Roles and Responsibilities Manage procurement activities for projects, ensuring timely delivery of materials and services. Coordinate with cross-functional teams to plan and execute project requirements. Develop and maintain relationships with vendors to negotiate prices, terms, and conditions. Ensure compliance with company policies, procedures, and regulatory requirements. Monitor project progress, identify potential issues, and implement corrective actions. Desired Candidate Profile 4-6 years of experience in procurement management or related field (project coordination). Strong understanding of PMO Management principles and practices. Excellent project planning, coordination, and execution skills. Ability to work effectively under pressure to meet deadlines. Proficiency in Malayalam
Roles and Responsibilities Manage procurement activities for construction / Electrical materials, including planning, execution, and vendor development. Develop and maintain relationships with vendors to negotiate prices, delivery schedules, and quality standards. Conduct market research to identify potential suppliers and evaluate their capabilities. Ensure compliance with company policies, regulations, and industry standards throughout the procurement process. Collaborate with cross-functional teams to integrate procurement decisions into overall project plans. Desired Candidate Profile 6-9 years of experience in material procurement or a related field within the engineering & construction industry. Strong understanding of procurement planning principles and practices. Excellent negotiation skills with ability to build strong relationships with vendors. Proficiency in purchase vendor development processes. Proficiency in Malayalam
Roles and Responsibilities Manage procurement field documentation, including vendor billing, contracts, and other relevant documents. Coordinate with vendors to resolve billing discrepancies and ensure accurate invoicing. Prepare monthly reports on procurement activities, highlighting spend analysis and trends. Ensure compliance with company policies and procedures related to procurement and billing processes. Collaborate with cross-functional teams to identify opportunities for cost savings through strategic sourcing initiatives. Desired Candidate Profile 6-9 years of experience in Billing Engineering or similar role within the oil & gas industry. Strong understanding of procurement field documentation practices and regulations. Excellent communication skills for effective coordination with vendors and internal stakeholders. Proficiency in preparing detailed reports using MS Office tools (e.g., Excel). Ability to analyze data effectively to drive business decisions. Proficiency in Malayalam
Role: Training Manager - Banking Experience (US voice process ) Mode: Work from Home Please note that - International Banking Experience is mandatory for this role. Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as humanmachine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centres across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Ideal candidate for this role will have the following attributes: Bachelors degree Six Sigma and/or Lean Sigma trained and/or certified. Strong Communication & Commitment to develop and deliver training Excellent Research and financial modeling skills Excellent knowledge of our client’s businesses Ability to manage client conversations, presentations, and articulate Sutherland’s winning approach Culture of collaboration and continuous improvement that fosters employee engagement and retention. Ability to position Sutherland’s talent transformation, innovation, and differentiation in a compelling manner Strong ability to motivate teams Ability to pro-actively find opportunities for talent growth and development String planning skills to drive L&D efforts Any Graduate degree. Candidate will possess natural leadership capabilities with a minimum of 10 years of progressive relevant or operational experience Sutherland is seeking a dynamic and goal-oriented person to join us as Manager - Training for our BFSI vertical. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Training Manager is responsible for leading and executing learning initiatives by engaging with clients/program leaders across the BFSI vertical to identify and scope learning related business requirements/challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvements in new hire and program performance\. The ideal candidate will have experience in designing, developing, and implementing training programs in the BFSI industry, with a strong focus on Banking, financial services and insurance background. This role will have the following key responsibilities: Lead the training, learning and development for BSFI vertical. Develop and implement strategic learning and development initiatives. Serve as a catalyst for unlocking the potential of employees, facilitating knowledge transfer, and fostering a learning ecosystem. Drive the knowledge management process and actively contribute to Sutherland’s digital transformation journey Build a strong round the year training roadmap Design and deliver training programs that enhance the skills and knowledge of all employees including technical training, leadership development, compliance training, etc. Manage training Content including Digital Content Management, build collective knowledge, and develop new trainings Collaborate with the Operations team to plan the hiring and training calendar Assist in products and solutions for clients and maintain knowledge on competitive landscape Collaborate with the Operations team to build knowledge and new talent solutions Create systems and run processes for knowledge capture and Org Excellence including institutionalizing transition and quality management processes.
