team leaders, managers, and other departments about potential risks, performance trends, and action plans. Reporting & Analysis: Generate and distribute real-time, daily, and ad-hoc reports on key metrics like service level, average handle time (AHT), and occupancy. Problem-Solving: Identify the root cause of performance deviations and implement solutions, or escalate issues to the appropriate teams (e.g., IT, Ops Leadership). Process Improvement: Contribute to the continuous improvement of WFM processes, tools, and systems. Skills & Qualifications: Proven experience in a contact center or a WFM-related role. Strong analytical and quantitative skills with the ability to interpret data and make quick, data-driven decisions under pressure. Proficiency with Workforce Management (WFM) software (e.g., NICE IEX, Verint, Aspect, etc.) and call center technology (ACD). Advanced knowledge of Microsoft Excel is often required. Excellent communication skills, both written and verbal, to effectively collaborate with various stakeholders. Detail-oriented with a strong ability to multitask and manage competing priorities in a fast-paced environment. Strong problem-solving skills and a proactive, "can-do" attitude.

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce Planner? Requirement: Heres what were looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management. We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. Were in search for someone who is proactive when it comes to making decisions, as well as solving problems. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly. Also, maintain HC recon WOW, track wow Ramp

Roles and Responsibilities Handling end-to-end recruitment process. Bridge management and employee relations by addressing demands, grievances, or other issues. Experience: 2 - 5 Years

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Mandatory Skills: VAT scheme knowledge mandatory Job Description: Manage UK-based client bookkeeping, VAT returns, reconciliations, and client communication. Qualification: B.Com

Maintain accurate financial records for UK clients. Prepare and file VAT returns as per UK laws. Reconcile accounts and assist with month-end closing.

Role & responsibilities - Experience in Avaya IX Messaging, with capabilities on Windows Server, and familiarity with Microsoft Exchange and Office 365 administration. - It would be ideal for the engineer to understand SIP protocol and trunking configuration of Avaya Aura. -10 years of overall experience, and minimum two years of Avaya IX Messaging experience. -Experience on Avaya CM, Session Manager and AES is needed. -Capabilities with other Messaging products such as AVST / Opentext preferred. Interested candidates, please reach out to suganthi@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

We are looking for a highly motivated and enthusiastic Apprentice - BMS to join our team at Jones Lang LaSalle Property Consultants (India) Pvt. Ltd., located in the Real Estate - Other industry. Roles and Responsibility Assist in designing, developing, and implementing building management systems. Collaborate with cross-functional teams to ensure seamless project execution. Conduct site visits to monitor progress and identify potential issues. Develop and maintain technical documentation for BMS projects. Provide exceptional customer service to clients and stakeholders. Stay updated with industry trends and best practices in BMS implementation. Job Requirements Strong understanding of building management systems principles and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Familiarity with industry-standard software and tools. Ability to learn quickly and adapt to new situations and challenges.

We are looking for a highly motivated and enthusiastic Apprentice - BMS to join our team at Jones Lang LaSalle Property Consultants (India) Pvt. Ltd., located in the Real Estate - Other industry. Roles and Responsibility Assist in designing, developing, and implementing building management systems. Collaborate with cross-functional teams to ensure seamless project execution. Conduct site visits to monitor progress and identify potential issues. Develop and maintain technical documentation for BMS projects. Provide exceptional customer service to clients and stakeholders. Stay updated with industry trends and best practices in BMS implementation. Job Requirements Strong understanding of building management systems principles and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Familiarity with industry-standard software and tools. Ability to learn quickly and adapt to new situations and challenges.

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity About The Role - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly within the business environment. You will engage in problem-solving discussions and contribute to the overall success of the projects by implementing innovative solutions and best practices. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot.- Strong understanding of RESTful web services and microservices architecture.- Experience with database management systems such as MySQL or PostgreSQL.- Familiarity with front-end technologies like Angular or React.- Knowledge of cloud platforms such as AWS or Azure. Additional Information:- The candidate should have minimum 5 years of experience in Spring Boot.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education