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Lead Associate - Transactional Quality - GGN - REF76130B_2025168397

Lead Associate - Transactional Quality - GGN - REF76130B_2025168397

Vuram

7 - 11 years

5 - 10 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

QA Training RCA ISO Lead Associate transactional quality Assistant Manager Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Complete Daily Quality checks as per the process requirement.

Provides on time Feedback to the agents for the errors identified.

Conduct Customer comeback analysis for all the errors received from the clients.

To meet the monthly sampling numbers as per the defined target.

Complete the feedback targets as specified in the QSD.

Contribute brainwave ideas to improve the process

Complete the WB Role Roadmap within the stipulated time

Prepare all team and client related reports for Quality

Complete RCA for all the errors identified

Ensure the QA process adheres to ISO guidelines

Identify the improvement areas for staff and share it with the AM- Quality

Communication with clients on a periodic basis

Complete the Calibration exercise on a periodic basis as defined

Create Error analysis/RCA Report within the defined timeline

Attend all the development and quality trainings that are identified for a QA

Help operations in identifying the training needs for the ops associates

Drive projects and be part of the projects that are identified in the team

Qualifications

Graduate / Postgraduate

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Vuram

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