Do you have more than one vacancy for this job? Location: Hyderabad, Telangana, India Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. Weve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description: We are seeking a highly skilled and motivated Manager - Customer Experience to join our team. In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization. Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics Conduct regular quality audits and implement corrective actions as needed Collaborate with department heads to identify training needs and quality improvement opportunities Mentor and guide team members in both training and quality management practices Stay updated on industry trends and best practices in training methodologies and quality management Prepare and present reports on training outcomes and quality performance to senior management Qualification: Bachelor's degree in Business Administration, Human Resources, or a related field Minimum 5-7 years of experience quality management roles Rich Experience in BFSI domain Proven track record in developing and implementing successful training programs Strong knowledge of quality management systems and process improvement methodologies Excellent project management skills with the ability to manage multiple initiatives simultaneously Advanced analytical and problem-solving skills Outstanding communication and presentation abilities Strong leadership skills with experience in team management Proficiency in learning management systems and quality management tools Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred In-depth knowledge of industry standards and best practices in training and quality management Ability to adapt to changing priorities and work effectively in a fast-paced environment Excellent interpersonal skills with the ability to build relationships across all levels of the organization
Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of life insurance claims, benefits, and pension administration. Oversee a team size of 20-25 members, providing guidance and support to ensure high-quality work output. Collaborate with internal stakeholders to resolve complex issues related to policy servicing, underwriting, and customer service. Develop and implement process improvements to increase productivity and reduce errors in insurance operations. Ensure compliance with regulatory requirements and company policies. Desired Candidate Profile 6-8 years of experience in US Insurance industry with expertise in Life Insurance & Annuities. Strong understanding of Benefits, Pension Administration, Policy Servicing, Underwriting concepts. Proven track record of managing teams effectively to achieve operational excellence.
Roles and Responsibilities Manage a team of insurance professionals to deliver high-quality services to clients. Oversee the underwriting process, ensuring compliance with regulatory requirements and company policies. Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Collaborate with other teams to resolve complex issues and improve overall business performance. Ensure accurate data entry, reporting, and reconciliation for all transactions. Desired Candidate Profile 6-8 years of experience in UK P&C insurance market or equivalent international experience. Strong knowledge of London Market, London Lloyds, US Insurance, and Property & Casualty Insurance. Excellent communication skills for effective team leading and client interaction. Ability to work independently as well as part of a team towards common goals.
Role & responsibilities - Create innovative and effective wellness programs and interventions to encourage positive lifestyle choices and or make recommendations for changes in personal habits - Create awareness of wellness resources and materials that lead to self-development - Set up a community of wellness champions/first aiders - Use data to continually evaluate the quality and effectiveness of programs - Provide one-on-one coaching sessions to Team/People Managers to help them support their teams and approach the topic of wellbeing with confidence - Facilitate training sessions on wellness topics including but not limited to resilience and wellbeing, stress management, nutrition, weight management, physical fitness, work life balance - Create and administer surveys to gather data and employee feedback. - Analyze the results and make recommendations for actions - Communicate with internal and external stakeholders on the wellness program, its implementation and effectiveness using data and reports - Collaborate with wellness partners/vendors to ensure high quality products and services are delivered and well-utilized - Undertakes risk analyses and makes recommendations to for changes and ensuring regulatory compliance (wherever applicable) Preferred candidate profile - Prior experience in handling wellness programs for content moderation projects
Job Title: Manager Department: Operational Risk Management (ORM) Location: Hyderabad Position Summary Operational Risk and Audit professional under risk assessments/audits under Sutherlands Operational Risk framework, which sets out how operational risks are identified, assessed, and managed across all locations and programs. Operational Risk includes potential impacts to Sutherland, resulting from inadequate or failed internal processes, people, systems, or from an external event. The impact to the business may be financial or non-financial losses such as customer dissatisfaction, reputational or regulatory consequences. Listed below is a summary of the responsibilities. Assess, measure, monitor, control, and report operational risks for the audited program. Evaluate if the risk management practices are in line with the operational risk by business or industry vertical. Support implementation of audit strategies to mitigate risks arising out of the day-to-day operations of the programs. Analysis of any breaches / operational risk failure events to create mitigation plans and continuous tracking and reporting of operational loss events. Evaluate operational risks for new programs being launched and partner with the Solutions team to identify and recommend risk mitigation required in RFP proposals and in transitions. Continuous interactions with other functions to reinforce the objectives of Operational Risk and in strengthening of processes. To conduct and facilitate periodic self-assessments by verifying the assessment results. Perform any other assigned tasks as required by the leadership team w.r.t. Operational risk. Job Qualifications Clear and deep understanding of Operational Risk concepts, controls and their fitment within an Operational Risk Framework across all Industries. A proven ability of working with multiple leaders and supporting functions to deploy risk frameworks in the business. Strong understanding of industry best practices in respect to risk tools and developments. Experience in conducting various types of fraud, business risk and investigations. A passion for developing talent by facilitating functional and personal development for team members. Excellent command of the English language with strong written and oral communication