1100 Avaya Cms Jobs

Purpose/Objective 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role 1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site tests and market sampling 4. Collect independent feedback from...

Indegene is looking for Project Associate to join our team Roles and Responsibility Collaborate with cross-functional teams to achieve project goals and objectives. Develop and implement project plans, resource allocation, and risk management strategies. Conduct thorough analysis of project data to identify trends and areas for improvement. Provide technical support and guidance to junior team members. Ensure compliance with company policies and procedures. Identify and mitigate potential project risks and issues. Job Requirements Strong understanding of project management principles and methodologies. Excellent communication, interpersonal, and problem-solving skills. Ability to work effect...

Responsibilities include but are not limited to: Active member of Focused Improvement component team Develop and grow problem solving capability at all levels Help generate, sustain, and deliver a multi-year Cost to Win (CTW) portfolio, support governance processes, and optimization of the site loss landscape Help coordinate activity of component teams and focused improvement project teams to eliminate loss, according to strategic goals Help meet or exceed CTW (Cost to Win) goals through leading and /or supporting Focused Improvement team savings projects (Loss Landscape) Teach and coach BD Excellence concepts and systematic approach, including strategy development & deployment (SDD), core c...

Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently Track and manage agent availability, idle time, and adherence in alignment with intraday staffing plans Respond to spikes in volume or unexpected events (eg call surges, outages, high absenteeism) by adjusting break schedules and recommending intraday actions Manage agent skill assignments in systems like Avaya/CMS and adjust as needed based on traffic patterns Conduct pre-shift test calls and vali system readiness at the start of the day Manage preand post-shift overtime to control people costs without compromising service levels Raise red flags or risk ale...

Purpose/Objective This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site tests and market sampling 4. Collect independent feedback from end c...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives May recommend operational improvements Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a partic...

Job description Real Time Analyst / RTA - Work Force Management MUST HAVE EXP INTO RTA 5 Days Working 24*7 Shift Location - Gurgaon Must Have Min. 2 Year Experience in Work Force Management / WFM Must be Graduate Any Tool - Iex / Avaya/Gensys Salary: - 7.5LPA - 8LPA Required Candidate profile Excellent Communication Required Must have 1 year experience as a RTA - WFM Immediate Joiners Prefferred Interested in Joining? Call HR Ankita : +91 8840819455 Email: Ankita@hiresquad.in Please share this opportunity with friends who are actively looking for jobs

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-so...

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the cus...

About the Job Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst, You Will Evaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Adjust staffing and scheduling according to changing needs of the business Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes t...

Education Mandatory: Graduates from any stream or Global Equivalent degree Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role are t...

We Are Hiring – RTA (Real Time Analyst) Location - Gurgaon 5 Days (Rotational Shifts) Salary - Up to 8lpa 2+ Year exp. in RTA Role Knowledge of at least one workforce management tool IEX/ Verint/Avaya/Genesys/NICE Call & WhatsApp - 8750557705

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discussion...

Purpose of Role: The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMCs, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle. Responsible for delivering high-level customer service and ensuring on time, in full shipments. To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA. To contribute ideas, energy, enthusiasm and support to the continuous improvement of the Cash Cycle process. To ensure that internal control procedures are strictly adhered to. Customer Service teams in ...

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Workforce Real Time Analyst, you will be responsible for delivering the required service line work, from the management of work assignments to schedule movement and capacity planning. Position Responsibilities Experience in client product support Proven experience in operating and directly handling a scope of more than 100 FTEs Know-how in managing real time adherence in various lines of business in a multi-skill environment simultan...

Roles and Responsibility Develop and implement comprehensive technical safety strategies to mitigate risks and ensure compliance with industry standards. Conduct thorough risk assessments and hazard analyses to identify potential threats to system integrity. Collaborate with cross-functional teams to design and develop safe and reliable systems. Provide expert guidance on technical safety best practices and procedures to stakeholders. Monitor and report on technical safety performance metrics to senior management. Stay up-to-date with emerging trends and technologies in technical safety. Job Requirements Strong understanding of technical safety principles, methodologies, and tools. Proven ex...

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

Cadila Pharmaceuticals Ltd. is one of the largest privately-held pharmaceutical companies in India. Over the past seven decades, we have been developing and manufacturing affordable medicines for patients around the world. Our innovation-led drug discovery processes ensure the health and well-being of people around the world. Our enhanced investment in innovation and a strong track record in research and development have produced medical miracles that have changed lives and made profound impact on real life. Being a care-focused, research-driven company, we are committed to complying with the highest ethical standard in clinical research and medical practice. We want to be valued not only fo...

Role Purpose Join the Lanes Evaluation team at Google Maps and play a crucial role in shaping the future of navigation! Our objective is to significantly improve Google Maps data quality, enhance user experience, and drive future innovations related to lane-level information. As a Data Quality Analyst, you will be at the forefront of this mission, rigorously testing hypotheses, resolving complex data quality issues, performing in-depth data analysis, and continuously refining evaluation workflows and policies through expert operation and insightful analysis. Hypothesis Testing & Validation: Design and execute tests to validate hypotheses aimed at enhancing lane data accuracy, completeness, a...

Key Responsibilities Real-time monitoring of call volumes, queues, agent adherence, and SLAs . Execute intraday management to optimize staffing vs demand. Manage shrinkage, absenteeism, and schedule deviations in real time. Identify risks to performance metrics and take proactive corrective actions . Communicate real-time performance updates to operations & leadership teams . Coordinate with capacity planners, schedulers, and ops managers . Execute call-out plans and OT management based on workload. Publish hourly performance dashboards and reports . Support business continuity and crisis management during volume spikes. Ensure compliance with SOPs, SLAs, and client KPIs . Technical Skills (...

Any graduate/postgraduate (MBA) with sound grip on financial aspects Good communication skills, both written and oral Knowledge of corporate finance / accountancy i.e., financial statements and annual reports Business and financial knowledge, particularly the banking and insurance industry Willing to work in 24*5 environment on rotational shifts (including night shifts) Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint) Preferred with exposure of working on data analysis Knowledge in SQL, Python and VBA Macro is a plus

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-sol...

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

Purpose/Objective 1. This position is responsible for providing technical services to end users & conducting product promotion/demand generation activities in the assigned territory. 2. This position also involves knowledge sharing/engagement activities with the influencers like contractors & engineers for increasing the brand recommendation & implementation of influencer engagement programs. Key Responsibilities of Role 1. Providing regular input to the Regional Technical Service Manager – RTSM 2. Provide Customer Service to end customers in the designated districts 3. Track and report quality of company products through on site tests and market sampling 4. Collect independent feedback from...