skills and an ability to communicate and influence effectively at all levels in the business. Hands on experience in driving change management in operating environments. Education and Experience Bachelor’s degree or graduation in any stream Overall, 15 years of experience in Business Process Outsourcing industry with voice and non-voice projects. Min 10 years in Operational risk management exposure (not in Internal audit or Information Security) . Candidates with operational experience from travel and BFS verticals preferred. Exposure knowledge in data privacy (EUGDPR, DPA), ISO 27001, regulatory laws and other industry standards (PCI DSS) preferred. Should have prior experience in Incident management and fraud investigations. Exposure in people management is an added advantage. An entrepreneurial mindset that can navigate through ambiguity and evolving business needs. Ability to represent the function within company leadership and client interactions (online and face to face) . Principle Accountabilities Provide insightful analysis and interpretation of risks to the business leadership based on a thorough technical understanding of the Operational Risk Management (ORM), robust and relevant knowledge of the business and a deep/ broad external market view on risk opportunities and current best practice. Drive leaders to make risk informed business and strategy decisions through their understanding of the business and their role in the governance of the business. Challenge the existing risk management practices to identify, assess and control emerging risks prior to material P&L impact. Review the outcomes and work with the concerned stakeholders to design effective controls to manage operational risks within the budget and implement appropriate processes to support the outcomes. Identify and provision for the use of any required toolset(s), for the frontline risk audit team to manage Operational Risk activity and oversee the deployment of the tools through a partnership with the business. Continuously upskill the risk auditors and risk audit managers to manage Operational Risk effectively through coaching, tools training and robust independent challenge Build, present & drive changes through the monthly analysis of emerging trends to identify the shifting trends & opportunities in reducing operational risks based on the business priority. Lead a team of risk auditors by setting objectives and overseeing this activity by regular monitoring, feedback, and developmental support. Ensure that the responsibilities and deliverables of the team are allocated appropriately considering the relative workload, capacity, capability, and developmental requirements of the members of the team. Drive the team, individually and collectively, to achieve excellence in providing business insights and risk management expertise.
Job Title: Sr. Manager - Customer Experience (International BPO) Location: Mumbai, Maharashtra, India (Work From Office) Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Qualifications: Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills
Denial Multispecialty quality auditor: Life science graduate is mandatory Auditor should have 4+ years of experience in denial radiology, E/M IP and OP, surgery, IVR etc. Able to analyze the denial trend and come up with solutions. Need to provide education to the team and support the team wherever is required Need to work independently. Should have good verbal and written communication Should have knowledge in all the modalities and denial workflow In depth knowledge about the payer policy and denial concepts NCCI edits, MEU, medical necessity. Roles and Responsibilities: - Responsible for accurately addressing multi-specialty denials which includes, EM OP, Surgery, Modifiers, Dx related and ensuring compliance with medical coding policies and guidelines. Requires proficiency in ICD-10, CPT, and HCPCS coding systems, along with a strong understanding of medical terminology and anatomy. Plays a critical role in optimizing reimbursement for healthcare services through timely and accurate submission of coded information. Should have a good knowledge in denial codes and able to interpret the exact denial reasons from EOB and resolve it, Desired Candidate Profile: - Should be a Science Graduate. Minimum of 1+ years of experience in Denials. Basic knowledge of medical terminology and anatomy. Comfortable to work from office. Effective verbal and written communication skills (Should have capability to reply properly to client and stakeholders. Successful completion of CPC or CCS certification must be active during joining and verified. Able to work independently and willing to adapt and change as per business/ process requirements. Timings & Transport 1. Shift timings 8.30am – 5.30Pm 2. FIVE DAYS WORKING (MONDAY – FRIDAY) 3. Need to be Comfortable with WFO-Work from office. Perks and Benefits 1. Saturday and Sunday Fixed Week Offs. 2. Self-transportation bonus up to 3500per month.
Roles and Responsibilities: Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for training effectiveness Collaborate with department heads to identify training needs opportunities Mentor and guide team members in both training and practices Stay updated on industry trends and best practices in training methodologies Prepare and present reports on training outcomes and performance to senior management Qualifications Bachelor's degree in Business Administration, Human Resources, or a related field Minimum 5-7 years of experience in training and quality management roles Proven track record in developing and implementing successful training programs Excellent project management skills with the ability to manage multiple initiatives simultaneously Advanced analytical and problem-solving skills Outstanding communication and presentation abilities Strong leadership skills with experience in team management Proficiency in learning management systems and quality management tools Certifications in Training Management (e.g., Certified Training and Development Professional) preferred In-depth knowledge of industry standards and best practices in training and quality management Ability to adapt to changing priorities and work effectively in a fast-paced environment Excellent interpersonal skills with the ability to build relationships across all levels of the organization
Company: Sutherland Location: Chennai (Work from Office) Shifts: 24/7 Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as Travel & Transportation professional. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Making hotel reservations and submitting invoices. Managing visas and organizing paperwork Need to address travel queries raised by associates over phone // email Work in shift timings Managing Trackers working on airline routes proactively Adherence to the company travel policy Good communication skills verbal and written - ENGLISH Well versed in Amadeus// Sabre or other GDS Well versed in Excel sheets Qualification: Minimum Degree / Diploma - Flexible to work in rotating shifts in office. Good at handling calls and should be customer friendly and helpful in nature - Should be good at email communication.